DUAL ASSURANCE REPORT: Information Services. Dual Assurance Meeting February 2011
Item Description
Network Upgrade
Project
Considerations/Evidence/Consultation
Decision/Recommendation (with reasons)
Discussed wifi/wired balance in future NUP installations.
Reconfirmed a ‘blended’ approach of wireless
and wired provision is required for University
buildings.
Planning for wireless provision into Queens/Amory going
well. Final ISG approval for funding awaited.
MIS/SW to confirm status of NUP project and
wired/wireless to Chair of Council.
Considered importance of adding resilience to legacy
network.
Considered proposals for enhancing
resilience to legacy network in Queens /
Amory. But short term, temporary nature of
this investment was not considered
worthwhile.
Concerns noted in recent D&B credit assessment of
Xchanging.
Recognised that the implementation of the new network
across the University remains fundamental to the
University’s operation. Future infrastructure capital will
have to continue to be focused on the NUP project.
MW to gather further information on causes of
D&B credit rating weakening.
Implementer
MIS / SW
MW
Resnet service discussed and proposals for running this
as a managed service considered. Suggestion to test the
market for appetite for running this as a managed service.
Consider expression of interest test market
place for appetite to run Resnet as a managed
service.
Forum Project
Progress on project discussed and noted.
Leasing of It equipment for Forum and rest of the
University discussed.
Leasing cost profiles being considered as a
means of releasing immediate capital.
DW
Further
Information
Partnership
working
Recent discussions with potential shared service partners
discussed (South West1, Devon & Cornwall
Constabulary, Exeter College).
Challenges of making shared services a reality were
discussed. Agreed to keen the dialogue open.
Information
Security
Keep dialogue open with potential shared
service partners.
MW / DW
DW to consider rough costing for the
University of a network outage. DW to ask for
Matt Davey to run with this.
DW
DW to pass to SW detail of information
security aspirational bids.
DW
DW to gather stats on time spent by staff in
supporting business systems.
DW
Recent VCEG paper proposing hardening information
security stance discussed.
An aspirational bid is underway to fund the most pressing
information security proposals.
Noted the University’s dependence upon continuity of IT
services.
Out of Hours
helpdesk
Call volumes and fix rates from the NorMAN OOH help
desk service were considered. Concluded this service
offers good value for money.
Resilience of
teams supporting
business systems.
The resilience of the teams supporting the business
systems was discussed. Noted that there are some key
systems with little depth in second and third line cover.