Matakuliah
Tahun
Versi
: <<M0164>>/<<End User Information Syste>>
: <<2005>>
: <<1/1i>>
Pertemuan <<07>>
<<Knowledge Management (01) >>
1
Learning Outcomes
Pada akhir pertemuan ini, diharapkan mahasiswa
akan mampu :
• Mahasiswa dapat menunjukkan
pentingnya memanfaatkan knowledge
management di perusahaan
2
Outline Materi
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Definisi KM
Pentingnya KM dalam perusahaan
teknologi untuk menyimpan,
organisasi dan distribusi KM
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Knowledge Management
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Learning Objectives
• Define knowledge and knowledge
management within a business context.
• Explain the importance of knowledge
management in contemporary enterprises.
• Identify technologies that are most useful
for capturing, organizing, distributing,
and sharing knowledge within an
enterprise.
• Discuss the impact of intranets and
groupware on knowledge management.
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Learning Objectives 2
• Explain how to formulate a knowledge
management strategy.
• Identify major requirements and issues for
designing an enterprise knowledge
architecture.
• List and describe the steps for implementing
knowledge management projects.
• Identify common pitfalls for enterprises
seeking to implement knowledge
management and explain how to avoid them.
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Emerging Job Titles
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Chief Knowledge Officer (CKO)
Director, Knowledge Networking
Consultant, Corporate Quality
Head of Knowledge and Differentiation Program (IBM U.K.
Limited)
Knowledge Management Initiative Leader (H-P Consulting)
Chairman for Knowledge Sharing (Buckman Laboratories)
Director, Collaboration and Knowledge Sharing (TI)
Corporate Knowledge Strategist (NSA)
Senior Technical Associate – Knowledge Management (Shell
Chemicals)
Project Director, Knowledge Management (World Bank)
Vice President, Strategic Technology and Knowledge Management
Information Technology Analyst
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Taxonomy of K-Careers
• Knowledge and innovation professionals
• Knowledge management professionals
• Knowledge catalogers, researchers, and media
specialists
• Knowledge and competitive intelligence
professionals
• Knowledge and strategic integration professionals
• Knowledge academicians, theorists, and
visionaries
• Knowledge facilitators, trainers, and corporate
educators
• Knowledge and expert systems professionals
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Objectives of Knowledge Management
Number of companies with objective
6
Starting new business
7
Opening new markets
Consumer relationship management 9
11
New product development
Leverage “intellectual capital”
12
Process improvement
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14
Customer/market information
15
Increasing employee capabilities
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Transfer of best practices
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Number of respondents = 19
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What is Knowledge Management?
Evolving Concepts and Directions
•Best practice transfer
•Information and records management
•Organizational learning and innovation
•Electronic performance support systems
(EPSS)
•Database management and data
warehousing
•Internet and e-business
•The knowledge economy and knowledge as
a corporate asset
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Major Trends in Knowledge Management
•Rise of the corporate portal as the
defining KM application
•Recognition of knowledge economics as
the context for the next-century business
•Corporate initiatives target strategic
KM
•Organizational behavior focuses
attention on human-resources aspects of
KM
More…
•Microsoft also embraces KM
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Major Trends in Knowledge Management
Theory gives way to emergence of
practical KM
•Customer successes show tangible
results
•Alignment of IT priorities and business
strategy
•IBM and Lotus led the convergence of
business intelligence and knowledge
management by coordinating their
approaches to KM
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Knowledge Management in Action
•Best Practices
•Corporate Memory
•Data Warehouses and Other
Corporate Databases
•Communities of Practice
•Current Operations
•Innovation and Generation of New
Knowledge
•Outside Information
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Enterprise Knowledge Management
Environments
1. Attempts to create knowledge
repositories
2. Attempts to create knowledge
access
3. Attempts to improve knowledge
environment and cultures
Small-scale knowledge management
projects
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<< PENUTUP>>
Selanjutnya Pert. 08
Knowledge Management
15