POSITION DESCRIPTION QUESTIONNAIRE
ADMINISTRATIVE FACULTY
ALL INFORMATION MUST BE PROVIDED. INCOMPLETE FORMS WILL BE RETURNED TO DEPARTMENT.
QUESTIONS? CALL UNR Faculty Human Resources at 784-6082.
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INSTRUCTIONS: PDQ and Org Chart must be sent to marshag@unr.edu for initial review BEFORE routing.
1. Complete form, sign, and submit to immediate supervisor;
2. Supervisor (chair/director/dean)– review, approve, sign, forward to vice president or vice provost;
3. Pres/Vice Pres/Vice Prov - approve, sign, forward to Placement Committee (c/o UNR HR, M/S 238);
4. Placement Committee recommends administrative salary range and title & forwards to Provost.
5. Approval letters are then sent from HR with final stamped PDQ to Vice President, Dean or Director and
supervisor for PAF/Terms preparation.
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Incumbents’ Name (if applicable): New
Position #:
Current Title:
Current Range:
Department: Library
College/Division: Information Technology
Action Proposed: (check all that apply)
( x ) New position : Proposed Range: 2
Proposed Title: Specialist, Knowledge Center Technology Services
( ) Title Change, Proposed Title:
( ) Proposed Reassignment from Range
to Range
( ) Revised PDQ only (no change in range or title)
I certify that the statements in this description are accurate and complete to the best of my knowledge.
Employee’s Signature
Date
I/we have reviewed the statements in this form and they accurately reflect the job assignments.
Immediate Supervisor’s Signature
Date
Director/Chair/Dean Janita Jobe
Librarian III / Asst to the Vice President, IT
Approved for Salary Placement Committee review.
Date
Pres / Vice Pres / Vice Prov Signature Steven Zink
Date
Vice President, Info Technology / Dean, Libraries
Action Approved by the President (Completed by Faculty HR):
Position #:
EEO Code:
CUPA Code:
Job Class Code:
Exempt: Yes or No
Census Code:
Range:
Effective Date:
Title Approved:
_____________________________________________________________________________
Employee’s Signature (Sign & send to HR for personnel file after final approval) Date
Revised: 8/1/2007
Position Description – Specialist, Knowledge Center Technology Services
Page 2
1. Summary Statement: State the major function(s) of the position and its role in the
university. Attach an organizational chart with positions, ranges, and names for the division
which reflects the position in it as well as those supervised in the department. (This section is
used for advertisement of the position.)
The Specialist, Knowledge Center Technology Services, ensures the highest quality of customer
service in @One service locations in the Mathewson-IGT Knowledge Center and collaborates with
other departmental staff to find solutions and apply appropriate technologies to satisfy customer
needs. The position is responsible for day-to-day management and operations of the @One Service
Desk, the @One Projects area, and the @One Computer use area, including supervising student
assistants, scheduling activities, and coordinating public service activities.
2. List the major responsibilities, including percentage of time devoted to each. Provide
enough detail to enable a person outside the department to understand the job (percentage
first with heading and then bulleted information).
40% - Public Service
 Serves as lead professional for @One public services including the central service desk,
projects area, computer use area, Dynamic Media Lab, DataWorks Lab, Multimedia Center,
teleconferencing, and smart classrooms. This includes numerous hours per week providing
direct one-on-one service, as well as developing a general knowledge base for @One services
to assure that the full range of services are available all hours the Knowledge Center is open
 Maintains high service standards; ensures consistently skilled, attentive, courteous and
proficient service during all @One service hours
25% - Supervision
 Hires, trains, and supervises student assistants working in the @One areas
 Coordinates training, as appropriate, with Help Desk and other IT personnel who staff @One
service areas
 Maintains the staffing schedule and monitors the @One activities/events calendar
25% - Service Administration and Development
 In collaboration with the @One core professionals, establishes policies and procedures for
central @One services
 Develops user aids, in appropriate formats, that facilitate the use of @One resources,
including web pages and forms, signs, written or audio tutorials, group training, etc.
 Collaborates with the @One Director and other Library and Information Technology leaders to
develop and promote a shared customer service vision and implementation strategies
10% - Other Duties as Assigned
 Serves on committees, participates in departmental and unit meetings, and fulfills other duties
as assigned
3. Describe the level of freedom to take action and make decisions with or without
supervision and how the results of the work performed impact the department, division and/or
the university as a whole.
On a daily basis, has full responsibility and authority to make supervisory and administrative decisions
that impact the performance and effectiveness of central @One area operations. Poor decisions and
performance negatively impact the ability of students and faculty to maximize the use of media and
Position Description – Specialist, Knowledge Center Technology Services
Page 3
technology and to successfully complete projects and class assignments that depend on these
operations. Decisions leading to excellent service contribute to teaching and learning and promote
student success and retention.
4. Describe the knowledge, skills (to include cognitive requirement and verbal and written
communication), and abilities (to include task complexity, problem solving, creativity &
innovation) essential to successful performance of this job (in bullet format).
Knowledge of:
 A variety of computer software applications available through @One facilities
 The operation of computer peripherals such as poster printers, laminators, and copiers
 The operation of audio-visual, videoconferencing, and smart classroom equipment
 Techniques and strategies for providing excellent public service
Skills:
 Excellent communication (both written and verbal) and interpersonal skills
 Organizational skills
 Excellent customer service skills demonstrating a commitment to public service
Ability to:
 Plan, organize, and set priorities
 Be flexible and adaptable in a rapidly changing work environment in support of clients with
diverse needs
 Supervise student employees and peers
 Quickly learn new software applications
 Provide effective instruction to individuals and groups
5. Describe the type of personal contacts encountered in performing the duties of the job.
Explain the nature and purpose of these contacts: i.e., to provide services, to resolve
problems, to negotiate.
Students, faculty, and staff on a daily/hourly basis providing end-user assistance at the Knowledge
Center @One Service Desk
Service desk employees, including student assistants, to train, schedule and supervise, and other
staff to train, schedule, share information, and collaborate with on service initiatives.
@One core staff to resolve problems in the department, establish unit plans, and improve and
implement services
Vendors and contract services for equipment purchase and maintenance issues
6. Indicate the minimum qualifications which are necessary in filling this position should it
become vacant. Please keep in mind the duties/responsibilities of the position rather than the
qualifications of the incumbent.
a.
Minimum educational level, including appropriate field, if any.
Bachelor’s degree from a regionally accredited institution
Position Description – Specialist, Knowledge Center Technology Services
Page 4
b.
Minimum type and amount of work experience, in addition to the above required
education necessary for a person entering this position.
Bachelor’s Degree and two years of customer service experience
c.
Indicate any license or certificate required for this position.
None