ix
TABLE OF CONTENT
ACKNOWLEDGEMENT
vi ABSTRACT
vii ABSTRAK
viii TABLE OF CONTENTS
ix LIST OF TABLES
xii LIST OF FIGURES
xiii LIST OF SYMBOLS
xiv GLOSSARY OF TERMS
xv LIST OF APPENDICES
xvi 1 2 INTRODUCTION
17 1.1 Background of Problem
21 1.2 Problem Statement
22 1.3 Research Questions
26 1.4 Research Objectives
27 1.5 Research Hypothesis
27 1.6 Theoretical Framework
28 1.7 Scope of Research
28 1.8 Research Assumptions
29 1.9 Assumption of Research
29 1.10 Significance of Research
29 1.11 Research Design
30 1.12 Thesis Outlines
30 1.13 Chapter Summary
31 LITERATURE REVIEW
32 2.1 Radio Frequency Identification
32 2.2 Congestion
34 2.3
36
Operational Efficiency
x
3 4 2.4 Operational Management & Operational Efficiency
37
2.5 Chapter Summary
38
RESEARCH METHODOLOGY
39 3.1 Introduction
39 3.2 Study Variables
39 3.3 Data Sources
40 3.3.1 Sampling Design
40 3.3.2 Target Population
41 3.4 Reliability and Validity
41 3.4.1 Reliability
41 3.4.2 Data Reliability (Acquisition)
41
3.4.3 Data Reliability (Analysis)
42
3.4.4
Validity
43
3.4.5
Data Validity (Data Errors)
43
3.4.6
Data Validity (Correlation with Purpose)
44
3.5 Analytical Techniques
45 3.6 Chapter Summary
46 DATA COLLECTION AND ANALYSIS
47 4.1 Manpower Reduction Analysis
48 4.2 Relation of Man Power Reduction & Operational Management
52
4.3
Analysis of Time Reduction
4.4
Relation of Reduced Operational Time With Operational Management 55
4.5 Process Steps Reduction Analysis
53
56
4.6 Relation of Reduced Procedural Steps With Operational Management 58
4.7 Chapter Summary
59
xi
5 6 RESULTS AND FINDINGS
60 5.1 Hypothesis
60 CONCLUSIONS AND SUGGESTIONS
64 6.1 RFID Implementation.
64
6.1.1 Security
65
6.1.2 Tracking & Transportation
65
6.1.3Limitation
66
6.2 Research Enhancements,Suggestions & Limitations
6.3
66
6.2.1 Limitations
66
6.2.2 Suggestions
67
6.2.3 Enhancement of This Research
67
Chapter Summary
67
REFERENCES
68 APPENDIX
69
xii
LIST OF TABLES
TABLE NO.
TITLE
PAGE
Table 3-1 Mapping of Hypothesis to Study Variables
40
Table 3-2 Data and Hypothesis Correlation Table
44 Table 4-1 Manpower Reduction Analysis
49 Table 4-3 Analysis of Time Reduction
53 Table 4-5 Process Step Reduction Analysis
57 xiii
`
FIGURE NO.
LIST OF FIGURES
TITLE
PAGE
Figure 1-1 Pre-Advise Screen
23 Figure 1-2 Conrtainer Truck Queue at Terminal Gate In
24 Figure 1-3 Terminal Gate In
24 Figure 1-4 Yard Crane Operation Off-Loading Container From Truck
25 Figure 4-1 Before Implementing RFID
50 Figure 4-2 After Implementing RFID
51 xiv
LIST OF SYMBOLS
f
-
Min tasks per day
g
-
22 working days
x
-
Min process time before RFID
y
-
Min process time after RFID
xv
GLOSSARY OF TERMS
RFID
-
Radio Frequency Identification
ISO
-
International Organization for Standardization
MIC
-
Ministry of Internal Affairs and Communication
MCMC
-
Malaysia Communication s and Multimedia Communications
xvi
LIST OF APPENDICES
APPENDIX
TITLE
PAGE
A
The Staff Placement Re instalment Before RFID
69
B
The Staff Placement Re instalment After RFID
70