Page 1 of 12
Field
Service Sector
This report was republished in August 2015 to correct an error in a unit standard level and
credit value and the 'Impact on existing organisations with consent to assess' table. Unit
standard 14432 was incorrectly listed as level 4, and 5 credits instead of level 3 and 3
credits.
Review of Hospitality unit standards
Subfield
Hospitality
Domain
Accommodation Services
Cookery
Food and Beverage
Services
Food Safety
Food Services
Guest Services
Hospitality – Generic
Hospitality Management
ID
22336, 26024
13343, 25494
14420, 14421, 14423, 14424,
14432, 14441, 14445, 14446,
17550-17552, 24679, 25493,
25496, 26308, 26309, 25495
15274, 15275
9764-9767, 14452, 22885-22887,
25012-25016, 25018-25021,
25023, 25025, 25317
14402-14405, 14411-14414,
20665, 22338, 26951
14410, 14464, 14465, 21853,
21854, 25513
25498, 26369, 26609
ServiceIQ has completed the review of the unit standards listed above.
Date new version of report published
August 2015
Date new versions published
December 2013
Planned review date
December 2018
Summary
As a result of their TRoQ process, ServiceIQ have reviewed a number of their unit
standards to better reflect the requirements of the outcomes listed in the new
qualifications. This process has resulted in forty-six unit standards being replaced with
twenty-five new unit standards. A further eleven unit standards have been developed to fill
identified gaps. As a result of the evaluation of the new qualifications the Food Services
area has been renamed Catering Services which has required a change to all of the unit
standards in the Food Services domain. A new domain of Service Delivery has also been
registered.
These changes were endorsed by both industry and providers in November 2012.
Changes to the Food Services unit standards were endorsed by the industry in February
2013.
Main changes
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






46 unit standards were replaced by 25 new unit standards.
11 new unit standards were developed.
Credits were increased on four existing unit standards, and decreased on four existing
unit standards.
Level was increased on three existing unit standards.
Standard-setting body details were amended on all unit standards.
Food Services domain was changed to Catering Services domain and all unit
standards in the Food Services domain were amended to reflect the change to
Catering Services.
A new domain of Service Delivery was added.
Category C and D unit standards will expire at the end of December 2016
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Impact on existing organisations with consent to assess
Current consent for
Nature of Classification or ID
consent
Consent extended to
Level Nature of Classification or ID
consent
Level
Subfield
Hospitality
3
Standard
4
Subfield
Domain
Domain
Domain
Domain
Domain
Domain
Domain
Domain
Domain
Domain
Domain
Domain
Standard
Standard
Standard
Standard
Standard
Standard
Standard
Standard
Standard
Standard
Standard
Standard
Standard
Standard
Standard
Standard
Standard
Standard
Standard
Standard
Standard
Standard
Standard
Standard
Hospitality
Accommodation Services
Accommodation Services
Cookery
Food and Beverage Service
Food and Beverage Service
Food and Beverage Service
Guest Services
Hospitality – Generic
Hospitality – Generic
Hospitality – Generic
Hospitality – Generic
Hospitality Management
14403
14405
14410
14411
14412
14413
14414
14421
14423
14445
14446
14452
14464
14465
15274
17550
17551
17552
20665
21854
22886
25498
25513
26309
3+
2
4
2+
2
3
4
5+
2
2+
3
3
5+
4
3
2
3
3
4
3
3
3
3
3
2
3
3
3
4
4
4
2
3
3
4
2
3
Standard
Standard
Standard
Standard
Standard
Standard
Standard
Standard
Standard
Standard
Standard
Standard
Standard
Standard
Standard
Standard
Standard
Standard
Standard
Standard
Standard
Standard
Standard
Standard
Standard
Standard
Standard
Standard
Standard
Standard
Standard
Standard
Standard
Standard
Standard
Standard
Standard
14424, 27932, 27945,
27946, 27947, 27953
27927, 27928
27930
27937
27959
27934, 27959
14424,
27944
27937
27931
27927
21853, 27928
27953
27954, 27958
27937
27931
27931
27933
27933
27932
27932
27939
27939
27943
27943
27951
27928
27927
27955
27944
27944
27944
27931
27953
27945
27954, 27958
27927
27942
3
3
5
3
3
4
5
5
3
3
3
4
4
5
3
3
3
3
4
4
3
3
3
3
3
3
3
3
5
5
5
3
4
4
4
3
3
Impact on Consent and Moderation Requirements (CMR)
None.
Impact on registered qualifications
Key to type of impact
Affected
The qualification lists a reviewed classification (domain or subfield) in an elective set
The qualification lists a standard that has changes to level or credits
The qualification lists a C or D category standard
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Not materially affected
The qualification lists a standard that has a new title
The qualification lists a standard that has a new classification
The following ServiceIQ qualifications are affected by the outcome of this review. These
qualifications are part of the sector review of Food and Hospitality qualifications that began
in 2011.
Ref
0769
1245
1513
Qualification Title
National Diploma in Hospitality (Management) (Level 5)
National Diploma in Hospitality (Operational Management)
(Level 5) with strands in Kitchen Management, Food and
Beverage Management, Rooms Division Management,
Functions Management, Quick Service Restaurants
Management and Food Services Management
National Certificate in Service Sector (Level 3) with strands
in Beauty Services; Hospitality; Recreation, Sport, and
Fitness; Retail; and Tourism
Classification or ID
14464, 14465, 15275
15275, 25021, 25023,
26369, 26609
14465
The following table identifies qualifications developed by other SSBs that are affected by
the outcome of this review. The SSBs have been advised that the qualifications require
revision.
Ref
1677
0343
0524
1628
1682
Qualification Title
National Certificate in Health, Disability, and
Aged Support (Health Assistants) (Level 3)
with strands in Dietitian Assistance, Dental
Assistance, Healthcare Assistance, and
Rehabilitation Assistance
National Certificate in Food and Related
Products Processing (Level 3)
National Certificate in Maritime (Commercial
Vessel Hospitality Crew Member) (Level 2)
National Certificate in Maritime (On-board
Passenger Services) (Level 3)
National Certificate in Rail Operations
(Passenger Services) (Level 2) with an
optional strand in Train Management
ID
13343
SSB Name
Community
Support Services
ITO (Careerforce)
15274
Competenz
14464
14421, 14441,
14464
14441
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Detailed list of unit standards – classification, title, level, and credits
All changes are in bold.
Key to review category
A
B
C
D
Dates changed, but no other changes are made - the new version of the standard carries the same ID and a new
version number
Changes made, but the overall outcome remains the same - the new version of the standard carries the same ID and
a new version number
Major changes that necessitate the registration of a replacement standard with a new ID
Standard will expire and not be replaced
Service Sector > Hospitality
Service Sector > Service Sector Skills
ID
Domain
Title
14465
Hospitality –
Generic
25513
Hospitality –
Generic
27927
Service Delivery
14464
Hospitality –
Generic
Service Delivery
27928
Maintain a safe and secure
environment for people in the
hospitality industry
Participate in environmentally
sustainable work in the
hospitality industry
Apply health, safety and
security practices to service
delivery operations
Deal with customer complaints
in the hospitality industry
Interact with other staff,
managers and customers to
provide service delivery
outcomes
Level Credit
3
3
Review
Category
C
2
3
C
3
5
3
4
3
5
C
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Service Sector > Hospitality
ID
Domain
14402
Guest Services
14404
Guest Services
14405
Guest Services
14410
Hospitality Generic
20665
Guest Services
27931
Guest Services
14403
Guest Services
22336
Accommodation
Services
22338
Guest Services
27937
Accommodation
Services
14452
Food Services
27951
Catering
Services
Hospitality –
Generic
21853
Food and
Beverage
Service
Title
Level Credit
Provide a porter service in a
commercial hospitality
environment
Handle, store, and provide
guest and establishment
property in a commercial
hospitality environment
Provide an information and
booking service for guests in a
commercial hospitality
environment
Provide establishment
equipment to customers in a
commercial hospitality
environment
Provide a mail and
communications service for
guests in a commercial
hospitality environment
Provide portering services in
a hotel
Manage a concierge service in
a commercial hospitality
environment
Plan and supervise daily
housekeeping operations in a
commercial hospitality
environment
Plan and supervise daily front
office operations in a
commercial hospitality
environment
Prepare for and supervise
accommodation operations
in a hotel
Provide trayline food services
in a commercial hospitality
environment
Provide trayline services for
a catering services operation
Provide hospitality sales and
service opportunities to
customers
Provide hospitality sales and
service opportunities to
customers
2
4
Review
Category
C
2
4
C
3
4
C
2
2
C
2
3
C
3
25
4
8
C
4
10
C
4
10
C
5
30
2
2
3
5
3
6
C
B
5
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ID
Domain
Title
Level Credit
21854
HospitalityGeneric
3
4
27953
Food and
Beverage
Service
4
10
22885
Food Services
Demonstrate knowledge of
maximising hospitality sales
and service opportunities to
customers
Monitor food service staff to
ensure the provision of
hospitality sales and service
opportunities to customers
Demonstrate knowledge of
menu adaptation and resource
requirements for preparing
food for food services
Demonstrate knowledge of
menu adaptation and
resource requirements for
preparing food for catering
services
Demonstrate knowledge of
planning menus for food
services
Apply menu requirements to
catering services production
Supervise and monitor
standards of catering
operations and staff in food
services
Monitor and maintain
standards of catering
operations and staff in
catering services
2
4
B
3
6
C
4
10
4
10
Catering
Services
22886
Food Services
27945
Catering
Services
Food Services
22887
Catering
Services
Review
Category
C
3
B
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ID
Domain
Title
Level Credit
25012
25013
25014
25015
Food Services
Food Services
Food Services
Food Services
3
3
3
3
4
4
6
8
25025
Food Services
3
6
C
27946
Catering
Services
4
10
25016
Food Services
3
4
C
25019
Food Services
3
4
C
27947
Catering
Services
4
5
25018
Food Services
3
2
C
25020
Food Services
3
3
C
27948
Catering
Services
3
5
25021
Food Services
4
4
27956
Catering
Services
4
5
25023
Food Services
4
6
27957
Catering
Services
4
10
25317
28021
Food Services
Catering
Services
Organise and prepare food
Present food
Use basic methods of cookery
Prepare, cook and serve food
for food service
Provide and coordinate
hospitality service for a food
services operation
Prepare, cook and serve
food for catering services
production
Receive and store kitchen
supplies for catering
requirements in the food
services sector
Apply catering control
principles
Apply catering control
principles and storage
requirements to catering
services production
Package prepared catering
items for the food services
sector
Transport and store catering
items in a safe and hygienic
manner for the food services
sector
Package and transport
prepared catering items for a
catering services operation
Monitor catering revenue and
costs
Monitor and maintain
catering revenue and costs
for a catering services
operation
Develop menus to meet
special dietary and cultural
needs
Develop menus to meet
special dietary and cultural
needs for a catering services
operation
Select catering systems
Select catering systems for a
catering services operation
Review
Category
C
C
C
C
4
5
10
10
C
C
C
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ID
Domain
Title
Level Credit
25494
Cookery
2
2
25495
Food and
Beverage Service
Food and
Beverage
Service
Hospitality
Management
Prepare raw ingredients for
quick service food products
Assemble food products in a
quick service restaurant
Prepare for food service in a
quick service restaurant
Review
Category
C
2
3
C
3
10
Coordinate production
4
requirements in a quick service
restaurant
Monitor and maintain
4
production requirements for
a shift in a quick service
restaurant
Monitor and maintain
4
customer and staff service
requirements for a shift in a
quick service restaurant
30
27959
25498
27954
Food and
Beverage
Service
27958
Food and
Beverage
Service
C
15
15
Service Sector > Hospitality > Accommodation Services
ID
Title
Level Credit
26024
2
2
3
25
27930
Maintain room servicing supplies in a commercial
hospitality establishment
Clean and service a room in a hotel
Review
Category
C
Service Sector > Hospitality > Catering Services
ID
Title
Level Credit
27949
3
15
Review
Category
New
3
15
New
3
10
New
27950
27952
Provide counter food and beverage service for
a catering services operation
Cook food items for a catering services
operation
Prepare fruit, vegetables and salads for a
trayline service in a catering services operation
Service Sector > Hospitality > Cookery
ID
Title
Level Credit
13343
3
Demonstrate knowledge of basic nutrition in
commercial catering
4
5
Service Sector > Hospitality > Food and Beverage Service
ID
Title
Level Credit
14420
3
Demonstrate knowledge of alcoholic and nonalcoholic beverages
3
Review
Category
B
Review
Category
D
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ID
Title
Level Credit
14421
Provide alcoholic beverage service in a licensed
commercial environment
Make and serve hot alcoholic beverages in a
licensed commercial environment
Provide alcoholic beverage service in a
hospitality establishment
Prepare and serve alcoholic cocktails in a licensed
commercial environment
Take, amend, and cancel reservations for food and
beverage service in a commercial hospitality
environment
Take, amend, and cancel reservations for
restaurant service in a hospitality
establishment
Provide counter food and beverage service in a
commercial hospitality environment
Provide cafe counter service in a hospitality
establishment
Maintain rooms for functions in a commercial
hospitality environment
Provide food and beverage service for functions in
a commercial hospitality environment
Provide functions service in a hospitality
establishment
Set up and supervise service at food and beverage
functions
Prepare and supervise daily beverage service
operations
Plan and supervise daily food service operations
Plan and supervise food and beverage service
operations in a hospitality establishment
Plan and coordinate espresso beverage service
3
10
Review
Category
C
3
2
C
3
10
3
4
3
8
B
3
B
3
3
3
3
Perform crew duties in a quick service restaurant
Serve customers in a quick service restaurant
Provide food service in a quick service
restaurant
Provide restaurant food and beverage service in a
commercial hospitality environment
Provide restaurant service in a hospitality
establishment
Provide buffet and beverage service in a
commercial hospitality environment
Provide buffet service in a hospitality
establishment
Provide cafe table service in a hospitality
establishment
14423
27939
14424
14432
14441
14445
14446
27943
17550
17551
17552
27944
24679
25493
25496
27934
26308
26309
27942
27940
B
10
3
3
C
3
12
C
3
15
4
5
C
4
3
C
4
5
5
20
C
4
B
2
2
3
20
15
2
4
10
3
20
B
3
12
C
3
15
3
10
C
C
New
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Service Sector > Hospitality > Food Safety
ID
Title
Level Credit
15274
3
4
3
5
4
10
15
27955
15275
Work in a food business under a food safety
programme
Apply food safety practices in a food related
business
Supervise staff under a food safety programme
Monitor staff under a food safety programme in
a food related business
B
Service Sector > Hospitality > Food Services
ID
Title
Level Credit
9764
9765
9766
9767
2
2
2
3
Design menus and meals for flight catering
Assemble a flight meal
Assemble flight catering supplies
Provide flight catering services
Review
Category
C
2
2
2
2
Review
Category
D
D
D
D
Service Sector > Hospitality > Guest Services
ID
Title
Level Credit
14411
3
8
Review
Category
C
3
4
C
3
25
4
10
C
3
2
C
4
8
C
4
45
14412
27933
14413
14414
26951
27932
Provide arrival and departure services at reception
in a commercial hospitality environment
Book accommodation for guests in a commercial
hospitality environment
Provide reception services in a commercial
hospitality establishment
Provide a reservation service using a property
management system in a commercial hospitality
environment
Exchange foreign cash and travellers cheques for
guests in a commercial hospitality environment
Maintain a reservation service in a commercial
hospitality environment
Provide reception services in a hotel
Service Sector > Hospitality > Hospitality Management
ID
Title
Level Credit
26369
Manage a quick service restaurant
5
26609
Manage a food services operation
Manage a catering services operation
5
20
15
25
20
B
Service Sector > Service Sector Skills > Service Delivery
ID
Title
Level Credit
27929
3
Apply standard operating procedures and the
code of conduct to a work role in a service
delivery organisation
5
Review
Category
B
Review
Category
New
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ID
Title
Level Credit
27935
Apply staffing strategies to achieve service
delivery outcomes for operational roles in a
service delivery organisation
Manage operating procedures and compliance
requirements to meet service delivery
outcomes
Manage staff to meet service delivery outcomes
Monitor and maintain health, safety and
security practices for a service delivery
organisation
Monitor and maintain staff performance and
interactions with customers to meet service
delivery outcomes
Monitor and maintain the application of
standard operating policies and procedures in
a service delivery organisation
5
10
Review
Category
New
5
10
New
5
4
10
5
New
New
4
5
New
4
5
New
27936
27938
27960
27961
27962
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