QUALIFICATION DETAILS
Qualification Title
New Zealand Diploma in Hospitality Management (Level 6)
Version
1
Qualification type
Diploma
Level
6
Credits
120
NZSCED
080319 Management and Commerce > Business and Management >
Hospitality Management
Strategic purpose
statement
The purpose of this qualification is to provide the hospitality sector with
people who are able to work in management roles, with minimal supervision,
across a range of hospitality sectors.
Graduates will have enhanced employment opportunities within hospitality
management roles across a range of establishments in the hospitality sector.
This qualification establishes standards of professional practice for hospitality
managers that can provide customers with confidence in a range of
hospitality environments.
Outcome Statement
Graduate
profile
Graduates will be able to:

Manage and develop hospitality staff to ensure positive customer
experiences.

Select and apply a range of communication, consultation, negotiation and
reporting strategies to facilitate positive staff relationships in hospitality
management situations.

Analyse and apply financial management techniques to attain
productivity, yield and profitability requirements for a hospitality operation.

Select and apply a range of strategic solutions, in response to changes in
the hospitality business environment, in order to maintain or improve
hospitality business performance

Plan and develop future business strategies that encompass financial
management, product development, sales and marketing and continuous
improvement processes in a hospitality environment.
Education
pathway
This qualification builds on the New Zealand Diploma in Hospitality
Management (Level 5) [Ref: 2539]. This qualification may lead on to further
study towards a degree in Hospitality Management or a related discipline.
Employment
pathway
Graduates will be suitable for management roles across a range of hospitality
sectors including kitchens, restaurants, bars, cafes, accommodation, catering
or hotels.
Qualification
Developer
ServiceIQ
Qualification Specification
Qualification award
This qualification is awarded by the accredited provider. The formal
certification document will include the NZQF logo, and the logo of the tertiary
education organisation (TEO) offering the programme of training leading to
the award of this qualification. The ServiceIQ logo may be only be included if
explicitly approved by ServiceIQ.
Next Review
June 2020
Qualification Reference 2540
© New Zealand Qualifications Authority 2015
Page 1 of 3
Evidence
requirements for
assuring
consistency
All TEOs either arranging training or delivering programmes that lead to the
award of the qualification are required to participate in a consistency review
scheduled by NZQA.
Further information can be found on the NZQA website.

Evidence will include the following: Industry feedback

Self evaluation, evidence based (e.g. programme evaluation reports,
moderation outcomes, etc.)

Graduate feedback

Progression/destination information

Evidence of relevant ‘real world’ learning experiences, which may
include
o Training restaurants
o Programmed banquets or events
o Work experience
o Work placements
o work (employment)
o Competition participation

Portfolio of relevant experience

Any other relevant evidence as appropriate.
Credit transfer and
recognition of prior
learning
arrangements
Recognition of Prior Learning (RPL) and credit transfer will be consistent with
the policies of the accredited programme provider. Any candidate for this
qualification who seeks RPL for the entire qualification will be required to
provide a summary of their experience in the industry and complete the endpoint assessment to prove current competency.
Minimum standard
of achievement and
standards for grade
endorsements
(where applicable)
Achievement of all outcomes. There are no grade endorsements for this
qualification.
Prerequisites to
meet regulatory
body or legislative
requirements
(where applicable)
N/A
Optional conditions
for qualification
N/A
Conditions relating to specific outcomes
Qualification Outcomes
(including indicative
credit values for each
outcome)
Conditions
Mandatory
or Optional
Manage and develop
hospitality staff to ensure
positive customer
experiences.
Programmes may include the following:
 Applied Human resource management
Optional
Credit 10
Qualification Reference 2540
© New Zealand Qualifications Authority 2015
Page 2 of 3
Select and apply a range of
communication,
consultation, negotiation
and reporting strategies to
hospitality management
situations.
Credit 10
Analyse and apply financial
management techniques to
attain productivity, yield and
profitability requirements for
a hospitality operation.
Credit 20
Programmes may include the following:
Select and apply a range of
strategic solutions, in
response to changes in the
hospitality business
environment, in order to
maintain or improve
hospitality business
performance
Credit 40
Programmes may include the following:
Plan and develop future
business strategies that
encompass financial
management, product
development, sales and
marketing and continuous
improvement processes in a
hospitality environment.
Credit 40
Programmes may include the following:
Optional
 Identifying and evaluating financial strategies
 Analysing business performance
 Planning capital investment










Optional
Strategic analysis of trends in Hospitality
Human resource management
Employment relations
Strategic quality management
Operational performance management
Optional
Food and beverage management
Yield and reservation management
Property management and legislation
Service sector product development strategies
Global hospitality and tourism sales techniques
Qualification Reference 2540
© New Zealand Qualifications Authority 2015
Page 3 of 3