Item 8.F-February 14, 2014
ADMINISTRATIVE FACULTY POSITION DESCRIPTION QUESTIONNAIRE
To expedite and facilitate the PDQ review process, please send the PDQ and Org Chart electronically to
marshag@unr.edu for discussion and for initial review before routing PDQ for approval signatures.
Questions - call UNR Faculty HR at 682-6114
INSTRUCTIONS: See http://www.unr.edu/hr/compensation-and-evaluation for complete instructions.
Incumbent(s) Name (if applicable):
Position #(s):
Current Title:
Current Range:
(JCC: )
Department: Teaching and Learning Technologies
College/Division: University Libraries
Account #(s): 1101 108 0201
Action Proposed: (check all that apply)
(X) New position: Proposed Range: 2
Proposed Title: Coordinator, Resource Management and Logistics
( ) Title Change, Proposed Title:
( ) Proposed Reassignment from Range
to Range
( ) Revised PDQ only (no change in range or title)
JCC (Current
( ) Line of Progression (show titles below)
or new HR
Range:
assigned):
I certify that the statements in this description are accurate and complete to the best of my knowledge.
____________________________________________________________
Employee’s Signature
__________________
Date
I/we have reviewed the statements in this form and they accurately reflect the job assignments.
____________________________________________________________
Immediate Supervisor’s Signature
Edward Huffman, Director,
Teaching & Learning Technologies
____________________________________________________________
Director/Chair/Dean
Kathlin L. Ray, Dean of Libraries & Teaching and
Learning Technologies
__________________
Date
__________________
Date
Approved for Salary Placement Committee review.
____________________________________________________________
__________________
Pres / Vice Pres / Vice Prov Signature Stacy Burton, Vice Provost, Faculty Affairs Date
Action Approved by the Provost/President (Completed by Faculty HR):
67507 Range:
2
Pos #(s):
JCC:
EEO: 3D
Eff: 2/1/2014
Approved Title: : Coordinator, Resource Management and Logistics
Employee signs on “final” stamped approved PDQ and sends to HR for personnel file.
Employee Signature:_______________________________________________ __________________
Date
Printed Name: ____________________________________________________
Rev: 10/1/2012
Position Description – Coordinator, Resource Management and Logistics
Page 2
1. Summary Statement: State the major function(s) of the position and its role in the
university. Attach an organizational chart with positions, ranges, and names for the division
which reflects the position in it as well as those supervised in the department. (This section is
used for advertisement of the position.)
The Coordinator, Resource Management and Logistics, is primarily responsible for managing
workflows and inventory for the planning, acquisition, installation, maintenance, troubleshooting, and
decommissioning of instructional technology in classrooms, presentation spaces, and other learning
environments at the University of nevada, Reno campus. Responsibilities encompass resource
logistics (procurement, receiving, and warehouseing management), customer service and personnel
coordination, strategic planning and preventative maintenance programming,and technology
scheduling to include work order response process development and management. The position
reports to the Director, Teaching & Learming Technologies (TLT) in University Libraries.
2. List the major responsibilities, including percentage of time devoted to each. Provide
enough detail to enable a person outside the department to understand the job (percentage
first with heading and then bulleted information).
30% - Procurement, Receiving, and Warehousing Management
 Develop and implement policies and procedures for procurement, receiving, delivery and
storage of parts, supplies and equipment; ensure efficient flow of inventory to appropriate staff
 Oversee purchase of all parts, equipment and supplies utilized by TLT
 Manage acquisition, transport, inventory control, and distribution of resources in accordance
with University and State requirements
 Ensure accountability for compliance of purchasing rules and policies
 Develop and integrate electronic inventory system for procurement, warehousing, deployment
and tracking of equipment, parts and supplies
 Monitor equipment and material through the process from conception, planning and design,
procurement, construction management, and installation
 Maintain, decommision. and upgrade technology in existing spaces and in new construction
25% - Strategic Planning and Preventative Maintenance Programming
 Establish the strategy for a proactive maintenance organization and develop systems to
support that strategy
 Plan and implement goals for improving workflow execution
 Assist with daily operational activities in the department and with the development of projects
and schedules
 Oversee the development and implementation of preventative maintenance schedules; identify
key equipment, parts and components; ensure optimal life cycle and productivity in relation to
cost-savings
 Develop standardized task library for preventative maintenance
 Schedule planned preventative maintenance work
20% - Customer Service and Personnel Coordination
 Provide support of technology in 200+ instructional spaces on campus, touching nearly every
faculty member and student
 Provide direct quality customer service to faculty, students and staff
 Coordinate student and staff support for service calls, troubleshooting and maintenance of
classroom technologies
 Supervise students who provide direct customer service
 Assure proper student tracking of support calls and related dispatch of technical personnel
Position Description – Coordinator, Resource Management and Logistics


Page 3
Coordinate timely completion of repair activities
Provide administrative support for the department’s use of student personnel, including:
recruitment, hiring, scheduling, time-keeping, evaluation, promotion
15% - Work Order Response Process Development and Management
 Develop and manage work order system for the prioritization, planning and scheduling of work
requests
 Provide traininging and management of student personnel
 Coordinate dispatch of technical personnel for service calls
 Develop systems to track, summarize and report data on work orders, labor costs, projects
 Troubleshoot and resolve system problems
10%- Technology Scheduling and Administration
 Provide server-side application administration for instructional and communication
technologies (i.e. ECHO360; videoconferencing) including: user and course setup, session
scheduling, quality control, content management
3. Describe the level of freedom to take action and make decisions with or without
supervision and how the results of the work performed impact the department, division and/or
the university as a whole.
Level of Freedom:
In overseeing the frontline customer service efforts of the department, the Coordinator has a high
level of freedom to take action and make decisions. Often the support of faculty and students using
technology during a class requires quick assessment and decisive action. In longer term support
efforts, consultation with more technically oriented colleagues and the Instructional Technology
Manager is expected.
The Coordinator has freedom to make decisions regarding day-to-day administrative responsibilities
within established standards and departmental guidelines. All decisions related to policy making,
development and implementation of new systems, planning and project development and related
activities are made in collaboration with colleagues and managers. The successful operation of the
department and wise use of resources depend upon the individual’s analytical skills, the quality of
performance and, at times, their ability to make independent decisions and show good judgment.
Impact:
Instructional Technology support in classrooms is critical to the success of the instructional
component of the University's land-grant mission. In both the quick support call and long-term support
activities, performance has a direct impact on the quality of teaching and learning.
Teaching and Learning Technologies invests several hundred thousand dollars per year in classroom
technology. Proper planning, equipment specifications and pricing, maintenance and service of
equipment, and inventory control are essential to proper asset management and fiscal responsibility.
The position serves as a nexus point that keeps workflows steady and free of bottlenecks. Logistics,
work order management and student training and technology scheduling/administration all impact the
availability and performance of classroom technology, and thus the quality of the teaching and
learning experience.
Position Description – Coordinator, Resource Management and Logistics
Page 4
4. Describe the knowledge, skills (to include cognitive requirement and verbal and written
communication), and abilities (to include task complexity, problem solving, creativity and
innovation) essential to successful performance of this job (in bullet format).
Knowledge of:
 Inventory control, including assessment of existing processes and implementation of
improved, more efficient processes
 Logistics oversight throughout product lifecycle, including but not limited to: acquisition,
shipping, receiving, storage, deployment, and surplus
 Inventory applications
 Server-based applications (i.e. ECHO 360)
 Human resource activities and procedures
 Customer service best practices and the application of those practices
Skills:
 Moderate to advanced computer skills relating to data entry and application use (i.e. Word,
Excel, Access).
 Written and verbal communication and interpersonal skills
 Resource coordination skills
 Planning
 Attention to detail
Ability to:
 Analyze and problem-solve in time-sensitive and pressured situations for support efforts in
hundreds of classrooms across the breadth of the campus community and more methodically,
in midterm and long-term project work, i.e., projects that have compressed deadlines, limited
workspace availability, resource limitations, contractor/sub-contractor coordination needs
 Multi-task in a highly dynamic environment
 Retrieve, enter, and manipulate data with attention to detail
 Work both independently and collaboratively as part of a team
 Develop, implement and administer an inventory process for a large base of installed
technology equipment & systems and stored equipment
 Creatively pair resources with needs in technology scheduling, inventory usage and project
completion
5. Describe the type of personal contacts encountered in performing the duties of the job.
Explain the nature and purpose of these contacts: i.e., to provide services, to resolve
problems, to negotiate.
Internal
TLT Student workers
TLT Technical staff
TLT, Library and IT managers
and administration
University students, faculty, staff
and administrators and outside
users of campus services
Reason for Contact
To hire, schedule, and manage
To coordinate customer service and maintenance, ordering,
distribution and inventory of equipment and supplies for TLT
operations
To plan and develop projects, provide information for budget
planning, coordinate classroom installations and upgrades with
scheduling, budget and inventory requirements
To provide direct and coordinated user services; schedule,
coordinate and support use of classroom and presentation
technology, videoconferencing and other services
Position Description – Coordinator, Resource Management and Logistics
External
Vendors
Page 5
Reason for Contact
To gather product information and pricing, create equipment
specifications and quotes, establish maintenance schedules, etc.
6. Indicate the minimum qualifications which are necessary in filling this position should it
become vacant. Please keep in mind the duties/responsibilities of the position rather than the
qualifications of the incumbent.
a.
Minimum educational level, including appropriate field, if any.
Bachelor’s Degree from a regionally accredited institution
b.
Minimum type and amount of work experience, in addition to the above required
education necessary for a person entering this position.
Bachelor’s Degree and two years of experience in providing support in a technology
related field
Preferred Licenses or Certifications: None
c.
Indicate any license or certificate required for this position.
None