Matakuliah
Tahun
Versi
: <<M0164>>/<<End User Information Syste>>
: <<2005>>
: <<1/1i>>
Pertemuan <<13>>
<<Assessing the Value of IT (01) >>
1
Learning Outcomes
Pada akhir pertemuan ini, diharapkan mahasiswa
akan mampu :
• Mahasiswa dapat menghubungkan ukuran
kinerja dan produktifitas SI dalam
perusahaan
2
Outline Materi
• Definisi kinerja dan produktifitas
• Kontribusi TI pada kinerja
• Menghubungkan TI dengan strategi
organisasi
• Pengukuran kinerja langsung/tak langsung
• teknik analisa benefi
• teknik kuantitatif biaya teknologi
3
Assessing the Value of
Information Technology
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Copyright Prentice Hall, 2002
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Learning Objectives
• Define the terms productivity and performance.
• Explain why information worker productivity is
difficult to measure.
• Discuss ways that information technology can
contribute to performance.
• Understand the importance of linking information
technology to corporate strategy.
• Point out how factors such as managerial leadership,
previous experience with information technology,
and user satisfaction can impact performance.
• Differentiate between direct and indirect
performance measures.
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Learning Objectives 2
• List and discuss specific approaches to
determining the benefits of information
technology.
• Use benefit analysis techniques to calculate the
benefits of information technologies.
• Use accepted quantitative techniques to
calculate the costs of technologies.
• Given a specific situation, develop a plan to
cost-justify EUIS computing expenditures.
• Summarize the key concepts of Information
Economics.
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Productivity and Performance
Output
Productivity =
Input
• Does information technology
contribute to organizational
performance?
• What are the organizational and
individual variables related to the
impact of IT on worker performance
that must be understood?
• Why measure performance?
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Benefit Analysis Techniques
Type of Application
Substitutive
Teleconferencing
Electronic Mail
Secretarial word processing
Complementary
Spreadsheets
Graphics packages
Query packages
Innovative
Direct customer order entry
Home banking
Other
Technique
Cost savings
Cost displacement
Hedonic Wage Model
Applications Transfer Team
Benefit acceleration
Value added
Innovation risk analysis
Quality of work life
Cost of doing business
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Cost Analysis Techniques
• Salvage value
• Depreciation
– Straight line method
– Sum-of-the-year’s-digits method
– Other methods
• Payback period
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Estimate net operating cost for period
Estimate expected benefits for period
Calculate cumulative costs and cumulative benefits
Compare cumulative costs to cumulative benefits
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Cost Analysis Techniques
• Salvage value
• Depreciation
• Payback period
• Total life average method
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Cost Analysis Techniques
• Return on investment (ROI)
ROI =
Projected Lifetime Benefits – Projected Lifetime Costs
Projected Lifetime Costs
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Cost Analysis Techniques
• Net present value (NPV)
1 = (1+i)n
PVn
•Purchasing versus leasing or renting
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Information Economics
Techniques to determine hidden
economic costs and benefits
–Strategic match
–Comparative advantage
–Technical uncertainty
–Strategic IT
–Enterprise CSFs
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Key Terms:
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Summary
Cost displacement
Depreciation
Effectiveness
Efficiency
Hard dollar
Information Economics
Leasing
Net present value
Payback period
Performance
Productivity
Copyright Prentice Hall, 2002
• Quality of worklife
(QWL)
• Renting
• Return on investment
(ROI)
• Salvage value
• Shadow functions
• Soft dollar
• Standard
• Total-life-average
method
• Value added Back Next
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Next:
Human Factors: Software,
Hardware, and Workplace Design
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<< PENUTUP>>
Selanjutnya Pert. 13
INFORMATION ECONOMICS
16