POSITION DESCRIPTION
TITLE:
FLSA STATUS:
Coordinator, Documentation & Training
Exempt
CATEGORY:
GRADE:
Professional Support
E (Technology Support)
JOB SUMMARY: Position is responsible for designing, developing, and/or obtaining training
materials; developing, scheduling, and conducting training classes for District employees; and
developing, organizing, and maintaining a master computer documentation and training library.
YEARLY
ESSENTIAL FUNCTIONS:
PERCENT OF
TIME
30%
1. Determine the need for training based on analysis of client contact and
software upgrades in order to develop and conduct training sessions
for mainframe, server, and personal computer hardware and software
applications. Develop and conduct training sessions for ORACLE
client/server system. Develop and/or obtain training materials and
how-to guides pertaining to mainframe, server, and personal computer
software and hardware. Assist District employees with hardware and
software questions or problems.
2. Translate technical information and concepts into user-friendly
language. Plan, write, and maintain system and user support
documentation. Create a variety of documentation for District-wide
use. Documents include, but are not limited to, training manuals, user
documentation manuals and/or guidelines, promotional material, multimedia presentations, policy and procedure manuals, newsletters, Web
pages, departmental forms, and management reports and
presentations.
20%
3. Participate in the installation, maintenance, configuration, and troubleshooting of new or updated, specialized mainframe, server, and
personal computer software as necessitated by changes to computer
systems and hardware or software upgrades.
Notify District
employees regarding changes and additions.
Oversee actual
installation of software and hardware for the Information Technology
Training Room Obtain demonstration versions of, and information on,
software, hardware, training, and reference materials for evaluation
and testing; make purchasing recommendations.
10%
4. Schedule use of Information Technology Training Center. Ensure
supplies and equipment are ordered as necessary. Maintain statistics
on training classes, client assistance, software and hardware usage
trends, and the District’s computing environment.
15%
5. Maintain technical reference library containing a collection of reference
periodicals, books, personal computer software, videotapes, and
10%
Approved: 9/1/94 Retyped: 2/2/04
electronic equipment available for checkout. Prepare and maintain
catalog of documentation, reference, and training materials. Oversee
tracking of material borrowed from the library.
Assist District
employees with hardware and software that is available for use in the
Information Technology Library.
6. Develop operating procedures for the Information Technology
Department, update existing procedures as necessary, and
write/update District-wide procedures that pertain to Information
Technology Department as assigned.
10%
7. Develop and maintain documentation and filing systems for computer
programs, systems and applications, and hardware and software
reference manuals and material. Distribute new or updated materials
as appropriate.
5%
REPORTING RELATIONSHIP: Manager of Information Technology
ESSENTIAL QUALIFICATIONS:
EDUCATION: Bachelor’s Degree or equivalent.
EXPERIENCE: Four (4) years
SPECIAL SKILLS AND ABILITIES:
1. Skills/Abilities: Strong interpersonal, analytical, and oral/written skills; ability to
process and analyze information accurately; detail oriented; strong creative ability,
and the ability to work independently.
2. Equipment Used: Mainframe, server, personal computer, and equipment
associated with a technical office environment.
3. Software Used: A variety of programming, word-processing, spreadsheet, desktop
publication, presentation, database, report-generation, network, and e-mail software
for mainframe, server, and personal computer applications.
PHYSICAL REQUIREMENTS:
Duties require little physical effort in work with light (up to 10lbs), easy to handle
materials. Duties performed causes light fatigue of eyes, fingers, or other faculties due to
long periods of standing, sitting, and/or repetitive motion.
INTERPERSONAL SKILLS:
Alternative or combined skills in understanding, counseling, and/or influencing people are
important in achieving job objectives, causing action, understanding others, or changing
behavior; and, skills of persuasiveness or assertiveness, as well as sensitivity to the point
of view of others.
WORKING CONDITIONS:
Job is performed in general office or comparable working area with occasional
distractions such as noise, interruptions, or congested work areas with exposure to some
disagreeable elements.
Approved: 9/1/94 Retyped: 2/2/04