V-Rooms Increases Customer Service Staff by 25%
In response to its increase in customer acquisition and retention, V-Rooms Virtual Data Rooms
increases customer service staff by 25%.
(PRWEB) February 29, 2012 -- V-Rooms Virtual Data Rooms announced today that it is growing its Customer
Service department by 25% in the first quarter of 2012. After a year of rapid growth, V-Rooms is expanding its
Customer Service operations and defining its corporate identity around customer care.
“At a time when many of our competitors are trying to cut costs by delivering the least amount of human
connection, we are expanding our customer service staff,” said Dan Bradbary, CEO of V-Rooms. “We want to
let our current and potential customers know that, unlike some of our competitors, we will not start charging for
services that used to be free or cutting back on the number of hours we dedicate to helping our clients best
utilize our virtual data rooms, board portals, and information exchange platforms. We believe that a company is
only as healthy as its customer service.”
If the lifeblood of an organization is its customer service, then V-Rooms Virtual Data Rooms is already very
healthy having recently achieved an A+ rating on their Net Promoter Score Survey. The Net Promoter Score
methodology, developed by Fred Reichheld who authored “The Ultimate Question,” measures how likely a
customer is to either repurchase from you or refer your company to a colleague or friend, and an A+ rating is
considered world class. For Software-as-a-Service providers, the Net Promoter Score is especially important.
“Unlike a lot of the other providers in the virtual data room space, our customers have the option to pay on a
month-to-month basis,” said Karen Perkins, President of V-Rooms. “Because we treat our customers well, they
stick around, so offering a month-to-month solution isn't something that creates a lot of churn for us. We give
our customers the freedom to leave, they just don't want to.”
V-Rooms also sees the Customer Service expansion as an infrastructure foundation to continue creating new
products and to reach new markets – one of their major themes in 2012.
“We see many more uses for our product than simply the merger and acquisition due diligence process,” said
Dan Bradbary. “The expansion of our Operations staff illustrates a commitment to continue providing
exceptional customer service, even as we branch out to other uses for our secure, affordable information
exchange portals.”
About V-Rooms:
V-Rooms provides a cloud-based, customizable virtual data room (VDR) solution that is designed to streamline
document management, collaboration, exchange and archiving for financial, legal and corporate professionals.
The V-Rooms Software-As-A-Service (SAAS) secure document portal facilitates the secure exchange of
sensitive information providing compliant and auditable transactions. V-Rooms enable the acceleration of
complex, information-intensive processes while reducing the time and expenses associated with data
distribution, courier, printing and travel. Additional information can be found at http://www.v-rooms.com
Contact Information
Karen Perkins, President
V-Rooms
http://www.v-rooms.com
800-731-6379