PLANT OPERATIONS WEB CONTENT
MANAGEMENT PROCEDURES
POLICY: PLANT OPERATIONS WEB CONTENT MANAGEMENT PROCEDURE
Issued: November 15, 2010
PURPOSE:
The Plant Operations (Plant Ops) Web Content Management Initiative aims to implement a system to support the
information management of Web content on the Plant Ops website while promoting compliance with UH
standards for branding, accessibility and communications. These procedures provide the process of keeping the
website content current and updated.
POLICY GUIDELINES:
The Plant Ops IT (POIT) department is responsible for managing all of the technology resources associated with
the website, including software, servers, and hosting services as well as the site technical design and navigation
architecture. Khanh Hodges serves in this role of the Plant Ops web developer. Content management is
distributed and is the responsibility of the designated staff member (see content manager list below). All website
content is subject to review and approval by the Executive Director of Facilities Planning and Construction and the
Executive Director for Facilities Management.
A Content Manager will be designated as the responsible party for website content management for Plant Ops as
indicated in the table below.
Website Area
Content Manager
Building Coordinator Program
Capital Planning & Technical Services
CLICK Program
CRDM Program
Customer Service Center
Jacquie Vargas
Mike Yancey
Lisa Benford
Cynthia Ramos
James Ballowe
Departmental Information - Business
Services
Cynthia Ramos
Departmental Information - Central Facilities
Services
Jacquie Vargas
Departmental Information - Environmental
Health and Safety & Risk Management
Cydney Rax
Departmental Information - Facilities
Management (FM)
Cynthia Ramos
Departmental Information - Facilities
Planning & Construction (FPC)
Ruth Hulett
Departmental Information - Minor and
Planned Projects
Anna Wiesman
Departmental Information - Skilled Trades
Samantha Crosby
Departmental Information - Utilities, Energy &
Technical Services
Sameer Kapileshwari
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PLANT OPERATIONS WEB CONTENT
MANAGEMENT PROCEDURES
EHRM Staff Directory/Org Charts
FAMIS Implementation Project
FM Articles and Publication
FM Services
FM Staff Directory/Org Charts
FPC - Capital Projects Monthly Reports
Cydney Rax
Lillian Wanjagi
Cynthia Ramos
Cynthia Ramos
Cynthia Ramos
Ruth Hulett
FPC - Ongoing Major Capital Projects
(project by project details)
Jonathan Thurston and Katherine Miller (PM
and SPM assigned to the specific Project)
FPC Articles and Publication
FPC Services
FPC Staff Directory/Org Charts
News and Events - FM
News and Events - FPC
Office of Facilities Information
Plant Ops Committees
Ruth Hulett
Ruth Hulett
Ruth Hulett
Cynthia Ramos
Ruth Hulett
Camille Porter
Cynthia Ramos
Plant Ops Information Technology (POIT)
Plant Ops Newsletter (Publishing and
Editing)
Project Delivery
Project Inspection and Controls
Service Guides
Sheree Pearce
Cynthia Ramos
Jim Norcom and Gary Alley
Gary Alley
Cynthia Ramos
UH HR Policies and Information for Plant
Ops Staff
Cynthia Ramos
Website Links and Functionality
Khanh Hodges
Content Manager Responsibilities:
•
•
•
•
•
•
•
The content manager will serve as the main point of contact for the assigned content in all areas of the Plant
Ops website. The content manage will insure that the assigned content is current and accurate by reviewing
the content monthly at a minimum.
The content manager will review the designated website content monthly to verify that information is
accurate and up-to-date. Revised and updated content will be due to the Web Developer (Khanh Hodges)
th
every month on the 15 .
The content manager will develop or collect new information as required for the assigned section.
The content manager will provide feedback on website content to the executive directors and the web
developer.
The content manager will review and determine which changes require review by other stakeholders before
forwarding to the web developer for implementation. The content manager will also be responsible for all the
communication with impacted stakeholders – internal and external parties on any proposed changes the
website.
The content manager will be responsible for the appropriate content approval from the Director/Principal
Project Managers and Executive Directors as needed. The approval must be granted prior to forwarding to
the web developer for implementation.
The content manager will be responsible to periodically query the staff as to any needed changes to the
website.
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PLANT OPERATIONS WEB CONTENT
MANAGEMENT PROCEDURES
Web Developer Responsibilities:
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•
•
The web developer is responsible for the cohesive organization and smooth functioning of the entire Plant
Ops website including maintaining all the technical functionality and all links in the website.
The web developer also solves web problems, both technical and aesthetic, and provides advice and training
concerning UH web standards, design, and software.
The web developer is responsible for posting all changes requested by the content managers. The web
developer will notify content managers when changes have been completed and posted. Content managers
should only forward approved changes to the posted on the website.
All Staff Responsibilities:
•
All Plant Ops staff members should communicate with their content manager suggestions for improvements
or additional information they think would be useful to the University of Houston community and vendors.
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