NZQA Expiring unit standard
10679 version 6
Page 1 of 3
Title
Develop protocols for personal interaction with, and between, Māori
staff
Level
6
Credits
6
Purpose
People credited with this unit standard are able to; analyse
selected Māori concepts in relation to inter-personal
communications and management, and design protocols,
policies or guidelines for inter-personal communication with and
between Māori staff.
Classification
Māori Business and Management > Māori Management Generic
Available grade
Achieved
Entry information
Critical health and
safety prerequisites
Unit 10671, Explain selected Māori concepts in relation to
Māori management situations and relationships, or
demonstrate equivalent knowledge and skills.
Explanatory notes
1
This unit standard is specifically designed for Human Resource practitioners.
2
Māori concepts include:
Manaakitanga, or providing hospitality, is a fundamental practice that has a range of
applications. An associated aspect is the concept of tiaki or caring for others. A
common example of manaakitanga is the practice of providing food for guests.
The particular aspects of mana referred to here are respect and status of individuals.
Respect for others and therefore, their mana, is very important.
Tuakana and teina refer to the traditional relationship between older (tuakana) and
younger (teina) – that is, senior and junior – relatives. The concept stresses the
importance of seniors mentoring juniors for joint benefit.
Wairua refers to the spiritual dimension that has an explicit effect on the way people
operate in the physical world. Concepts of wairua also encompass mental and
psychological wellbeing.
This unit standard is
expiring
NZQA Maori Qualifications Services
SSB Code 194
 New Zealand Qualifications Authority 2016
NZQA Expiring unit standard
10679 version 6
Page 2 of 3
Outcomes and evidence requirements
Outcome 1
Analyse selected Māori concepts in relation to inter-personal communications and
management.
Range
concepts include – manaakitanga, mana tangata, tuakana and teina, wairua,
whanaungatanga, mate, tangihanga.
Evidence requirements
1.1
Analysis identifies effects of selected Māori concepts on workplace practices.
1.2
Analysis examines implications of selected Māori concepts on human resource
management policies.
1.3
Alternative options to existing practices and policies and likely effects of the
options are examined.
Outcome 2
Design protocols, policies or guidelines for inter-personal communication with and
between Māori staff.
Evidence requirements
2.1
Workplace practices specify inter-personal protocols.
Range
2.2
2.3
protocols may include but are not limited to – use of hongi, use of
mihi, use of karakia, use of te reo Māori.
Evidence of any three protocols.
New strategies include a provision for understanding and use, for staff and
management training.
This unit standard is
Processes for ongoing planning and review are identified.
expiring
This unit standard is expiring. Assessment against the standard must take place by
the last date for assessment set out below.
NZQA Maori Qualifications Services
SSB Code 194
 New Zealand Qualifications Authority 2016
NZQA Expiring unit standard
10679 version 6
Page 3 of 3
Status information and last date for assessment for superseded versions
Process
Version Date
Last Date for Assessment
Registration
1
21 May 1997
31 December 2014
Revision
2
16 January 2001
31 December 2014
Review
3
25 October 2002
31 December 2014
Review
4
9 December 2010
31 December 2014
Reinstatement
5
18 April 2013
31 December 2014
Reinstatement
6
16 April 2015
31 December 2018
Accreditation and Moderation Action Plan (AMAP) reference
0113
This AMAP can be accessed at http://www.nzqa.govt.nz/framework/search/index.do.
Please note
Providers must be granted consent to assess against standards (accredited) by NZQA, or
an inter-institutional body with delegated authority for quality assurance, before they can
report credits from assessment against unit standards or deliver courses of study leading
to that assessment.
Industry Training Organisations must be granted consent to assess against standards by
NZQA before they can register credits from assessment against unit standards.
Providers and Industry Training Organisations, which have been granted consent and
which are assessing against unit standards must engage with the moderation system that
applies to those standards.
Consent requirements and an outline of the moderation system that applies to this
standard are outlined in the Accreditation and Moderation Action Plan (AMAP). The
AMAP also includes useful information about special requirements for organisations
wishing to develop education and training programmes, such as minimum qualifications for
tutors and assessors, and special resource requirements.
This unit standard is
expiring
NZQA Maori Qualifications Services
SSB Code 194
 New Zealand Qualifications Authority 2016