Matakuliah
Tahun
: G0374/Business Writing
: September 2006
Oral Communication
Oral communication in business
Oral communication in practice
Speaking skills
Listening skills
Non-verbal communication
Pertemuan 2
1
Oral communication in business
• As a good listener
• As an effective speaker
2
Oral communication in practice
• A private discussion
• A conversation over lunch
•
a gossip in the lift
• A telephone conversation
• A chance meeting in the corridor
• An informal gathering of staff
• Dealing with clients
• Formal meetings
• Interviews
• Giving a presentation
3
Speaking skills
• The aim of the message
• Selecting facts and figures
• Key points
• Organization
• The style
• Adjustment
• Stop
4
Listening skills
• Prepare to listen
• Avoid pre-judgment
• Be open-minded
• Establish eye contact
• Watch for signals
• Extract main points
• Give feedback
• Make notes
5
Non-verbal communication
• Posture
• Facial expressions
• Gestures
• Eye contact
6
Kinds of Interviews
1. Selection interview
2. Promotion interviews
3. Appraisal interviews
4. Counseling interviews
5. Disciplinary interviews
6. Grievance interviews
7
The Interviewer
• Before the interview:
* Aim
* Information
* Setting
* Structure
• During the interview:
* Questioning
* Interest
* Summary
8
The Interviewee
• Before the interview:
* Finding out about the company
* Person, address and time
* Be punctual
* Appearance
• During the interview:
* Listen carefully
* Take care to use correct expression
* Be honest
* Ask questions
9
Questions at interviews
1.
Questions about the job and the organization.
a. Why do you want this job?
b. Can you work independently?
c. What qualities do you look for in your employer?
d. Would you work overtime if necessary?
e. When could you start work?
2. Questions about ambitions
a. Why did you take up this specific career?
b. What do you hope to be doing in 5 years time?
c. Would you consider yourself suitable to enter management?
d. What do you look for in your job?
10
Questions at interviews
Questions on interests and hobbies
a. What do you do in your free time?
b. How long have you been interested in this sport/hobby?
c. Are you attending any part-time classes at present?
d. Are there any courses you wish to attend?
4. Situation questions
a. You have arranged to meet someone after work and your employer asks
you to stay late. What would you do?
b. Your employer has left for an overseas business trip and you realize he
has left some important documents behind. What would you do?
c. There is some unfortunate gossip that your employee is defrauding the
company. What would you do?
11
The Telephone
• Before calling
• During the call
• After the call
• Answering machines
• Taking messages
12
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