NZQF NQ Ref
Version
0671
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4
National Diploma in Casino Gaming (Management)
Level
5
Credits
120
This qualification has been reviewed. The last date to meet the requirements is 31
December 2018.
Transition Arrangements
This qualification has been reviewed and designated expiring. It will not be replaced.
People currently working towards this qualification must complete its requirements by 31
December 2018. The last date of enrolment into programmes leading to this qualification is
31 December 2016.
For detailed information see Review Summaries on the NZQA website.
This qualification has had expiring unit standard 19796 removed.
NQF Registration Information
Process
Registration
Revision
Review
Review
Version
1
2
3
4
Date
October 1999
July 2006
April 2009
December 2015
Last Date for Assessment
December 2007
December 2010
December 2018
December 2018
Standard Setting Body
ServiceIQ
PO Box 25522
Wellington 6146
Telephone
Fax
Email
Website
ServiceIQ
SSB Code 9068
0800 863 693
04 817 5399
qualifications@serviceiq.org.nz
www.serviceiq.org.nz
 New Zealand Qualifications Authority 2016
NZQF NQ Ref
Version
0671
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National Diploma in Casino Gaming (Management)
Level
5
Credits
120
Purpose
The National Diploma in Casino Gaming (Management) [Ref: 0671], is for people who
work, or intend to work, at management levels within the casino gaming industry. This
qualification is designed in order that candidates can meet the regulatory requirements of
Section 158 of the Gambling Act 2003.
The qualification comprises compulsory standards that recognise the skills and knowledge
required in generic business management. The elective provides an opportunity for
candidates to acquire management skills and knowledge as they apply to the specifics of
casino gaming operations. The balance allows candidates to gain credits from any domain
in the Business Operations and Development and Marketing subfields, and/or from other
standards in the Casino Gaming domain, at level 4 or above.
This qualification builds on the skills and knowledge contained in the National Certificate in
Casino Gaming (Level 3) [Ref: 0376] and the National Certificate in Casino Gaming
(Level 4) with strands in Table Gaming, and Gaming Machines [Ref: 0377].
Special Notes
Section 176 of the Gambling Act 2003 stipulates that the content, format, and duration of
any casino gaming training course must be approved by the Secretary for Internal Affairs.
Section 158 of the Gambling Act 2003 requires that all persons must hold a Certificate of
Approval if they are employed in a casino in any capacity relating to the following:
 conducting approved games
 counting money or chips derived from or used in gambling
 moving money or chips derived from or used in gambling
 buying or redeeming chips
 operating, maintaining, constructing, or repairing gambling equipment
 supervising or managing any of the above activities.
To qualify to work in a casino, and in casino gaming, a person must meet the minimum
age requirement for entry into a casino, and must also hold a Certificate of Approval
issued by the Department of Internal Affairs.
Credit Range
Level 4credits
Level 5 or above credits
Minimum totals
ServiceIQ
SSB Code 9068
Compulsory
6
26
32
Elective 1
80-88
80-88
Elective 2
0-8
0-8
0-8
 New Zealand Qualifications Authority 2016
NZQF NQ Ref
0671
Version
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Requirements for Award of Qualification
Award of NQF Qualifications
Credit gained for a standard may be used only once to meet the requirements of this qualification.
Unit standards and achievement standards that are equivalent in outcome are mutually exclusive for the
purpose of award. The table of mutually exclusive standards is provided in section 7 of the New Zealand
Qualifications Authority (NZQA) Rules and Procedures publications available at
http://www.nzqa.govt.nz/ncea/acrp/index.html.
Reviewed standards that continue to recognise the same overall outcome are registered as new versions
and retain their identification number (ID). Any version of a standard with the same ID may be used to meet
qualification requirements that list the ID and/or that specify the past or current classification of the standard.
Summary of Requirements
 A minimum of 120 credits at Level 4 or above
Of which a minimum of 72 credits at Level 5
 Compulsory standards
 Elective 1 – A minimum of 80 credits as specified
 Elective 2 – Balance if required
Detailed Requirements
Compulsory
The following standards are required
Business > Business Administration > Business Information Management
ID
Title
Level
11646
Prepare business information for management
5
Credit
5
Business > Business Operations and Development > People Development and
Coordination
ID
Title
Level
Credit
8498
Demonstrate and apply knowledge of managing conflict
in the workplace
Business > Financial Management > Financial Skills
ID
Title
8503
6
Level
Credit
Interpret and use financial data and reports for business 5
decision-making
Business > Marketing > Generic Marketing
ID
Title
2931
5
Produce operational marketing plans
ServiceIQ
SSB Code 9068
5
Level
Credit
5
10
 New Zealand Qualifications Authority 2016
NZQF NQ Ref
Version
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Elective 1
A minimum of 80 credits
Service Sector > Tourism > Casino Gaming
ID
Title
Level
Credit
15701
Handle gaming related dispute(s) in a casino
5
5
15702
Monitor and review the performance of the gaming
resource
Plan, develop, and implement a casino player
recruitment and retention strategy
Manage stakeholder relationships for a casino
6
10
6
6
5
5
6
10
15706
Demonstrate knowledge of trends and developments in
casino gaming, technology, and regulatory models
Apply legislation to casino gaming operations
5
5
15707
Manage risk factors in casino gaming operations
6
15
15708
Manage issues relating to casino shift work
5
5
15709
Develop and assess the viability of a floor plan for a
casino gaming layout for a small casino
Develop strategies to address the issues raised in a
social impact report of a casino
Demonstrate knowledge of the psychology of gaming
as it relates to casino gaming management
Develop and modify an operating procedures manual
for a specified activity of a casino
Develop and/or modify gazetted rules for a casino
5
5
5
10
5
4
5
4
5
4
15703
15704
15705
15710
15711
15712
15713
Elective 2
The balance of credits, if required, to achieve
A minimum of 120 credits at Level 4 or above
 Of which a minimum of 72 credits at Level 5
May come from the following
Field
Subfield
Domain
Business
Business Operations and
Development
Marketing
Tourism
Any
Service Sector
Any
Casino Gaming
Transition Arrangements
Version 3
Version 3 was issued following review in order to make changes to content.
Changes to structure and content
ServiceIQ
SSB Code 9068
 New Zealand Qualifications Authority 2016
NZQF NQ Ref
0671
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 Overall credit total was reduced from 122-149 to 120 credits.
 The strands were removed, as a qualification in Casino Inspection and Monitoring was
no longer required by the Department of Internal Affairs. The Casino Gaming
Management strand, therefore, was integrated into the core of the qualification.
 Title was amended to include the descriptor Management.
 A balance set was added to the qualification
 Standards 15714-15716, which made up the Casino Inspection and Monitoring strand,
were removed from the qualification, but may be used to satisfy the requirements of
Elective 2.
 Expiring standard 7447 was substituted with standard 11646, its recommended
alternative, in the compulsory section.
 Standards 15701, 15704-15708 and 15713 were moved from the core compulsory to
Elective 1.
 Standard 2931 was moved to the compulsory section, and standards 15702, 15703,
15709-157012 were moved to Elective 1, from the Casino Gaming Management strand.
 The lapsing subfield Management was replaced in the qualification by Business
Operations and Development and was added to Elective 2, along with the Casino
Gaming domain.
 The Marketing subfield was moved from the core elective to Elective 2.
For detailed information see Review Summaries on the NZQA website.
There are no candidates currently enrolled in programmes leading to the award of
version 2 of this qualification. As a result of this, there are no transition implications. All
new candidates will be enrolled in programmes leading to the new qualification.
All versions of this qualification will be recognised by ServiceIQ.
This qualification contains a standard that is used as a substitute for an earlier standard.
For the purposes of this qualification, people who have gained credit for the expiring
standard are exempt from the requirement to gain credit for the substitute standard – see
table below.
Credit for
Exempt from
7447
11646
This qualification contains a classification that is used as substitutes for an earlier
classification. For the purposes of version 3 of this qualification, people who have gained
credit for standards in the lapsed classification may continue to use those credits to meet
the qualification requirements of Elective 2.
Standards from
Are treated as Standards from
Business > Management
Business > Business Operations and
Development
It is the intention of ServiceIQ that no existing candidate should be disadvantaged by the
changes to this qualification. Any person who considers they have been disadvantaged
may appeal to the SSB (see contact details below).
ServiceIQ
SSB Code 9068
 New Zealand Qualifications Authority 2016
NZQF NQ Ref
0671
Version
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Previous versions of the qualification
Version 2 was revised to replace expired standard 11634 with standard 19796 until a full
review of the qualification could be completed.
Other standard setting bodies whose standards are included in the
qualification
NZQA
Certification
This certificate will display the logos of NZQA, ServiceIQ and the accredited organisation.
Classification
This qualification is classified according to the NQF classification system and the
New Zealand Standard Classification of Education (NZSCED) system as specified below.
DAS Classification
NZSCED
Code
Description
Code
Description
1337
Service Sector > Tourism >
Casino Gaming
089999
Management and Commerce >
Other Management and
Commerce > Management and
Commerce not elsewhere
classified
Quality Management Systems
Providers and Industry Training Organisations must be accredited by a recognised Quality Assurance Body
before they can register credits from assessment against standards. Accredited providers and Industry
Training Organisations assessing against standards must engage with the moderation system that applies to
those standards. Accreditation requirements and the moderation system are outlined in the associated
Accreditation and Moderation Action Plan (AMAP) for each standard.
ServiceIQ
SSB Code 9068
 New Zealand Qualifications Authority 2016