What is a
Quality Management System?
A Tactical Viewpoint
ISO/TS 16949:2002
Greg Baker © 2004
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Greg Baker © 2004
Why have a Quality Management System?
TS or Not TS
•
Legislation states that we must have the following
systems:
•
Safety Management System,
•
Environmental Management System
These do not have to be certified systems unless required by company or customer?
•
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There is no legislation that states we must have a
Quality Management System. This is a certified system.
Greg Baker © 2004
Group Activity 1
Break into groups: Flipchart & Markers
Answer the following questions:
1. Why do we have a SMS ?
2. Why do we have an EMS ?
3. Why do we have a QMS ?
Certification is having a system accredited to an
International Standard by a Registrar
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What does a QMS do for us?
Greg Baker © 2004
People, Planet, Product
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Protection
•
The government wants us to PROTECT both
PEOPLE and the PLANET from harm.
•
A Safety System will aid in reducing injury to
PEOPLE……….HOW?
•
An Environmental System will aid in reducing
damage to the PLANET……….HOW?
What does a Quality System aid us in?
Greg Baker © 2004
Group Activity 2
Break into groups: Flipchart & Markers
• What does a Quality System aid us in?
•A Quality System will aid in reducing damage to the
PROCESS and PRODUCT.
• How does a Quality System aid in doing this?
•A Quality System will aid us by ensuring repeatability
by implementing process controls.
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Who makes us implement a QMS?
Greg Baker © 2004
Why Quality?
Who makes us Implement a QMS?
Our Customers require us implement a QMS, however,
Good business practices and common sense dictate
that we must endeavor to produce the best product.
Our customers expect it and we in turn expect it when
we purchase goods. Therefore we should implement a
QMS for our continued improvement.
This says to our customer ‘We are QUALITY and we
ASSURE you of the product integrity’
What are the similarities in the Systems?
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Greg Baker © 2004
People, Planet, Product
What are the Similarities in the Systems?
PEOPLE & PLANT
PEOPLE & PLANET
PEOPLE & PROCESS
PEOPLE
PLANET
PRODUCT
PROCESS
SAFETY
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ENVIRONMENT
QUALITY
Overarching Systems
Greg Baker © 2004
Safety Question
What is an Overarching system?
These systems are ALL protection measures so we
must make use of our knowledge of more prominent
systems such as Safety to aid us in understanding
Quality. Examples are useful:
What would you do if you saw a loose object above a
walkway?
You would remove it and report it!
Why?
To Prevent Injury Now and into the future!
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Prevention is Better than Cure!
Greg Baker © 2004
Quality Question
Hazard
What would you do if you saw a foreign object in a
stockpile of material?
You would remove it and report it!
Why?
To Prevent Contamination or Non Conformance Now
and into the future.
Do you see the link?
The Link is the common aim of PREVENTION!
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Prevention is Better than Cure!
Greg Baker © 2004
Riddle me this
How?
How do these protection systems work?
They work because they have standards and legislation
that we must comply with.
How do we Comply?
We implement Policies, Procedures and Work
Instructions etc that state What & How we do things.
Protect!
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Greg Baker © 2004
Riddle me this 2
How?
How does this help our business?
It gives us Repeatability.
How does Repeatability help us?
We can assure our customers that their order will be
delivered the same, every time.
(Specifications, Packaging, Transportation and Delivery)
We are Quality!
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Greg Baker © 2004
Let’s Wrap it up!!
How?
What is the common link in all systems?
PEOPLE!
Systems are only as effective as the PEOPLE that
implement, use and control them
Who is responsible for QUALITY?
YOU!
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Greg Baker © 2004
What Next?
Where to from here?
We have discussed the ‘Quality Management System’
from the view of ‘Product and Process Control’.
A QMS is in fact an Overarching Management
Strategy that includes all of these systems plus:
Customers and Suppliers,
Leadership and Management,
People, Product and Processes,
Continual Improvement and Decision making.
Your Journey has just begun!!
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