Item 9.D-Nov. 19, 2010
ADMINISTRATIVE FACULTY POSITION DESCRIPTION QUESTIONNAIRE
To expedite and facilitate the PDQ review process, please send the PDQ and Org Chart electronically to
marshag@unr.edu for discussion and for initial review before routing PDQ for approval signatures.
Questions - call UNR-HR at 682-6114
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INSTRUCTIONS: See http://www.unr.edu/vpaf/hr/compensation/placement.html for complete instructions.
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Incumbent(s) Name (if applicable): Jonathon Studebaker; Vacant
Position #(s):17190; new
Current Title: Specialist, Desktop Application
Current Range: 2
(JCC:77441;3J;CM5551;CC104;E)
Department: Computing and Telecommunications
College/Division: Information Technology
Account #: 1201-103-0004
Action Proposed: (check all that apply)
( ) New position: Proposed Range:
Proposed Title:
( ) Title Change, Proposed Title:
( ) Proposed Reassignment from Range
to Range
( X) Revised PDQ only (no change in range or title)
( ) Line of Progression (show titles below)
Range:
JCC (HR assigned):
I certify that the statements in this description are accurate and complete to the best of my knowledge.
____________________________________________________________
Employee’s Signature
__________________
Date
I/we have reviewed the statements in this form and they accurately reflect the job assignments.
____________________________________________________________
Immediate Supervisor’s Signature
Tracy Williams
Manager, Applications Support
____________________________________________________________
Director/Chair/Dean
James McKinney
Director, Computing and Telecommunications
__________________
Date
__________________
Date
Approved for Salary Placement Committee review.
____________________________________________________________
__________________
Pres / Vice Pres / Vice Prov Signature Steven Zink
Date
Vice President, Information Technology/Dean, Libraries
Action Approved by the President (Completed by Faculty HR):
Position #: 17190; NEW
EEO Code: 3J
CUPA Code: CM5551
Exempt: Yes or No Census Code: 194
Job Class Code: 77441
Range: 2
Effective Date:
T12;295
Approved Title:
SPECIALIST, DESKTOP APPLICATIONS
____________________________________________________________
__________________
Employee Signature
Date
(Employee sign and send to HR for personnel file after PDQ approval for personnel file)
Rev: 12/1/2008
Position Description - Specialist, Desktop Applications
Page 2
1. Summary Statement: State the major function(s) of the position and its role in the
university. Attach an organizational chart with positions, ranges, and names for the division
which reflects the position in it as well as those supervised in the department. (This section is
used for advertisement of the position.)
The Specialist, Desktop Application is responsible for application support and web site maintenance
for the University of Nevada, Reno (UNR) Development and Alumni Relations (DAR) Division. This
individual acts as a liaison between DAR and Desktop Services support in Information Technology
(IT) to facilitate computer software/hardware troubleshooting, network connectivity issues, and
peripheral configuration and connectivity issues.
2. List the major responsibilities, including percentage of time devoted to each. Provide
enough detail to enable a person outside the department to understand the job (percentage
first with heading and then bulleted information).
60% - Application Support
 Provide application support for the personal computers and peripheral equipment
 Support software applications on a daily basis including answering questions and
troubleshooting problems
 Provide technical assistance to staff with application software
 Act as a liaison between DAR and Desktop Services to resolve PC hardware, software
install/upgrade issues, network connectivity, and peripheral configuration issues
 Perform and maintain yearly hardware (computers, peripherals, etc) & departmental software
inventory
30%- Website Maintenance
 Maintain departmental websites using web development tools including update content,
update navigation structure, test and troubleshoot problems
10% - Training
 Train Development & Alumni Relations employees in the use of fundraising software (Raiser’s
Edge), general ledger (Financial Edge), MS Office Suite, Crystal Reports, and Adobe Acrobat
and Contribute in both group and one on one training environments
3. Describe the level of freedom to take action and make decisions with or without
supervision and how the results of the work performed impact the department, division and/or
the university as a whole.
Level of Freedom
Independent judgment is used to troubleshoot and pursue the resolution of issues. The incumbent is
provided direction on goals and may make recommendations on hardware and software purchases.
Impact
Decisions and judgments made by this position impact the ability of DAR staff to effectively perform
their job duties by providing a high level of application and computer support. Professional demeanor
in interactions with various departments on campus and University Foundation Trustees impacts the
division’s fund raising and public relations success.
Position Description - Specialist, Desktop Applications
Page 3
4. Describe the knowledge, skills (to include cognitive requirement and verbal and written
communication), and abilities (to include task complexity, problem solving, creativity and
innovation) essential to successful performance of this job (in bullet format).
Knowledge of:
 Report writing software (Crystal Reports or other)
 Web design and maintenance tools and software
 Computer systems, networking systems and related software and equipment
Skills:
 Proficient in Microsoft Office Suite and Windows OS
 Familiarity with VBA used in conjunction with Microsoft Office Suite
 Organizational skills, including the ability to set priorities and manage a variety of projects
simultaneously
 Software packages including but not limited to fundraising (Raiser’s Edge), accounting
(Financial Edge), document imaging (Nolij)
 Proficiency in use of a personal computer and current software applications including but not
limited to Microsoft Office Suite (Word, Access, Excel, PowerPoint, and email)
Ability to:
 Communicate verbally and in writing in clear and concise language with individuals at all levels
 Assess users needs and develop and implement solutions
5. Describe the type of personal contacts encountered in performing the duties of the job.
Explain the nature and purpose of these contacts: i.e., to provide services, to resolve
problems, to negotiate.
Internal
DAR personnel, deans of
colleges, development officers,
Foundation trustees, alumni
board members and support
staff
Reason for Contact
To provide application support, installing software, training users,
and working with desktop support to resolve computer hardware
and network connectivity issues
Desktop Support
To resolve issues
External
Reason for Contact
6. Indicate the minimum qualifications which are necessary in filling this position should it
become vacant. Please keep in mind the duties/responsibilities of the position rather than the
qualifications of the incumbent.
a.
Minimum educational level, including appropriate field, if any.
Bachelor’s Degree from a regionally accredited institution
Position Description - Specialist, Desktop Applications
Page 4
b.
Minimum type and amount of work experience, in addition to the above required
education necessary for a person entering this position.
Bachelor’s Degree and two years or a Master’s Degree and one year of relevant
experience in a computer related position in the following areas: Microsoft Office Suite,
Microsoft Windows, report generation software and web maintenance tools
Preferred Licenses or Certifications: None
c.
Indicate any license or certificate required for this position.
None