Visteon Corporation
Customer Specific Requirements
For Use With ISO/TS 16949: 2002
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Visteon Corporation Customer Specific Requirements to
ISO/TS 16949:2002
1. Introduction
Quality professionals from Visteon collaboratively developed this document. The content of the document was
developed using the Customer Specific Documents of several automotive OEMs and with the consultation of the
Joint Task Force for Supplier Quality, Automotive Industry Action Group (AIAG).
Key contact for interpretation of this requirements document is:
Visteon Corporation:
Supplier Development / Performance Manager
Visteon Technical Center
16630 Southfield Road
Allen Park, MI 48101
Fax: 313-755-9644
Email: supplierperformance@visteon.com
2. Customer Requirements Document Structure
This document is structured as a companion document to ISO/TS 16949:2002. The paragraphs to this document
mirror the paragraphs to ISO/TS 16949:2002. Where guidance by the customer is referenced, a requirement will be
stated to clarify Visteon interpretation. For suppliers of semiconductor components, the Customer Specific
Requirements (ISO/TS 16949:2002) Semiconductor Commodity uses this same structure and should be used as a
companion requirements document to this document and ISO/TS 16949:2002. The requirements of all three
documents must be met where applicable.
Some additional requirements are contained in the Annex B, which is not auditable by registrars. The contents of
this entire document are considered requirements for doing business with Visteon and should be implemented even
if the organization is not registered to ISO/TS 16949:2002. In second party audits, the expectation of Visteon is that
all these requirements (where applicable) are implemented.
3. Reference Documents
The following reference documents are available through AIAG (248-358-3003) or Carwin Continuous (UK) in
Europe (44-1-708-861333) and shall be used to develop the quality system. The AIAG reference manuals to the
latest edition shall also be used.
Production Part Approval Process, PPAP
Statistical Process Control, SPC
Potential Failure Mode and Effects Analysis, FMEA
Advanced Product Quality Planning and Control Plan, APQP
Measurement Systems Analysis, MSA
Materials Management Operations Guideline, MMOG
The Customer Specific Requirements (ISO/TS 16949:2002) Semiconductor Commodity is available from the
Automotive Electronics Council website www.aecouncil.com. Semiconductor Assembly Council (SAC) documents
are available through www.sacouncil.org.
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1. Scope
ISO/TS 16949:2002 and this document define the fundamental quality system requirements for the Visteon
Corporation supply chain. This document contains the company specific requirements supplemental to Technical
Specification, ISO/TS 16949:2002. These supplemental requirements may also apply to QS-9000, ISO9001: 2000
and other similar registrations as applicable and developed within this document. These supplemental requirements
shall be in the scope of the registration/certification audit in order to be recognized as satisfying the Visteon supplier
criteria for third-party certification by an IATF recognized and contracted certification body.
All ISO/TS 16949:2002 requirements and the requirements of this document shall be documented in the
organization's quality system. See 7.4.1.2 for further clarification of other applicable standards and the
requirements.
The English language version of this document shall be the official version for purposes of third party registration.
Any translations of this document shall be for reference only.
Copies of this document are available at:
Visteon Corporation: http://www.visteonsupplier.com
2. Normative references
See 3 above for a listing of references.
3. Terms and Definitions
ASDE (Supplier Performance Engineer, SPE, in Europe)
Advance Supplier Development Engineering is the group of engineers within Visteon that are responsible for
assisting suppliers on a new program to launch products.
Capacity verification
A verification methodology to demonstrate that an organization can meet the capacity planning volume
requirements as defined in the purchasing Request For Quote (RFQ).
Customer
References within this document to “customer” shall be interpreted as Visteon. This pertains to the corporation
receiving and purchasing product from the organization.
DVPR
This is the Design Validation Plan and Report. It contains the validation plan and subsequent report of the results.
Family Parts
These are groups of parts processed on the same production line, using the same control plan, PFMEA and process
equipment. The parts differ only in end item value. PPAP for the “family” is approved for using the extreme values
to the “family” specification to bound the “family”.
MMOG
The Materials Management Operations Guidelines (MMOG) is a document jointly created by the Automotive
Industry Action Group (AIAG), OEM representatives, and automotive suppliers.
MTBF
Mean Time Between Failure is a metric to measure the reliability of equipment.
OEE
Overall Equipment Effectiveness is a metric to determine the utilization of equipment in a manufacturing process.
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OEM
Original Equipment Manufacturer (OEM) is intended to be the end item producer of the vehicle.
Organization
Providers of production or service parts, or heat treating or other finishing services directly Visteon. Within
Visteon, the organization is commonly referred to as the “supplier”.
Paynter Chart
A Paynter Chart tracks specific defects or issues over time to verify effectiveness of containments and corrective
actions.
Quality Roadmap
A quality roadmap is a communication tool to provide the customer a plan to reduce quality defects. This tool
includes the use of trend lines, performance goals, Pareto charts, Paynter charts and 8Ds.
Report Card
An on-line information system that provides Quality and Delivery rating information to organizations that supply
Visteon. The external website to access is Report Card (http://www.visteon-tpnet.com/)
RMA
A returned material authorization is a tracking number supplied from an organization authorizing the return of
material.
SDE
Supplier Development Engineering (SDE) is the group of engineers within Visteon responsible for assisting
suppliers with current model quality issues. Supplier, or organization, manufacturing sites are assigned to specific
SDEs.
SPE
Supplier Performance Engineering is the group responsible for APQP in Europe. They are equivalent to the ASDE
group.
Shall
A mandatory requirement.
Should
Indicates a mandatory requirement with some flexibility allowed in compliance methodology.
Subcontractor
Provider of production or service materials or services directly to the organization.
VPDS
This is the Visteon Product Development System. It includes a series of performance gates to validate readiness to
move to the next gate in the product development process. These gates include evaluation of supply chain readiness.
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4. Quality Management System
4.1 General requirements
4.1S All ISO/TS 16949:2002 requirements and the requirements of this document shall be documented in the
organization's quality system. See 7.4.1.2 for further clarification of other applicable standards and the
requirements.
The entire facility (producing automotive products for Visteon) must be registered to the applicable standard.
Where the entire facility does not produce automotive products, a clear definition of what product lines are
registered shall be included in the registration scope.
4.2 Documentation requirements
4.2.2S Quality manual
All ISO/TS 16949:2002 requirements and the requirements of this document will be included in the organization's
quality system.
4.2.4.S Control of Records
Production part approvals, tooling records, purchase orders and amendments shall be maintained for the length of
time that the part (or family of parts) is active for production and service requirements plus ten calendar years unless
otherwise specified by Visteon for their respective products. This includes any customer owned tooling.
Production inspection and test records (e.g., control charts, inspection and test results) shall be retained for one
calendar year after the year in which they were created. Records of inspection shall be maintained for each
inspection or test performed. Where practical, the actual test result (variables or attributes) should be recorded.
Simple pass/fail records of inspection are not acceptable for variables measurements.
Records for internal quality audits and management review shall be retained for three years.
Some programs may require longer retention periods than specified above. An organization may specify the
retention period in its procedures or specifications.
The above does not supersede any regulatory requirements.
5. Management Responsibility
5.2S Customer focus
The organization shall demonstrate customer satisfaction through meeting continuous improvement objectives
consistent with a well-developed QOS/BOS. See 5.6 for additional information on content and frequency. A selfassessment of QOS/BOS effectiveness shall be done yearly. Annex A contains a suggested outline of BOS/QOS
metrics.
5.5 Responsibility, authority and communication
5.5.2.1S Customer representative
The organization customer representative is the primary interface to the customer. When the customer
representative changes, the organization shall notify Visteon Supplier Performance, Commodity Purchasing and
shall update the Report Card contacts as appropriate.
If the organization changes senior management responsible for quality or company ownership, Visteon Commodity
Purchasing shall be notified within 10 business days. This notification may be completed through an email and
copied to the SDE of record on Report Card.
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5.6 Management review
5.6S The organization management shall hold monthly QOS/BOS performance meetings. These meetings shall
review all facets of the business including design, manufacturing, logistics, customer satisfaction, subcontractor
performance and new business development. The meetings need not be held as one meeting, but may be a series of
meetings covering each of the metrics each month. The QOS/BOS process shall be documented as part of the
organization documentation.
6.2 Human Resources
6.2.2.2S Training
The organization shall ensure that only trained and qualified personnel are involved in all aspects of the design and
manufacture Visteon products. This training will include the appropriate Visteon systems.
Records of training will be traceable to the revision of the source training material (e.g., policy, procedure, work
instruction). These records are to be maintained for 3 years from the date of the training.
6.3 Infrastructure
6.3.1S Plant, Facility and Equipment Planning
The organization shall have lean manufacturing implementation plans.
6.3.2S Contingency Plans
The organization shall prepare a contingency plan following guidelines available at visteonsupplier.com. Upon
request, the organization shall provide a copy of their contingency plans to Visteon.
The organization shall notify Visteon receiving plants, the buyer and the SDE of record on Report Card within 24
hours of organization production interruption. The nature of the interruption shall be communicated with the
immediate actions taken to assure supply of product. Production interruptions may include (but are not limited to)
natural disasters, political unrest, war, capacity issues, quality issues, labor strikes or other events that prevent the
organization from meeting the specified capacity volumes
6.4 Work Environment
6.4.2S Cleanliness of Premises
This requirement includes the dunnage used to transport the product including returnable dunnage.
7. Product Realization
7.1S Planning of Product Realization
The AIAG Advanced Product Quality Planning and Control Plan reference manual shall be used as a guide to
develop and report progress on new programs. Reporting of APQP status shall utilize the forms and process flows
provided by the responsible ASDE (SPE in Europe) and available at visteonsupplier.com.
7.2 Customer-related Processes
Registration to ISO 14001 is required by December 31, 2004.
End of life vehicle (ELV) reporting requirements are required as follows: Report prior to PPAP of the product and
confirm completion for PPAP. Please contact the World Wide Visteon IMDS Manager (313-755-7384) for specific
reporting requirements and see visteonsupplier.com.
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7.2.1.1S Customer-designated Special Characteristics
OEMs develop symbols for the definition of critical characteristics (safety sensitive) and significant characteristics
(performance sensitive). Visteon has defined specific symbols for use on control plans, drawings or FMEAs and are
documented in the Visteon Special Characteristics Identification Process at visteonsupplier.com. Some OEM
programs may dictate the use of the OEM symbols. If so, the ASDE/SPE will notify the supplier of those
requirements.
7.2.2.1S Review of Requirements Related to Product- Supplemental
Waiving of the requirement to review product requirements shall be obtained from the Commodity Buyer.
7.2.2.2S Organization Manufacturing Feasibility
Manufacturing feasibility reviews (AIAG, Advanced Product Quality Planning and Control Plan, Appendix E) shall
include supplier and customer organizations as appropriate. Suppliers shall manage short-term product volume
changes of less than 20%. The organization shall notify Visteon for volume changes of a more permanent nature,
identify any capacity constraints and provide an evaluation of any risks to the customer.
7.2.3.1S Customer Communication-Supplemental
During the request for quote response, the organization shall verify the data exchange formats with Visteon. The
Buyer will assist in the coordination of the definition of these requirements.
7.3 Design and Development
7.3.1.1S Multidisciplinary Approach
New Model Program Requirements
Personnel
The organization shall ensure that new Visteon programs are properly managed and resourced within the
organization. A supplier Program Manager shall be appointed for each Visteon Program and an Organization Chart
of their support team provided.
Advanced Product Quality Planning
The supplier shall carry out APQP on all new Visteon components. The Program Manager or their designee will
lead the APQP Process for any new Visteon component and shall provide monthly updates of the APQP Status
Report (and any supporting notes) to the Visteon Program Buyer. If a component has been designated as High
Impact, the supplier shall also provide monthly updates to the Visteon Supplier Program Engineer (in Europe),
Advance Supplier Development Engineer (at all other Visteon locations) or other designated person. All members of
the organization’s support team shall be suitably trained in the particular APQP Process as defined by Visteon. An
alternative quality planning process may be specified when required by Visteon's Customer Input Requirements.
Launch Readiness/Safe Launch Reviews
The Program Manager or their designate shall ensure that the Visteon designated LRR/Safe Launch Process is
carried out on any new Visteon component that has been identified as high impact. All data integral to this process
such as Overall Equipment Effectiveness (OEE) and compliance to MMOG shall be made available to Visteon for
confidential review. Visteon shall specify the type of Review Process to be followed and the reporting frequency.
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PSW Submission
PSW submissions shall follow the AIAG PPAP manual, but the warrant shall be the Visteon form available at
visteonsupplier.com. The organization’s PPAP Submission Level will be defined by Visteon in the APQP Process.
This is normally set at the level identified in Report card, but may differ according to program or other requirements.
An alternative approval process may be specified when required by Visteon's Customer Input Requirements.
Launch Support
As agreed in the supplier's Safe Launch Plan, appropriate supplier personnel will either be on-site at Visteon or on
24 hr call to support a Visteon plant's needs during a Launch Phase. Visteon will define the duration of this Phase.
Launch Concerns
The Supplier shall respond to Launch concerns in accordance with the 'Visteon Safe and Flawless Launch
Expectations' available at visteonsupplier.com
FMEA and Control Plan Approvals
Design engineering and SDE/ASDE/SPE approval is required for FMEAs and control plans for designated safety or
regulatory items regardless of the site's PPAP level. Approval may take the form of PSW approval by
SDE/ASDE/SPE and the responsible design engineer, but the preferred method is to sign the documents. Approval
of changes to these documents after initial acceptance is also required.
Visteon reserves the right to require approval of FMEA and/or control plans for any Visteon purchased part from
any supplier organization.
FMEAs
The organization shall prepare documented process FMEAs for all part numbers supplied to Visteon.
Where the organization is responsible for design, the organization shall prepare a documented design FMEAs for all
parts it designs for Visteon. A formally documented design FMEA may be waived by the SDE/ASDE/SPE manager
for parts that are commercial off the shelf items or which use computer aided design checks to check design integrity
(e.g., design rule and manufacturability checks).
FMEAs may be written for families of parts where batch processes and common tooling are used. Families shall be
clearly defined and have a full part number listing of the family. Visteon engineering shall approve the family
designations.
Upon request by Visteon, the organization shall provide a copy of the FMEA documents for review. If the
document is considered proprietary, the organization will provide qualified technical support and bring the FMEA to
the requestor for review without retention of copies.
FMEAs shall be prepared using the AIAG Potential Failure Mode and Effects Analysis reference manual as a guide.
Control Plans
All Visteon parts shall have Control Plans. Family control plans may be used for parts with common processes.
The family shall be clearly defined on the control plan so that applicability is defined. The AIAG Advanced Product
Quality Planning and Control Plan reference manual shall be used as a guide for the development and format of
Control Plans.
Design and process controls shall focus on prevention rather than detection and correction. Special attention shall
be placed on the identification of input control characteristics rather than on post-processing inspection and
containment.
Repaired and/or reworked product shall be re-inspected to all control plan requirements and documented procedures.
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Control Plans for Control Items (Critical Characteristics) Fasteners
Heat-treated parts will conform to the reference standard in the drawing notes. Traceability shall be maintained for
lot control to the chemical composition and/or quenched hardness testing. External laboratories used to test material
shall conform to the Laboratory Requirements of 7.6.3.2S.
Changes to control plans for control items require the approval of the ASDE/SDE/SPE as appropriate and
Engineering. Before implementation, the organization shall modify the control plans and submit them to
ASDE/SDE/SPE and Engineering for signatures.
7.3.2.3S Special Characteristics
Many of the OEMs use special symbols to highlight special characteristics on control plans and drawings. Visteon
uses the symbol set defined in the Visteon Special Characteristics Identification Process. If a Visteon customer
requires the use of their own special symbol set, the Advanced Supplier Development Engineer shall notify the
supplier during APQP development of the product.
If the customer does not designate any special characteristics, the organization shall identify appropriate product and
process special characteristics consistent with Visteon's Special Characteristics Identification Process. These special
characteristics shall be used and designated on the control plans. The Visteon Special Characteristics Identification
Process can be found at visteonsupplier.com.
7.3.4S Design and Development Review
The organization shall use a Design and Development process similar to the Visteon VPDS process when reviewing
product design and development stages. These reviews shall also include the APQP tracking documents available
from visteonsupplier.com.
NOTE: The Visteon Product Development System (VPDS) is a phased approach to product development that
includes several gates to establish readiness to move to the next phase. Organization involvement is typically
monitored through the APQP process, but may include design review participation.
7.3.5S Design and Development Verification
The organization shall perform design verification to show conformance to Visteon Design Validation Plan and
Report (DVPR) requirements. At component levels, the organization will develop a qualification plan with the
design engineering activity at Visteon. Verification methods shall be recorded with the test results. Go/No Go
results shall be avoided and where applicable the actual value for variable data will be recorded. Requirements
documents are available from Engineering or Purchasing.
7.3.6.2S Prototype Program
The organization shall be responsible for the quality of the parts it produces and subcontracted services including
subcontractors directed by Visteon. Prototype requirements shall be documented through the Visteon Program
Purchasing Buyer.
The organization shall request confirmation of the need for prototype control plans from Visteon SDE/ASDE/SPE.
NOTE: Prototype control plans are normally required on High Impact parts during program development.
Prototype Documentation Guidelines can be found at visteonsupplier.com.
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7.3.6.3S Product Approval Process
Production Part Approval Process
The organization shall comply with the AIAG Production Part Approval Process (PPAP) manual. Subcontractors
are to meet all requirements of PPAP. For example, suppliers of subcomponents will use PPAP and the organization
shall PPAP the final assembly. Copies of organization or subcontractor PPAPs shall be made available to Visteon
upon request.
All proposed design, process, site, and sub-supplier changes, including supplier proprietary designs, shall be
submitted to Visteon for approval prior to implementation. The Visteon Supplier Change Request (SCR) procedure
shall be utilized for all proposed organization changes. The Visteon SCR form is an electronic document used to
present the details of the requested change to the appropriate Visteon personnel. The Visteon SCR form is available
at visteonsupplier.com.
NOTE: When PPAP submission is required, the Visteon SCR form is used only to approve the organization’s plan
to implement the change. The organization cannot ship parts changed per the SCR until the PPAP is approved and
part Functional Approval is either granted (using the Visteon FCR form) or waived by the appropriate using Visteon
manufacturing plant(s). The initial shipment of a changed part shall have the packaging marked to identify it to the
change. Contact the using Visteon plant for acceptable marking requirements.
NOTE: When a PPAP identifies that a part does not fully conform to all specifications, Visteon Product
Development Engineering may raise an alert to authorize the organization to ship this product. The issue that
required the alert must be corrected within 90 days or a second alert must be raised.
PPAP packages shall be submitted to the PPAP level designated for the organization's site code on Visteon’s Report
Card system. Visteon reserves the right to change the PPAP submission level on individual submittals. An alternate
approval process may be specified when required by Visteon’s Customer Input Requirements. When a Visteon
plant does not use Report Card, product approval and validation may follow local procedures.
The organization shall retain the original PPAP package and samples and make them readily (less than 24 hours
after request) available to Visteon or a third party upon request. If an alternate process was used, that documentation
shall be readily available.
PPAP documents shall be reviewed yearly for current applicability and updated as necessary. This review shall
include, but not be limited to: reliability monitors, capability data, control charts, lay out inspection data, internal
yield data, customer failure rates, warranty, conformance to engineering drawings. PSWs shall be re-issued after
successful completion of the review and the PPAP package updated as necessary.
When specified in the APQP process, run at rate shall be performed as a production capacity verification.
NOTE: Commodity or batch based products may demonstrate run at rate by a process analysis to determine
constraints and showing sufficient capacity is in place to support the product release rates.
7.4 Purchasing
7.4.1.1S Regulatory conformity
See 7.2 for End of Life Vehicle (ELV) reporting requirements for prohibited and reportable substances.
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7.4.1.2S Supplier Quality Management
a.
b.
c.
d.
The organization is responsible for ensuring that the quality and conformance of their sub-contracted
material meets Visteon's requirements. Evidence of conformance of the organization’s sub-contracted
material shall be made available at Visteon's request unless it forms a direct part of the supplier's PPAP
submission, in which case it will form part of that submission.
Visteon reserves the right to audit the organization’s sub-contractor in the presence of the organization's
representative. Coordination of the audit will be through the organization's representative.
The organization shall ensure product delivered to Visteon is traceable according to the requirements of
ISO/TS16949 and any program specific requirements.
The organization shall cascade the intent of these customer specific requirements to their subcontractors.
Visteon satisfies the goal of organization conformity to ISO/TS16949: 2002 as follows:
a.
b.
c.
d.
The preferred method is to be registered to ISO/TS 16949: 2002 and including this customer specific
document.
As a minimum, the organization shipping to Visteon must be registered to ISO9001: 2000.
(Suppliers must also prove their ability to conduct APQP and PPAP).
Through 2006, an acceptable alternative method is to be registered to QS-9000 or VDA 6.1.
NOTE: In 2006 QS-9000 will be obsolete.
With each of the above, semiconductor organizations shall comply with the requirements of the ISO/ TS
16949:2002 Semiconductor Customer Specific Requirements The document shall be used in registrations
to ISO/ TS 16949:2002. For QS-9000 registrations, the QS-9000 Semiconductor Supplement shall be used.
The registration selected by the organization will influence the quality rating and potentially the sourcing. The
preferred registration is ISO/TS 16949:2002 with this customer specific document (and the semiconductor
requirements). This strategy will provide the most quality rating points for the organization in the Visteon rating
system.
All organizations supplying production material to Visteon shall be registered to ISO/TS 16949:2002 by July 1,
2005. See Annex B for further explanation for registration timing requirements. See Annex D for Full Service
Provider requirements.
Those organizations not currently registered shall have a credible work plan to attain registration to ISO/TS
16949:2002 by July 1, 2005.
NOTE: Third party certification does not relieve the organization of the full responsibility of the quality of the
product supplied.
7.4.3.1S Incoming Product Quality
The organization shall have incoming inspection of subcontractor material consistent with the risk and quality
impact of the subcontractor. These inspections shall include variables data where appropriate and be used as a key
indicator of subcontractor quality management. When sampling plans are used for lot acceptance, sample sizes shall
be consistent with 90% confidence and shall use zero defects as the acceptance criteria.
7.4.3.2S Supplier Monitoring
Visteon customers expect 100% on time delivery/up to schedule. In support of this, Visteon require 100% on time
delivery/up to schedule from our suppliers. Delivery metrics shall be included in QOS reviews and shall use 100%
on time/up to schedule as a goal. The quality roadmap process of Trend, Pareto, Paynter charts shall be used to
track and resolve issues when on time/up to schedule delivery goals are not attained. Delivery Performance is
monitored by the Visteon Report Card (http://www.reportcard.visteonsupplier.com).
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7.5 Production and Service Provision
7.5.1.1S Control Plans
The Advanced Product Quality Planning and Control Plan reference manual, available from AIAG, shall be used as
a guide in developing and maintaining control plans. A change history shall be maintained as part of the control
plan to document implementation of changes.
a.
b.
c.
The supplier shall follow the control plan submitted in the PPAP (except for internally or externally
approved changes). Any proposed changes to Special Characteristics (defined by the Visteon Special
Characteristics Identification Process) shall be approved by the Visteon Supplier Change Request Process.
If any Significant or Critical Characteristics have been identified, the supplier shall ensure ongoing process
capability as defined in the AIAG PPAP and SPC manuals. Records of this data shall be maintained
according to the requirements of ISO/TS 16949:2002 for a minimum period of 1 year. They shall also be
made available for review by Visteon on request.
The organization shall identify ongoing process improvements, for example through process and product
audits to ensure ongoing conformance to Visteon requirements.
The organization shall carry out an annual layout for each component. This shall be made available to Visteon
upon request. The annual layout data shall be included in the PPAP records (see 7.3.6.3S).
7.5.1.2S Work Instructions
Operators shall use the most current work instructions or those consistent with the revision level of the product.
7.5.1.3S Verification of Job Set-ups
Set-up verification requirements include manual tooling exchanges. Records of all job set-up verifications shall be
maintained for one year.
7.5.1.4 S Preventive and Predictive Maintenance
The organization shall have a documented system for preventive maintenance. This shall include a timely review of
planned maintenance activities and a documented action plan to address any backlog. The Management Review
process shall include a review of key metrics such as OEE, MTBF, on-time maintenance, and others as appropriate
to determine the effectiveness of the program. Wherever possible, the organization shall use predictive maintenance
techniques. When used, the techniques shall be based on statistical techniques and consider the cost of quality prior
to implementation. Examples of predictive maintenance include the replacement of saw blades after a number of
cuts based on the edge chipping of the product or the replacement of a mold after a predetermined number of shots
based on known wear on the tool.
7.5.5.1S Storage and Inventory
The organization shall use the AIAG MMOG process as a guide to maintain an orderly delivery system. The
Visteon Report Card system provides a delivery rating system. The organization shall utilize the Report Card
delivery rating system to monitor performance. Delivery ratings from customer sites shall be used as a metric in the
Management Review process. Adverse trends and performance shall require corrective action via the Visteon
Global 8-D process.
NOTE: RED performance to delivery metrics places the organization on the Visteon no-quote list and will impact
the potential for future and current business.
a. The organization shall agree on a packaging specification with the appropriate plant packaging engineer. It
is the responsibility of the organization to ensure that material is delivered to the Visteon customer plant in
accordance with the packaging specification approved by Visteon. The general specifications can be found
on the Visteon supplier Web site visteonsupplier.com.
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b.
Each package should be labeled according to Visteon labeling standards. These can be found on the
Visteon supplier Website visteonsupplier.com.
If delivery dates are not specified in a Purchase Order, the organizations shall ship only as authorized in
shipment releases issued to the organization by Visteon.
7.6 Control of Monitoring and Measuring Devices
7.6.1S Measurement System Analysis
All gauges used for checking a Special Characteristic (significant, critical or organization identified) shall have a
gauge study performed in accordance with the methods described in the latest AIAG Measurement Systems
Analysis Manual (MSA) to determine measurement system capability. Gauges not meeting the specification in the
MSA must have a containment plan (such as 100% inspection, gauge improvement, or other means) that is approved
by Visteon Supplier Development or Advanced Program Development Engineering (SPE in Europe). Gauge study
records shall be maintained for the time that the part is active for production and service requirements plus ten
calendar years and repeated at least yearly for their respective products unless otherwise specified by Visteon.
7.6.3.2S External Laboratory
Commercial/independent laboratory facilities used by the organization for product testing, product validation or
other acceptance processes shall be registered to ISO/IEC 17025 and have a scope and capability for the laboratory
consistent with the test to be performed.
8. Measurement, Analysis and Improvement
8.1.1S Identification of Statistical Tools
The organization shall use the latest edition of AIAG SPC for manufacturing process controls and AIAG MSA for
measurement system equipment management. When the organization is registered to VDA 6.1, the equivalent VDA
documents may be substituted.
8.2.1.1S Customer Satisfaction -Supplemental
The Visteon Supplier Report Card shows the performance of each organization manufacturing location through the
web at the Report Card / Scorecard login page. The organization shall register to access their Report Card at
http://www.reportcard.visteonsupplier.com. The Report Card generates a Green, Yellow or Red Quality Rating.
Maintaining a good quality rating is integral to be considered for future business as part of the commodity strategy.
A RED quality rating will mean that the organization will be included on the Visteon No-Quote list. The
organization shall commit to reviewing weekly and maintaining their Report Card entry. Where the organization
shows consistent underperformance, it is expected that they will initiate the Quality Improvement "Roadmap"
process to facilitate improvements. This can be found on the Visteon Supplier Website visteonsupplier.com. Where
an organization delivers to a Visteon plant that does not use the Visteon Report Card system, local procedures and
reporting shall apply. Report Card performance shall be included in the regular management review.
The Third Party Controlled Shipping or the Third Party Supplier Improvement process will be considered by
ASDE, SPE and SDE management when quality improvement actions enacted by the organization do not stop the
flow of non-conforming material to either Visteon plants or their Customers. The Third Party Controlled Shipping
or Third Party Supplier Improvement process will be initiated based on, but not limited to, any of the following
criteria being confirmed:
a. Part quality non-conformance issue resulting in production line disruption or stop shipment at a Visteon
plant or at a customer plant.
b. Part quality non-conformance issue requiring 3rd party containment to assure continuous supply of
conforming parts.
c. Reoccurring Quality Rejection (QR) issues following ineffective corrective action.
d. Quality issues impacting new product launches at either Visteon plants or at our Customer's.
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NOTE: If the organization is placed under either the Third Party Controlled Shipping or the Third Party Supplier
Improvement process by the ASDE, SPE or SDE management groups, the organization will be required to pay the
all costs associated with the third party process.
When one or more of these programs are implemented, the organization shall notify their registrar. In cases of
breach of trust or continued chronic quality spills, Visteon may take action to notify the certification/registration
body and/or the accrediting body to inform them of the systemic issues.
8.2.2S Internal Audit
Internal auditors shall have completed an internal auditing training class. The organization should have at least one
lead auditor who has passed an accredited lead auditor class. When the organization does not have a lead auditor
meeting these requirements a contracted third party with the above qualifications shall perform the audits. Audit
records shall be retained for a minimum of three calendar years.
For larger organizations, any nonconformance found in registrar audits and internal audits shall be summarized and
communicated to the organization site quality leads. The local management representative shall evaluate the need to
implement a similar corrective action at the respective site.
8.2.4S Monitoring and Measurement of Product
Engineering Specification (ES) Test Performance Requirements
In-process testing to the ES is typically specified through an IP test plan/control plan or in the ES. The organization
shall develop a plan to meet those requirements and submit them for approval as part of the PPAP package.
Reaction plans to failures shall be included in the IP test plan.
Surrogate data shall not be used unless it can demonstrate that the products are a “family” that use the same process
equipment and process specifications. Clarification or approval of the use of surrogate/family data shall be through
the appropriate Visteon SDE/ASDE/SPE.
8.2.4.1S Layout Inspection and Functional Testing
A layout inspection and functional verification (to all engineering material and performance requirements as
specified in the design record) shall be performed annually. As part of this process, the organization will update the
PPAP document files including the PSW.
Surrogate or “family” may be used if developed within the prior twelve months and if it meets the requirements of
8.2.4S. Visteon SDE of record on Report Card will approve the use of surrogate/family data by signature of the
PSW.
8.2.4.2S Appearance Items
Appearance items will be designated on the engineering drawing. For specific direction on appearance item
requirements, contact the respective Visteon Product Development group.
8.3S Control of Nonconforming Product
The organization shall have processes and systems in place to prevent shipment of non-conforming material to any
Visteon facility or to Visteon customer locations. Visteon requires the organization to embrace the "Zero Defect"
philosophy. The organization shall ensure that ongoing product quality shall meet the commodity expectations and
continually improve towards zero defect expectations. Management of quality “spills” and control of
nonconforming material is as follows:
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Identified by the organization:
a. If there are any instances of non-conforming product in the production of Visteon material, the supplier
shall react according to the following requirements:
i.
The organization shall ensure that adequate containment is in place to prevent receipt by Visteon.
The organization shall also ensure that the root cause is investigated and corrective actions are
implemented to prevent recurrence.
ii.
If there is any opportunity that the non-conforming product has escaped the organization's process,
the organization shall notify Visteon at once. The organization shall immediately take all
reasonable measures, with the assistance of Visteon if necessary, to ensure that the product is
intercepted and quarantined.
b.
If Visteon has already received or used the suspect product:
i.
The organization shall implement immediate containment for the concern at the supplier's location
and agree the terms for immediate containment at the effected Visteon plant and evaluate the risk
of any material contained in the supply chain. The organization shall open a Global 8D
investigation and report D0 "Emergency Response Actions" immediately and then update down to
D3 "Interim Containment" within 24 hours.
ii.
The supplier shall organize their own representatives or agree with the effected plant how to
continue containment and sorting at the Visteon facility within 12 hours.
iii.
The organization, in consultation with the Visteon Supply Chain Management department shall
immediately replace the non-conforming stock if required.
iv.
Completion of the investigation shall be timely and agreed with Visteon.
Identified by Visteon:
a. If non-conforming product has been identified by Visteon or it's customer, the organization shall react
according to the following requirements:
i.
The organization shall implement immediate containment for the concern at the supplier's location
and agree the terms for immediate containment at the effected Visteon plant.
ii.
The organization shall report the mechanism for ongoing containment and/or sorting at the
Visteon facility within 12 hours.
iii.
The organization, in consultation with the Visteon Supply Chain Management department shall
immediately replace the non-conforming stock if required.
iv.
The organization shall open a Global 8D investigation into the issue and report down to D3
"Interim Containment" within 24 hours.
v.
Completion of the investigation shall be timely and agreed upon with Visteon.
b. Confirmation of corrective actions:
i.
Visteon normally requires 5 consecutive batches of product (or 5000 pieces if in the launch phase)
free from the non-conformity before any exceptional containment measures at Visteon's receiving
area will be removed. The duration of the containment measures shall be at Visteon's discretion
given the due weight of the concern.
ii.
If the level of containment is considered inadequate and the corrective actions are ineffective a
reduction will be made in the organization’s Report Card rating by using the Significant Quality
Event and 3rd party Controlled Shipping may be invoked.
Any non-conforming product or process output shall be analyzed using the Visteon G8-D methodology to ensure
root cause corrective action and problem prevention. The organization shall respond to quality rejects (QRs) within
24 hours with containment (D3) and with root cause (D4) targeted within 4 days. A corrective action plan shall be
in place within 8 days. Containments shall not be removed until internal data shows the effective implementation of
corrective action.
G8-Ds shall be submitted electronically to the plant issuing the QR and to the SDE of record on Report Card.
When a QR is issued for a lot quantity, the organization will respond with an RMA and replenishment of unaffected
product within 48 hours. Every effort shall be made to assure the plant is not using non-conforming product.
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8.3.4S Customer Waiver
Normally, Visteon uses the Supplier Change Request (SCR) process (formerly the SREA as noted in the PPAP
manual). For changes to process, product or for non-conforming product an SCR is to be submitted following
guidelines available at visteonsupplier.com. The organization is not approved to ship non-conforming material until
notification from the SCR process, which may include approval by the using plant to proceed with shipment of the
non-conforming or changed product.
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Annex A BOS/QOS Suggested Metrics
The BOS/QOS should be developed to provide a link to Customer Expectations through setting objectives that are
measures of consensus customer expectations. These metrics should be mapped to known customer expectations
such as this document. The below should be used as a guideline in development of a BOS/QOS.
The BOS/QOS should encompass the entire business operations. It should include internal indicators, external
indicators, field indicators and advanced quality/design. A sample structure is listed below. For metrics adverse to
goal, the supplier shall have an improvement work plan.
External Customer Focus
Quality rating
Delivery rating
QRs per month
PPM
8-D closure status
8-D backlog and time to close (aging)
Warranty R/1000 trends
On time PPAP
Premium freight cost
Status of open customer concerns/QRs
Others as necessary
Internal Customer Focus
Process Capability (Cpk/Cp)
Process Yields (First Time Thru)
Cumulative Process Scrap
Overall Equipment Efficiency
Safety (lost days for accidents)
Internal audit actions open
Customer committed corrective actions open
Absenteeism
Training status
Housekeeping audit results
Gage studies done to schedule
Others as necessary
Preventive Focus
Subcontractor evaluation (capability)
Subcontractor ratings, actions
Advanced Quality Planning, LRR review summary
Delivery self assessment, improvement plan
FMEA corrective action tracking
New equipment or changes first time success
On time delivery of samples
PV testing complete on time with success
Others as necessary
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Annex B Second Party Specific Items
This Annex contains items that are specifically for Visteon use with its suppliers. Third parties should not audit to
this document Annex.
ISO/TS 16949:2002 Registration Requirement
Organizations which do not hold third party certification to ISO/TS 16949:2002 at the time of sourcing may only be
sourced if the organization agrees with their assigned Visteon Supplier Development Engineer an implementation
plan to achieve ISO/TS 16949:2002 within 12 months after sourcing. In addition, a Visteon Supplier Assessment
may need to be performed by the assigned Supplier Development Engineer. In this case, the organization will be
notified during the negotiations. Any corrective actions that arise from that assessment shall be reviewed and timing
agreed by the supplier's assigned Visteon Supplier Development Engineer.
If the supplier's manufacturing location has been determined to be a new manufacturing site by Visteon Supplier
Development, then a Visteon New Supplier Assessment shall be carried out and the supplier shall plan to achieve
third party ISO/TS 16949:2002 certification within 24 months of sourcing.
NOTE: Failure to meet the timing may result in no additional sourcing and desourcing of existing business.
Warranty
In addition to the Warranty requirements identified in the General Purchasing Terms and Conditions, the
organization shall be responsible for the quality of their products for the same period of warranty that Visteon is
responsible to their customers. The organization should also subscribe to "Product Warranty Insurance" to cover
any warranty costs should they occur after shipment.
NOTE: In the European Union, warranty for vehicles is now mandated at 36 months.
Identification of reasonable costs:
Visteon Supplier Chargeback Process for Quality Incidents documents the Visteon process for chargeback of
reasonable costs. Reasonable costs are to be charged back to the organization as a direct result of organization
responsible concerns. Some examples of chargeable issues follow below, but are not exclusively limited to these:
a. If suitable response and agreement is not secured within 12 hours, Visteon may return by expedited freight,
at the supplier's expense, non-conforming product. This is to facilitate the supplier's containment and
investigation activities.
b. All non-conforming product identified as a result of the concern and remedial actions taken at the Visteon
plant shall be returned to or disposed of by the organization at their expense.
c. Any non-conforming material remaining at the Visteon location after a reasonable timescale identified by
that location, will be disposed of at the organization’s expense after suitable prior notification.
d. The cost of disruption to Visteon's production (e.g. immediate sorting operations until the organization has
responded, machine breakdown caused by non-conformance, inefficiency to production, excess handling,
recall of product supplied to Visteon's customer, expedited freight charges attributable to the concern, etc).
e. The cost of disruption to Visteon's customer as a direct result of the supplier responsible concern (e.g. loss
of production, expedited freight charges, recall campaigns, etc).
The administrative costs incurred by Visteon dealing with the supplier responsible concerns will be systematically
charged back per the Visteon Supplier Chargeback Process available at visteonsupplier.com.
Delivery Conditions
a. Visteon is not obligated to accept from the supplier any over shipments, early deliveries, late deliveries and
partial deliveries. These may be returned to the supplier at the supplier's risk and expense for all excess
packing, handling, sorting, and transportation costs.
b. If delivery is not made on a timely basis, Visteon may require expedited routing at the supplier’s expense.
Visteon reserves the right to contact the manufacturer directly to resolve delivery issues. All reasonable
excess costs resulting from non-timely delivery will be borne by the supplier.
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Annex C Hardware Suppliers
Scope: The following requirements are to be used in addition to the requirements set forth in the Visteon
Corporation Customer Specific Requirements For Use With ISO.TS 16949:2002 and the requirements set forth in
ISO/TS 16949:2002.
1. Commodity definition
Hardware includes commodities such as screws, nuts, bolts, clips, washers, etc, and commonly referred to as
"fasteners".
2. Manufactured Parts
To be supplied in accordance with this document.
3. Sub-Contracted (When the fasteners are not manufactured by the supplier)
In addition paragraph 7.4.1
a. The supply chain shall be no greater than 2 tiers.
b. Where the supply chain is greater than 1 tier, the supplier should ensure that there is a direct
communication link between the supplier (Tier 1) and the manufacturer (Tier 2).
c. In the event of a non-conformance, it is the responsibility of the Tier 1supplier to ensure Visteon is
protected as detailed in paragraph 8.3 and to ensure timely resolution, as stated by Visteon, by the
manufacturer.
d. In the event of the Tier 1 supplier fails with respect to C, above. Visteon reserves the right to contact the
Tier 2 manufacturer direct and to take necessary actions to resolve the issues. All reasonable costs resulting
from these actions will be borne by the Tier 1 supplier.
e. Tier 2 Manufacturing sites must be capable of supplying product validation information in compliance to
ISO/TS 16949:2002.
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Annex D Full Service Providers
Scope:
1. Commodity definition
Full service Providers are commodities that are not manufactured by a Tier 1 supplier, but sub-contracted to a Tier 2
supplier and this supplier is controlled by the Tier 1 supplier for all aspects of Quality, Delivery, Commercial &
Technical
2. Manufactured Parts
To be supplied in accordance with this document.
3. Sub-Contracted (When the products are not manufactured by the supplier)
In addition to paragraph 7.4.1
a. The supply chain shall be no greater than 2 tiers.
b. The supplier is expected to have a supplier performance engineering function similar to that of Visteon.
c. When the supply chain is greater than 1 tier, the supplier should ensure that there is a direct communication
link between the supplier (Tier 1) and the manufacturer (Tier 2).
d. In the event of a non-conformance, it is the responsibility of the Tier 1supplier to ensure Visteon is
protected as detailed in paragraph 8.3.and to ensure timely resolution, as stated by Visteon, by the
manufacturer.
e. In the event of the Tier 1 supplier failing with respect to C: Visteon reserves the right to contact the Tier 2
manufacturer directly and to take necessary actions to resolve the issues. All reasonable costs resulting from
these actions will be borne by the Tier 1 supplier.
f. Tier 2 Manufacturing sites must be capable of supplying product validation information in compliance to
ISO/TS 16949:2002.
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