Name___________________________I.D._____
Class_______________Period___Date_________
Habit 5 Worksheet
Instructions: Read pages 164-179 and answer the following questions.
1. What is Habit 5?
2. Read page 164. What is the basic communication problem in both
examples (the shoe salesman; girls talking)?
3. What does “seek first to understand, then to be understood” mean?
Read pages 165-66.
4. What does the author say is the deepest need of the human heart?
5. Complete: People will open up to you (“expose their soft middles”)
when they feel genuine ________ and ___________________.
6. Read the example on pages 165-166 about the girl who was anorexic.
What did the three college roommates do to help the anorexic girl?
7. “People don’t care how much you know until they know ho much you
care.” How does the book say to show you care?
Read pages 167-170.
8. Complete: To understand someone you must ____________ to them.
9. What are the four primary forms of communication?
a.
b.
c.
d.
10.List the five poor listening styles.
a.
b.
c.
.
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d.
e.
11. What does “spacing out” mean?
12. What does “pretend listening” mean?
13. What does “selective listening” mean?
14. What does “word listening” mean?
15. What does “self-centered listening” mean?
16. Which poor listening style do you personally have the hardest time
not doing?
17. What three ways does the author say a person could respond when he is
listening from his own point of view?
a.
b.
c.
Read pages 170-173.
18. Complete: People don’t want to be ________, they want to be
__________.
19. When does probing occur?
20. What is another term that could be used for probing?
21. What are the three steps listed for genuine listening?
a.
b.
c.
22. a. What percent of communication is contained in the words we use?
_____%
b. What percent of communication is body language? _______%
c. What percent of communication is in the tone or feeling
of what is said? _______%
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23. Complete: To hear what other people are really saying, you need to
listen to what they are_______ _____________.
24. Read the poem “Please…Hear What I’m Not Saying” on pages 171172.
a. Whose needs is this poem talking about?
b. List the personal traits that the poem says are needed by the person
asking for help:
1.________________________
5._______________________
2.________________________
6._______________________
3.________________________
7._______________________
4.________________________
8._______________________
Read pages 172-175.
25. Read the section “second, stand in their shoes.” What does the term
“stand in their shoes” mean?
26. What does mirroring mean?
27. How is mirroring different from mimicking? Compare and contrast the
terms mirroring and mimicking.
28. What is the appropriate time to use mirroring as a communications
skill?
Read pages 176-177
29. Complete: If you want to improve your relationship with Mom or Dad,
try ________________ to them, just like you would a _____________.
30. List the two things that the author says will happen if you take the time
to understand and listen to your parents:
a.
b.
31. The text states that if parents feel you understand them, they’ll be more
willing to ______________to you, they’ll be more _______________,
and they’ll _____________you more.
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32. Parents need your help as well as your understanding. List five jobs
around your home that you are willing to do (without being asked) to
help your parents/guardians that will take some of the every day pressure
off them.
a.
b.
c.
d.
e.
Read pages 178-179.
33. What is the greatest fear that most people have?
34.Seeking to be understood requires _____________________.
35. According to the author, why is it important to express your feelings?
36. Giving ___________________ is an important part of seeking to be
understood.
37. According to the book, why is it important to give feedback in terms
of “I ….” Instead of “you….?”
38. What do you think the message is behind the saying “You have two ears
and one mouth – use them accordingly?”
39.Make three rules for yourself for expressing your feelings to your parents
in a responsible way that will hopefully result in them listening to and
understanding you better.
a.
b.
c.
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