21078
28-Jun-16
1 of 3
AUTOMOTIVE ADMINISTRATION
Demonstrate knowledge of quality
control standards in the motor and
related industries
level:
3
credit:
2
planned review date:
December 2008
sub-field:
Motor Industry
purpose:
People credited with this unit standard are able to
demonstrate knowledge of key elements and processes of
quality control standards, and quality control factors and
influences in the motor and related industries.
entry information:
Open.
accreditation option:
Evaluation of documentation and visit by NZQA and industry.
moderation option:
A centrally established and directed national moderation
system has been set up by the NZ Motor Industry Training
Organisation.
special notes:
1
The following legislation must be consulted and
followed where applicable:
Consumer Guarantees Act 1993;
Health and Safety in Employment Act 1992;
Land Transport Rule: Vehicle Repair 1998, Rule 34001;
Transport (Vehicle Standards) Regulations 1990.
2
Land Transport Rules are produced for the Minister of
Transport by Land Transport New Zealand. These
rules are available online at
http://www.landtransport.govt.nz.
3
For this unit standard company practice means practice
that complies with vehicle and/or component
manufacturers’ quality assurance standards and/or
specifications, and legislation.
Elements and Performance Criteria
 New Zealand Qualifications Authority 2016
21078
28-Jun-16
2 of 3
AUTOMOTIVE ADMINISTRATION
Demonstrate knowledge of quality
control standards in the motor and
related industries
element 1
Demonstrate knowledge of key elements and processes of quality control standards in the
motor and related industries.
performance criteria
1.1
Key elements required to establish quality control standards are defined.
Range:
1.2
component and/or service quality, procedures to be adopted,
levels of acceptable performance, monitoring of performance,
improving performance.
Key processes required to implement quality control standards are defined.
Range:
setting the standards, safety considerations, training people
involved, supervision and/or monitoring of performance, correction
of problems and development of new solutions.
element 2
Demonstrate knowledge of quality control factors and influences in the motor and related
industries.
performance criteria
2.1
Factors that determine the quality control standard of the components and the
service given in the completion of a task are explained in terms of company
practice.
Range:
2.2
factors include – instructions given, preparation work, selection of
parts, service determined, supervision of the task, completion of
the task, delivery, time allocated, customers’ requirements.
Factors which influence achievement of quality control standards are described
in terms of company practice.
Range:
standards set, timing, methods and materials used, care taken,
supervision provided, training given and skill of workers.
 New Zealand Qualifications Authority 2016
21078
28-Jun-16
3 of 3
AUTOMOTIVE ADMINISTRATION
Demonstrate knowledge of quality
control standards in the motor and
related industries
2.3
External and internal influences that determine motor and related industry
quality standards are defined.
Range:
industry and government bodies, customer feedback, company
practice.
Comments on this unit standard
Please contact the NZ Motor Industry Training Organisation jlane@mito.org.nz if you wish
to suggest changes to the content of this unit standard.
Please Note
Providers must be accredited by the Qualifications Authority or a delegated interinstitutional body before they can register credits from assessment against unit standards
or deliver courses of study leading to that assessment.
Industry Training Organisations must be accredited by the Qualifications Authority before
they can register credits from assessment against unit standards.
Accredited providers and Industry Training Organisations assessing against unit standards
must engage with the moderation system that applies to those standards.
Accreditation requirements and an outline of the moderation system that applies to this
standard are outlined in the Accreditation and Moderation Action Plan (AMAP). The
AMAP also includes useful information about special requirements for providers wishing to
develop education and training programmes, such as minimum qualifications for tutors and
assessors, and special resource requirements.
This unit standard is covered by AMAP 0014 which can be accessed at
http://www.nzqa.govt.nz/site/framework/search.html.
 New Zealand Qualifications Authority 2016