ACE European Group Limited
5 Georges Dock
International Financial Services Centre
Dublin 1
Tel: (01) 4401700
Fax: (01) 4401701
businessclass bespoke assistance - Injury and Travel
Policyholder: National University of Ireland Galway Policy Number:
IEBBBO16919115
Period of Insurance: From 26 November 2015 to 25 November 2016
Your businessclass assistance Injury and Travel Insurance policy provides you with medical emergency assistance and a
number of helpline and on-line services. Details of these are given below. Contact details are as follows:
+353 (1) 440 1761
(from outside REPUBLIC OF IRELAND))
01 440 1761
(from inside REPUBLIC OF IRELAND)
www.businessclassassistance.com
for pre-travel advice information security advice on any country.
(The password to the website is the last four digits of the telephone number above)
The services are available 24 hours a day, every day of the year. Access to the services is available for as long as the
company’s travel insurance is placed with ACE European Group Limited.
You should keep the telephone numbers and website address easily to hand whenever you travel to ensure easy access to the
information, advice and assistance services when they are needed most.
Procedures
1. Before calling the businessclass Assistance help-line please have the following information to hand:
i) your name; ii) your Company name; iii) the name of your Parent Company (if applicable) and iv) the Policy Number and
period of insurance as shown above.
2. businessclass Assistance must be informed as soon as reasonably possible of any serious medical emergency or security
situation that may give rise to a claim. No arrangements should be made without involving and obtaining the agreement of
businessclass Assistance.
Welfare Assistance
(
Counselling (
1.
2.
3.
4.
5.
6.
7.
8.
Identifying and managing stress and stressful situations
Crisis counselling
Debt counselling
Addiction counselling
Advice on the practical and emotional aspects of living with a
long term injury or disability
Following death, support and help for the bereaved family
and colleagues to cope with the trauma of their loss
Support in dealing with the psychological impact of not being
able to continue in employment due to injury and advice
about finding more suitable employment
Providing information and details of organisations which
provide face-to-face counselling.
Legal Advice (
1.
2.
Advice where injury has been caused by the negligence of a
third party
Advice on employment issues including redundancy,
bullying, harassment, unfair discrimination and retirement.
Personal Tax advice (
General advice on tax issues of a personal nature (but excluding
financial planning advice relating to ways of avoiding or reducing
personal tax liability).
Medical Advice (
1.
Providing details of additional sources of information and
societies who specialise in dealing with particular disabilities
Information on facilities available through Social Services
2.
3.
General medical advice which can reasonably be given over
the telephone
How to obtain a second opinion
Bereavement Advice (
1.
2.
3.
Information on locating Wills, obtaining Grant of Probate or
Letters of Administration or the need to consult a solicitor
Advice on how to register Death, the duties of the Coroner
and information on the documents required by the Registrar
Referral to a Funeral Director and advice on the practical
details.
Travel Assistance - before you travel
1. Country Information (8
The Policyholder or Insured Person may call businessclass
assistance or they may log-on to the website address for pretravel information about the country they intend to visit.
Some of the information details available are:
Business and social customs/ Political situations/ Health
precautions, including vaccinations/ Visa and entry permit
requirements / Currency/Banking hours/Time zones/
Climate/Driving restrictions.
2. Security Advice
Features of this assistance service are:
1. Details updated by a team of impartial security analysts every
day of the week
2. Range of topics covered – including terrorist, kidnap and
cultural threats
3. In addition, the Policyholder and Insured Persons can make an
on-line request to register to receive free concise daily security
updates into their e-mail inbox.
Travel Assistance - whilst travelling
If the Insured Person requires medical or personal
assistance or advice during a Journey they may call
businessclass assistance in respect of:
1. Medical Assistance
a)
b)
c)
d)
e)
24 hour service
24 hours a day, 365 days a year multi-lingual service.
Medical Expertise
On hand for advice, referral or treatment.
Air Ambulance
Emergency repatriation including use of Air Ambulance
or scheduled flights as necessary and appropriate.
Local payment of hospital bills.
No need for the Insured Person to use their own cash.
Drug replacement
Replacement of essential maintenance medication or
drugs.
2. Non-medical Assistance
a) Replacing Lost or Stolen Documents - Help with
replacement of lost or stolen passport, tickets, or other travel
documents.
b) Cancelling Financial Cards - Advice on cancellation of lost or
stolen credit, debit or charge cards or travellers cheques.
c) Emergency Cash - Advance of emergency funds following
loss or theft of money overseas. (Temporary loan only - Insured
Person will be required to provide proof of ability to repay.)
d) Lost luggage location - Help with the tracking of lost luggage.
e) Business Documents and messages - Forwarding essential
business documents and urgent messages. (Assistance only –
no insurance cover).
f) Interpreters - The provision of interpreters at business
meetings or the translation of documents. (Assistance only –
no insurance cover).
ACE accepts no responsibility for any advice given or information
provided by third party service providers.