At-a-Glance
Cisco Smart Locker
The Next Generation of Retail
Delivery Systems
The Cisco Smart Locker Solution
The Cisco® Smart Locker
solution is the industry’s
first cloud-managed,
scalable delivery system
designed to provide
an optimal solution for
unattended package
delivery (UPD).
Innovative delivery solutions are a top concern for today’s retailers,
as innovative fulfillment options become an important competitive
advantage. With online sales predicted to grow almost 60 percent over
the next three years, your store needs to find ways to trim labor costs,
add speed and convenience, and improve customer satisfaction with
the delivery process. As well, stores need more options for returns
and other customer service. The Cisco® Smart Locker solution is the
industry’s first cloud-managed, scalable delivery system designed to
provide an optimal solution for unattended package delivery (UPD).
Going far beyond traditional locker systems, our solution provides a
kiosk-based capability that is designed for the omnichannel store. It is
also available as a managed service and as-a-Service.
Changing Expectations for Fulfillment
Internet shopping has empowered today’s consumer more than ever
before, resulting in an expectation of near-same-day delivery made
to a convenient location available to the consumer, often at extended
hours and at no added cost. To meet this demand, retailers are turning
to locker delivery systems. Most of the systems on the market, however,
consist of a basic locker that is expensive to install, has a fixed size,
and does not provide any intelligence or interaction. By connecting its
lockers to the corporate network, Cisco’s next-generation smart lockers
utilize the Internet of Everything (IoE) by providing flexible, intelligent
systems that collect customer and shipping information, deliver
convenience, save energy, and lower costs.
What Makes Cisco’s Smart Lockers Different?
Working with partner AirLocker™, Cisco offers innovations that go
beyond basic smart lockers to encompass a physical and digital
infrastructure that enhances efficiency, maximizes upsell, improves
revenues, and boosts your brand:
• Reconfigurable. Standard lockers are built from designs that are
decades old: They are fixed in size and secured with electronic locks
that require significant effort to install. Cisco Smart Lockers are
the only ones on the market whose size and shape can be quickly
reconfigured to maximize their use and your ROI. Do you have big or
© 2015 Cisco and/or its affiliates. All rights reserved.
At-a-Glance
Cisco’s next-generation
smart lockers utilize the
Internet of Everything
(IoE) by providing flexible,
intelligent systems that
collect customer and
shipping information, deliver
convenience, save energy,
and lower costs.
unusually shaped packages to deliver? Store personnel can daily
resize lockers and update the Cisco SmartLogistics application
to accommodate the correct sizes.
• Agile. Installing or extending conventional lockers is labor intensive,
requiring many man hours of trained labor at the site. The Cisco
Smart Locker, on the other hand, is ready to deploy and requires
minimal labor. The core system (consisting of a kiosk with two
cabinets) is an integrated assembly that can be moved into place in
a matter of minutes at most sites and expanded without recabling.
IP addresses and the locker size template can be preconfigured for
almost instant connection to the Cisco SmartLogistics Cloud via a
Cisco 4G cellular modem and router.
• Cloud Connected and Feature Selectable Off-the-Shelf. This is the
first locker delivery system on the market to be fully cloud connected.
Its SmartLogistics application is based on a menu of features from the
basic “open a door” instruction to full customer support and metrics
on system performance. It also includes software to monitor every
transaction, gathering metrics to help track performance, usage, and
consumer interactions.
• Intelligent at the Edge of the Network. Cisco is powered by
connected intelligence extending out the network edge in the
store. Each locker is addressable to support field reconfiguration
and “package present” sensors that connect the item to the cloud
application by reporting when it is inserted or removed. This audit
capability removes any uncertainty concerning individual locker status
and helps to manage loss prevention.
• Secure. Item security is further supported by Cisco’s cloud-based
authentication: Customers simply scan an authorization code or
signature that automatically opens the right locker to complete the
delivery. Combined with our analytics capabilities, you can centrally
monitor and assure delivery of any package to your customers.
• Robust. Conventional locker systems utilize small, difficult-toread displays with a limited GUI. Cisco Smart Locker, on the other
hand, utilizes a 22" high-resolution touchscreen that supports a
user-friendly interface and video display for promotional use by the
retailer or location partner. The Smart Locker kiosk can also host
many different peripheral devices to meet the retailer’s needs, from
touchscreen displays, scanners, card readers and printers, video
cameras, and speakers.
• Cisco Interactive Experience Platform. The kiosk also provides a
platform for the user to engage with Cisco’s Interactive Experience
Platform solutions for real-time customer support. This built-in video
capability allows customers to speak face-to-face with your experts
or contact center for immediate customer service, to learn more
about specific items, or to solve a problem. At the same time, you
learn more about your customers by observing and responding to
these interactions.
© 2015 Cisco and/or its affiliates. All rights reserved.
At-a-Glance
Business Benefits
Based on these capabilities, the Cisco Smart Locker solution provides
a number of key business benefits to retailers. It:
• Opens a new channel in the omnichannel retail environment,
offering retailers a new way to communicate with and build
relationships with customers
• Supports new business models for delivery and returns, such
as remote delivery solutions and 24/7 service
• Helps retailers trim labor costs and better manage the expense
of servicing in-store collection of online orders
For More Information
For more information about Cisco
Smart Lockers, contact your Cisco
representative and visit our website
at www.cisco.com/go/smartlockers.
• Lets stores engage consumers with in-store promotions and
upsell opportunities, and provide additional services via remote
touchscreen and video
• Provides integrated data collection over time to support analytics
findings that help stores better understand customer needs
• Secures delivery capabilities to assure prompt fulfillment of orders
and returns, mitigating risk for both you and your customer
Why Cisco
People, data, processes, and devices of every kind are connecting
across the network to provide new opportunities to businesses.
Retailers are looking for new ways to use this Internet of Everything
to create innovative services, maximize customer relationships, and
make operations more efficient.
With 30 years of experience in retail networking, we are the world
leader in connecting store solutions to improve business processes
and assure customer satisfaction. Cisco Smart Lockers provide
customer service at the edge of the network to provide information
and services, while gathering insights you can use to change behavior,
capture opportunity, and improve your business.
© 2015 Cisco and/or its affiliates. All rights reserved. Cisco and the Cisco logo are trademarks or registered trademarks of
Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this URL: www.cisco.com/
go/trademarks. Third-party trademarks mentioned are the property of their respective owners. The use of the word partner
does not imply a partnership relationship between Cisco and any other company. (1110R)
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