Solution Overview
Independent Software Vendors Support Enterprise
Collaboration with Cisco Solutions
Expand your offerings. Support your customers with Cisco® collaboration
solutions. Create integrated experiences from browser to boardroom—across
desktops, mobile devices, and Cisco TelePresence® environments.
Benefits
• Enhance your applications
and workflows with the latest
collaboration capabilities
• Accelerate innovation
and reduce development
overhead with Cisco
collaboration technologies,
software development kits
(SDKs), and APIs
•Expand your channel by
partnering with Cisco to
uncover new and profitable
business opportunities
• Amplify your marketing
and sales efforts with
Cisco’s extensive co-marketing and go-tomarket programs
•Use Cisco Capital®
financing to meet financial obligations
© 2015 Cisco and/or its affiliates. All rights reserved.
Social media, mobile technologies, and faster networks have changed how people
collaborate on a personal level. But in the enterprise, collaboration lags despite
demands for increased productivity and heavier workloads. The need to do more with
less has created big business opportunities for independent software vendors (ISVs).
By embedding collaboration capabilities, such as instant messaging, voice, video,
and meeting-based collaboration in your applications, you add to their value,
differentiate them, and address new markets. By collaborating internally, you can
dramatically increase productivity and innovation in your own company.
Cisco supports collaboration with:
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Cisco Spark™, a team-based platform
•
Cisco WebEx® virtual meeting software
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Cisco Jabber®, the premier instant messaging, voice, and video solution
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Cisco Unified Communications technology, the market-leading unified
communications infrastructure; and
•
Cisco Unified Contact Center, an intelligent contact routing and call platform
With Cisco TelePresence leadership and a mobile-first approach, Cisco
collaboration platforms support anytime, anywhere access.
Cisco is the leader in networking, with more than 200,000 collaboration customers
globally and more than 400 active collaboration ecosystem developer and ISV
partners. Partner with Cisco and gain access to our products, channel partners,
expertise, customer base, and marketing channels.
For more information, go to www.cisco.com/go/isv
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Solution Overview
Increase Productivity Through Collaboration
According to a Corporate Executive Board (CEB) Enterprise Architecture Leadership Council survey1,
business leaders believe they need 20 percent higher employee performance to compete in today’s tough
markets. The survey also found that 50 percent of business productivity is linked to effective collaboration,
often across time and distance. Collaboration increases productivity, spurs innovation, and accelerates time
to market—and 67 percent of employees report an increase in work that requires active collaboration.
The need to collaborate is clear. But many enterprises are still defining their strategies and dealing with
collaboration-related issues. For example, collaboration tools typically host large amounts of critical data,
which must be managed and secured. These tools should be easy to deploy and easy to customize,
allowing end users to collaborate within the applications they use most often. This capability reduces the
need to manage multiple applications and communication channels on the desktop or mobile device.
Cisco Collaboration Portfolio: A Comprehensive Approach
Cisco helps strengthen your
competitive advantage with agile,
reliable solutions. We bring together
unified communications, user and
customer collaboration, a robust
developer ecosystem, and flexible
hosting solutions (Figure 1). We aim
to create a work space that is:
•
Mobile, social, visual, and virtual
•
Highly secure and easily
integrated into existing IT
landscapes
•
Figure 1 Flexible, Integrated Collaboration from Cisco
Content Management Messaging & Presence Customer Engagement Center Collabora9on Voice, Video, Conferencing Capable of supporting new
devices, applications, and styles
of interaction
Third Party Applica/ons, Business Process, Services Unified Customer Conferencing CLOUD Communica9ons Collabora9on HYBRID ON PREMISES Collabora9on Edge Architecture Cisco Network 1
© 2015 Cisco and/or its affiliates. All rights reserved.
Corporate Executive Board Enterprise Architecture Leadership Council survey
For more information, go to www.cisco.com/go/isv
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Solution Overview
At Cisco, our mission is to put no-compromise collaboration into every conference room, onto every desk, and into
every pocket. These endpoints are powered by a common architecture comprised of four key components:
•
Cisco offers a market-leading unified communications platform for enterprise and midmarket customers. The solution delivers integrated voice, video, mobility, and presence services across IP phones and video
endpoints, mobile and desktop devices, and web and business applications
•
Cisco customer collaboration products create the foundation for positive customer service. They allow you to
engage proactively with customers, connecting people with the information, expertise, and support they need,
when and where they need it
•
Cisco conferencing solutions bring together industry-leading WebEx and TelePresence to help your employees,
customers, and partners to collaborate anytime, anywhere with integrated voice, video, and content sharing
•
Cisco Collaboration Edge Architecture allows you to more securely provide remote access, collaborate with
customers and partners, and integrate with cloud services
To learn more, visit the Collaboration webpage.
Cisco Unified Communications
Cisco Unified Communications Manager is a powerful IP telephony call-processing system with traditional features like
session management. Its advanced capabilities include mobility, messaging, presence, and comprehensive conferencing.
Unified Communications Manager APIs simplify voice and video service delivery by addressing provisioning, device
monitoring, and serviceability. They also support mobility and presence at IP endpoints, media-processing devices,
voice-over-IP (VoIP) gateways, mobile devices, and multimedia applications.
To learn more, visit the Unified Communications webpage.
“Raising the productivity of
employees whose jobs can’t
be automated is the next great
performance challenge—and
the stakes are high.”
— McKinsey & Company,
The 21st Century Organization
Customer Collaboration
Cisco Unified Contact Center customer collaboration tools combine traditional contact-center technology and
processes in four key areas:
•
Social media
•
Network-based recording and analytics
•
Customer care video
•
Collaboration desktops for customer care representatives
These tools help enterprises deepen their relationships with customers, strengthen loyalty, and earn additional revenue.
To learn more, visit the Customer Collaboration webpage.
© 2015 Cisco and/or its affiliates. All rights reserved.
For more information, go to www.cisco.com/go/isv
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Solution Overview
Cisco Collaboration Applications
The Cisco collaboration portfolio comprises four core products:
•
Cisco Jabber is a unified communications application installed on desktops, tablets, and
smartphones. It offers easy access to presence, instant and voice messaging, voice,
video, desktop sharing, and conferencing. With the Jabber SDK, you can easily embed
these capabilities in business processes and workflows. Learn more about Cisco Jabber
•
Cisco Jabber Guest and Remote Expert Mobile allow you to embed high-quality,
standards-based, real-time voice and video, providing rapid consumer-to-business
interaction and connecting users to right resource at the right time. Learn more about
Jabber Guest and Remote Expert Mobile
•
Cisco Spark offers a simple, highly secure space that instantly connects workers. Built on the Cisco Collaboration Cloud platform, Cisco Spark features intuitive messaging, contextual presence, voice, video, document sharing, and storage. Learn more about Cisco Spark
•
Cisco WebEx is a powerful line of real-time web conferencing products. APIs allow you to embed the meeting experience from any web-based interface or process. Learn more about Cisco WebEx
The Cisco Collaboration portfolio is unique in its breadth of capabilities—from conferencing
and mobile to voice, video, and social media. It supports real-time and linear collaboration,
as well as one-on-one and group communication. Cisco Collaboration can be delivered
on premises and in the cloud. In the future, these solutions will support a hybrid mode that
melds the best of both worlds.
Collaboration Connectors
These third-party solutions use Cisco APIs to create prepackaged Cisco Collaboration
integrations with popular solutions, such as Salesforce.com, Google enterprise mail
and applications, Microsoft SharePoint, SAP, and IBM Connections. The result? You and
your customers do not need to build or invest in additional development to embed Cisco
Collaboration in business processes and workflows.
To learn more, join the Cisco Developer Network. Visit the DevNet webpage for more
information and registration details.
Cisco Conferencing Solutions
Cisco conferencing solutions support the collaborative work style. As more
enterprises adopt video, Cisco is making any-to-any conferencing affordable
and easy to use.
Cisco Pervasive Conferencing supports video-enabled collaboration through
a consistent user experience and a robust environment built on a common
architecture. With Pervasive Conferencing, you can conduct meetings your way:
•
Choose how to participate
•
Bring everyone together with easy-to-use, people-centric interfaces
•
Deliver superior scale—from mobile video to immersive Cisco
TelePresence systems
•
Optimize your conferencing infrastructure investment with smart resource
allocation models
•
Deploy on-premises or cloud solutions
To learn more, visit the Conferencing web page.
© 2015 Cisco and/or its affiliates. All rights reserved.
For more information, go to www.cisco.com/go/isv
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Solution Overview
Use Cases
© 2015 Cisco and/or its affiliates. All rights reserved.
Education
•
•
•
•
•
Financial Services
• High-definition face-to-face video meetings with remote experts
• Ability to tap into a range of services
• High-quality voice and high-definition video interactions with call center agents
Healthcare
•
•
•
•
•
Real-time connection to information for mobile healthcare providers
Highly secure instant message access to applications, patient data, and colleagues
High-definition face-to-face video consultations with patients and colleagues
Integration with radio frequency ID (RFID) patient-tracking systems
Real-time walkie-talkie functionality on Cisco wireless handsets
Manufacturing
•
•
•
•
Plant-wide, multimodal—text, audio, and visual cueing—paging and notification
Communication application integration with Cisco wireless handsets
Connection with remote experts through instant messaging and video conferencing
Integration with control application to stop production lines and trigger multimodal
paging and notification
Retail
• On-demand video collaboration
• Video connection with the appropriate remote expert
• Scalability for faster deployment of applications and information
Any
•
•
•
•
Automated weather alerts to staff and students
Immediate notification upon activation of an emergency-warning device or phone
Secure lockdown messages in the case of intruders or other dangerous situations
Communication through phone, desktop PC, IP speaker, email, and digital signage
Learning management system (LMS) integration with Cisco WebEx conferencing
Highly secure instant messaging through the Microsoft Outlook web app
Integration with cloud-based productivity solutions, such as Google Apps and Gmail
Integration of call control, presence, and instant messaging with CRM applications
Mass notification and hierarchical alerting in emergencies
For more information, go to www.cisco.com/go/isv
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Solution Overview
Integrate Collaboration Easily with Cisco Advanced Services
Cisco Services uses Cisco Collaboration APIs in the middleware layer and, in some cases, also provides a holistic
experience-centric architecture that meets general use or industry-specific needs. For example, using the
Cisco Collaboration Experience Solution Pack, Cisco Services has worked with our healthcare ISV partners to
integrate Cisco Extended Care into their offerings. This new browser-based health and wellness collaboration
solution links patients and care teams so they can interact from any location that offers Internet access.
Financing to Help You Achieve Your Objectives
Cisco Capital® financing can help you acquire the technology you need to achieve your objectives and stay
competitive. We can help you reduce capital expenditures (CapEx) to accelerate your growth. Optimize your
investment dollars and ROI. Cisco Capital financing gives you flexibility in acquiring hardware, software, services,
and complementary third-party equipment. And there’s just one predictable payment. Cisco Capital financing
is available in more than 100 countries.
Use Cisco Go-to-Market Offers
Cisco offers a broad range of go-to-market offerings to help ISVs deploy Cisco collaboration products,
beginning with a listing in the Cisco Marketplace Technology Solutions Catalog.
Partner with Cisco for Collaboration Solutions
Why partner with Cisco for collaboration solutions? The answer is simple: Cisco is the market leader in core
segments that influence the adoption of collaboration solutions. By embedding Cisco collaboration solutions
in your applications, you can take full advantage of Cisco’s leadership to increase the value of your offerings.
Connect with Cisco
Start your partnership with Cisco by joining the Solution Partner Program today. Discover how embedding
collaboration features in your applications can enhance your customers’ experiences. And expand your
market horizons.
© 2015 Cisco and/or its affiliates. All rights reserved. Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list
of Cisco trademarks, see the Trademarks page on the Cisco website. Third party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a
partnership relationship between Cisco and any other company.
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