DSAES Assessment Plan for AY 2015-2016
Department/Program Name:
Director:
Department/Program Assessment
Contact(s) (in addition to above):
Department Mission Statement:
Department Vision Statement:
Center for Students with DisABILITIES (CSD)
Cheryl Amoruso
Cheryl Amoruso/Crystle Hutchinson
The mission of the Center for Students with DisABILITIES (CSD) is to facilitate student learning and success by ensuring that
qualified students who have disabilities have equal opportunities for learning, discovery, and engagement which will lead
them to graduating from the University of Houston and obtaining meaningful gainful employment.
Our vision is to provide exemplary, individualized, effective services to all UH students who have disabilities. Our goal is to
empower graduates who have the education and skills necessary for success in a changing world.
1. Provide comprehensive, quality, individualized accommodations and services to all students registered with CSD in a timely
manner in order to facilitate student success (Strategic Initiatives 1B, 2B).
Department FY16 Goals: (include all 2. Increase the knowledge base of UH students, faculty, and staff about CSD services, academic accommodations, and
department goals and DSAES
disability-related issues through at least 10 presentations and/or campus events each year (Strategic Initiatives 1E, 2B, 5C).
strategic plan mapping)
3. Provide the highest quality customer service experience utilizing training, resources, and technology to improve student
satisfaction (Strategic Initiatives 2B, 2E, 3C, 5D, 6E).
1
DSAES Assessment Plan for AY 2015-2016
Program or Services Being Assessed (Assessment Activity #1): Intake Timeliness
Learning Outcome(s) and/or
Assessment Activity Objective(s)
Purpose of Assessment Activity
Method
Students who register with CSD will To maintain data regarding timeliness of CSD is maintaining pertinent information
participate in an intake appointment intake appointments for each student who relating to this goal in an Excel spreadsheet
in order to track the time between the
with a counselor within two weeks. requests and qualifies for CSD services.
student submitting medical documentation
and their participating in an intake
appointment with a counselor.
Summary of this activity (to be completed at the end assessment cycle for this activity)
Results (i.e. data collected):
Action (i.e. what will change in the department or program as a result of the data collected):
2
Frequency / Timeline
FY16 Goal(s)
Supported
Baseline data is
Departmenta
entered into the Excel l goal #1
spreadsheet at each
contact.
DSAES Assessment Plan for AY 2015-2016
Program or Services Being Assessed (Assessment Activity #2): Workshop Effectiveness
Learning Outcome(s) and/or
Assessment Activity Objective(s)
90% of workshop attendees will
demonstrate understanding of CSD
services, accommodations, and/or
disability issues as a result of
attending a CSD workshop.
Purpose of Assessment Activity
Method
To assess training effectiveness and obtain a quiz will be distributed to participants at
feedback for improvement.
the end of each workshop session. A
passing score of 80% or above will be
considered a demonstration of a basic
understanding of CSD services and
academic accommodations.
Summary of this activity (to be completed at the end assessment cycle for this activity)
Results (i.e. data collected):
Action (i.e. what will change in the department or program as a result of the data collected):
3
Frequency / Timeline
FY16 Goal(s)
Supported
Following each
Departmenta
presentation
l goal #2.
conducted by CSD. The
number of
presentations
conducted each year
varies.
DSAES Assessment Plan for AY 2015-2016
Program or Services Being Assessed (Assessment Activity #3): Customer Service
Learning Outcome(s) and/or
Assessment Activity Objective(s)
Purpose of Assessment Activity
Objective- To assess the satisfaction To assess customer satisfaction and obtain
of our "customers," to include
feedback for improvement.
students, potential students, family
members, faculty, staff, agency
representatives, and others.
Method
CSD currently distributes Student
Satisfaction Questionnaires in final exam
envelopes in December and May.
Additional assessment tools will be
explored to assess customer satisfaction
for the other "customers" that we serve.
Summary of this activity (to be completed at the end assessment cycle for this activity)
Results (i.e. data collected):
Action (i.e. what will change in the department or program as a result of the data collected):
4
Frequency / Timeline
Each semester.
FY16 Goal(s)
Supported
Departmenta
l goal #3.