Error; PGX−pim1 VRU Status (18) Message
Received From VRU Out of Sequence. Ignoring
Document ID: 20491
Contents
Introduction
Prerequisites
Requirements
Components Used
Conventions
Symptoms
Resolution
Related Information
Introduction
This document addresses the problem of calls that are not registered in the Termination_Call_Detail
table when routed to a Voice Response Unit (VRU) or Interactive Voice Response (IVR).
This document is also applicable to a scenario when the VRU Peripheral Interface Manager (PIM) logs
contain this error message:
PGXY−pim1 VRU Status (18) Message Received From VRU Out of Sequence. Ignoring
Where X is 1, 2, ,3, 4 or 5.... &
Y is side A or B
This error is displayed on the PIM process window on a Peripheral Gateway (PG), or when you view the VRU
PIM log. You can use the Dumplog Utility to view the VRU PIM log.
Prerequisites
Requirements
Readers of this document should have knowledge of these topics:
• Cisco Intelligent Contact Management (ICM) PG functions
• VRU functions
• Microsoft SQL Query Utilities (Query Analyzer for Microsoft SQL Server version 7.0 or ISQL_W
for Microsoft SQL Server version 6.5)
• How to Use the Dumplog Utility
Components Used
The information in this document is based on these software and hardware versions:
• Cisco ICM 4.5.x and later
• Microsoft Windows NT 4.0 and Windows 2000
• Microsoft SQL Server versions 6.5 and 7.0
The information in this document was created from the devices in a specific lab environment. All of the
devices used in this document started with a cleared (default) configuration. If your network is live, make sure
that you understand the potential impact of any command.
Conventions
For more information on document conventions, refer to the Cisco Technical Tips Conventions.
Symptoms
You notice 0 calls when you run the following Microsoft SQL query with Microsoft ISQL_w or Query
Analyzer on an Admin Workstation (AW) for the Peripheral ID used by the VRU/IVR:
select * from Termination_Call_Detail where PeripheralID = XXXX
and DateTime
> 'Aug 01 2000 00:00'
Or
After you run this query, the VRU PIM logs display this error message:
PGXY−pim1 VRU Status (18) Message Received From VRU Out of Sequence.
Ignoring Where X is 1, 2, ,3, 4 or 5.... &
Y is side A or B
Resolution
This error is generated by the VRU PIM when the interface between a VRU/IVR and PG is not set correctly.
The VRU Application Programming Interface (API) allows the user to check and change the kind of interface
used. Cisco recommends that you verify with the customer or the VRU/IVR vendor for the supported
interfaces. The supported interfaces are:
• Event Data Feed
• Polled Data Feed
• Call Routing Interface
• Time Synchronization Interface
• Service Control Interface
After you confirm that the interface version is supported by VRU/IVR, run the Set Up program for
verification, or to change it to a supported interface.
Related Information
• How to Use the Dumplog Utility
• InterVoice−Brite
• Technical Support − Cisco Systems
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Updated: Mar 21, 2005
Document ID: 20491