Pertemuan 17
Tugas 1
Case : Part-time Pool Personnel
Crystal Clear Pool Company builds and maintains swimming pools in a large
midwestern city. Crytal Clear handles pool maintenance through a contractual arrangement
with the owners of the pools. Although individualized maintenance plans are available at a
premium, the basic contract calls for Crystal Clear to vacuum the pools and adjust their
chemical balance once a week. For 80% of the maintenace customers, the standard
contract covers the months of May through September. The remaining 20%, who have
either indoor or covered pools, require service year-round.
Because of the seasonal nature of the work, Crystal Clear hires many students
during the summer. The maintenance staff is divided into three-person crews, each assigned
to service six pools per day. In the summer, one permanent employee and two student
employees comprise a team, with the permanent employee responsible for the training the
students. All maintenance crews are paid on a straight hourly basis.
The present system has been in force for several years, but it has resulted in at least
two problems that seem to be getting more serious each year. The first is that the students
hired for the summer demand to be paid the same wage rates that apply to the permanent
employees. The reason is that the college students can get other summer jobs at these rates
and simply not willing to work for less. Naturally, the permanent employees resent the idea
of being paid the same wages as the students. The second major problem involves the
assignment of the pools, which vary in size and geographic location. The employees claim
this is unfair because of the travel time required and differences in pool size. Some pools
take three to four times as long to clean as others. Thus, some teams must work harder
than others to service the six assigned pools.
Questions :
1. What suggestions do you have for Crystal Clear to help remedy their compensation
problems ?
2. Can you think of any way to implement an incentive program at Crystal Clear ? (Do not
ignore the scheduling problems that might be created by such a program).
3. In general, how do you think the problem of having to pay student employees the same
rate as permanent employees could be resolved ?
Tugas 2 – insentif
Pertimbangan apa yang mendasari keputusan perusahaan utk mengadakan
program insentif bagi karyawan ?
Tugas 3 –Insentif
It has been said that incentive plans work only for a relatively short time.
Do you agree or disagree ? Explain your answer !