NZQF NQ Ref 1273 Version 3
Page 1 of 5
This qualification has been reviewed . The last date to meet the requirements is 31
December 2017.
This qualification has been reviewed and replaced by the New Zealand Certificate in Hotel
Reception (Level 4) [Ref: 2111]. People currently working towards this replaced qualification may either complete the requirements by 31 December 2017 or transfer their results to the replacement qualification.
After 31 December 2015 all new trainees will be enrolled in programmes leading to the replacement qualification.
For detailed information see Review Summaries on the NZQA website.
Process
Registration
Republished
Review
Republished
Review
Version Date
1 January 2007
1
2
July 2007
December 2010
2
3
June 2013
January 2015
ServiceIQ
PO Box 25522
Wellington 6146
Telephone
Email
0800 868 636 qualifications@serviceiq.org.nz
Last Date for Assessment
December 2012
December 2012
December 2017
December 2017
December 2017

New Zealand Qualifications Authority 2020 ServiceIQ
SSB Code 9068
MoE Code 7176

NZQF NQ Ref 1273 Version 3
Page 2 of 5
This qualification is a specialist qualification for reservationists who work in large hotels.
The Compulsory section of the qualification covers the knowledge and skills related to applying problem solving techniques, providing a reservation service using a property management system, maintaining a reservation service, and providing hospitality sales and service opportunities to customers.
The Elective section of the qualification allows candidates to select standards from the
Business Operations and Development subfield or the Guest Services, Hospitality –
Generic, Hospitality
– Specific Skills, and Service Sector – Management domains that are relevant to their job roles.
The qualification can lead on from the National Certificate in Hospitality (Front Office)
(Level 3) with an optional strand in Hotel Systems

Ref: 0557

, and can lead onto the
National Diploma in Hospitality (Operational Management) (Level 5) with strands in
Kitchen Management, Food and Beverage Management, Rooms Division Management, and Functions Management [Ref: 1245].
Level 3 credits
Level 4 credits
Minimum totals
Compulsory
6
22
28
Elective
-
18
18
Award of NZQF National Qualifications
Credit gained for a standard may be used only once to meet the requirements of this qualification.
Unit standards and achievement standards that are equivalent in outcome are mutually exclusive for the purpose of award. The table of mutually exclusive standards is provided on the New Zealand Qualifications
Authority (NZQA) website: http://www.nzqa.govt.nz/qualifications-standards/standards/standards-exclusionlist/.
Reviewed standards that continue to recognise the same overall outcome are registered as new versions and retain their identification number (ID). Any version of a standard with the same ID may be used to meet qualification requirements that list the ID and/or that specify the past or current classification of the standard.

New Zealand Qualifications Authority 2020 ServiceIQ
SSB Code 9068
MoE Code 7176

NZQF NQ Ref 1273
Version 3

Compulsory standards

Elective
– A minimum of 18 credits as specified
Compulsory
The following standards are required
Humanities > Communication Skills > Interpersonal Communications
ID Title Level
Page 3 of 5
9696 Apply problem-solving techniques
Service Sector > Hospitality > Guest Services
ID Title
4
Credit
4
14413 Provide a reservation service using a property management system in a commercial hospitality environment
26951 Maintain a reservation service in a commercial hospitality environment
Service Sector > Hospitality > Hospitality - Generic
ID Title
Level
4
4
Level
Credit
10
8
Credit
21853 Provide hospitality sales and service opportunities to customers
Elective
A minimum of 18 credits at Level 4
Field Subfield Domain
3
Business
Service Sector
Business Operations and
Development
Hospitality
Any
Service Sector Skills
6
Guest Services
Hospitality - Generic
Hospitality - Specific Skills
Service Sector -
Management

New Zealand Qualifications Authority 2020 ServiceIQ
SSB Code 9068
MoE Code 7176

NZQF NQ Ref 1273
Version 3 Page 4 of 5
Version 2
Version 2 was issued following review.
Changes to structure and content

The credit total decreased from 117 to 46.

An Elective section was added to the qualification.

Standards 378, 1979, 9704, 11095, 11098, 11099, 11831, 12009, 14411, 14412,
14414, 14416, 14417, 14433, 14464, 14465, 14467, 14468, 14469, 16614, 21854, and
22339 were removed from the Compulsory section.

Standard 26951 was added to the Compulsory section.

The titles of standard 14413 and 21853 were updated.

The level of standard 14413 increased from 3 to 4.

The credit value of standard 21853 decreased from 8 to 6.
For detailed information see Review Summaries on the NZQA website.
People currently working towards programmes or courses leading to the award of version
1 of this qualification may either complete the requirements for that version or transfer to this version.
Previous versions of the qualification
Version 1 of this qualification was republished in July 2007 to correct the Credit Range table and the qualification’s credit total.
NZQA
The certificate will display the logos of NZQA, Service Skills Institute (ServiceIQ) and the organisation that has been granted consent to assess against standards that meet the requirements of the qualification (accredited).
This qualification is classified according to the classification system listed on the Directory of Assessment Standards (DAS) and the New Zealand Standard Classification of
Education (NZSCED) system as specified below.
DAS Classification NZSCED
Code Description Code Description

New Zealand Qualifications Authority 2020 ServiceIQ
SSB Code 9068
MoE Code 7176

NZQF NQ Ref 1273
DAS Classification
Code Description
Version 3
NZSCED
Code Description
Page 5 of 5
310 Service Sector > Hospitality 110101 Food, Hospitality and Personal
Services > Food and Hospitality
> Hospitality
Quality Management Systems
Providers and Industry Training Organisations must be granted consent to assess by a recognised Quality
Assurance Body before they can register credits from assessment against standards. Accredited providers and Industry Training Organisations assessing against standards must engage with the moderation system that applies to those standards. Accreditation requirements and the moderation system are outlined in the associated Accreditation and Moderation Action Plan (AMAP) for each standard.
ServiceIQ
SSB Code 9068
MoE Code 7176

New Zealand Qualifications Authority 2020