NQF Ref
1237
Version
1
Page 1 of 5
National Certificate in Compliance and Regulatory Control
(Rates Officer)
Level
3
Credits
57-65
Purpose
This qualification recognises knowledge and skills required by local authority personnel
who deal with the public on a regular basis regarding rates matters.
This qualification covers:
knowledge of – New Zealand local government, rating legislation, and rates
administration;
competence in – data entry and management, time management, report writing, handling
customer communications and providing customer service, and representing the local
authority as an employee.
The elective section recognises the holder is able to:
a)
administer financial collection processes and demonstrate knowledge of rates debt
recovery, or
b)
demonstrate knowledge of rating valuation legislation and Rules, or
c)
demonstrate knowledge of rating of Māori freehold land.
People who achieve this qualification may wish to progress to the National Certificate in
Compliance and Regulatory Control (Rates Management) [Ref: 1238].
Credit Range
Compulsory
Level 2 credits
Level 3 or above credits
Minimum totals
Qualification total
13
36
49
Set A
10
6
Elective
Set B
8
8 or 16
57-65
Set C
8
Requirements for Award of Qualification
This qualification will be awarded to people who have met the requirements of the
compulsory section and one of the sets in the elective section.
The Skills Organisation
SSB Code 100401
 New Zealand Qualifications Authority 2016
NQF Ref
1237
Version
1
Page 2 of 5
Award of NQF Qualifications
Credit gained for a standard may be used only once to meet the requirements of this qualification.
Unit standards and achievement standards that are equivalent in outcome are mutually exclusive for the
purpose of award. The table of mutually exclusive standards is provided in the Qualifications Authority Rules
and Procedures publications available a.
Reviewed standards that continue to recognise the same overall outcome are registered as new versions and
retain their identification number (Id). Any version of a standard with the same Id may be used to meet
qualification requirements that list the Id and/or that specify the past or current classification of the standard.
Detailed Qualification Requirements
Compulsory
All the standards listed below are required.
Field
Business
Subfield
Business Administration
Domain
Business Information Processing
Id
Title
103
Use data entry skills to input computer data
Level
2
Credit
3
Level
4
Credit
5
Level
2
Credit
3
Field
Core Generic
Subfield
Core Generic
Domain
Self-Management
Id
Title
12349 Demonstrate time management
Level
2
Credit
3
Field
Humanities
Subfield
Communication Skills
Domain
Interpersonal Communications
Id
Title
11097 Listen to gain information in an interactive situation
Level
3
Credit
3
Subfield
Public Sector Services
Domain
Public Sector Core Skills
Id
Title
14951 Demonstrate introductory knowledge and understanding of
New Zealand local government
Field
Computing and Information Technology
Subfield
Computing
Domain
Generic Computing
Id
Title
2784
Create and use a simple computer spreadsheet to solve a
problem
The Skills Organisation
SSB Code 100401
 New Zealand Qualifications Authority 2016
NQF Ref
1237
Version
1
Page 3 of 5
Domain
Writing
Id
Title
3491
Write a report
Field
Law and Security
Subfield
Compliance and Law Enforcement
Domain
Compliance and Regulatory Control
Id
Title
14934 Represent a compliance and/or regulatory control authority
while an employee
22240 Describe rating legislation and rates administration
Field
Service Sector
Subfield
Service Sector Skills
Domain
Service Sector – Core Skills
Id
Title
376
Employ customer service techniques for differing customer
behaviours in a given situation
11815 Answer customer enquiries on the telephone in a wide range
of contexts
11816 Answer customer enquiries by mail, facsimile, and/or e-mail in
a wide range of contexts
Level
3
Credit
4
Level
2
Credit
4
4
14
Level
3
Credit
2
3
4
3
4
Level
3
Credit
10
Level
4
Credit
6
Elective
The requirements of Set A, B, or C must be met.
Set A
All the standards listed below are required.
Field
Business
Subfield
Financial Management
Domain
Credit Administration
Id
Title
16758 Administer financial collection processes
Field
Law and Security
Subfield
Compliance and Law Enforcement
Domain
Compliance and Regulatory Control
Id
Title
22241 Demonstrate knowledge of rates debt recovery for general
land
The Skills Organisation
SSB Code 100401
 New Zealand Qualifications Authority 2016
NQF Ref
1237
Version
1
Page 4 of 5
Set B
The following standard is required.
Field
Law and Security
Subfield
Compliance and Law Enforcement
Domain
Compliance and Regulatory Control
Id
Title
22243 Demonstrate knowledge of rating valuation legislation and
Rules
Level
4
Credit
8
Level
4
Credit
8
Set C
The following standard is required.
Field
Law and Security
Subfield
Compliance and Law Enforcement
Domain
Compliance and Regulatory Control
Id
Title
22245 Describe rating of Māori freehold land
Transition Arrangements
This qualification contains standards that replace earlier standards. For the purposes of
this qualification people who have gained credit for the expiring standards are exempt
from the requirement to gain credit for the replacement standards.
Credit for
208
3502
Exempt from
2784
11097
NQF Registration Information
Process
Registration
Version
1
The Skills Organisation
SSB Code 100401
Date
May 2006
Last Date for Award
N/A
 New Zealand Qualifications Authority 2016
NQF Ref
1237
Version
1
Page 5 of 5
Standard Setting Body
The Skills Organisation
Freepost 5164
PO Box 24-469 Royal Oak
Auckland 1345
Telephone
Fax
Email
0508 SKILLS (0508 754 557)
09 525 2591
info@skills.org.nz
Any person or organisation may contribute to the review of this qualification by sending
feedback to the standard setting body at the above address.
The review of this qualification is planned to take place in 2011.
Other standard setting bodies whose standards are included in the
qualification
Forest Industries Training and Education Council
NZQA
Certification
The certificate will display the logos of the Qualifications Authority and The Skills
Organisation.
Classification
This qualification is classified according to the NQF classification system and the
New Zealand Standard Classification of Education (NZSCED) system as specified below.
NQF Classification
NZSCED
Code
Description
Code
Description
940
Law and Security/Compliance and 091199 Society and Culture/Justice and
Law Enforcement/Compliance
Law Enforcement/Justice and
and Regulatory Control
Law Enforcement not elsewhere
classified
Quality Management Systems
Providers and Industry Training Organisations must be accredited by a recognised Quality Assurance Body
before they can register credits from assessment against standards. Accredited providers and Industry
Training Organisations assessing against standards must engage with the moderation system that applies to
those standards. Accreditation requirements and the moderation system are outlined in the associated
Accreditation and Moderation Action Plan (AMAP) for each standard.
The Skills Organisation
SSB Code 100401
 New Zealand Qualifications Authority 2016