Global Business Managers and Cultural Diversity Lesson Plan
Performance Objective The student will be able to suggest ways for managers to understand and deal with cultural diversity. Specific Objective  Suggest ways for managers to understand and deal with cultural diversity. Terms  Managers – The people in charge of organizations and their resources.  Autocratic Managers – Managers who centralize power and tell employees what to do.  Participative Managers – Managers who decentralize power and share it with employees.  Free‐Rein Managers – Managers who avoid the use of power. Time When taught as written, this lesson should take approximately two to three class periods to teach. Preparation
TEKS Correlations This lesson, as published, correlates to the following TEKS. Any changes/alterations to the activities may result in the elimination of any or all of the TEKS listed. Global Business  130.118 (c) Knowledge and Skills (8) The student researches the business elements of cultural challenges and diversity. The student is expected to (c) suggest ways for managers to understand and deal with cultural diversity. Interdisciplinary Correlations English‐English 1  110.31(b)(1) Reading/Vocabulary Development. Students understand new vocabulary and use it when reading and writing.  110.31(b)(11) Reading/Comprehension of informational text/procedural texts. Students understand how to glean and use information in procedural texts and documents. Occupational Correlation (O*Net – www.onetonline.org/) Job Title: Sales Manager O*Net Number: 11‐2022.00 Copyright © Texas Education Agency, 2014. All rights reserved.
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Reported Job Titles: Sales Manager, Vice President of Sales, Director of Sales, District Sales Manager, Regional Sales Supervisor, General Manager, Sales and Marketing Vice President, Store Manager Tasks 
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Oversee regional and local sales managers and their staffs. Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs. Prepare budgets and approve budge expenditures. Confer or consult with department heads to plan advertising services and to secure information on equipment and customer specifications. Soft Skills: Social Perceptiveness, Critical Thinking, Active Listening, Judgment and Decision Making, Speaking, Persuasion, Service Orientation, Management of Personnel Resources Accommodations for Learning Differences It is important that lessons accommodate the needs of every learner. These lessons may be modified to accommodate your students with learning differences by referring to the files found on the Special Populations page of this website. Preparation  Review and familiarize yourself with the terminology, any and all website links, and any resource materials required.  Have materials and websites ready prior to the start of the lesson. References 
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International Business (3E), Dlababy & Scott, Thompson Southwestern http://rubistar.4teachers.org/ Instructional Aids 
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Lesson 1.9 Managers and Cultural Diversity Presentation Instructor Computer/Projection Unit Student access to computers Colored paper and Markers Copies of Papers Needed Copyright © Texas Education Agency, 2014. All rights reserved.
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Outline
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Introduction (Day One) A. Objectives B. Warm Up: Job in Japan C. Share Out I. Give students three to five minutes to respond to this in writing and then have a class discussion. Create a list on the board and determine the most important adjustments that II. Discovery Activity (Day One) would have to be made. Also, ask A. Cultural Diversity students to share any personal Word Collage experiences with parents moving B. Debate and Discuss: Company Picnic and working in different states and/or countries. III. Instruction (Day One) A. Management Style Notes II. Teacher will put up the words “Cultural Diversity” and work as a IV. Formal Assessment (Day One‐Two) class to define the term. Students A. Management Scenarios will create a word collage either B. Reflection Questions electronically or on colored paper of C. Review Key Ideas in Presentation words representing their own D. Extension Activities for Early Finishers cultural diversity. Depending on your comfort level, you can have students share words from collage and ask the class to stand if that word represents him/her. Students will respond in writing to the debate questions and give support for their answers. Teacher will facilitate a class discussion in the form of a debate. III. Students will take notes in the format of teacher’s preference. Examples are provided, and encourage students to provide more examples and make connections from their own or their parents’ work experiences and their preferences based on their culture. IV. Students can work in groups or individually to read the scenarios and identify the management style and two reasons for their answer Copyright © Texas Education Agency, 2014. All rightsusing the notes and discussion. reserved.
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Students can present the information in a word processing or presentation document, or on chart paper to present to the class (if time allows). Multiple Intelligences Guide Existentialist Interpersonal Intrapersonal Kinesthetic/ Bodily Logical/ Mathematical Musical/Rhythmic Naturalist Verbal/Linguistic Introduction
The main purpose of this lesson is to help students understand the following concepts:  Ways for managers to understand and deal with cultural diversity. Warm Up Activity  Job in Japan: Discuss adjustments and preparations that would have to be made if an employment opportunity was accepted in another country. Application
Discovery Activity  Cultural Diversity Word Collage Guided Practice  Debate and Discuss: Company Picnic Independent Practice  Management Styles Notes Summary
Review and Lesson Evaluation  Review key elements of management styles and examples for best scenario to use this style.  Review the lesson’s objectives at the end and have students reflect what they have learned. Copyright © Texas Education Agency, 2014. All rights reserved.
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Visual/Spatial Evaluation/Review
Informal Assessment Any and all of the following can be used as informal assessments.  Cultural Diversity Word Collage  Debate and Discuss Formal Assessment Use rubric provided to assess management scenarios and reflection questions. Enrichment
Extension  Explore career opportunities in other countries and create a presentation document to share with the class about job qualifications needed and elements of the culture that would be necessary to adjust to.  Interview a Sales Manager who leads a team of diverse workers and create a presentation to share with the class about your findings.  Develop a training guide for Sales Managers focusing on strategies to use to lead a culturally diverse team. Copyright © Texas Education Agency, 2014. All rights reserved.
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Assignment for Lesson 1.9 Managers and Cultural Diversity Management Styles and Scenarios Objective: Research and identify elements of culture and explain the importance in conducting global business. Directions: Read each scenario and identify the management style that would be most effective for the work environment. Using your notes, support your answer with at least two reasons.  Scenario 1: You are an Operations Manager at a distribution center, and you manage a team of natives from Venezuela who are not accustomed to playing a role in the decision making process. You need to have a large order put together and shipped within two days.  Scenario 2: You are a Sales Manager for a diverse U.S. team working on an action plan to meet quarterly sales goals. Group members are accustomed to collaboration and want to share their ideas.  Scenario 3: You are a Film Manager for a small film company and responsible for three teams who are all working in different countries at the moment. The teams are responsible for taking the script and creating the movie on their own.  Scenario 4: You are the Logistics Manager of an international workforce drawn from 18 countries and four continents. Every employee is highly competent in his or her specialty. You have learned to rely on their judgments and have not had to dictate solutions very often. You prefer collaboration when making decisions; however, you need them made in a timely manner. Reflection Questions: Answer in complete sentences and provide specific examples. 1. How can managers increase their sensitivity to cultural differences among their employees? 2. How can a manager use all of the management styles to create a productive work environment? Copyright © Texas Education Agency, 2014. All rights reserved.
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Managers and Cultural Diversity Assignment Student Name: ________________________________________
CATEGORY Scenario 1 20 Pts The appropriate management style is chosen and at least two reasons are given to support answer. Scenario 2 The appropriate management style is chosen and at least two reasons are given to support answer. Scenario 3 The appropriate management style is chosen and at least two reasons are given to support answer. Scenario 4 The appropriate management style is chosen and at least two reasons are given to support answer. Reflection Questions Students shows full understanding of the content and can apply the concepts. 15 Pts The appropriate management style is chosen and at least one reason is given to support answer. The appropriate management style is chosen and at least one reason is given to support answer. The appropriate management style is chosen and at least one reason is given to support answer. The appropriate management style is chosen and at least one reason is given to support answer. Student shows understanding of the content and can apply the concepts. Total Points Earned _______/100 Pts. 10 Pts The appropriate management style is chosen and no reasons are given to support answer. 0‐5 Pts Incorrect management style is chosen. Max points if supports coordinate with management style. The appropriate Incorrect management style management style is chosen and no is chosen. Max reasons are given points if supports to support answer. coordinate with management style. The appropriate Incorrect management style management style is chosen and no is chosen. Max reasons are given points if supports to support answer. coordinate with management style. The appropriate Incorrect management style management style is chosen and no is chosen. Max reasons are given points if supports to support answer. coordinate with management style. Student shows Student does not some show understanding of understanding of the content and the content and can apply some of cannot apply the the concepts. concepts. Copyright © Texas Education Agency, 2014. All rights reserved.
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