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Health Literacy Policy in
Scotland
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Twitter:
@KramerGraham
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Dr Graham Kramer
GP Tayside
National Clinical Lead Self Management and
Health Literacy
Scottish Government
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• No requirement for health
literacy policy
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• Integration of health literacy
into existing programs
• Prioritise areas for
development
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kills
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Health
Literacy
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nderstanding
onfidence
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nowledge
to access and
collaborate in our
own health and
healthcare and
successfully selfmanage
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Social disability model
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We wouldn’t be disabled but for the
systemic barriers that society places
in our way.
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Q. How do you improve people's computer literacy?
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Ambition
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“We want Scotland to be a health
literate society which enables all of
us to have sufficient confidence,
knowledge, understanding and
skills to live well, on our own terms,
and with any health condition we
may have”
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Health
literacy
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Health Literacy
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Aims
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• Raise awareness and the capabilities of
professionals
• Promote the development and spread of
existing and new health literacy tools,
innovations and technologies
• Improve access to these tools and
resources
• Cater for health literacy needs at
transitions of care
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Workforce awareness and
capabilities programme
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Develop an organisational culture to support
HL
Address in their rights and inequalities agenda
Support staff capabilities
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Leadership, management and team
leaders
Individual Clinical Staff
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Recognise people’s HL needs
Aware of appropriate resources
Employ a range of tools
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•
•
•
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Key to addressing Health literacy is not so
much to get us to see the world from the
perspective of healthcare but for
healthcare to see the world from our
perspective.
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Contractual
support
Navigators
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Email, text
Translators
Signage
Continuity
Organisational
Infrastructure
Bibliotherapy
Emotional &
psychological
support
Literacy accessible
information resources
Multimedia/Apps
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Chaplaincy
Shame-free
encounters
hP
Peer delivered
Structured education
Knowledge
Understanding
Confidence
Skills
Community resources
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Medication tools:
Clear labelling
Adherence tools
Decision aids
Support self management
Storytelling
Peer support
Community based health and adult literacy services
People involved in producing resources
He
Shared
correspondence
Informed and
engaged people
Meaningful results
Extra time
Aware and collaborative
professionals
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Health
Literacy
House of Care
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Leadership
Carers/Family
Awareness
training
Jargon free
communication
Teachback
Reflective practice
Multidisciplinary
Health literacy
clinical champions
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The Health Literacy Place
www.healthliteracyplace.org.uk
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• Provide desktop access to existing tools
and resources
• Promote examples of health literacy
practice and innovation
• Provide references and articles
• Establish a community of practice and
support health literacy champions
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National Demonstrator Programme
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• Really aimed at supporting the health
literacy needs, information etc to
support people at transitions of care.
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Opportunities
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• Small Country
• Communitarianism
• Political focus on addressing
inequality
• Need for change
• Spirit of innovation
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Challenges and limitations
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o Implementation
o Evaluation
o Time and money
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Thank-you!
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www.healthliteracyplace.org.uk
graham.kramer@scotland.gsi.gov.uk
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@KramerGraham