Q3 2007/8 results
February 7 th 2008

Forward-looking statements - caution
Certain statements in this presentation are forward-looking and are made in reliance on the safe harbour provisions of the US Private Securities Litigation Reform Act of 1995. These statements include, without limitation, those concerning: continuing growth in revenue, EBITDA, earnings per share and dividends; growth in new wave revenue mainly from networked IT services and broadband; transforming the cost base; delivery of 21CN; and Global Services’ cost reductions and EBITDA margin.
Although BT believes that the expectations reflected in these forward-looking statements are reasonable, it can give no assurance that these expectations will prove to have been correct. Because these statements involve risks and uncertainties, actual results may differ materially from those expressed or implied by these forward-looking statements.
Factors that could cause differences between actual results and those implied by the forward-looking statements include, but are not limited to: material adverse changes in economic conditions in the markets served by BT; future regulatory actions and conditions in BT’s operating areas, including competition from others; selection by BT of the appropriate trading and marketing models for its products and services; technological innovations, including the cost of developing new products, networks and solutions and the need to increase expenditures to improve the quality of service; the anticipated benefits and advantages of new technologies, products and services, including broadband and other new wave initiatives, not being realised; developments in the convergence of technologies; fluctuations in foreign currency exchange rates and interest rates; prolonged adverse weather conditions resulting in a material increase in overtime, staff or other costs; the timing of entry and profitability of BT in certain communications markets; and general financial market conditions affecting BT’s performance and ability to raise finance. BT undertakes no obligation to update any forward-looking statements whether as a result of new information, future events or otherwise.

Q3 2007/8 – Group financial headlines
Group revenue £5.2bn
EBITDA*
Operating profit*
£1.5bn
£0.7bn
1%
2%
6%
Earnings per share* 5.9p
2%
Capital expenditure £0.9bn
Free cash outflow £0.2bn
* Before specific items and leavers

Q3 2007/8 – revenue by customer

Corporate
Q3 - Global Services
• Improvement in EBITDA margin of 140bp to 10.9%
• 22% growth in non-UK revenue
• Robust £29bn prospect order book pipeline
Corporate market trends
• Globalisation
• Convergence
• Optimisation
• Growth
* 2006/7 growth rates not restated for reorganisation

Business
Q3 – Retail Business
• Continued strong revenue growth
• Value packages
- c38% take-up amongst SMEs
• Good growth from BT Enterprises
SME market trends
• Decline in spend on hardware
• Simplify technology for customers
• Increased spend on networked
IT services
* 2006/7 growth rates not restated for reorganisation

Consumer
Q3 – Retail Consumer
• Continued ARPU growth
• BT remains UK’s No.1 broadband provider
– Resilient broadband market share*, 35%
Consumer market trends
• Broadband now a necessity
• Inclusive call bundles
• Highly competitive market
* DSL & LLU

Carrier
Q3 – Openreach
• Steady performance driven by LLU line growth
• Cost efficiencies
• Service improvements
Market trends
• Continued LLU migration
• Slowing LLU build out
• More demand for backhaul
• Principle based regulation
• Regulatory pricing review

Carrier
Q3 – Wholesale
• Expected decline in low margin transit and PRS revenue continues, down £68m YoY
• Ongoing migration from
IPstream to LLU
• Focus on managed services
– £98m Virgin Media contract
Market trends
• Network rationalisation
• More outsourcing
• Further transit declines

Transforming the cost base – Q3 YTD
£468m of cost efficiencies
* Before specific items and leavers

Transforming the cost base – opportunities
• Ongoing efficiency opportunities
• Right first time focus for customer service
– Reduce cost of complexity and failure
• Overhead Value Analysis
• Global sourcing
• Ongoing re-investment for the future
• 21CN
On track to exceed FY target of £600m

21CN - update
Services driven migration
• >35% of UK core network already rebuilt
• Wholesale Broadband Connect
– ADSL2+ rollout from Spring 2008 with speeds of up to 24Mb available
• Next generation Ethernet Services
– More bandwidth, more reach, more flexibility
Platform operational in more than 160 countries
NGA
• Openreach deploying fiber technology at Ebbsfleet
Overall objective remains unchanged

Summary
Q3 highlights
• Global Services - EBITDA margin improvement
• Retail - continued strong EBITDA growth
• Openreach - strong operational performance
• Wholesale - decline in transit and migration to LLU
• Cost savings - on track to exceed target
Q4 Outlook
• Expect continued growth in revenue, EBITDA*, EPS* and dividends and significant cash inflow
Continue to deliver for customers and shareholders
* Before specific items and leavers

Hanif Lalani – Group Finance Director

Q3 2007/8 – line of business analysis
First quarter of reporting under new structure
- Increased line of sight of end to end profitability
- Significant reduction in internal trading
- No material change to
Openreach
Transformation into software driven services company
* Before specific items and leavers

Q3 2007/8 – lines of business dashboard
Group Global Retail Wholesale Openreach
1% Revenue 6% 2% 11% 1%
7%
New wave growth
9% 18% (23%) 31%
2% EBITDA* 23%
28.5%
EBITDA* margin
10.9%
* Before specific items and leavers
12%
18.7%
9%
28.5%
2%
37.1%

Global Services – Revenue £2.0bn
EBITDA £0.22bn

BT Global Services – Q3 total order intake £1.9bn
Q3
Revenue
6%
EBITDA
23%
EBITDA margin
10.9%
Rolling 12 months intake £8.6bn

BT Global Services – margin expansion
Q3
Revenue
6%
EBITDA
23%
EBITDA margin
10.9%
• EBITDA margin up 140bp
• Contract maturity
– c60% of top 100 contracts now in 2 nd half of life, rising to two thirds by year end
• Cost transformation
– Rebalancing of workforce
– De-layering management structures
– Rationalisation of networks and IT systems
Medium term EBITDA margin target 15%

BT Retail – Revenue £2.1bn
EBITDA £0.4bn
Q3
Revenue
2%
EBITDA
12%
EBITDA margin
18.7%

BT Retail
Broadband
• Q3 gross installs 404k
• c65% take Option 2 or 3
• 177k net additions
• Market share* 35%
• Currently > 150k Vision subscribers
Consumer ARPU
• £273 up £2
• 69% contracted
* DSL & LLU

BT Wholesale – Revenue £1.2bn
EBITDA £0.3bn
Q3
Revenue
11%
EBITDA
9%
EBITDA margin
28.5%
Revenue
• Transit & PRS
– Continued decline
– Low margin
• Broadband
– Price reductions
– Migration volumes
Cost base
• SG&A reduced by 10%
• EBITDA margin up 60bp from 27.9%

– Revenue £1.3bn
EBITDA £0.5bn
Q3
Revenue
1%
Revenue
• External up 15%
- LLU & WLR growth
• Rest of BT down 3%
- WLR migration
EBITDA
2%
EBITDA margin
37.1%
Cost efficiencies
• Operating cost down £17m
• 50% improvement in average provisioning and repair lead times

Q3 2007/8 results
Revenue
POLOs
Revenue (net of POLOs)
EBITDA (pre leavers)
Depreciation & amortisation
Operating profit (pre leavers)
Operating margin
Leaver costs
Associates
Finance costs (net)
Profit before tax
Tax
Profit for the period
Earnings per share
Earnings per share
(post leavers)
(pre leavers)
Q3 2007/8
£m
5,154
1,023
4,137
1,469
(732)
737
14.3%
(20)
(2)
(134)
581
(120)
461
5.7p
5.9p
Q3 2006/7
£m
5,126
1,051
4,075
1,439
(741)
698
13.6%
(27)
7
(62)
616
(150)
466
5.6p
5.8p
Note: all numbers are before specific items. Q3 2007/8 specific charge £134m pre tax.
Change
£m
28
28
56
30
9
39
7
(9)
(72)
(35)
30
(5)
0.1p
0.1p

Q3 2007/8 - free cash flow
Q3 2007/8
£m
EBITDA*( post leavers
Interest & Tax
) 1,449
(414)
Capex
Working capital
(877)
(294)
Pension deficiency contribution
Other ( incl specific items )
---
(85)
Free cash flow (221)
Q3 2006/7
£m
1,412
(436)
(777)
(212)
(500)
(12)
(525)
* Before specific items
Change
£m
37
22
(100)
(82)
500
(73)
304

Balance sheet - as at 31 December 2007
Pension
• Q3 IAS19 surplus £0.9bn
£1.6bn deficit last year
• Previous mitigation of exposure to equity market risk
Net debt
• Currently £10.2bn
• Seasonal turnaround in
FCF expected in Q4
Buy back
• Repurchased £281m of shares in Q3
• YTD repurchased £1.0bn of planned £2.5bn buy back by March 2009
Liquidity
• Raised debt of €1.0bn and
$1.2bn in the quarter
• 5 year facility of £1.5bn

Earnings per share
* Before exceptional items and goodwill from continuing activities
** Before specific items and leavers

Q3 2007/8 results