ABSTRACT: As the construction industry undergoes ...

As the construction industry undergoes a continuous change and rapid improvement in Malaysia, the
management of construction work becomes tougher and more challenging. Projects are becoming much
more complex and difficult. Consultants are facing unprecedented changes, exemplified by changes in
commercial practices, new technology, a shift in social attitudes, and of foremost importance clients
who are now much more sophisticated and knowledgeable are placing the emphasis more than ever on
tight completion dates and higher quality standards. Consultants are being plagued by shortage of staff
to handle the projects. The owners on the other hand complained that the consultants do not visit the
site frequently and hence not only contribute to the deterioration in the quality of the project but also
to the project delays.