NZQF NQ Ref
Version
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National Certificate in Retail (Loss Prevention) (Level 2)
Level
2
Credits
40
This qualification has been reviewed. The last date to meet the requirements is 31
December 2018.
Transition Arrangements
This qualification has been replaced by the New Zealand Certificate in Retail (Customer
Service and Sales Support) (Level 2) [Ref: 2234]. People currently working towards this
replaced qualification may either complete the requirements by December 2018 or transfer
their results to the replacement qualification.
After 31 December 2016 all new trainees will be enrolled in programmes leading to the
replacement qualification.
For detailed information see Review Summaries on the NZQA website.
NZQF National Qualification Registration Information
Process
Registration
Review
Version
1
2
Date
October 2009
December 2013
Last Date for Assessment
December 2018
December 2018
Standard Setting Body
ServiceIQ
PO Box 25522
Wellington 6146
Telephone
Fax
Email
Website
ServiceIQ
SSB Code 9068
0800 863 693
04 817 5399
intel@serviceiq.org.nz
www.serviceiq.org.nz/
 New Zealand Qualifications Authority 2016
NZQF NQ Ref
Version
1511
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National Certificate in Retail (Loss Prevention) (Level 2)
Level
2
Credits
40
Purpose
The National Certificate in Retail (Loss Prevention) (Level 2) [Ref: 1511] is an entry level
qualification for people who are working or intending to work in loss prevention within the
retail and distribution industries. This qualification is designed for completion in the
workplace.
People awarded this qualification are able to demonstrate basic practical skills in loss
prevention in the retail and distribution sectors. The compulsory section contains
standards that will allow people to demonstrate skills and knowledge specific to loss
prevention, in particular, theft and fraud, process loss, policies and procedures on loss
prevention, recognition of suspicious behaviour by customers and the use of security
systems to prevent losses.
The elective section allows flexibility and choice in tailoring the qualification to different
industry needs. This caters for the needs of small, medium and large enterprises
prevalent in retail and distribution industries.
This qualification may lead to the National Certificate in Retail and Distribution (Loss
Prevention) (Level 3) [Ref: 1512] and may also lead to the National Certificate in Retail
(Level 4) [Ref: 0995].
Credit Range
Level 2 credits
Level 3 or above credits
Minimum totals
Compulsory
27
3
30
Elective
0-10
0-10
10
Requirements for Award of Qualification
Award of NZQF Qualifications
Credit gained for a standard may be used only once to meet the requirements of this qualification.
Unit standards and achievement standards that are equivalent in outcome are mutually exclusive for the
purpose of award. The table of mutually exclusive standards is provided on the New Zealand Qualifications
Authority (NZQA) website: http://www.nzqa.govt.nz/qualifications-standards/standards/standards-exclusionlist/.
Reviewed standards that continue to recognise the same overall outcome are registered as new versions
and retain their identification number (ID). Any version of a standard with the same ID may be used to meet
qualification requirements that list the ID and/or that specify the past or current classification of the standard.
ServiceIQ
SSB Code 9068
 New Zealand Qualifications Authority 2016
NZQF NQ Ref
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Summary of Requirements
 Compulsory standards
 Elective – A minimum of 10 credits as specified
Detailed Requirements
Compulsory
The following standards are required
Core Generic > Core Generic > Self-Management
ID
Title
7123
12355
Demonstrate knowledge of problem solving and apply a
problem solving technique to a problem
Demonstrate knowledge of stress and ways of dealing
with it
Level
Credit
2
2
2
2
Service Sector > Retail, Distribution, and Sales > Retail and Distribution Core Skills
ID
Title
Level
Credit
11941
Build rapport with customers
2
2
24996
Explain the legal definitions and consequences of theft
and fraud in a retail or distribution environment
Demonstrate knowledge of theft and fraud in a retail or
distribution environment
Identify and monitor suspicious behaviour by customers
and deter theft and fraud in a retail or distribution
environment
Demonstrate knowledge of security systems and
procedures used in a retail or distribution environment
Demonstrate knowledge of process loss in a retail or
distribution environment
Demonstrate knowledge of policies and procedures to
prevent process loss in a retail or distribution
environment
3
3
2
5
2
4
2
3
2
5
2
4
24997
24998
25000
25795
25796
Elective
A minimum of 10 credits at Level 2 or above
Field
Subfield
Domain
Humanities
Communication Skills
Interpersonal
Communications
ServiceIQ
SSB Code 9068
 New Zealand Qualifications Authority 2016
NZQF NQ Ref
Version
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Field
Subfield
Domain
Service Sector
Retail, Distribution, and
Sales
Distribution
Retail and Distribution Core
Skills
Retail Delicatessen
Retail Produce
Sales Transactions
Stock Control
Transition Arrangements
Version 1 contains a standard that replaced an earlier standard. For the purposes of this
qualification, people who have gained credit for the expiring standard are exempt from the
requirement to gain credit for the replacement standard – see table below.
Credit for
Exempt from
11970
24997
Certification
This certificate will display the logos of NZQA, ServiceIQ and the accredited organisation.
Classification
This qualification is classified according to the NQF classification system and the
New Zealand Standard Classification of Education (NZSCED) system as specified below.
DAS Classification
NZSCED
Code
Description
Code
Description
408
Service Sector > Retail,
Distribution, and Sales
080399
Management and Commerce >
Business and Management >
Business and Management not
elsewhere classified
Quality Management Systems
Providers and Industry Training Organisations must be granted consent to assess by a recognised Quality
Assurance Body before they can register credits from assessment against standards. Organisation with
consent to assess and Industry Training Organisations assessing against standards must engage with the
moderation system that applies to those standards. Consent to assess requirements and the moderation
system are outlined in the associated Consent and Moderation Requirements (CMR) for each standard..
ServiceIQ
SSB Code 9068
 New Zealand Qualifications Authority 2016