Leadership
Managing High Performing Teams
Master the interpersonal and team-dynamics skills that allow you to get the most out of your team and yourself.
Seminar Leaders:
Dr. Marie-Hélène Adrien is a partner and President
of Universalia Management Group, a Montreal-based
consulting firm specializing in evaluation, project
management and organizational development. She has
fifteen years experience in human resources management
consulting, including planning, performance management,
Overview
Teams are fast becoming the basic building-block of the modern, global business world. In the era of the customer
revolution in which power is shifting from the seller to buyer, teams provide organizations the flexibility to deal with
and respond efficiently to today’s rapidly changing business climate. Understanding how to effectively work in and
manage high-performing teams has become a critical skill – one that has spawned a confusing abundance of articles,
books, and email spam offering the “one true secret” to successful teams. This workshop provides the practical
strategies and skills required to get the most out of teams as managers and members. Extensive work and reflection
in groups throughout the session will provide participants with the concrete skills that will help them work in and
manage teams effectively.
recruitment, professional development and training.
Dr. Mark Mortensen joined McGill’s Faculty of
Management in the fall of 2003. His research focuses on
group dynamics in geographically distributed teams
and the effects of technology on interpersonal interaction.
Dr. Mortensen is currently involved in research investigating
the causes of team boundary disagreement and its effects
on team outcomes, including performance, innovation,
and knowledge management. Dr. Mortensen’s teaching
specialties include Team Dynamics, Distributed Work,
and Organizational Behavior.
Key Benefits and Takeaways
Among the questions we will tackle in this workshop are:
• What does it mean to be a “high performing team”?
• How do you design and build a high performing team?
• How do you understand and manage the different phases of your team’s development?
• What are the essential ingredients for successful team dynamics?
— How do you establish and foster healthy team norms?
— What are the critical roles your team requires in order to perform?
— How do you create and support the goals necessary to motivate your team members?
• How can you promote creativity and guide the innovation process within your team?
• How can you effectively support your team’s decision-making and problem-solving processes?
• How do you effectively lead your team to high performance?
• What are the unique challenges faced by special types of teams: geographically distributed, cross cultural, and
“virtual” teams; cross-functional teams, intra-organizational teams, and self-managing teams)
Who Should Attend
This program is relevant for professionals at all levels who recognize the critical importance of getting the most
out of their teams, including:
• New team managers faced with coordinating the work and personalities of their new team
• Experienced managers who want to better understand and manage the team dynamics they witness
on a daily basis
• New and experienced managers and members of cross-functional, intra-organizational, and geographically
distributed teams who are wrestling with the unique challenges posed by such teams
Leadership Managing High Performing Teams
Program Content
Through a combination of lectures, exercises, group discussions, and reflection, participants will gain a deep understanding of their own strengths
in building high-performing teams. Participants will also gain a set of practical tools they can apply directly to the teams in their organizations.
Day One
Team Performance
•Understanding team performance;
look beyond traditional production measures to evaluate
Day Three
Self-reflection, self-evaluation, and application
•Reflect on and analyze your own ability to create a
high-performing team;
Program dates:
December 8 - 10, 2004
April 18 - 20, 2005
Time: 9:00 am to 5:00 pm
broader benefits of your team including team member learning,
evaluate your own experiences to recognize your
integration in the organizational context, and the ability to
strengths and areas for improvement while learning from
Fee: $1875.00
capitalize on team experiences to work together effectively in
other participants
Plus applicable taxes. Includes program fee, all
educational materials and learning tools, continental
breakfast, coffee breaks and lunches.
the future
•Designing the best team for your task;
•Explore the unique issues that face commonly-used
non-standard teams;
build your team with the most efficient structure, processes,
examine cross-functional, intra-organizational, self-managed,
and leadership to tackle and accomplish its unique task
and geographically distributed teams to learn the challenges
•Understanding and managing your team’s development;
inherent in managing each of these types of teams effectively
guide your team and helping team members to negotiate the
natural phases and processes of team development
Register early
To ensure an optimal learning experience for our
participants, many of our seminars are limited in
size. Please register early to guarantee your place.
Dates, fees, faculty, and course content are subject
to change.
•Getting the most out of your team’s communication;
guarantee open lines of communication, foster
collaboration, reduc misunderstandings, and promot an even
distribution of information throughout your team
•Determining the right type of leadership for your team;
Register a colleague and save!
Once five participants from the same organization
have completed any of our seminars in the same
academic year, the sixth participant attends for free!
identify your role, as team leader, in managing team processes
as well as learning how to uncover the best approach for
Cancellation policy
leading your team to success
Program fees must be received in full before the
start of the seminar. In the event that you are unable
to attend a seminar in which you have registered,
you will be granted, at no cost, one transfer to
another session within the calendar year. Should
circumstances make it necessary for you to cancel
your enrolment, you will be charged a $250
administration fee. If no notice is provided by the
start of the program and you fail to attend, full
tuition will be charged. A qualified substitute will
be accepted in place of a cancellation.
Day Two
Team Processes
•Recognizing and managing team norms;
recognize healthy and unhealthy team norms and using that
knowledge to establish and foster healthy team norms and
expectations that will enable, rather than constrain your team
•Understanding, assigning, and managing roles;
ensure the necessary roles are represented and achieve
the right balance between task and interpersonal skills within
your team
•Setting and achieving team goals;
use team goals to motivate and focus your team to achieve
high performance
•Fostering creativity and innovation in your team;
create the environment your team needs to “think outside the
Register by:
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box” and generate new ideas that will reinvigorate your
organization and help it adapt to a rapidly changing environment
•Managing the team decision-making process;
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streamline information gathering, reach the right
decisions quickly and efficiently, and avoid common decisionmaking pitfalls
E executive@mcgill.ca
www.executive.mcgill.ca
McGill International Executive Institute
Faculty of Management
McGill University
1001 Sherbrooke Street West, 6th Floor
Montreal, Quebec Canada H3A 1G5
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