Matakuliah
Tahun
Versi
: <<M0164>>/<<End User Information Syste>>
: <<2005>>
: <<1/1i>>
Pertemuan <<08>>
<<Knowledge Management (02) >>
1
Learning Outcomes
Pada akhir pertemuan ini, diharapkan mahasiswa
akan mampu :
• Mahasiswa dapat menunjukkan formulasi
strategi dan tahapan dalam implementasi
KM
2
Outline Materi
•
•
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•
Formulasi strategi KM
Dampak intranet dan groupware pada KM
Isu yang perlu untuk mendesain
arsitektur KM
Tahapan proyek dan hambatan
3
Manajemen Pengetahuan
(lanjutan pert 7)
Back
5-4
Copyright Prentice Hall, 2002
Next
End
4
Second-Generation Knowledge
Management
Knowledge
production
Organizational
knowledge
Knowledge
validation
•Individual and
group interaction
•Knowledge claim
peer review
•Knowledge sharing
and transfer
•Data/info
acquisition
•Validation criteria
•Teaching and
training
•Formulating new
knowledge claims
•Initial codification
•Weighting of value
in practice if new
knowledge is
applied
•Formal
codification
5-5
Knowledge
integration
Organizational
knowledge
Copyright Prentice Hall, 2002
Experiential Feedback Loop
•Operationalizing
new knowledge
•Production of
knowledge artifacts
(IT, etc.)
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End
5
Technology Infrastructure for
Knowledge Management
•IT as an enabler for knowledge
management
•Information technologies that
support knowledge transfer
•Determine what you want to be able to do.
•Design an architecture that will allow you
to do this.
•Select the technologies that will
accomplish your objectives best.
Back
5-6
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End
6
Technology Infrastructure for
Knowledge Management
•IT as an enabler for knowledge
management
•Information technologies that
support knowledge transfer
•Intranet-based solutions
Back
5-7
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End
7
Technology Infrastructure for
Knowledge Management
•IT as an enabler for knowledge
management
•Information technologies that
support knowledge transfer
•Intranet-based solutions
•Groupware, especially Lotus Notes
Back
5-8
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8
Technology Infrastructure for
Knowledge Management
•IT as an enabler for knowledge
management
•Information technologies that
support knowledge transfer
•Intranet-based solutions
•Groupware, especially Lotus Notes
•Knowledge portals
Back
5-9
Copyright Prentice Hall, 2002
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End
9
Technology Infrastructure for
Knowledge Management
•IT as an enabler for knowledge
management
•Information technologies that
support knowledge transfer
•Intranet-based solutions
•Groupware, especially Lotus Notes
•Knowledge portals
•Knowledge transfer and exchange
Back
5-10
Copyright Prentice Hall, 2002
Next
End
10
Technology Infrastructure for
Knowledge Management
•Search and retrieval
•Databases
•Performance support
•Data analysis systems
•Artificial intelligence (AI)
•Intelligent-agents
•Visualization
•Knowledge management software
Back
5-11
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11
Knowledge Management
Measuring the value of knowledge
and knowledge management
Barriers to internal transfer of
knowledge
•Ignorance
•No absorptive capacity
•Lack of preexisting relationships
•Lack of motivation
Back
5-12
Copyright Prentice Hall, 2002
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12
Planning for Knowledge Management
•Responsibilities
•Ambition to succeed
•Expressiveness
•Responsiveness
•Leadership
•Articulateness
•Appreciation of others’ efforts
•Social skills
•Dependability
•A strong work ethic
•A vision for future growth
•Project strategy, scope, and budget
5-13
Copyright Prentice Hall, 2002
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End
13
Model for Transferring Knowledge
Management & Best Practices
1. The value proposition
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•
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Customer intimacy
Product to market excellence
Operational excellence
2. The four enablers
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•
•
•
Culture
Technology
Infrastructure
Measurement
3. The four-phase process
•
•
•
•
5-14
Plan
Design
Implementation
Scale-up
Copyright Prentice Hall, 2002
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14
Defining an Enterprise Knowledge
Management Architecture
• Knowledge infrastructure
• Functionality requirements
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•
•
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Getting where you need to be
Funding what you need
Storing what you’ve found
Tracking where you’ve been
Providing support for using knowledge
• Technology Architecture
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•
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•
•
5-15
The user interface
Knowledge metamodel
Knowledge map
Knowledge repository
Knowledge access tools
Copyright Prentice Hall, 2002
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15
Key Terms:
Summary
• Balanced score card
approach
• Barriers to knowledge
transfer
• Best practice
• Case-based reasoning
• Communities of practice
• Data mining
• Expert systems
• Explicit knowledge
• Intellectual capital
• Intelligent agents
• Intranet
5-16
Copyright Prentice Hall, 2002
• Knowledge management
• Knowledge transfer and
exchange
• Performance Support
Systems (PSS)
• Portal
• Second generation
knowledge management
(SGKM)
• Simulation software
• Tacit knowledge
• visualization
Back
Next
End
16
<< PENUTUP>>
Selanjutnya Pert. 09
WORK GROUP COMPUTING
17