Tugas – essay : System Operations & Support
1. An operational system (not an operating system) is often called a
___________________________ system.
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2. The three data stores that are common to systems development, operation and support
are: _______________, _______________, and _____________.
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3. The _________________________ is a data store(s) of accumulated system knowledge system models, detailed specifications, and any other documentation that has been
accumulated during the systems development.
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4. __________________________ can be caused by poorly validated or communicated
requirements, misinterpreted requirements, incorrectly implemented requirements or
designs, and simple misuse of programs.
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5. 1) Make predictable changes to existing programs to correct errors made in systems design
or implementation; 2) Preserve aspects of programs that were correct and avoid fixes that
might affect programs; 3) Avoid system performance degradation; 4) Complete the task in
a timely manner without compromising quality or reliability. These are the fundamental
objectives of __________________________.
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6. During the _________________ activity, an analyst might 1) routinely observe the use of
the system; 2) conduct user satisfaction surveys or meetings; 3) change procedures for
clarification; 4) provide additional training; and 5) log enhancement ideas and requests.
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7. Name the three tasks involved in system enhancement.
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8. Examples of software metrics that are applicable to maintenance are ____________ and
_____________.
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9. Version control is a necessity in system _______________________________.
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10. Name the three distinct types of program restructuring or software reengineering.
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