Lesson Plan
Course Title: Construction Management
Session Title: Communication Skills
Lesson Duration: 45-50minutes
Performance Objective: Students will speak effectively, listen actively, and provide written
feedback to their peers.
Specific Objectives:
 Students will control the volume, speed, and enunciation of their speech.
 Students will engage their listening audience.
 Students will exhibit appropriate body language as they speak.
 Students will listen attentively.
 Students will take notes and ask questions to ensure comprehension.
 Students will provide written feedback (as a listener) to the speaker.
Preparation
TEKS Correlations:
This lesson, as published, correlates to the following TEKS. Any changes/alterations to the
activities may result in the elimination of any or all of the TEKS listed.
§130.49 (c)(2)(A) The student applies academic skills to the requirements of construction
management. The student is expected to demonstrate effective verbal and written
communication skills with individuals from varied cultures, including fellow workers,
management, and customers.
Interdisciplinary Correlations:
English Language Arts and Reading, English I:
§110.31 (b)(24)(A) Listening and Speaking/Listening. Students will use comprehension skills to
listen attentively to others in formal and informal settings. Students will continue to apply earlier
standards with greater complexity. Students are expected to listen responsively to a speaker by
taking notes that summarize, synthesize, or highlight the speaker's ideas for critical reflection
and by asking questions related to the content for clarification and elaboration.
The importance of clear and concise verbal and written communication skills is essential
to many industries and occupations.
Copyright © Texas Education Agency, 2011. All rights reserved
1
Occupational Correlations: (reference O-Net http://www.onetonline.org )
49-9021.02 - Refrigeration Mechanics and Installers: Install and repair industrial and
commercial refrigerating systems.
Tasks: Occupational tasks include but are not limited to observing and testing system
operations, keeping records of repairs, and performing mechanical overhauls.
Skills: Occupational Skills include but are not limited to critical thinking, operation monitoring,
and complex problem solving.
Knowledge: Occupational Knowledge includes but is not limited to administration and
management, English language, and building and construction.
For more information about this occupation, please refer to the website:
http://www.onetonline.org/link/summary/49-9021.02
13-1051.00 - Cost Estimators: Prepare cost estimates for product manufacturing, construction
projects, or services to aid management in bidding on or determining price of product or service.
May specialize according to particular service performed or type of product manufactured.
Tasks: Occupational tasks include but are not limited to consulting with clients, conferring with
engineers, and assessing cost effectiveness of products.
Skills: Occupational Skills include but are not limited to speaking, active listening, and writing.
Knowledge: Occupational Knowledge includes but is not limited to administration and
management, English language, and building and construction.
For more information about this occupation, please refer to the website:
http://www.onetonline.org/link/summary/49-9021.02
47-3012.00 - Helpers—Carpenters: Help carpenters by performing duties requiring less skill.
Duties include using, supplying or holding materials or tools, and cleaning work area and
equipment.
Tasks: Occupational tasks include but are not limited to fastening timbers or lumber, erecting
scaffolding, and smoothing or sanding surfaces.
Skills: Occupational Skills include active listening, coordinating, and critical thinking.
Knowledge: Occupational Knowledge includes building and construction.
For more information about this occupation, please refer to the website:
http://www.onetonline.org/link/summary/47-3012.00
Copyright © Texas Education Agency, 2011. All rights reserved
2
Teacher Preparation:
The teacher should already have a solid background and understanding of effective speech and
engaged listening skills.
References:
McCutcheon, Randall, James Schaffer, and Joseph R. Wycoff. Communication Applications.
Lincolnwood, IL: National Textbook, 2001. Print.
"Construction Articles." Construction Jobs, Building Jobs, Construction Project Manager Jobs |
ConstructionCrossing.com. Construction Crossing. Web. 06 Jan. 2012.
<http://www.constructioncrossing.com/article/lcarticlearchive.php>.
Instructional Aids:
Use the links to the following online articles that the students will read in their small groups. If
these website links do not work, or if you have other articles in mind, please feel free to use
comparable alternative materials.
1. http://www.constructioncrossing.com/article/480254/Construction-Employment-How-toFind-Construction-Job-Opportunities/
2. http://www.constructioncrossing.com/article/480241/Construction-Jobs-for-High-SchoolGraduates/
3. http://www.constructioncrossing.com/article/480220/The-Role-of-a-ConstructionManager/
4. Quote #1: Read a portion/excerpt from Dr. Martin Luther King Jr.’s “I have a dream”
speech. Here is a web link to it online.
http://www.huffingtonpost.com/2011/01/17/i-have-a-dream-speech-text_n_809993.html
“And when this happens, when we allow freedom to ring, when we let it ring from every
village and every hamlet, from every state and every city, we will be able to speed up
that day when all of God's children, black men and white men, Jews and Gentiles,
Protestants and Catholics, will be able to join hands and sing in the words of the old
Negro spiritual, ‘Free at last! free at last! Thank God Almighty, we are free at last!’ ”
(This quote is also captured on Slide #2 of the PowerPoint Presentation for this Lesson.)
5. Quote #2: Read a portion/excerpt from the Preamble to the Constitution. Here is a web
link to it online.
http://www.usconstitution.net/const.txt
“We the People of the United States, in Order to form a more perfect Union, establish
Justice, insure domestic Tranquility, provide for the common defense, promote the
general Welfare, and secure the Blessings of Liberty to ourselves and our Posterity, do
ordain and establish this Constitution for the United States of America.”
(This quote is also captured on Slide #4 of the PowerPoint Presentation for this Lesson.)
Copyright © Texas Education Agency, 2011. All rights reserved
3
Materials Needed:
1. Writing utensils
2. Copy paper (regular 8 ½” x 11” 20# bond paper is sufficient)
Equipment Needed:
1. Black and white printer
2. Copy machine
3. Teacher computer workstation with internet access
4. Projection screen and projector connected to the teacher’s workstation
Learner Preparation:
Students should already have a basic awareness of construction industry jobs. (The 3 articles
they will be reading and listening to will expand on the topic of occupations within the industry.)
Here are some key vocabulary words to help clarify the expectations of this lesson:
Communicate: To impart knowledge, to make known
Enunciate: To utter or pronounce
Engage: To occupy the attention of a person
Paraphrase: Act or process of restating or rewording
Posture: The position of the limbs of the body
Introduction
Introduction (LSI Quadrant I):
SAY: In your most monotone, dull, and mumbled voice, and without making eye contact with
any students, read Quote #1* out loud to the students.
ASK: Did anyone know what I just said? (Give students a chance to respond and guide them
through a class discussion.) Does anyone recognize it?
SHOW: Show students Slide #2 of the PowerPoint Presentation.
SAY: What I just read to you was Martin Luther King’s “I have a Dream” speech.
ASK: If I had said this with more enthusiasm, would you have remembered more of what I
said? (Give students a chance to respond and guide them through a class discussion.)
SHOW: Advance to Slide #3, and go over the information with the class.
SAY: As fast and as quietly as possible, standing with bad posture, read Quote #2* out loud to
the students.
ASK: Did anyone remember what I just said? (Give students a chance to react and guide them
through a class discussion.) Does anyone recognize it?
SHOW: Show students Slide #4 of the PowerPoint Presentation.
SAY: What I just read to you was the first paragraph of the Preamble to the Constitution of the
United States of America.
ASK: If I had said this more slowly, would you have recognized it? What about my body
language made it hard to follow me?
SHOW: Advance to Slides #5-10, and go over the information with the class.
*Quote #1 and Quote #2 are also in the Instructional Aides section of this lesson documentation
above on Page 3.
Copyright © Texas Education Agency, 2011. All rights reserved
4
Outline
Outline (LSI Quadrant II):
Instructors can use the PowerPoint presentation, slides, handouts, and note pages in
conjunction with the following outline.
MI
Outline
I. Speaking Well
A. Volume
B. Speed
C. Enunciation
Notes to Instructor
Refer to Slide #3 of
the PowerPoint
Presentation. Lead a
discussion as you
present the slides to
the class. Engage the
students by probing
for understanding.
II. Engaging the Listener
A. Eye contact
B. Pleasantness
C. Credibility
Refer to Slide #5 of
the PowerPoint
Presentation. Lead a
discussion as you
present the slides to
the class. Engage the
students by probing
for understanding.
III. Body Language
A. Posture
B. Fidgeting
C. Facial expressions
Refer to Slide #6 of
the PowerPoint
Presentation. Lead a
discussion as you
present the slides to
the class. Engage the
students by probing
for understanding.
IV. Being an Active and Engaged Listener
A. Pay attention
B. Make eye contact
C. Be respectful
Refer to Slide #7 of
the PowerPoint
Presentation. Lead a
discussion as you
present the slides to
the class. Engage the
students by probing
for understanding.
V. Know What You Are Hearing
A. Listen attentively
B. Stay tuned in and focused
Refer to Slide #8 of
the PowerPoint
Presentation. Lead a
Copyright © Texas Education Agency, 2011. All rights reserved
5
C. Take notes
discussion as you
present the slides to
the class. Engage the
students by probing
for understanding.
VI. Give Feedback and Confirm Comprehension
A. Ask for clarification
B. Ask to hear it again
C. Paraphrase/summarize
Verbal
Linguistic
Logical
Mathematica
l
Visual
Spatial
Musical
Rhythmic
Bodily
Kinestheti
c
Intrapersonal
Refer to Slide #9 of
the PowerPoint
Presentation. Lead a
discussion as you
present the slides to
the class. Engage the
students by probing
for understanding.
Interpersona
l
Naturalis
t
Existentialis
t
Application
Guided Practice (LSI Quadrant III):
In small groups of three, have students practice their speaking and listening skills. Students will
take turns reading out loud to their group mates. They should try to speak well so their listeners
hear and understand them. They should try to be active listeners so they can comprehend as
much as possible.
Follow the Student Handout document that goes with this lesson. Each student will get 1 copy.
Independent Practice (LSI Quadrant III):
As students are practicing their active listening skills, they should be taking notes to help them
retain the information they are hearing. They should also be writing down suggestions to the
speaker to help them improve their speaking skills.
Follow the Student Handout document that goes with this lesson.
Copyright © Texas Education Agency, 2011. All rights reserved
6
Summary
Review (LSI Quadrants I and IV):
Question: What are some tips and tricks we need to remember to do when we need to be a
good speaker?
Answer: Watch your volume and speed of speech, enunciate well, make eye contact, be
pleasant, be confident, have good posture, and use appropriate facial expressions.
Question: What are some tips and tricks to being a good listener?
Answer: Listen closely, stay tuned in to what is being said, take notes, ask questions, and give
feedback.
NOTE: Students were asked to list these at the bottom of the first page of their Handout. This
end of class review is to follow up AGAIN on the topic.
Evaluation
Informal Assessment (LSI Quadrant III):
Teacher guides the students in a class discussion as the PowerPoint slide presentation
introduces the material. Teacher should probe for individualized comprehension while guiding
the class as a whole. Once students begin to practice their small group work, teacher should
actively monitor students by walking around and observing them as they complete the
assignment. Teacher should make suggestions to speakers and listeners to redirect as needed.
Formal Assessment (LSI Quadrant III, IV):
Teacher should review the students’ participation and comprehension by grading the Student
Handout. There is opportunity for the student to exhibit their comprehension of the topic on the
Handout document in the feedback section. Please refer to the Student Handout Rubric for
grading of this assessment.
Extension
Extension/Enrichment (LSI Quadrant IV):
This lesson can be greatly enriched and taken to a more advanced level if the students write
their own “speeches” before they practice presenting them to a small group or even to the entire
class.
Copyright © Texas Education Agency, 2011. All rights reserved
7
Construction Management
Communication Skills
Student Handout
Your Name: __________________________________________________ Period #: ________
Overview:
In a small group of 3, you will take turns practicing your speaking and listening skills.
Instructions:
1. You or your group members will each chose 1 article to read out loud.
2. Read the article QUIETLY to yourself first. Practice reading it in your head before you try to read
it out loud to the group.
3. You will then take turns reading your article out loud to the group.
4. While you are reading, try to use good speaking skills as we discussed earlier in class - you want
your audience to listen to you!
5. When it’s your turn to listen to the others speak, be a good listener! Take notes in the spaces
provided below.
6. When you are done and everyone has had their turn, provide suggestions and feedback below.
Share with them so they know what they need to improve their speaking abilities.
The 3 articles to chose from are:
Write the name of the group member reading
each article here:
1. “How to Find Construction Job
Opportunities”
2. “Construction Jobs for High School
Graduates”
3. “The Role of a Construction Manager”
Based on the presentation and our class discussion, list as many of the good communication skills as
you can in the correct spaces below.
Remember to use these skills as you participate as a good speaker and listener in your group.
What do good speakers do?
What do good listeners do?
8
Copyright © Texas Education Agency, 2011. All rights reserved
Construction Management
Communication Skills
Student Handout
If you are listening to someone else read Article #1 (“How to Find Construction Job Opportunities”), use
the space below to take notes.
LISTEN to the speaker very CAREFULLY! Write down the important things you hear as you hear them.
Provide the speaker of Article #1 with some feedback.
Check the box that best reflects how well they met each requirement.
Could use a
Great job!
little work to
improve.
Did the speaker enunciate well?
Did the speaker make eye contact with you?
Did the speaker use good posture?
Could you hear him/her loud enough?
Did the speaker seem to know what he/she was
talking about?
Need to
work A LOT
on this skill!
In this space, write at least 1 comment to help the speaker make improvements to their communication
skills. Use complete sentences.
9
Copyright © Texas Education Agency, 2011. All rights reserved
Construction Management
Communication Skills
Student Handout
If you are listening to someone else read Article #2 (“Construction Jobs for High School Graduates”),
use the space below to take notes.
LISTEN to the speaker very CAREFULLY! Write down the important things you hear as you hear them.
Provide the speaker of Article #2 with some feedback.
Check the box that best reflects how well they met each requirement.
Could use a
Great job!
little work to
improve.
Did the speaker enunciate well?
Did the speaker make eye contact with you?
Did the speaker use good posture?
Could you hear him/her loud enough?
Did the speaker seem to know what he/she was
talking about?
Need to
work A LOT
on this skill!
In this space, write at least 1 comment to help the speaker make improvements to their communication
skills. Use complete sentences.
10
Copyright © Texas Education Agency, 2011. All rights reserved
Construction Management
Communication Skills
Student Handout
If you are listening to someone else read Article #3 (“The Role of a Construction Manager”), use the
space below to take notes.
LISTEN to the speaker very CAREFULLY! Write down the important things you hear as you hear them.
Provide the speaker of Article #3 with some feedback.
Check the box that best reflects how well they met each requirement.
Could use a
Great job!
little work to
improve.
Did the speaker enunciate well?
Did the speaker make eye contact with you?
Did the speaker use good posture?
Could you hear him/her loud enough?
Did the speaker seem to know what he/she was
talking about?
Need to
work A LOT
on this skill!
In this space, write at least 1 comment to help the speaker make improvements to their communication
skills. Use complete sentences.
11
Copyright © Texas Education Agency, 2011. All rights reserved
What is a Work Ethic?
A Work Ethic can be described as a set of values based on the ideals of hard work and discipline.
Key aspects of a good work ethic include:
1. Being dressed appropriately for the job.
2. Using proper language in the work place.
3. Arriving to work on time, and not taking advantage of breaks and time off.
4. Being a dependable employee.
5. Respecting authority figures and following the “chain of command.”
6. Being accountable for ones tasks, duties, and job responsibilities.
Your Name: _____________________________ Period: ______ Date: ____________
Part 1: Read the online article
http://www.lifehack.org/articles/management/how-to-build-a-reliable-work-ethic.html
Answer these 5 questions after you finish reading the article:
1. What should you do when you feel like quitting? Go an extra 20%
Part 1:
10 points
for each
answer.
2. When you’re trying to focus, what kind of noisy distractions should you shut
down?
Phones, E-mail, RSS, Twitter, and Visitors
3. Perfectionism isn’t necessary for many tasks, but most things require a minimum
standard of quality.
4. Give yourself 60 to 90 minutes to work on a particular task.
5. Rewrite the LAST TWO sentences of the article IN YOUR OWN WORDS. (Think
about how you can say the same message, but with your own words. DO NOT
COPY! Remember- that’s called plagiarism and it’s cheating.)
____________________________________________________________
____________________________________________________________
____________________________________________________________
Part 2:
10 points
for each
Follow the link on the left to the OWEI Inventory. Fill in the information about yourself, field.
Part 2: Complete the OWEI Inventory online.
http://www.coe.uga.edu/workethic/
and begin to answer the questions. When you finish answering the questions, write your
20 points
answers in the chart here.
Interpersonal Skills
Initiative
Dependability
Copyright © Texas Education Agency, 2011. All rights reserved.
for
participation
in the group
discussions
.
Construction Employment - How to Find Construction Job Opportunities | ConstructionC... Page 1 of 1
Construction Employment - How to Find Construction Job Opportunities
Sometimes, looking for construction employment can be a bit challenging especially in times of economic
slowdowns. Nevertheless, keeping your hopes up and continuously searching for possible construction
employment within your area is suggested since you can never really tell what can happen. In difficult times, the
rate of construction industry employment is greatly affected. Hard work, dedication, and willingness to take on all
types of construction jobs are just some of the attitudes needed to be successful in finding construction
employment. One of the ways to ease your search for construction employment is to utilize the services being
offered by a construction employment agency in your locality. Although utilizing these agencies entails payment of
a certain fee, this way you won't have to go from one construction company to another just to apply for a job. The
agency will be the one to find you an employer and the job that best suits your qualifications and skills. You can also
find construction employment with less effort just by checking out craigslist on the internet. Any kind of
construction job needed for private homes, businesses or government entities can be found on the various job
search sites and craigslist.
Construction employment can be divided into labor and managerial positions. Regardless of the daily wage
received, both offer endless opportunities for employment with subcontractors, general contractors, private
institutions and government agencies. Before starting your search for construction employment, a decision must
be made whether your interest lies in a labor or managing job. Doing a self-assessment of your strong points, such
as educational background and work experience, will guide you in deciding which construction employment you
should pursue. Exploring different construction jobs available within your area or in neighboring areas will also
increase your chances of finding construction employment.
There are many aspects in construction which you can consider such as plumbing, masonry, wood framing, drywall
work, door installation, concrete, electrical systems or painting among others. Pay rates for each specific trade
varies, but generally speaking, electrical and mechanical trades give higher levels of pay over time. Once you have
decided what area of construction employment you want to indulge in, then you can narrow your search for an
easier job search. If you want to be involved in construction management then you can start your search with general
contracting companies which are responsible for all the aspects of the project. Subcontracting companies are the
best option for those who are considering working in labor positions, such as mechanical work.
Being aware of the booming construction activities in your area can work to your advantage. There are many skilled
workers that are also on the look-out for construction employment and being up-to-date of the latest hiring of
various construction companies is beneficial. Enrolling in a trade school or an apprenticeship program can also
increase your chances of finding jobs. Not only will your skills be honed but this also gives you an edge over other
competing applicants for construction employment. Being part of a trade group or workers' union can also be an
advantage in finding construction opportunities. You can get apprenticeships in construction companies that can
improve your skills and add to your work experience. One of the most common mediums to find the latest
construction employment opportunities is a local newspaper.
Scanning the classified ads portion of the newspaper gives you vital information on what construction companies are
searching for and where to get construction jobs that are suitable to your skills, experience and interest. Networking
with other skilled workers or visiting local contractors, even if they are not hiring, can also help you land a
construction job. Your initiative and good people skills can impress contracting companies to give attention to your
application and encourage them to give you a try. The outlook for construction jobs is looking bright in the next five
years with an expected job growth by 19 percent. Entry-level positions earn on the average around $24,000, while
highly skilled professionals have average salaries in the $60,000 range.
You can find more construction employment listings by visiting ConstructionCrossing.com and sign up for a risk
free trial today to find jobs that are just right for you!
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Construction Jobs for High School Graduates | ConstructionCrossing.com
Page 1 of 1
Construction Jobs for High School Graduates
High school graduates are now seen willing to take up construction jobs during the summer. They feel that they need
to do some kind of a job and are ready to do construction jobs with the local construction companies. Along with the
boys, girls are also coming forward and seeking construction jobs. Of course construction jobs will require you to
spend a lot of time outdoors and will also imply rigorous physical labor. In order to be a construction worker you
should be fit enough to carry out physical labor and should be able to work outdoors for long durations. Since this
kind of work involves lifting of heavy weights as well, it will be to your advantage if you are accustomed to lifting
weights.
When you have decided to enter this field the next thing for you to do is search for the local construction companies.
Internet will be useful for you here. You can go to the Construction world website to find out what construction
companies are working in your area. You can then go on to find out if you happen to know any person who is already
working in any of the companies that you have shortlisted. This is very important as it can help you in getting the job
that you are interested in.
If you can manage to get a reference from somebody, you can then go to the HR department of that particular
company. If, however, you do not have a backing, you can still approach the companies and make a query regarding
summer jobs. You can show your interest by enquiring about the procedures to be followed for giving in a resume. It
is important to know the details of the person who is in-charge of hiring.
As a high school graduate one can even get registered with certain job-search sites. These will also help you in
finding the construction job that you are looking to find.
Now that you have submitted your resume, you cannot sit back and wait for the job to land on your lap. You need to
enquire. For this you will have to call up all the companies wherever you have put in your application. Talk to the
person responsible for hiring. You must show your eagerness to work and must project yourself as the candidate
best suited for the job.
It has been the norm that several summer jobs in the construction companies are given to the teenagers who have
connections within the companies. Since there is a lot of competition for summer jobs in the construction companies
and most of the applicants are equally qualified, it helps to have an endorsement from somebody working within the
company. So seek out somebody who works for the construction company where you want to work.
It is to be remembered, however that construction jobs involve a considerable amount of danger. The tools that are
used as also the type of work that it requires you to do are intrinsically not supposed to be safe. You need to follow
all the stipulated safety guidelines while you are at your work.
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The Role of a Construction Manager | Constructioncrossing.Com
Page 1 of 1
The Role of a Construction Manager
There are many construction careers out there, but none quite as important as that of construction management jobs. The
thing you need to know here, is that anyone can do grunt work, and anyone can become a supervisor. To make your way
into construction management careers however, you need to have something special. As a matter of fact, many people
avoid positions like this for a few reasons. If you believe you are one of those who can take it, then take a look at this list of
the responsibilities associated with construction management jobs. Duties of a Construction Manager
The first thing that a construction manager must do is keep track of all employees. This will include making sure they have
the equipment they need, as well as ensuring that they are actually doing their jobs. From this aspect, one might be led to
believe that construction management jobs are babysitting jobs, and in some cases they really are.
In addition to that, you will need to negotiate contracts with potential clients. As the manager, you will need to make sure
there is a client lined up right after the current job. If there is not, there might be no paychecks the following week.
Making sure that the job is finished on time is another important aspect of construction management jobs. Sometimes the
jobs are financed by a certain bank, and the bank will only provide a payout if the construction has progressed by a certain
amount. In other words, if the work doesn't get done, no one will be paid. This can be a heavy burden to bear, but it is part of
construction management careers.
On that note, you will need to manage the payroll, as this is another big part of construction management jobs. In order to do
this you will either need to keep a ledger, or you will need to acquire a computer program that allows you to keep track of
paychecks and salaries. You could just cut checks, but as some point a dispute will arise, and you will need to make sure
you have adequate records in order to settle that dispute.
As you can see, this is not the easiest job in the world to do. You will need to be strong, and you will need to be willing to
work long hours. Keep in mind that when you are negotiating contracts with potential clients, there may be ten other
construction companies doing the exact same thing with the exact same client. You need to be convincing enough to get the
job, and if possible, have more than one potential client lined up. You will need to be able to relate to people, because in
effect you are a salesman. You are trying to sell your construction services to a company or individual, and you need to
provide them a reason to go with you.
Do you guarantee your work? Do you offer something that the other companies don't? These are the questions you need to
ask yourself when you are representing your construction company. Construction services are not a rarity, but quality work
is. Not only do you need to build, you need to make sure the structure you erect can stand up to wind storms, state
inspections, and most importantly the next fifty to one hundred years. Houses are meant to last, or at least they used to be.
Are yours?
Construction management jobs will require some education. You will need to have a background in math and science, and
you may find that a structural engineering degree helps out quite a bit. These are just a few of the things that you might
need to pursue. Among others, you might find that a degree in business helps out, and perhaps a few finance courses to
help you out with the money side of the business. As you can see, this isn't the easiest career path, but if you keep up the
good work and continue to push, you might find that construction management careers are something that you can pursue
and stay in for many years to come.
In order to find one of these jobs, you will need to either use the internet or take a look at some of your local construction
companies. Most companies are looking for construction managers, and if you have the credentials, you might be just the
person they need. You never know until you try!
That being said, it's time for you to look into ways to expand your career and take up construction management jobs. There
are many opportunities and many potential routes to take when it comes to construction management careers.. This isn't
going to be an easy job by any means, but who ever said that a worthwhile job would be easy?
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