QUALIFICATION DETAILS
Qualification Title
New Zealand Certificate in Food and Beverage Service
(Level 4) with strands in Restaurant Services and Quick
Service Restaurants Services
Version
1
Qualification type
Certificate
Level
4
Credits
60
NZSCED
110109 Food, Hospitality and Personal Services > Food and Hospitality >
Cookery
Strategic purpose
statement
The purpose of this qualification is:

To provide competent employees for the food and beverage sector who
are able to work as food servers with advanced skills in the restaurant
sector.

To provide competent employees for the quick service restaurant sector
who are able to work as a shift supervisor in a Quick Service Restaurant.

To provide for those individuals who are employed as food servers, a
credential that will enhance their employment opportunities across a
range of establishments in the hospitality sector.

To establish standards of professional practice for advanced food and
beverage service that can provide customers with confidence in a range
of hospitality environments.
The strands in this qualification allow graduates to specialise in an area of
food and beverage service.
Outcome Statement
Graduate
profile
Graduates of this qualification will be able to:

Monitor and maintain health and safety, food safety and security
practices to ensure own safety and minimise potential hazards when
serving customers.

Monitor and maintain interactions between colleagues, managers and
customers to provide efficient customer service.

Monitor and maintain the application of standard operating policies and
procedures to work roles in a hospitality establishment.
Restaurant Services strand:

Monitor and maintain food and beverage service operations.

Monitor and maintain legislative compliance requirements for a hospitality
establishment.
Quick Service Restaurants Services strand:

Monitor and maintain production, customer and service requirements for
quick service shifts.
Education
pathway
This qualification may lead on to the New Zealand Certificate in Hospitality
(Advanced) (Level 5) with strands in Accommodation, Food and Beverage
Service, Catering Services and Quick Service Restaurants Services.
Employment
pathway
Food servers with advanced skills who are able to monitor and maintain food
and beverage operations, in a broad range of food and beverage service
outlets.
Qualification Reference 2105
© New Zealand Qualifications Authority 2013
Page 1 of 4
A shift supervisor in a Quick Service Restaurant.
Qualification
Developer
ServiceIQ
Qualification Specification
Qualification award
This qualification is awarded by the accredited provider. The formal
certification document will include the NZQF logo, and the logo of the tertiary
education organisation offering the programme of training leading to the
award of this qualification. The ServiceIQ logo may be only be included if
explicitly approved by ServiceIQ.
Review period
60 months; June 2018
Evidence
requirements for
assuring
consistency
All TEOs either arranging training or delivering programmes that lead to the
award of the qualification are required to participate in a consistency review
scheduled by NZQA.
Evidence will include the following:

Industry feedback

Self evaluation, evidence based (e.g. programme evaluation reports,
moderation outcomes, etc.)

Graduate feedback

Progression/destination information

Evidence of relevant ‘real world’ learning experiences, which may
include
o Training restaurants
o Programmed banquets or events
o Work experience
o Work placements
o work (employment)
o Competition participation

Portfolio of relevant experience

Any other relevant evidence as appropriate.
Further information can be found on the NZQA website.
Credit transfer and
recognition of prior
learning
arrangements
RPL and credit transfer will be consistent with the policies of the accredited
programme provider. Any candidate for this qualification who seeks RPL for
the entire qualification will be required to provide a summary of their
experience in the industry and complete the end-point assessment to prove
current competency.
Minimum standard
of achievement and
standards for grade
endorsements
(where applicable)
Achieved
Prerequisites to
meet regulatory
body or legislative
requirements
(where applicable)
N/A
Optional conditions
N/A
Qualification Reference 2105
© New Zealand Qualifications Authority 2013
Page 2 of 4
for qualification
Conditions relating to specific outcomes
Qualification Outcomes
(including indicative
credit values for each
outcome)
Conditions
Mandatory
or Optional
Monitor and maintain health
and safety, food safety and
security practices to ensure
own safety and minimise
potential hazards when
serving customers. (10
credits)
Recommended standard
27960 Monitor and maintain health, safety and security
practices for a service delivery organisation
optional
Monitor and maintain
interactions between
colleagues, managers and
customers to provide
efficient customer service.
(5 credits)
Recommended standard
27961 Monitor and maintain staff performance and
interactions with customers to meet service delivery
outcomes
optional
Monitor and maintain the
application of standard
operating policies and
procedures to work roles in
a hospitality establishment.
(5 credits)
Recommended standard
27962 Monitor and maintain the application of standard
operating policies and procedures in a service delivery
organisation
optional
Restaurant Services Strand (40 credits)
Monitor and maintain food
and beverage service
operations. (25 credits)
Recommended standard
26307 Co-ordinate and maintain food and beverage
service operations in a commercial hospitality
environment
optional
Monitor and maintain
legislative compliance
requirements for a
hospitality establishment.
(15 credits)
Quick Services Restaurants Services Strand (40 credits)
Monitor and maintain
production, customer and
service requirements for
quick service shifts. (40
credits)
Recommended standards
optional
27954 Monitor and maintain food production
requirements for a shift in a quick service restaurant
27958 Monitor and maintain customer and staff service
requirements for a shift in a quick service restaurant
Transition information
Replacement
information
This qualification replaced the National Certificate in Hospitality (Restaurant
Service) (Level 4) [Ref: 1557] and the National Certificate in Hospitality
(Quick Service Restaurants) (Level 3) [Ref: 1491].
The last date for entry into Ref: 1491 is 31 December 2014. The last date for entry into Ref: 1557 is 31
Qualification Reference 2105
© New Zealand Qualifications Authority 2013
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December 2015.
The last date for assessments to take place for Ref: 1491 is 31 December 2016. The last date for
assessments to take place for Ref: 1557 is 31 December 2017.
It is recommended that candidates currently enrolled in programmes leading to the replaced
qualifications and unable to complete by the last date for assessments to take place transfer their
existing achievement to this qualification.
Republication information
Version 1 was republished in August 2015 to include recommended standards for the qualification
outcomes.
Version 1 of this qualification was republished on 25 February 2015 to update the Evidence
requirements for assuring consistency.
Qualification Reference 2105
© New Zealand Qualifications Authority 2013
Page 4 of 4