User Experience Task Force
Section 6.0 – Operational Model
Directive
The User Experience Task Force (UETF) Work Plan includes the directives to determine appropriate managers for
systems and to determine levels of support needed for ongoing maintenance and support of the transparency website.
Approach
Step 1 – In order to determine the appropriate manager for the transparency system the UETF must consider the
feasibility of current vs. new websites, management expertise, site appropriateness, as well as budget and time
constraints.
Step 2 – In order to determine the levels of support needed, the User Experience Task Force researched and discussed
structural needs for governmental websites. The Task Force then relied on its knowledge of government processes to
determine what kind of governance would be necessary to keep the Transparency website current and valid.
Recommendation (6.1)
The UETF should consider www.floridasunshine.gov as the portal for the transparency site. System Design and
Development within the Executive Office of the Governor is the current site manager for that website. The UETF should
also consider all current site managers for the subsidiary sites remain the same (i.e. the CFO’s office will continue to
maintain www.myfloridacfo.com/transparency, the Department of Agriculture will continue to maintain
www.app2.freshfromflorida.com/contracts, etc).
Recommendation (6.2)
The UETF recommends support of the Transparency website (Landing Page) on a few levels. A diagram of these levels of
support is included below.
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Authority over website
(options are Governor, Cabinet,
FAST, etc.)
Transparency Steering Committee
Includes Subject Matter Experts for all websites linked to
Landing page.
- Provides oversight and approval of changes to content or
presentation
- Establishes controls and sets/manages presentation
standards (rulemaking?)
- Develops distributed Helpdesk requirements
Needs:
Administrative Support (Communications, Legal, Admin Asst.
for public notices)
Revenue
EDR Website
Needs:
Webmaster/Website
implementation;
Content Management;
Infrastructure;
Help Desk
Landing Page
Needs:
Webmaster/Website implementation
Content Management
Infrastructure/Infrastructure Support
Help Desk – 800# in and outside of Florida
Budget
Florida Fiscal Portal
Needs:
Webmaster/Website
implementation;
Content Management;
Infrastructure;
Help Desk
Spend
TransparencyFL.gov
CFO Transparency
FloridaHasARightToKnow
Senate Salaries
House Salaries
DACS Contracts
Senate Contracts
House Contracts
Needs:
Webmaster/Website
implementation;
Content Management;
Infrastructure;
Help Desk
Audit
Auditor General
Needs:
Webmaster/Website
implementation;
Content Management;
Infrastructure;
Help Desk
Level 1 - As shown in the diagram, one authority should preside over the hosting of the website. This authority should
provide overall structural needs for the Landing Page and should provide administrative support for the Transparency
Steering committee. Areas of support for structural needs include website implementation (Webmaster), content
management, infrastructure and infrastructure support, and helpdesk services. Areas of support for the Transparency
Steering Committee include communications support, legal, and administrative staff for meeting preparation, public
notices, etc.
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Level 2 – The Transparency Steering Committee, which should meet at a minimum annually, should provide oversight
and approval of changes to Landing Page content or presentation; should recommend controls and set/manage
presentation standards (rulemaking- authority for this should be given to Level 1) and develop distributed helpdesk
requirements.
Level 3 – Each website containing transparency information that is linked to the Landing Page will require its own
support provided at the agency level. Areas of support include website implementation (Webmaster), content
management, infrastructure and infrastructure support, and helpdesk services.
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