SHRL Assessment Plan and Report 2013-14
Student Housing & Residential Life
2013-2014
Don Yackley
Director:
Mark Vitek, Assistant Director for Assessment and Student Conduct or Rebecca Szwarc, Administrative Assistant
Assessment Contact(s)
for Assessment
(if not the director):
We are a diverse community of students, staff and faculty who foster student success in living-learning
Department Mission Statement:
environments by building relationships, promoting engagement and leading with an ethic of care.
Department Name:
Assessment Plan for Academic Year:
Department Vision Statement: (in process)
1. Promote and Support Student Success
Department Goal Areas:
2. Create Vibrant/Growing Residential Communities
3. Create Student-Centered Housing Operation Processes
4. Engage in Data-Driven Decision Making
Program or Services Being Assessed: RA-Resident Interactions - Resident Connections with Staff and UH
Learning Outcome(s) and/or
Timeline
Method
Frequency
Program Objective(s)
(Month)
Learning Outcomes for students:
-Residents will identify and commit to
personal goals in the areas of (a)
Academic, emphasizing academic skills
and career exploration and
development; (b) Community
Involvement and Leadership, and (c)
Time Management.
--Residents will be able to rate how
their involvement in at least one
curricular or co-curricular experience
impacted their college experience.
Information from EBI survey,
specifically Factor 1 Satisfaction: Hall/Apt Student
Staff and Factor 2 - Satisfaction:
Hall/Apt Programming, and 4-6
institution-specific questions, will
be used to rate satisfaction with
RA staff and community
involvement as a result of RA
interaction. In addition, Factor
15: Learning: Mange Time, Study,
Solve Problems will be used to
rate time management. Goal is
to maintain current 5.80 mean
average on Factor 1; raise Factor
to average to at least 5.25; and
raise Factor 15 goal to at least
5.5. In addition, actual
interaction specific involvement
will be measured by survey
administered through Campus
Labs.
The EBI survey will be
administered once in the
Spring semester, and the
Campus Labs survey will be
administered during the
Fall semester.
1
The Campus Labs survey
will be administered in
November, and the EBI in
mid Spring 2014 (mid
March to early April). This
will allow adjustments to
be made to RA
performance if necessary.
Purpose
Goal(s) Supported
The purpose of this survey Department Goals #1 & #2
is to assess the level of
and DSAES Strategic
residents involvement on Initiatives #1 and #2.
campus and the
connection/ relationship
they have with their RA.
Data received will be
incorporated into
enhancements/ changes of
the Intentional Interaction
'Programming' Model (how
RAs are interacting with
their residents).
SHRL Assessment Plan and Report 2013-14
Program or Services Being Assessed: Student Housing & Residential Life Department (SH&RL) General Services
Learning Outcome(s) and/or
Timeline
Method
Frequency
Purpose
Program Objective(s)
(Month)
Program Objective - Assess the general
satisfaction and perceived learning that
occurs in residence halls using the resident's
ratings on program and learning factors.
Program Satisfaction factors: Hall/Apt
Student Staff; Hall/Apt Programming;
Room/Floor Environment; Facilities; Services
Provided; Room Assignment or Change
Process; Safety and Security; Dining Services.
Learning Outcome factors: Judge Tolerance
of Fellow Residents; Judge Respectfulness of
Fellow Residents; Sense of Community;
Personal Interactions; Diverse Interactions;
Manage Time, Study, Solve Problems;
Personal Growth.
An assessment instrument
The survey will be
distributed to all residents by administered once a year
EBI (Educational
in the Spring.
Benchmarking, Inc.). Goal is
to maintain 5.5 EBI goal for 4
factors already above it;
increase to 5.5 or better for
at least 6 of 7 factors
currently at intermediate
level; and raise to
intermediate (5.25 or better)
of at least 7 of remaining 8
factors.
The EBI will be
administered in early to
mid March, with results
available in April. In
addition, data will also be
compared to data from
other universities, which
becomes available in June
2014.
Program or Services Being Assessed: Student Housing & Residential Life Department Desk Assistants
Learning Outcome(s) and/or
Timeline
Method
Frequency
Program Objective(s)
(Month)
Program Objective - Assess effectiveness of
the Desk Assistant Program and the skills of
the students who serve as Desk Assistants.
In particular, specific areas measured
include:
- consistency of interpretation of job duties;
-effectiveness of supervision;
-customer Service;
-effectiveness of training.
Multiple Methods, including
review of all written materials
regarding desk assistant program
(training materials, job
description, etc.); focus groups
conducted with Desk Assistants
(DAs), Resident Assistants (RAs),
Residence Life Coordinators
(RLCs), Customer Service
Representatives (CSRs); and
interviews with Housing Staff.
Separate focus groups will be Focus groups and interviews
held with each group (DAs,
will occur in September and
RAs, RLCs, CSRs), with at least October.
two focus groups for DAs and
RAs. Housing Staff Members
will be interviewed separately.
Materials review will occur
both before and after focus
groups.
2
Goal(s) Supported
This survey measures resident
satisfaction with SHRL services
and personnel; as well as with
students' satisfaction with
their college experience. FY
2013-2014 results will be
compared to data from 2011
and 2012, and used to
enhance programs and
services in order to increase
overall resident satisfaction.
Department Goals #1, #2,
#3 & #4 and DSAES
Strategic Initiatives #1 &
#2.
Purpose
Goal(s) Supported
The purpose is to evaluate the Department Goal #3 and
effectiveness of the desk
DSAES Strategic Initiative
assistant program and the
#2.
level of customer service of
the Desk Assistants in terms
of promptness of service,
helpfulness, politeness and
problem resolving. Results
will be used to make any
adjustments to office training
and expectations.
SHRL Assessment Plan and Report 2013-14
Program or Services Being Assessed: First Year Experience Program (FYRE)
Learning Outcome(s) and/or
Method
Frequency
Program Objective(s)
Objective -By providing support to first year
residents through supplying information on
class registration and financial aid; enhancing
study skills; and fostering the development
of social networks, FYRE students will acquire
the knowledge and confidence to persist to
their second year and beyond.
Measures/outcomes:
- Residents will persist in their studies and
return the following year.
-Residents will identify campus resources to
help them with their pursuits.
-Residents will participate in community
activities.
The "Map-Works" First Year
Transition Survey will be sent
to all freshmen residents. A
"Map-Works" Fall Check-up
Survey and Spring Check-up
Survey will also be sent.
GPAs and retention rates will
be checked. In addition,
short surveys will be
administered after each
program.
Timeline
(Month)
The First Year Transition
Survey, Fall Check-up and
Spring Check-up will each
be administered once.
Program surveys will be
administered after each
program. GPA's will be
checked at the end of Fall
and Spring semesters.
Retention will be checked
in Fall 2014.
3
The First Year Transition
Survey will be
administered in
September. The Fall
Check-up will go out in
mid October. The Spring
Check-up will go out in
February. Program
surveys will be
administered after each
program. GPA's will be
checked in January and
June. Retention will be
checked in September
2014.
Purpose
Goal(s) Supported
To determine the extent to Department Goals #1 & #2
which FYRE residents feel and DSAES Strategic
supported in their choices; Initiative #1.
engage in university life;
and persist in their studies.
Results will be used to
offer intentional
intervention to at-risk
residents, Results will also
be used to enhance the
FYRE programming for the
coming year. The goal is to
have a higher retention
rate among FYRE residents
than UH overall retention
rate.