A responsible travel offering to reduce the environmental impact of our on-board amenities New, more comfortable short-haul seat. Lightening its weight by 4.9kg reduces fuel consumption and cuts CO2 emissions by 5,900 tonnes a year. Specific, free services, for example, to enable unaccompanied minors to travel, or to facilitate the journeys of passengers with reduced mobility. Making the right choices by analyzing life cycles. Lightweight, disposable plastic cutlery reduces CO2 emissions and is therefore preferable to the heavier, washable metal sort. Our Commitments • Ensure passenger safety and well-being • Provide reliable, relevant and transparent information • Protect the privacy of data supplied by our customers • Inform and take care of customers in the event of a flight cancellation • Dialogue with our customers and measure their satisfaction levels to continually improve our service quality Shouldering our social responsibility by having our suppliers share our commitments. Blankets, for example, are washed by a company operating close to Paris-CDG airport which employs staff with disabilities. Air France-KLM is acknowledged as a global leader among airlines for its commitment to Corporate Social Responsibility. The first French private-sector company to be awarded the Marianne d’Or for Corporate Social Responsibility in 2009. To find out more, to go http://corporate.airfrance.com Watch the CSR video Air France takes first prize for customer relations, 2010 Air France was awarded first prize in customer relations in the Transport sector by BearingPoint and TNS Sofres. The title was awarded by over 4,000 customers who gave their opinion on a dozen fundamental aspects of the customer relationship, including offer upgrades, innovation, quality of contact, transparency, availability of information, and loyalty policy. Socially-responsible travel Calculate and offset your journey’s CO2 emissions Calculateur de CO2 Photos : DX.VO / Fondation Air France / GoodPlanet / WWF-Canon-Martin Harvey/IAMA Environment and CSR Department OD.DE – September 2010 – Design & Layout: Dialogue & Stratégie – Printed on satimat green paper. Using eco-design Providing personalized services Combating Climate Change +/- 2% Share of airline industry in global CO2 emissions 3.8 l/100km 95 g CO /km 2 Reducing our environmental impacts ISO 14001 29% less noise In 2008, Air France won ISO 14001 environmental certification. generated by Air France-KLM flights since 2000 thanks to fleet renewal. Air France-KLM fuel consumption per passenger To reduce its emissions, the Group implemented an ambitious Climate Action Plan as early as 2007. This involved fleet rationalization, support for research into aviation and alternative fuels, support for NGO environmental protection programs, and an active contribution to international negotiations on a global agreement to limit airline industry emissions. Supplementing fossil fuels with “renewable” fuel that does not compete with the food chain will help to reduce the airline industry’s carbon footprint. In addition to its flights, Air France’s environmental impacts concern noise, water and energy consumption, and waste management. Each of these areas is covered by a reduction plan. • • The first flight powered by biofuel with observers aboard was operated by KLM in November 2009. • Biofuel from forestry waste will be powering Air France aircraft from 2014 under a partnership with CEA. The fuel will be produced in Eastern France. • • Our combat against deforestation Since 2008, Air France has financed a largescale program to halt deforestation in Madagascar. This is overseen by the GoodPlanet Foundation and run locally by WWF. • Concerns 500,000 hectares throughout the country • Potential storage for 60 million tonnes of CO2 Air France, 1 st private-sector employer in Greater Paris Cutting consumption Biofuels Contributing to development in the regions where we operate 14% reduction in water consumption thanks to a new aircraft washing process and the collection of rainwater. 23% reduction in volatile organic compounds by using a new water-based paint. 41% vehicles at Paris-CDG now electrically powered. Aircraft disassembly Air France has run its own end-oflife aircraft disassembly program since 2000. Recycling and reconditioning will give equipment a second life. As a result, 80% of the mass of disassembled aircraft is recovered. 104,000 107 Air France-KLM employees in countries Air France committed to regional economic development Air France founder of associations committed to employment Air France is a founder member of the Pays de RoissyCDG community association made up of elected officials, business leaders, institutional managers, and residents in 110 municipalities around the airport. The aim is to showcase, federate and promote the territorial drive in favor not only of economic development but also of transport, housing, training and culture. Air France is contributing at local level to training and skills provision. Close to 2,000 young people who trained via the JEREMY community association have found employment: 388 young people trained at AFMAé in 2009, of whom 149 at Air France Industries. AirEmploi informs people about careers in aviation through presentations in secondary schools. Supporting Humanitarian Action 150 projects in France in 2009-2010 True to its stated ambition of bringing people together, Air France has long played an active role in humanitarian and development programs. The Company provides airline logistics support for over 40 charities and other agencies, mainly for providing emergency health assistance. In 2009-2010, Air France injected funding of 5 million euros into 150 projects, donated 660 free airline tickets to NGOs, and carried nine tonnes of medical equipment and medicines, much of it during the Haiti earthquake disaster. The Air France Foundation Since it was founded in 1992, the Foundation has funded 637 projects to help children who are sick, disabled or in great difficulty, in France and in countries where Air France operates. The “Friends of the Foundation” network involves over 1,900 company staff in voluntary initiatives. http://fondation.airfrance.com Air France committed to developing skills in Africa Set up by Air France in 2001, the AIDA Foundation (Assistance, Investment, Development in Africa), operating in Mali, Senegal, and Gabon, offers ground-handling companies operating at African airports the possibility of professionalizing their structures. As the partner since 2005 of IAMA, the African Institute for Careers in Aviation, Air France supports the training each year of nearly 1,500 staff in African businesses. Acting for Life A charity co-founded by Air France, which renewed its partnership for a further ten years in 2006 to put the deployment of development programs on a long-term footing, notably by providing microfinance to some of the world’s most disadvantaged people.