Module title
Operations Management
Module code
INT3603
Academic year(s)
2015/6
Credits
15
Basic module details
Module staff
Dorothy Elaine Ruscoe - Convenor
Martin Gerald Hinton - Convenor
Duration (weeks) - term 1
Duration (weeks) - term 2
10
Duration (weeks) - term 3
Number students taking module (anticipated)
105
Description - summary of the module content
Module description
This module will help you to develop the knowledge of the role and contribution of operations management and the production
function in both public and private organisations. It will enable you to understand the processes and systems in
services and manufacturing, including operations strategy: design: planning and controlling operational processes including
quality and total quality management: the use of data and statistics: improvement including, ethics, operations corporate social
responsibility and sustainability.
Module aims - intentions of the module
Module aims
The module aim is to help students to develop the knowledge of the role and contribution of operations management and the
production function in both public and private organisations. To broaden students’ knowledge and understanding of processes
and operations systems in both services and manufacturing, including total quality management, process and project planning,
control and productivity.
Intended learning outcomes (ILOs)
ILO: Module-specific skills
1. gain insight into the role of operations management in both services and manufacturing organisations
2. debate how to achieve a balance between differing strategic and ethical demands to achieve well designed long term
sustainable operations in the current global environment
3. select the appropriate skills of planning and control resources for the different types of operational environments and culture
4. discuss and apply the use of analysis and measurement within the operations functions
5. evaluate the management issues concerning quality and improvement methodologies including Total Quality Management
and its implications
6. consider the implications for operation management of the wide organisational responsibility to the social, environmental and
economic dimensions of the context in which it works.
ILO: Discipline-specific skills
7. able to apply theory to practical situations
8. use appropriate approaches in the analysis of operations case studies
ILO: Personal and key skills
9. increase the use of your analytical, creative and problem solving skills
10. communicate confidently in writing and speaking
11. better plan and implement your independent study.
Syllabus plan
Syllabus plan
Introduction to the focus of operations management and the strategic part it plays in organisations, public and private;
The Role of the Operations Manager
Operations Strategy and Ethics
Complexity and Systems
Design of Processes and Services;
Capacity Planning and Control.
Inventory and Supply Chain management.
Managing Service Provision public and private
Quality Management and Continuous Improvement.
The principles of Project Management
The Use of Statistics in Operations Management
Corporate Social Responsibility and the impact of possible future Global Issues
Learning and teaching
Learning activities and teaching methods (given in hours of study time)
Scheduled Learning and Teaching
Activities
Guided independent study
Placement / study abroad
30
120
0
Details of learning activities and teaching methods
Category
Hours of study time
Description
Lecture
9
Discussion of essential issues.
Seminar Groups
18
Practical application using case studies
and exercises.
Group presentations on real business
(joint with Marketing)
8
Working with colleagues, preparation
and responses to a series of questions
on real businesses.
Personal reading and research
72
Reading and understanding the key
sections of the core text book supported
by key word searches to add to your
learning.
On line working
20
Using links on ELE and practice
applying learning on a textbook linked
facility.
Observation and experience
20
Learning from observing and reflecting
on experiences of real business
operations.
Tutorial support
3
Assessment
Formative assessment
Form of assessment
Size of the assessment (eg
length / duration)
ILOs assessed
Feedback method
In class presentations on
case studies, projects and
real life student experiences
of operations
Throughout module during 2
hour group sessions
All ILOs
Verbal feedback from peers
and tutors
Sample exam question (in
class individual test)
60 minutes
ILO 6,7 and 9
Individual, written by tutors
Summative assessment (% of credit)
Coursework
Written exams
Practical exams
0
75
25
Details of summative assessment
Form of assessment
% of credit
Size of the
assessment (eg
length / duration)
ILOs assessed
Feedback method
Group presentation
jointly with Marketing
25
30 minutes
1,2,4,6,7,8,9,10
Written
Exam (open book)
75
2 hours
1,2,4,5,6,7,8,9,10,11
Written
0
0
0
0
0
Re-assessment
Details of re-assessment (where required by referral or deferral)
Original form of assessment Form of re-assessment
ILOs re-assessed
Timescale for reassessment
Exam (open book)
1,2,4,5,6,7,8,9,10,11
Within four weeks of the
exam board
Exam (open book)
Re-assessment notes
Resources
Indicative learning resources - Basic reading
Core text:
Slack, N., Brandon-Jones A. & Johnston, R., (2013). Operations Management (7th Ed.). Harlow: FT Prentice Hall
Other useful resources:
Brandon Jones, A. (2008). Quantitative Analysis in Operations Management. Harlow: FT / Prentice Hall
Brown S., Bessant J., & Lamming, R. (2012). Strategic Operations Management (3rd Ed.). Oxford: Butterworth Heinemann.
Gresley, A. (2013). Operations Management 3rd ed. Chichester:John Wiley
Johnston, R., Clark G., & Shulver, M. (2012). Service Operations Management (4th Ed.). Harlow: Financial Times/ Prentice
Module has an active ELE page?
Yes
Indicative learning resources - Web based and electronic resources
Indicative learning resources - Other resources
My Om Lab
http://vle.exeter.ac.uk/course/view.php?id=3027
Other details
Module ECTS
Module pre-requisites
None
7.5
Module co-requisites
None
NQF level (module)
6
Available as distance learning?
No
Origin date
2001
Last revision date
25/08/2015
Key words search
Operations management, control