NZQF NQ Ref 1556 Version 2 Page 1 of 6
This qualification has been reviewed . The last date to meet the requirements is 31
December 2017.
This qualification has been reviewed and replaced by the New Zealand Certificate in Food and Beverage Service (Level 3) with strands in Cafe Services, Bar Services, Restaurant
Services, Buffet Services, Functions Services, Barista, and Quick Service Restaurants
Services [Ref: 2104]. People currently working towards this replaced qualification may either complete the requirements by 31 December 2017 or transfer their results to the replacement qualification.
After 31 December 2015 all new trainees will be enrolled in programmes leading to the replacement qualification.
For detailed information see Review Summaries on the NZQA website.
Process Version Date Last Date for Assessment
Registration
Republished
Review
1
1
2
May 2010
June 2013
January 2015
December 2017
December 2017
December 2017
ServiceIQ
PO Box 25522
Wellington 6146
Telephone
Email
Website
0800 868 636 qualifications@serviceiq.org.nz www.serviceiq.org.nz

New Zealand Qualifications Authority 2020 ServiceIQ
SSB Code 9068
MoE Code 7176

NZQF NQ Ref 1556 Version 2 Page 2 of 6
This qualification is for people who are starting work or working in the restaurant sector, either in a seated restaurant or one that provides a buffet service, or in the functions sector. This sector of the industry covers establishments that provide alcoholic beverages as well as food. The knowledge and skills required by this sector are not usually shared by the cafe and bars and clubs sectors.
The compulsory section of the qualification covers the knowledge and skills related to food safety, maintaining personal presentation and greeting customers and dealing with customer complaints.
The Restaurant Service strand covers the knowledge and skills related to both restaurant and buffet service. Candidates are required to choose the standard that suits their establishment from elective one. Elective two enables candidates to select the sales and service standard that fits with their role.
The Functions Service strand covers the knowledge and skills related to providing a buffet and functions service.
The balance section enables candidates to select standards from the Food and Beverage
Service, Food Safety, Hospitality
– Generic and Hospitality – Specific Skills domains that suit their job roles and type of establishment.
This certificate builds on the National Certificate in Hospitality (Entry Skills) [Ref: 1257], and may lead on from the National Certificate in Service Sector (Level 3) with strands in
Beauty Services; Hospitality; Recreation, Sport, and Fitness; Retail and Tourism
[Ref: 1513]. It can lead to the National Certificate in Hospitality (Restaurant Service)
(Level 4) [Ref: 1557] or the National Certificate in Hospitality (Operations Supervision)
(Level 4) with strands in Food and Beverage Service; Gaming; Accommodation; and Front
Office [Ref: 0882].
This qualification, the National Certificate in Hospitality (Bars and Clubs) (Level 3)
[Ref: 1555], and the National Certificate in Hospitality (Cafes) (Level 3) [Ref: 1554] replaced the National Certificate in Hospitality (Food and Beverage Service) (Level 3) with strands in Food Service, Barista, Beverage Service, Bar Service, Wine Service, and
Functions Service [Ref: 0556].
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New Zealand Qualifications Authority 2020 ServiceIQ
SSB Code 9068
MoE Code 7176

NZQF NQ Ref 1556
Level 2 credits
Level 3 credits
Minimum totals
Level 3 credits
Minimum totals
Version 2 Page 3 of 6
Compulsory Restaurant Service Strand
4
Elective One Elective Two
- -
4
8
12-20
12-20
4-6
4-6
Functions Service Strand
24
24
Balance
10-20
10-20
Award of NQF Qualifications
Credit gained for a standard may be used only once to meet the requirements of this qualification.
Unit standards and achievement standards that are equivalent in outcome are mutually exclusive for the purpose of award. The table of mutually exclusive standards is provided in section 7 of the New Zealand
Qualifications Authority (NZQA) Rules and Procedures publications available at http://www.nzqa.govt.nz/ncea/acrp/index.html.
Reviewed standards that continue to recognise the same overall outcome are registered as new versions and retain their identification number (ID). Any version of a standard with the same ID may be used to meet qualification requirements that list the ID and/or that specify the past or current classification of the standard.

A minimum of 44 credits

Of which a minimum of 40 credits at Level 3 or above

Compulsory standards

Balance
– Balance
One of the following strands is required

Restaurant Service Strand

Functions Service Strand
Compulsory
The following standards are required
Service Sector > Hospitality > Food Safety
ID Title Level Credit
2 2 20666 Demonstrate a basic knowledge of contamination hazards and control methods used in a food business
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New Zealand Qualifications Authority 2020 ServiceIQ
SSB Code 9068
MoE Code 7176

NZQF NQ Ref 1556 Version 2
Service Sector > Hospitality > Hospitality - Generic
ID Title Level
14462 Maintain personal presentation and greet customers in the hospitality industry
14464 Deal with customer complaints in the hospitality industry
Balance
The balance of credits to achieve
A minimum of 44 credits

Of which a minimum of 40 credits at Level 3 or above
May come from the following
Field Subfield Domain
2
3
Page 4 of 6
Credit
2
4
Service Sector Hospitality
Restaurant Service Strand
Meet the requirements of all of the following sets

Elective One

Elective Two
Elective One
A minimum of 1 standard
Service Sector > Hospitality > Food and Beverage Service
ID Title
26308 Provide restaurant food and beverage service in a commercial hospitality environment
26309 Provide buffet and beverage service in a commercial hospitality environment
Elective Two
A minimum of 1 standard
Service Sector > Hospitality > Hospitality - Generic
ID Title
Food and Beverage
Service
Food Safety
Hospitality - Generic
Hospitality - Specific Skills
Level
3
3
Level
Credit
20
12
Credit
21853 Provide hospitality sales and service opportunities to customers
21854 Demonstrate knowledge of maximising hospitality sales and service opportunities to customers
3
3
6
4
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New Zealand Qualifications Authority 2020 ServiceIQ
SSB Code 9068
MoE Code 7176

NZQF NQ Ref 1556
Functions Service Strand
The following standards are required
Version 2
Service Sector > Hospitality > Food and Beverage Service
ID Title Level
Page 5 of 6
Credit
14446 Provide food and beverage service for functions in a commercial hospitality environment
26309 Provide buffet and beverage service in a commercial hospitality environment
3
3
12
12
This qualification, the National Certificate in Hospitality (Bars and Clubs) (Level 3)
[Ref: 1555], and the National Certificate in Hospitality (Cafes) (Level 3) [Ref: 1554] replaced the National Certificate in Hospitality (Food and Beverage Service) (Level 3) with strands in Food Service, Barista, Beverage Service, Bar Service, Wine Service, and
Functions Service [Ref: 0556], which expires in December 2012.
There are significant differences in content and structure between the new and replaced qualifications.
Candidates enrolled in courses or training leading to one or more strands of the National
Certificate in Hospitality (Food and Beverage Service) (Level 3) with strands in Food
Service, Barista, Beverage Service, Bar Service, Wine Service, and Functions Service
[Ref: 0556] have until December 2012 to complete the qualification.
Candidates who have only completed part of the replaced qualification as at December
2012 will need to transfer their existing achievements towards the most appropriate of the replacement qualifications.
This qualification contains standards that replace earlier standards. For the purposes of this qualification, people who have gained credit for the expiring standards are exempt from the requirement to gain credit for the replacement standards – see table below.
Credit for Exempt from
14422, 14435, 14437 26308
14439 26309
Any candidate who thinks they have been disadvantaged by these arrangements should, in the first instance, contact the Service Skills Institute (ServiceIQ) (contact details below).
The certificate will display the logos of NZQA, the Service Skills Institute (ServiceIQ) and the accredited organisation.
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New Zealand Qualifications Authority 2020 ServiceIQ
SSB Code 9068
MoE Code 7176

NZQF NQ Ref 1556
Version 2 Page 6 of 6
This qualification is classified according to the NQF classification system and the
New Zealand Standard Classification of Education (NZSCED) system as specified below.
DAS Classification NZSCED
Code Description Code Description
310 Service Sector > Hospitality 110103 Food, Hospitality and Personal
Services > Food and Hospitality
> Food and Beverage Service
Quality Management Systems
Providers and Industry Training Organisations must be accredited by a recognised Quality Assurance Body before they can register credits from assessment against standards. Accredited providers and Industry
Training Organisations assessing against standards must engage with the moderation system that applies to those standards. Accreditation requirements and the moderation system are outlined in the associated
Accreditation and Moderation Action Plan (AMAP) for each standard.
ServiceIQ
SSB Code 9068
MoE Code 7176

New Zealand Qualifications Authority 2020