Lesson Plan
Course Title: Manufacturing Engineering
Session Title: Team Work and Leadership Development
Performance Objective:
After completing this lesson, students will have an understanding of the factors that affect
Manufacturing Engineering, how teams function, good leadership characteristics, principles of
time management, and how to enhance customer satisfaction, to the teacher’s satisfaction.
Specific Objectives:
 Describe how leaders and members function in a team environment.
 Construct a typical work schedule, using time management techniques.
 Describe how teams measure results.
 Discuss methods organizations reward teams for superior performance.
 Identify ways to enhance customer satisfaction.
Preparation
TEKS Correlations:
This lesson, as published, correlates to the following TEKS. Any changes/alterations to the
activities may result in the elimination of any or all of the TEKS listed.
Manufacturing Engineering:

130.329(c)(1)(A)(B)(C)(D)(E)(F)(G)(H)(I)
...describe how teams function;
...use teamwork to solve problems;
...distinguish team roles such as team leaders and team members;
...identify characteristics of good leaders;
...identify employers' work expectations;
...discuss Equal Employment Opportunity law in the workplace;
...use time-management techniques to develop work schedules;
...describe how teams measure results; and
...develop a method to reward team performance.

130.329(c)(2)(A)(B)(C)(D)(E)(F)
...explore advanced knowledge and skills required for postsecondary education;
...identify employers' expectations to foster positive customer satisfaction;
...demonstrate the skills required in the workplace such as interviewing skills, flexibility,
willingness to learn new skills and acquire knowledge, self-discipline, self-worth, positive
attitude, and integrity in a work situation;
...evaluate personal career goals;
...communicate effectively with others in the workplace to clarify objectives;
...demonstrate knowledge of the concepts and skills related to health and safety in the
Copyright © Texas Education Agency, 2012. All rights reserved.
workplace, as specified by appropriate government regulations.
Interdisciplinary Correlations:
Physics:

112.39(c)(2)(A)(B)(C)(D)
...know the definition of science and understand that it has limitations, as specified in
subsection (b)(2) of this section;
...know that scientific hypotheses are tentative and testable statements that must be
capable of being supported or not supported by observational evidence. Hypotheses of
durable explanatory power which have been tested over a wide variety of conditions are
incorporated into theories;
...know that scientific theories are based on natural and physical phenomena and are
capable of being tested by multiple independent researchers. Unlike hypotheses,
scientific theories are well-established and highly-reliable explanations, but may be
subject to change as new areas of science and new technologies are developed;
...distinguish between scientific hypotheses and scientific theories;
English Language Arts and Reading, English I:

110.31(b)(1)(E) - Reading/Vocabulary Development.
...use a dictionary, a glossary, or a thesaurus (printed or electronic) to determine or
confirm the meanings of words and phrases, including their connotations and
denotations, and their etymology.

110.31(b)(12) - Reading/Media Literacy.

110.31(b)(19) - Oral and Written Conventions/Spelling.

110.31(b)(24)(A) - Listening and Speaking/Listening.
...listen responsively to a speaker by taking notes that summarize, synthesize, or
highlight the speaker's ideas for critical reflection and by asking questions related to the
content for clarification and elaboration;

110.31(b)(25) - Listening and Speaking/Speaking.
Copyright © Texas Education Agency, 2012. All rights reserved.
Occupational Correlation: (reference: O*Net – www.onetonline.org)
Chemical Plant and System Operators 51-8091.00
Similar Job Titles: Chemical Plant Operations Technician, Process Development Technician
Tasks:
Record operating data, such as process conditions, test results, or instrument readings draw
samples of products and conduct quality control tests to monitor processing and to ensure that
standards are met, record operating data, such as process conditions, test results, or instrument
readings.
Soft Skills:
Judgment and Decision Making, Control Analysis, Operation Monitoring Critical Thinking
Teacher Preparation:
Teachers should review the definitions, all supporting documents such as PowerPoint
presentations and notes. Teachers are also encouraged to conduct their own research on
lesson material.
References:
1. Occupational Network, General Domains,
http://www.onetonline.org/link/summary/51-8091.00 (2011).
2. Elwood Chapman and Sharon Lund O’Neil, Leadership: Essential Steps Every Manager
Needs to Know, 3rd Edition, (Prentice Hall, INC, 2000), 176.
3. Elwood N. Chapman, Cliff Goodwin, “Supervisor’s Survival Kit”, 9th Edition, (Pearson
Education, Upper Saddle River, New Jersey, 2002), 85, 210.
4. Sharon Lund O’Neal, Elwood N. Chapman, “Your Attitude is showing: A Primer on Human
Relations, 10th Edition,” (Pearson Education, Upper Saddle River, New Jersey, 2002), 178.
5. Time Management in The Workplace, http://www.career-success-for-newbies.com/timemanagement-in-the-workplace.html, (2011).
6. Paul R. Timm, “Customer Service: Career Success through customer satisfaction,” (Pearson
Education, Upper Saddle River, New Jersey, 2005), 3, 68, 99.
7. Bob Nelson, “1001 Ways to Energize Employees,” (Workman Publishing, New York, 1997),
4, 21, 49.
Other references as noted in the Work Team and Leadership Development PowerPoint
presentation and notes.
Instructional Aids:
Copyright © Texas Education Agency, 2012. All rights reserved.
1. Team Work and Leadership Development PowerPoint presentation
2. Team Work and Leadership Development PowerPoint notes
3. Matching Definitions handout and answer key
4. Warm-up activity (slide 3)
5. Team Work and Leadership Development Quiz and answer key
6. Time Management Case Study
7. Time Management Case Study Suggested Areas of Improvement key
Materials Needed:
1. Pen or pencil
2. Paper
3. Internet access (optional)
Equipment Needed:
1. Computer
2. Overhead projector
Learner Preparation:
None required.
Introduction
Introduction (LSI Quadrant I):
SAY: It will be very important to your career success to learn to work in a team environment.
ASK: How comfortable are you working with people that you don’t know?
SHOW: Videos or photos of successful teams (sports, business meetings, fire fighters, etc.)
SAY: Team success depends on strong leadership.
ASK: Think of a strong leader that you know. What do you admire most about him or her?
SHOW: Photos of successful leaders and discuss their strongest traits.
Outline
Outline (LSI Quadrant II):
Instructors can use the PowerPoint presentation, slides, handouts, and note pages in
conjunction with the following outline.
MI
Outline
Notes to Instructor
Introduction and Start of Lesson
Begin Team Work and
Leadership Development
PowerPoint presentation.
Bell Work Activity: Have
students work on the Bell
Work Activity.
Copyright © Texas Education Agency, 2012. All rights reserved.
(Slide 2)
Warm-up Activity: Using
Matching Definitions
handout, students will
pair-share and teach
each other the terms and
definitions. They may do
computer-based
research to look up the
meaning.
(Slide 3)
I. How teams function
A. Teamwork
B. Problem solving
C. Roles of leaders and members
Discuss detailed
examples of how teams
function.
(Slides 4-5)
II. Good leadership characteristics
A. Influencing others
B. Laws of Leadership
Discuss the importance
of developing strong
leadership
characteristics.
(Slide 6)
III. Time management and your work schedule
A. Priorities
B. Time management case study
Each slide is meant to be
discussed. Have some
background knowledge,
and challenge the
students to make some
contributions to the
discussion.
(Slide 7)
IV. How teams measure results
A. Productivity
B. Quality and quantity of performance
Discuss the ways in
which productivity is
measured in the
workplace.
(Slide 8)
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Have a detailed
discussion about ways
employees are motivated
and rewarded.
V. Rewarding superior performance
A. Understanding motivation levels
B. Mutual Reward Theory
(Slide 9)
Conduct an overview of
examples of ways to
enhance customer
satisfaction.
VI. Enhancing customer satisfaction
A. Defining the customer
B. Exchanging value
(Slide 10)
VII. Administer Team Work and Leadership
Development Quiz
Use answer key to grade
the quiz.
Verbal
Linguistic
Logical
Mathematical
Visual
Spatial
Musical
Rhythmic
Bodily
Kinesthetic
Intrapersonal
Interpersonal
Naturalist
Existentialist
Application
Guided Practice (LSI Quadrant III):
Using Matching Definitions handout, students will pair-share and teach each other the terms
and definitions. They may do computer-based research to look up the meaning.
Independent Practice (LSI Quadrant III):
Students will complete Warm-up Activity, doing computer-based research to look up and match
the meaning of words on the handout, writing out definitions on a sheet of paper.
Summary
Review (LSI Quadrants I and IV):
Question: Why is it important to be able to work within a team environment?
Answer: When we work as a team, we are able to accomplish more.
Copyright © Texas Education Agency, 2012. All rights reserved.
Question: How should we establish our priorities?
Answer: Based on the importance of our daily, weekly monthly, goals.
Question: To better manage your time, what question should you ask yourself at the end of the
day?
Answer: How much did I get completed today?
Evaluation
Informal Assessment (LSI Quadrant III):
Oral question/answer. Students will complete definitions teacher has on the board from terms in
the definitions handout. Students will take Team Work and Leadership Development Quiz.
Formal Assessment (LSI Quadrant III, IV): No formal assessment in this lesson.
Extension
Extension/Enrichment (LSI Quadrant IV):
1. Students can write a paper on the positive characteristics of successful leaders.
2. Students can conduct research and gather data on 2 companies with outstanding customer
service reputations. List the key strengths of their programs, and create a PowerPoint report to
present during class.
Copyright © Texas Education Agency, 2012. All rights reserved.
Time Management Case Study Mike works as a supervisor for the ABC Corporation. He struggles to keep up with his daily workload and has been working extra hours to catch up on everything that he needs to do in his section. Each day he loses ground and is getting farther behind. His section manager, Maria, takes notice and suggests that Mike do a better job of managing his time. She recommends that he create a time inventory of the previous day to get a better understanding of how he spends his time. Review Mike’s time inventory and identify areas where he should make changes to save time during his day and document on a separate page of paper. ‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐ Activity Time 1. Prepared written request to 60 min. Maria attempting to justify a 30% budget increase next year. Activity Time 8. Worked on a new floor plan 50 min. layout (for the 2nd time) to free up 60 feet of space for new storage shelves that will be in next month. Did not finish it. 9. Drove to our union office 70 min. (20 min. each way) to discuss a long ‐term grievance issue. Meeting took 30 minutes. 10. Spent 20 minutes waiting 30 min. to see Maria to discuss why I don’t have replacement for my retiring machine operator. The meeting lasted 10 minutes. 2. Discussed next month’s production schedule with other section supervisors. 15 min. 3. Responded to 15 phone calls 50 min. only 3 of which were personal. 4. Worked alone in stockroom 50 min. reorganizing inventory because stock clerk was busy. 5. Interviewed a replacement 50 min. worker for a retiring machine operator. 6. Helped out machine 60 min. technicians by repairing a broken motor for them, so they could take an early lunch. 7. Typed 5 extra copies of a 30 min. productivity report so all five section employees would be better informed. Copyright © Texas Education Agency, 2012. All rights reserved.
Time Management Case Study Suggested Areas of Improvement Mike is spending too much time trying to take care of routine tasks by himself. He should delegate more tasks to his employees, use short phone calls to replace lengthy meetings, and request assistance from other departments or co‐workers when necessary. 1. Substitute with a 5 minute phone call, and only submit written request if it’s required. 2. OK 3. OK 4. Not necessary, challenge the stock clerk to work more efficiently. 6. Not necessary, machine technicians aren’t required to take an early lunch. 7. Not necessary, discuss the productivity report during a 5 minute shift meeting with all employees. 8. Get assistance with floor plan from a department with more expertise. (engineering, warehouse, etc.) 9. Substitute with a 5 minute phone call; and only make the trip if it’s required. 10. Substitute with a 5 minute phone call; and only schedule the meeting if it’s required. Copyright © Texas Education Agency, 2012. All rights reserved.
9 Name___________________________Date__________________Class________
Manufacturing Engineering
Team Work and Leadership Development
Matching Definitions
Directions: Match the terms in Section 1 with the definitions in Section 2.
Section 1:
A.
B.
C.
D.
E.
F.
G.
H.
I.
J.
K.
L.
Critical thinking
Productivity
Active listening
Problem solving
Incentive
Autonomy
Facilitator
Empowerment
Collaboration
Vulnerability
Priority
Work Ethic
Section 2:
1. ___________: To help (a process) run more smoothly and effectively.
2. ___________: Is a communication technique that requires the listener
to understand, interpret, and evaluate what they hear.
3. ___________: To identify an item as more important than another; to
identify an item that needs to be dealt with first.
4. ___________: To give power and authority to (someone) to control
a process.
5. ___________: The thought processes involved in correcting a difficult
issue.
6. ___________: Something that causes an individual to give greater effort, as
a reward offered for increased productivity.
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10 Team Work and Leadership Development
Matching Definitions (cont’d.)
7. ___________: Is the act of weighing the pros and cons of a given
belief system or idea in an objective and informed manner.
8. ___________: To work with another person or group in order to
achieve a goal.
9. ___________: The rate at which goods are produced or work is completed.
10.___________: To expose oneself (physically or emotionally) to harm
or pain.
11. ___________: The state of existing or acting separately from others.
12.___________: A belief in the moral benefit and importance of work
and its inherent ability to strengthen character.
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11 Manufacturing Engineering
Team Work and Leadership Development
Matching Definitions Answer Key
1. G. Facilitator: To help (a process) run more smoothly and effectively.
2. C. Active listening: Is a communication technique that requires the listener
to understand, interpret, and evaluate what they hear.
3. K. Priority: To identify an item as more important than another; to
identify an item that needs to be dealt with first.
4. H. Empowerment: To give power and authority to (someone) to control a
process.
5. D. Problem solving: The thought processes involved in correcting a difficult
issue.
6. E. Incentive: Something that causes an individual to give greater effort,
as a reward offered for increased productivity.
7. A. Critical thinking: Is the act of weighing the pros and cons of a given
belief system or idea in an objective and informed manner.
8. I. Collaboration: To work with another person or group in order to
achieve a goal.
9. B. Productivity: The rate at which goods are produced or work is
completed.
10. J. Vulnerability: To expose oneself (physically or emotionally) to harm
or pain.
11. F. Autonomy: The state of existing or acting separately from others.
12. L. Work Ethic: A belief in the moral benefit and importance of work
and its inherent ability to strengthen character.
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12 Name___________________________Date__________________Class________
Manufacturing Engineering
Team Work and Leadership Development
Quiz
1. Teams operate best when each member fulfills his or her role in such a way as to
_____________ to the _________________ of the overall team goal.
2. Identify 3 suggestions to become a more effective team leader.
3. Leadership in its most basic form is the __________ to __________ others.
4. Successful people learn how to ___________ their work based on _____________.
5. Identify 2 ways in which productivity is measured.
6. List 3 behaviors that will project a positive personality to help create a memorable
experience for your customers.
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13 Manufacturing Engineering
Team Work and Leadership Development
Quiz Answer Key
1. Teams operate best when each member fulfills his or her role in such a way as to
contribute to the completion of the overall team goal.
2. Identify 3 suggestions to become a more effective team leader.
 Delegate more authority and responsibility to all team members.
 Encourage risk taking and experimentation.
 Develop a shared vision.
 Set the stage for team problem solving.
 Conduct team meetings regularly to practice the steps above.
3. Leadership in its most basic form is the power to influence others.
4. Successful people learn how to prioritize their work based on how important it is.
5. Identify 2 ways in which productivity is measured.
 Individual productivity, - the contribution of a single person in getting the
job done.
 Group productivity - the total sum of all individual team member
contributions.
6. List 3 behaviors that will project a positive personality to help create a memorable
experience for your customers.
 Greet customers like guests.
 Break the ice (during the initial meeting).
 Compliment freely and sincerely.
 Call people by their name.
 Talk to customers with your eyes (by establishing eye contact).
 Listen more than with your ears.
 Say “please, thank you and you’re welcome” (be polite).
 Smile (remember, a genuine smile originates in the eyes, not the mouth).
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14