UNIVERSITY OF EXETER
SPRC/09/XX
STRATEGY, PERFORMANCE AND RESOURCES COMMITTEE,
DUAL ASSURANCE REPORT: Information Services. Dual Assurance Meeting January 2010
Item Description
IT metrics
IT Risk
management
Considerations/Evidence/Consultation
• Reviewed incident response metrics or
Help Desk and Desktop Support
• Reviewed customer satisfaction survey
results
• Reviewed and discussed mitigation of
significant Information Technology risks
from the risk register.
• Noted progress on project, complexities
of current enabling works and current
value engineering exercise.
Network Upgrade • Noted progress with network
Project
implementation.
• Discussed challenges presented by
remaining building work that needs to
happen before the network can be
delivered into further buildings.
Forum Project
Decision/Recommendation Implementer
(with reasons)
Metrics noted as providing
a good insight into IT
incident response.
Risk register noted.
Further Information