vii
TABLE OF CONTENTS
CHAPTER
1
TITLE
DECLARATION
DEDICATION
ACKNOWLEDGMENT
ABSTRACT
ABSTRAK
TABLE OF CONTENTS
LIST OF TABLES
LIST OF FIGURES
GLOSSARY OF TERMS
RESEARCH OVERVIEW
1.1
Introduction
1.2
Problem Background
1.3
Problem Statement
1.4
Research Objectives
1.5
Research Questions
1.6
Scope of Research
1.7
The Significance of Study
1.8
Chapter Summary
2 LITERATURE REVIEW
2.1
Project Communications Management
2.1.1
Project Communications Management
Processes
2.1.1.1 Identifying Stakeholders
8
8
8
10
PAGE vi vii xi xiii xiv iv v ii iii
5
6
4
5
6
2
4
1
1

2.1.1.2 Planning Communications
2.1.1.3 Distributing Information
2.1.1.4 Managing Stakeholder
Expectations
2.1.1.5 Reporting Performance
2.1.2
Medium Supporting PCMP
2.2
Social Networking Media
2.2.1
Essential Features
2.2.1.1 Personal Profiles
2.2.1.2 Establishing Online
Connections
2.2.1.3 Participating In Online Groups
2.2.1.4 Communicating with Online
Connections
2.2.1.5 Sharing User-Created Contents
2.2.1.6 Expressing Opinions
2.2.1.7 Finding Information
2.2.1.8 Holding the Users
2.2.2
Use of SNM
2.2.2.1 Individual User
2.2.2.2 Business User
2.2.2.3 Government User
2.3
Task-Technology Fit
2.3.1
Task Definition
2.3.1.1 Solution Scheme Multiplicity
2.3.1.2 Outcome Multiplicity
2.3.1.3 Conflicting Interdependence
2.3.1.4 Solution Scheme/Outcome
Uncertainty
2.3.1.5 Task Types
2.3.2
Technology Definition
2.3.2.1 Communication Support
2.3.2.2 Process Structuring
2.3.2.3 Information Processing
2.3.3
Fit Definition
12
13
17
19
20
15
15
16
20
21
26
26
27
28
23
23
24
25
28
29
29
21
22
22
33
33
34
29
30
31
33 viii

3
4
5
2.3.4
Fit as Profile
2.4
Chapter Summary
RESEARCH METHODOLOGY
3.1
Introduction
3.2
Research Respondents
3.3
Research Resources and Instruments
3.4
Research Methodology Framework
3.4.1
Stage 1: Deciding Stage
3.4.2
Stage 2: Planning Stage
3.4.2.1 Task Categorization
3.4.2.2 Technology Categorization
3.4.3
Stage 3: Executing Stage
3.4.3.1 Questionnaire
3.5
Chapter Summary
DATA ANALYSIS AND RESULT
4.1
Introduction
4.2
Categorization Result
4.2.1
Task Categorization Result
4.2.2
Technology Categorization Result
4.2.3
Fit Profile in SNM and PCM Context
4.3
Data Analysis Instrument
4.4
Analysis of Results
4.4.1
Demographic Questionnaire Analysis
4.4.2
Reliability Analysis
4.4.3
Crosstabs Analysis
4.5
Comparison Result
4.6
Chapter Summary
DISCUSSION AND CONCLUSION
5.1
Introduction
5.2
Contribution
5.3
Limitation
36
39
52
53
53
43
45
45
46
47
41
41
42
42
62
64
66
66
55
55
55
56
66
70
70
79
83
84
84
85
86 ix

5.4
Recommendation
5.5
Chapter Summary
REFERENCES
A
B
C
FEASIBILITY MAPPING
QUESTIONNAIRE
CODING INSTRUCTIONS
87
87
88
91
94
101 x

xi
LIST OF TABLES
4.3
4.4
4.5
2.4
2.5
2.6
2.7
NO.
2.1
2.2
2.3
2.8
2.9
3.1
3.2
4.1
4.2
4.6
4.7
4.8
4.9
4.10
TITLE
PCMP and the list of activities
List of documents for each project phase
List of SNM with over 30 million registered users
Eight essential features of SNM
Summarized the use of SNM
Task categories against complexities
Elements for GSS Technology dimensions
Perspectives of fit
Fit profiles of task types and technology dimensions
Stages and activities conducted throughout the research
SNM essential features and description
Activities fall in identifying stakeholders ’ process against complexities
Activities fall in planning communication process against complexities
Activities fall in distributing information process against complexities
Activities fall in managing stakeholder expectation process against complexities
Activities fall in reporting performance process against complexities
Categorization of PCM activities
Categorization of SNM essential features
Fit profiles of PCM activities and SNM essential features
Reliability statistic
Item Statistics
56
57
57
58
59
61
63
65
70
71
34
36
44
48
19
24
30
32
PAGE
9
12
18

4.11
4.12
4.13
Item-Total Statistic
Cross tabulation of experience status against SNM on fuzzy tasks
Mean of SNM essential feature of each activity in fuzzy task
74
78
80 xii

xiii
LIST OF FIGURES
4.1
4.2
4.3
4.4
NO.
2.1
2.2
2.3
TITLE
Overall flow for Distributing Information
TTF as fit profile
Literature map for this study
Experienced and non-experienced respondents
Type of project experienced by respondents
Respondents’ opinion on feasibility of SNM on PCM
Number of project members in given case
67
68
68
69
PAGE
14
27
40

GLOSSARY OF TERMS
IT
PCM
Information Technology
Project Communications Management
PCMP Project Communications Management Processes
PMBOK Project Management Body of Knowledge
PMI
SNM
GSS
TTF
SKIT
UTM
-
-
-
-
-
-
Project Management Institute
Social Networking Media
Group Support System
Task-Technology Fit
Master of Science in IT Entrepreneurship
Universiti Teknologi Malaysia xiv