WELCOME
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1
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协作:
人们在一起工作的艺术，以达到共同目标
The act of people working together to reach a common
goal.
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Cisco Confidential
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移动
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视频
云
Cisco Confidential
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CIOs expect 38% of their workforce to use
personal devices at work by the end of 2012
(Gartner– Aug 2012)*
Apple has sold 400 Million IOS devices. (Apple – June
2012)
At last count, there were an estimated 1.3 Million
Android activations per day, Android is now the #1
mobile OS. (Google – Sept. 2012)
•Bring Your Own Device: New Opportunities,
New Challenges
August 2012, David A. Willis
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Cisco Confidential
5
75% of business leaders believe in-person
collaboration is critical to business success
and has the potential to increase productivity
by over 20% (Economist study)
Business videoconferencing
will grow six fold between 2011-2015 (Cisco VNI)
Web-based videoconferencing was
56.3 percent of total business
videoconferencing traffic in 2011.
(Cisco VNI)
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Cisco Confidential
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25 percent of surveyed companies utilize hosted
services, of non-users 47% likely to use hosted
services within the next 12 months (Frost and Sullivan)
By 2016 over 50% of all net new deployments of
video infrastructure will be delivered from the cloud
or on a software as a service (SaaS) basis (Gartner –
Aug 2012)*
56% of survey respondents currently use or plan to
use collaboration via SaaS deployment model
(Forrester)
* Market Trends: Videoconferencing,
Worldwide, 2012, August 2012, Scott
Morrison
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Voice
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Data Video
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满足员工的期望值
Advanced
Enhanced
Basic
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中型市场(最多1000 用户) 企业已经准备好用协作来武装
我们的创新了吗？
75% 的企业还没有从传统系统升级到基于IP的技术
用户在老版本IP-PBX上也没有实现协作的好处
中国中型市场的协作目标市场是35亿人民币每年
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• 成长型 企业在协作上的花费增长迅速
• 销售语音并不足够－混合型/TDM向IP 的转移正在加速
• IT 开销 趋于平， 但是在技术上的花费在全球领域迅速增加
SMB 协作开销对比SMB语音开销
$5,000
55%
50%
$4,000
45%
$3,000
40%
$2,000
35%
30%
$1,000
Voice Spend
Collab App Spend
25%
$-
20%
2010
2011
2012
2013
2014
2015
年
协作 = 会议，即时消息/状态，呼叫中心，团队协作
© 2010 Cisco and/or its affiliates. All rights reserved.
Source: GMV, 2012
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$7.4B TAM for Collaboration
WW Enterprise Voice Market Share
40%
 #1 in Enterprise Voice
35%
 #1 in Web Conferencing
30%
~40% share
25%
 #1 in Unified Messaging
20%
Avaya/
Nortel
15%
10%
Siemens
NEC
Alcatel-Lucent
5%
1Q06
2Q06
3Q06
4Q06
1Q07
2Q07
3Q07
4Q07
1Q08
2Q08
3Q08
4Q08
1Q09
2Q09
3Q09
4Q09
1Q10
2Q10
0%
 #1 in Audio Conferencing
 #1 in Telepresence
 100K+ Customers (>100 users)
Nortel
 Over 50,000,000 phones
 48% SOM WW IP Phones
Sources: Synergy Research, Frost & Sullivan, Gartner, Intellicom Analytics, Cisco
Note: Enterprise Voice excludes low-end KTS category
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功能丰富, 企业级的协作解决方案为中型企业特别优化
企业级的功能
简化的管理
优化的价格和订单流程
Cisco Business Edition
6000
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SIP Provider
PoE Switch
Voice Gateway
(Cisco ISR)
Cisco Business Edition 6000
© 2010 Cisco and/or its affiliates. All rights reserved.
最多:
• 1,000 用户
• 1,200 设备 (MD Server)
• 2,500 设备 (HD Server)
• 1,000 语音信箱
• 100 呼叫中心座席
• 1,000 IM 用户
• 25 自动话务台
• 50 站点
Optional
Clustering
• 高可靠性,
LAN 或
WAN
(across WAN or within LAN)
• 可自愈的分支
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服务
管理
终端
应用
基本平台
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准备好的: 配置好的BIOS
& RAID Array
虚拟化: Hypervisor 已安
装
方便的: 应用安装文件已导
入
 Medium Density (MD) 服务器: 最多 4个 UC 应用 + 1 个管理应用
 High Density (HD) 服务器: 最多8 UC 应用 + 1 管理应用
 最多1000 用户, 50 站点 和 100 呼叫中心座席.
 高可靠性，在LAN 或 WAN 环境中，通过第二台服务器实现
 可自愈的分支.
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类型
MD 服务器
目标
中等规模公司< 300 用户
快速扩张的公司 > 300 用户
应用需求
高级协作
(语音, 消息 , Jabber)
全协作
(视频, 会议，呼叫中心等)
容量
1000 用户 / 1200 设备
1000 用户 / 2500 设备
价格 （CPL）
$19，740
$43,680
应用数量
4 协作应用+ UPM BE 或 PCP
8 协作应用+ UPM BE 或 PCP
迁移
Enterprise UCM, 增加硬件
Enterprise UCM, 支持超过1000 用
户在相同的服务器上
软件
可以订购Export Restricted 或
Export Unrestricted 软件版本
只能订购 Export Restricted 软件
版本
© 2010 Cisco and/or its affiliates. All rights reserved.
HD 服务器
Cisco Confidential
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组件
CPU
RAM
Disk
RAID
网络
电源
VMware
Medium Density Server
High Density Server
2 x 2.4 GHz E5-2609 / 4 Cores / 80W 2 x 2.4 GHz E5-2665 / 8 Cores / 115W
/ 10MB Cache
/ 20MB Cache / Hyper-Threading
6 x 8GB DDR3-1600-MHz
4 x 8GB DDR3-1600-MHz
RDIMM/PC3-12800/
RDIMM/PC3-12800/
dual rank/1.35v
dual rank/1.35v
4 x 500GB 6Gb SATA 7.2K RPM
8 x 300GB 6Gb SAS 15K RPM
SFF HDD/hot plug/drive sled mounted SFF HDD/hot plug/drive sled mounted
Mega RAID 9266-8i + battery backup Mega RAID 9266-8i + battery backup
configured for RAID 10
configured for RAID 5
2 x 1Gb + 1Gb LoM On-board plus
2 x 1Gb + 1Gb LoM On-board
Intel i350 Quad Port 1Gb Adapter
1 x 650W power supply
2 x 650W power supplies
nd
(2
power supply available as option)
Hypervisor Edition 2 CPU sockets,
vRAM unrestricted
© 2010 Cisco and/or its affiliates. All rights reserved.
Hypervisor Edition 2 CPU sockets,
vRAM unrestricted
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组件
Medium Density Server
High Density Server
Hardware with
Pre-loaded SW
(VMware and UPM /
PCP licenses)
$19,740
$43,680
SmartNet
$239 per year
Software license and service order are the same
Starter Bundles
(25 UCL/25 UWL)
$1050/$2100
Add-on Bundles
CCX, VCS, WebEx MC
Add-on Licenses
Same as a la carte pricing
Services
UCSS/ESW/ECMU
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Application
vCPU
vRAM
Medium Density Server: up to 1,200 devices
High Density Server: up to 2,500 devices
2
4GB
1,000 Voice Mails
1
4GB
1
2GB
1
2GB
25 clients
1
2GB
100 Agents
2
4GB
Cisco Video Communication Server
Control (VCS-C)
100 transversal and
100 non-traversal calls
2
4GB
Cisco Emergency Responder (CER)
1,000 users
2
4GB
1000 users, 50 phones/group
1
4GB
1
2GB
Cisco Unified Communications Manager
(UCM)
Scale
1,000 Users
Cisco Unity Connection (CUC)
Cisco Unified Provisioning Manager
Busines Edition (UPM-BE)
1,000 users on UCM, CUC and IM&P
Cisco Unified Instant Messaging &
Presence (CUIMP)
1,000 Full UC, IM & Presence users
Cisco Unified Attendant Console (CUxAC)
Cisco Contact Center Express (CCX)
Cisco Paging Server
Cisco Prime Collaboration 9.0 Provisioning
(PCP)
•
1,000 users
Medium Density Server 1200 devices
High Density Server 2500 devices
Please check co-residency policy for details:
http://www.cisco.com/en/US/products/ps11369/prod_white_papers_list.html
© 2010 Cisco and/or its affiliates. All rights reserved.
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Call Control
CUCM
Voicemail
Unity
Connection
IM &
Presence
Attendant
Console
CUxAC
1000
Users
1200
Devices
1000
VM/UM
Users
1000
IM&P
Users
Premium
Enterprise
Business
Department
Paging
50
Users /
Group
Contact
Center
CCX
100
Agents
Video
Emergency
Responder Interworking
VCS
CER
1000
Phones
100
Traversal &
100 nonTraversal
Provisioning
UPM-BE
PCP
All
Devices
1000 用户
Medium Density Server: 最多1200 设备
High Density Server: 最多2500 设备
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终端
应用
Cisco Unified
Communications
Manager
自建
© 2010 Cisco and/or its affiliates. All rights reserved.
混合
云
Cisco Confidential
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语音
视频
安全
Cisco Unified
Communications
Manager
状态
移动
消息
On Premises
© 2010 Cisco and/or its affiliates. All rights reserved.
会话管理
Hybrid
Cloud
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New in 9.0
Advanced Video and
TelePresence management
Bandwidth Firewall Traversal
and B2B
Management
Content
sharing
Any-to-any interoperability
© 2010 Cisco and/or its affiliates. All rights reserved.
 Intelligent TelePresence and Video call
control and management
 Mission critical video that scales with
ease
 Video communication outside
the firewall (requires VCSExpressway)
 Protecting investments in third party
video and voice assets through
standards
SIP- H.323 Interworking
3rd party PBX Video Gateway
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

Customer call is
transferred to the
next extension in
the group until
answered
“lack of
consistency
required us to
introduce a live
person”
© 2010 Cisco and/or its affiliates. All rights reserved.
联络中心
话务员组
Hunt Group寻线组


Customer call is
answered by an
attendant who
directs the call with
the help of a
desktop GUI
“We were losing
sales from long hold
times, and frequent
call transfers”



IVR self-service for
account status
Screen pop and CRM
integration for
centralized customer
info
Integrated reports
reveal opportunities to
improve the
customer experience
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Cisco Business Edition 6000 9.x
with Cisco Unified Communications
Manager and Cisco TelePresence Video
Communications Server (VSC-Control)
Running Co-resident
TelePresence Video
Applications
VMware and Appliance
3rd Party/H.323
Video Endpoints
Video
Interworking
Unified Call Control
Expressway™
Firewall Traversal
B2B and
Remote Worker
VCS-Control on Business Edition 6000
Maximum capacity:
100 traversal (interworking calls)
100 non-traversal (non-interworking) calls
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•
•
•
•
基本 Paging
高级 Notification
Free, not licensed
Optional and licensed
Point to Point and Group
Live Audio Paging to/from
Cisco IP Phones
Unlimited Groups/Zones of
endpoints as configured by
admin
Maximum of 50 endpoint
devices per group
Paging between 站点 is
supported (Multicast on
WAN required)
© 2010 Cisco and/or its affiliates. All rights reserved.
•
•
•
•
•
•
•
•
•
•
•
•
Pre-recorded/scheduled broadcasts (school
bells/shift changes)
Notification to Jabber IM
Notification to Social Media (key for higher ed)
Communication with mobile and remote users
Triggered notification to/from other systems- M2M
input/output (panic buttons, door locks, lights, etc.)
Integration to existing overhead paging systems
Text and Audio to Cisco IP Phones and other
endpoints
Broadcasts to IP Speakers
911/emergency call monitoring/alerting/recording
Weather Alerting with CAP
Dynamically-triggered emergency conference calls
And more..
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• Licenses for Advanced Features are available in 2 ways:
•
Perpetual licenses are obtained from SolutionsPlus
•
Annual Subscription licenses are purchased directly from the vendor Singlewire
• Perpetual licenses have very small yearly maintenance fees per user for upgrades and fixes
• Subscription licenses have price breaks for multi-year subscriptions and include
upgrades/fixes
•
You can calculate subscription prices with online calculator tool:
http://www.singlewire.com/quote_gen/quote_form.php
One Year
Subscription
Base Quantity
Annual List Price
50 Endpoints Tier
50
$750
250 Endpoints Tier
250
$2,450
1,000 Endpoints Tier
1,000
$8,750
2,500 Endpoints Tier
2,500
$17,500
5,000 Endpoints Tier
5,000
$31,500
Unlimited Endpoints
Unlimited
$50,750
© 2010 Cisco and/or its affiliates. All rights reserved.
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• Support 3rd party applications on both server options
• New VMware license allows for 3rd partner application co-
residency on BE 6000 under the following conditions:
•
•
CDN collaboration applications and Solution Plus collaboration
applications developed by Cisco development partners are
allowed to be run co-resident subject to co-residency
deployment rules
•
A maximum of three 3rd party Collaboration application VMs
are permitted per BE 6000 sever and up to six per deployment.
Follow Cisco BE 6000 Co-residency Policy at the following link:
http://www.cisco.com/en/US/products/ps11369/prod_white_papers_list.html
•
Support: customer must be willing to remove any Cisco UC
applications or 3rd party UC virtual machines if Cisco determines
they are causing performance issues.
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Cisco Confidential
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Resource Allocation Policy for All Applications:
• 1 vCPU must be left unused for hypervisor scheduler if CUC is deployed in a VM
• 2GB RAM must be left unused for hypervisor memory overhead
• CPU or RAM oversubscription is not permitted (1:1 vCPU to core, sum of vRAM + 2GB
<= total physical RAM)
• Recommend 1:1 for hard-disk spindle (10K or 15K rpm) to virtual machine ratio to
reduce IOPS issues and read/write latency (application mix must not cause disk latency
to exceed 20mS).
• Certain other Cisco UC applications are allowed in addition to certified BE 6000
applications. List of Cisco UC applications will be published on cisco.com.
• Only CDN collaboration applications and Solution Plus collaboration applications 3rd
party applications developed by Cisco development partners are allowed to be run coresident under the condition of following the deployment rules
• Up to three 3rd party Collaboration application VMs are allowed per BE 6000 server
• Up to six 3rd party Collaboration application VMs are allowed per deployment of BE
6000 servers.
• Support: customer must be willing to remove any other Cisco or 3rd party application
virtual machines if Cisco determines they are causing performance issues with the
BE 6000 UC applications.
© 2010 Cisco and/or its affiliates. All rights reserved.
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Personal Video
© 2010 Cisco and/or its affiliates. All rights reserved.
IP Phones
Jabber for Mobile Jabber for Mac/ Tele-presence
Win
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Basic Voice
Communications
Endpoints
3900
Series
Business
Communication
Endpoints
6900 Series
Advanced
Business
Communication
Endpoints
Advanced
Professional
Media Endpoints
Advanced
Collaborative
Media
Endpoints
8900
Series
9900 Series
Integrated
Collaborative
application
Endpoints
DX 650
Video-Immersive
Media
Endpoints
EX Series and
CTS Systems
7900 Series
Cisco Jabber on Any Device
Virtualization Experience Clients
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TX 1300 Series
TX1310-65
P RO F I L E S e r i e s
Profile 65
Single or Dual
Profile 42 MX300 and MX200
Single or Dual
EX Series
Personal
CTS 500
Profile 55
MX Series
500-32
© 2010 Cisco and/or its affiliates. All rights reserved.
EX90
EX60
QUICK SETS
TX9000 TX9200
I N T E G R ATO R S
For custom and industry
applications
Active Collaboration Room
Multipurpose
Solution
Platforms
Codec C90
Codec C60
Codec C40
SX20 Quick Set
Mobility
Jabber Video for
TelePresence
V E RT I C A L S
Immersive
TX 9000 Series
Healthcare &
Education
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新的统一通讯客户端软件，让员工更有效率的工作，交流
Cisco Jabber
One-one
One-to-few
Real-time
© 2010 Cisco and/or its affiliates. All rights reserved.
包含统一协作的应用程序：
全方面统一协作 TBD
•
实时短信，在线协作，在线提示

PC, Mac, 平板电脑, 智能手机
•
桌面共享，会议，

On-premises 或 云端
•
语音通信，视频通信

与 微软 Office 整合
Cisco Confidential
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Instant
Messaging,
Group Chat
Rich
Presence
Contact
Search
Enterprise
Call Control
User Management
& Authentication
Business
Video
Web/Desktop
Collaboration
Conferencing
Visual Voicemail
Medianet
(MSI)
© 2010 Cisco and/or its affiliates. All rights reserved.
Remote Access
App
Integration
(MS Office)
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Voice &
Video
Meetings
Jabber
Web
SDK
IM &
Presence
Voicemail
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Jabber
SDK
Plug-in
BE 6000
© 2010 Cisco and/or its affiliates. All rights reserved.
Communications
Manager
IM &
Presence
Unity
Connection
Messaging
WebEx
Collaboration
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© 2010 Cisco and/or its affiliates. All rights reserved.
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Provisioning
Manager BE
Or PC 9.0
Factory
configured HW
Preloaded SW
© 2010 Cisco and/or its affiliates. All rights reserved.
End-user Selfcare (UPM or
PC9.0)
Enterprise License
Manager
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Cisco Prime Collaboration
Provisioning
Simplified
deployment
and
configuration
© 2010 Cisco and/or its affiliates. All rights reserved.
 无缝的 – 内置的，单一界面来管理用
户和设备设置及配置
 统一的- 一个界面，一次登录
 简化- 业务流程和用户导向
 快速 - 1 分钟内 服务激活
 基于角色 – 针对身份权限授权
Cisco Confidential
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




Essential Operate Service and UCSS (UC Software Subscription)
SmartNet Service
Business Edition Support Community
Partner Helpline
PDI Helpdesk, TAC (Technical Assistance Center)
© 2010 Cisco and/or its affiliates. All rights reserved.
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