Division of Administration and Finance
Plant Operations
Press Release
FOR IMMEDIATE RELEASE
Cynthia Ramos
Programs Manager
713-743-5566
cmramos@central.uh.edu
FACILITIES MANAGEMENT ROLLS OUT PROJECT DELIVERY EVALUATION PROCESS
Houston, April 3, 2012 – Facilities Management (FM) has made significant strides since early
2010 in the establishment of a Project Delivery Program for Minor Construction and Renovation
Projects. In an effort to continuously improve the program model and measure performance, FM
is moving forward to implement an additional program element that will include: vendor, planning
and customer evaluations for completed projects. This will provide a means to evaluate minor and
planned projects on campus. A future program element will be added which will also evaluate
major construction projects, and it is anticipated for roll out by Facilities Planning and
Construction in mid-April 2012.
Facilities Management will initiate surveys with customers once a project is complete.
Incorporating customer feedback into the project delivery process is an important part in
evaluating all members of the project team as well as establishing benchmarks and managing
overall program and vendor performance. The feedback received from the evaluation will also
serve as a baseline for continued process and project improvements and annual training
improvements.
Executive Director Melissa Rockwell-Hopkins stated that. “Evaluating our performance is an
essential component of our ultimate goal which is to become the benchmark for campus project
delivery. To do this we need to ensure that we provide timely, competitive and quality project
services, as well as measure and report on our progress.”
Other improvements previously made to this program will be featured in the Plant Operations
Spring Newsletter and can also be accessed by visiting http://www.uh.edu/plantops/projdel/fmpd/index.php
Continued Program Improvement: Facilities Management and Facilities Planning and
Construction will each complete a published, annual report this year encompassing all projects
completed, deferred maintenance addressed, program improvements completed, survey results
and new program improvement targets and resulting actions from the feedback received.
The evaluation forms and process documentation can be found under the Plant Operations
Project Delivery webpage within Step 7 of the project delivery process
http://www.uh.edu/plantops/projdel/fm-pd/index.php
For questions related to this new program element, please contact Melissa Rockwell-Hopkins,
Executive Director of Facilities Management, at 713-743-8750 or mrockwel@central.uh.edu.
About the University of Houston
The University of Houston is a comprehensive national research institution serving the globally
competitive Houston and Gulf Coast Region by providing world-class faculty, experiential learning
and strategic industry partnerships. UH serves more than 38,500 students in the nation’s fourthlargest city, located in the most ethnically and culturally diverse region of the country.