Performance Indicators: Q1 2008/9
Page
Group Income Statement
Group External Revenue by Segment
New External Revenue Analysis - BT Group
New External Revenue Analysis - BT Global Services
Sales Order Value - BT Global Services
New External Revenue Analysis - BT Retail and Retail Business Units
New External Revenue Analysis - BT Wholesale
New External Revenue Analysis - Openreach
Summary Cost Analysis / FTE / Capex
Total Call Volumes / Growth / Carrier Pre Select
Broadband / Local Loop Unbundling / BT Vision
Exchange Lines / Wholesale Line Rental
Average Revenue per Consumer Household / BT Together Packages / Active Customers / Mobility Connections
Old External Revenue Analysis - BT Group
Old External Revenue Analysis - BT Global Services and BT Retail
Old External Revenue Analysis - BT Wholesale and Openreach
1
2
3
3a
3b
3c
3d
3e
4
5
6
7
8
9a
9b
9c
The Performance Indicators include a new format for the analysis of external revenue by LOB (with the old format included at the
back of the pack for Q1, this quarter only). This provides an additional level of disclosure, including the introduction of Managed
Network Solutions, MPLS and Global Carrier revenue categories. The New Wave and Traditional revenue categories are now
replaced by four new sub categories of Managed Solutions, Broadband and Convergence, Calls and Lines and Other.
Q1 -2008/9
c
Q1 2008/9
BT Group Results - P&L
£m unless stated
Revenue
BT Global Services
BT Retail
BT Wholesale
Openreach
Other
Eliminations
Group Revenue
2008/9
Q1
Actual
BT Group
2007/8
Q1
Restated
BT Group
2,052
2,109
1,156
1,306
7
(1,453)
5,177
1,815
2,047
1,318
1,321
7
(1,475)
5,033
73
8
195
368
322
491
57
1,433
1,360
178
331
375
482
59
1,425
1,417
Depreciation & amortisation of intangibles
BT Global Services
BT Retail
BT Wholesale
Openreach
Other
Group Depreciation
186
109
197
184
15
691
Op Profit before leavers
BT Global Services
BT Retail
BT Wholesale
Openreach
Other
Group Op Profit before leavers
Group Op Profit post leavers
Leaver costs
EBITDA before leavers
BT Global Services
BT Retail
BT Wholesale
Openreach
Other
Group EBITDA before leavers
Group EBITDA post leavers
Net Finance Costs
Share of post tax profits/losses of associates and joint ventures
Underlying PBT
Specific Items : Net gains (losses)
Reported PBT
Tax - Underlying
Tax on specific items
Tax rate
Net Income
Memo: Minority Interest
EPS before specific items and leavers costs (p)
EPS before specific items (p)
EPS after specific items (p)
Proposed Dividend (p)
Average Number of Shares in Issue
Capital Expenditure
Free Cash Flow
Net Debt
Q1 - 2008/9
Better /
(worse)
%
13.1
3.0
(12.3)
(1.1)
0.0
1.5
2.9
2007/8
Q4
Actual
BT Group
2006/07
Q4
Restated
BT Group
Better /
(worse)
%
2,226
2,158
1,180
1,320
9
(1,471)
5,422
2,025
2,123
1,335
1,336
5
(1,532)
5,292
56
63
9.6
11.2
(14.1)
1.9
(3.4)
0.6
(4.0)
304
391
320
496
58
1,569
1,513
270
363
373
497
34
1,537
1,474
171
109
209
181
39
709
(8.8)
0.0
5.7
(1.7)
61.5
2.5
201
119
250
172
13
755
9
259
125
307
42
742
669
7
222
166
301
20
716
708
28.6
16.7
(24.7)
2.0
110.0
3.6
(5.5)
(130)
1
540
(27)
513
(123)
8
22.8%
398
1
6.1
5.4
5.1
7,731
802
(734)
10,581
(55)
(3)
650
(50)
600
(161)
169
24.8%
608
1
6.0
5.9
7.4
8,216
903
(152)
8,631
(136.4)
(133.3)
(16.9)
(14.5)
23.6
-
(34.5)
1.7
(8.5)
(31.1)
11.2
(22.6)
2006/7
FY
Restated
BT Group
Better
(worse)
%
7,889
8,477
4,959
5,266
28
(5,915)
20,704
7,312
8,346
5,386
5,223
17
(6,061)
20,223
127
147
12.6
7.7
(14.2)
(0.2)
70.6
2.1
2.6
883
1,511
1,401
1,938
178
5,911
5,784
776
1,381
1,511
1,931
181
5,780
5,633
13.8
9.4
(7.3)
0.4
(1.7)
2.3
2.7
191
121
232
177
52
773
(5.2)
1.7
(7.8)
2.8
75.0
2.3
744
445
893
689
118
2,889
665
445
908
707
195
2,920
(11.9)
0.0
1.7
2.5
39.5
1.1
103
272
70
324
45
814
758
79
242
141
320
(18)
764
701
30.4
12.4
(50.4)
1.3
(350.0)
6.5
8.1
139
1,066
508
1,249
60
3,022
2,895
111
936
603
1,224
(14)
2,860
2,713
25.2
13.9
(15.8)
2.0
(528.6)
5.7
6.7
(97)
(3)
658
(164)
494
(147)
79
22.3%
426
(70)
1
632
(31)
601
(155)
9
24.5%
455
1
6.3
5.8
5.5
10.00
8,265
905
1,558
7,914
(38.6)
(400.0)
4.1
(17.8)
5.2
(378)
(11)
2,506
(530)
1,976
(581)
343
23.2%
1,738
1
25.0
23.9
21.5
15.80
8,066
3,339
1,503
9,460
(233)
15
2,495
(11)
2,484
(611)
979
24.5%
2,852
2
23.9
22.7
34.4
15.10
8,293
3,247
1,354
7,914
62.2
(173.3)
0.4
7.0
6.5
5.4
10.40
7,904
774
1,705
9,460
9.9
1.6
(11.6)
(1.2)
80.0
4.0
2.5
2007/8
FY
Actual
BT Group
-
Page 1
(6.4)
11.1
12.1
(1.8)
14.5
(19.5)
7.9
1.6
(7.9)
0.8
64.7
2.4
2.4
(20.5)
4.9
(39.1)
4.6
5.3
(37.5)
4.6
(2.8)
(19.5)
2006/7
EXTERNAL REVENUE BY SEGMENT
2007/8
2008/9
Q1
Q2
Q3
Q4
Total
Q1
Q2
Q3
Q4
Total
Q1
£m
£m
£m
£m
£m
£m
£m
£m
£m
£m
£m
Major Corporate
Business
Consumer
Wholesale / Global Carrier
Other
Total External Revenue
1,659
616
1,252
1,331
6
4,864
1,665
618
1,257
1,397
4
4,941
1,796
607
1,310
1,411
2
5,126
1,969
615
1,305
1,398
5
5,292
7,089
2,456
5,124
5,537
17
20,223
1,747
628
1,231
1,420
7
5,033
1,793
639
1,289
1,369
5
5,095
1,882
647
1,292
1,326
7
5,154
2,151
676
1,259
1,327
9
5,422
7,573
2,590
5,071
5,442
28
20,704
1,961
661
1,228
1,320
7
5,177
EXTERNAL REVENUE BY SEGMENT
YEAR-ON-YEAR GROWTH
Q1
Q2
Q1
Q2
Major Corporate
Business
Consumer
Wholesale / Global Carrier
Other
Total Headline growth
6.4%
0.3%
(5.4%)
8.3%
n/m
2.8%
4.5%
1.7%
(5.9%)
13.9%
n/m
3.7%
5.8%
2.8%
(1.1%)
11.3%
n/m
5.0%
4.5%
0.2%
(0.5%)
5.9%
n/m
3.1%
5.3%
1.2%
(3.2%)
9.8%
n/m
3.6%
5.3%
1.9%
(1.7%)
6.7%
n/m
3.5%
7.7%
3.4%
2.5%
(2.0%)
n/m
3.1%
4.8%
6.6%
(1.4%)
(6.0%)
n/m
0.5%
9.2%
9.9%
(3.5%)
(5.1%)
n/m
2.5%
6.8%
5.5%
(1.0%)
(1.7%)
n/m
2.4%
12.2%
5.3%
(0.2%)
(7.0%)
n/m
2.9%
2.8%
3.7%
5.0%
3.1%
3.6%
3.5%
3.1%
0.5%
2.5%
2.4%
2.9%
Total excluding the impact of mobile termi
Q1 - 2008/9
2006/7
Q3
Q4
Total
Page 2
2007/8
Q3
Q4
Total
2008/9
Q1
2006/7
EXTERNAL REVENUE ANALYSIS BT Group
2007/8
2008/9
Q1
Q2
Q3
Q4
Total
Q1
Q2
Q3
Q4
Total
Q1
Q2
Q3
Q4
Total
£m
£m
£m
£m
£m
£m
£m
£m
£m
£m
£m
£m
£m
£m
£m
Networked IT Services (a)
Managed Network Solutions (b)
MPLS (c)
Total Managed Solutions
Broadband & LLU
Mobility & Convergence
Total Broadband and Convergence
Exchange lines/ISDN - connection and rental
Calls
Private Circuits (d)
Total Calls and Lines
869
73
139
1,081
454
71
525
876
685
263
1,824
870
76
162
1,108
486
72
558
851
655
268
1,774
986
70
164
1,220
520
73
593
844
692
241
1,777
1,143
87
186
1,416
556
78
634
819
676
228
1,723
3,868
306
651
4,825
2,016
294
2,310
3,390
2,708
1,000
7,098
920
64
181
1,165
540
75
615
841
641
274
1,756
968
72
199
1,239
543
93
636
830
641
262
1,733
1,057
76
213
1,346
550
89
639
837
629
229
1,695
1,265
83
222
1,570
586
91
677
813
595
226
1,634
4,210
295
815
5,320
2,219
348
2,567
3,321
2,506
991
6,818
1,080
81
247
1,408
555
85
640
814
596
237
1,647
-
-
-
1,080
81
247
1,408
555
85
640
814
596
237
1,647
Transit, conveyance, interconnect circuits, WLR,
global carrier and other wholesale (incl. FRIACO) (e)
Other (f)
Total Other
843
591
1,434
873
628
1,501
879
657
1,536
857
662
1,519
3,452
2,538
5,990
893
604
1,497
859
628
1,487
835
639
1,474
811
730
1,541
3,398
2,601
5,999
827
655
1,482
-
-
-
827
655
1,482
Total External Revenue
4,864
4,941
5,126
5,292
20,223
5,033
5,095
5,154
5,422
20,704
5,177
0
0
0
5,177
(a) GS MPLS revenue removed from Networked IT Services revenue.
(b) Managed Network Solutions is a new revenue line consisting of Wholesale revenue only reulting from their managed network access service arrangements
This is built up from revenue previously reported in Private Circuits, Transit/conveyance/Other Wholesale and the Other revenue line.
(c) New line consisting of MPLS revenue from Global Services. This revenue was reported in Networked IT services (£631m in 07/08 and £518m in 06/07) and
traditional other non-UK revenue (£184m in 07/08 and £133m in 06/07).
(d) A proportion of Managed Network Solutions revenue was reported in Private Circuits (£171m in 07/08 and £192m in 06/07).
(e) A proportion of Managed Network Solutions revenue was reported in Transit, conveyance etc. (£40m in 07/08 and £24m in 06/07). Global Carrier revenue now
reported in this line, with revenue from Global Services (£777m in 07/08 and £669m in 06/07) and Retail Ireland (£71m in 07/08 and £74m in 06/07) which was
previously reported in 'Other' traditional revenue.
(f) Combination of new wave and traditional Other revenue. Partly Retail revenue (£1.3bn in 06/07 and 07/08) from directories, dabs, payphones, internet access
products, sale and rental of telephones, and Featurenet sales. Additionally Global Services revenue (£1bn in 06/07 and 07/08) from global products overseas.
Remainder from Wholesale less some Managed Network Solutions revenue (£84m 07/08 and £90m in 06/07)
YoY Movement 2007/8
EXTERNAL REVENUE ANALYSIS BT Group
Q2
Q3
Q4
Total
Q1
Q2
Q3
Q4
Total
£m
£m
£m
£m
£m
£m
£m
£m
£m
£m
5.9%
-12.3%
30.2%
7.8%
18.9%
5.6%
17.1%
-4.0%
-6.4%
4.2%
-3.7%
11.3%
-5.3%
22.8%
11.8%
11.7%
29.2%
14.0%
-2.5%
-2.1%
-2.2%
-2.3%
7.2%
8.6%
29.9%
10.3%
5.8%
21.9%
7.8%
-0.8%
-9.1%
-5.0%
-4.6%
10.7%
-4.6%
19.4%
10.9%
5.4%
16.7%
6.8%
-0.7%
-12.0%
-0.9%
-5.2%
8.8%
-3.6%
25.2%
10.3%
10.1%
18.4%
11.1%
-2.0%
-7.5%
-0.9%
-3.9%
17.4%
26.6%
36.5%
20.9%
2.8%
13.3%
4.1%
-3.2%
-7.0%
-13.5%
-6.2%
Other (f)
Total Other
5.9%
2.2%
4.4%
-1.6%
0.0%
-0.9%
-5.0%
-2.7%
-4.0%
-5.4%
10.3%
1.4%
-1.6%
2.5%
0.2%
-7.4%
8.4%
-1.0%
Total Revenue
3.5%
3.1%
0.5%
2.5%
2.4%
2.9%
Networked IT Services (a)
Managed Network Solutions(c)
MPLS (b)
Total Managed Solutions
Broadband & LLU
Mobility & Convergence
Total Broadband and Convergence
Exchange lines/ISDN - connection and rental
Calls
Private Circuits (d)
Total Calls and Lines
Transit, conveyance, interconnect circuits, WLR,
global carrier and other wholesale (incl. FRIACO) (e)
Q1 - 2008/9
YoY Movement 2008/9
Q1
Page 3
2006/7
EXTERNAL REVENUE ANALYSIS Global Services
Networked IT Services
Managed Network Solutions
MPLS
Total Managed Solutions
2007/8
2008/9
Q1
Q2
Q3
Q4
Total
Q1
Q2
Q3
Q4
Total
Q1
Q2
Q3
Q4
Total
£m
£m
£m
£m
£m
£m
£m
£m
£m
£m
£m
£m
£m
£m
£m
780
139
919
786
162
948
889
164
1,053
1,052
186
1,238
3,507
651
4,158
827
181
1,008
866
199
1,065
936
213
1,149
1,125
222
1,347
3,754
815
4,569
952
247
1,199
-
-
-
952
247
1,199
12
44
56
13
45
58
15
48
63
18
50
68
58
187
245
15
46
61
16
64
80
15
64
79
17
68
85
63
242
305
16
59
75
-
-
-
16
59
75
Exchange lines/ISDN - connection and rental
Calls
Private Circuits
Total Calls and Lines
144
75
114
333
140
68
111
319
140
66
105
311
132
58
108
298
556
267
438
1,261
141
63
118
322
134
59
105
298
138
58
94
290
139
57
83
279
552
237
400
1,189
126
56
101
283
-
-
-
126
56
101
283
Transit, conveyance, interconnect circuits, WLR,
global carrier and other wholesale (incl. FRIACO) (a)
Other (b)
Total Other
171
235
406
173
227
400
164
257
421
161
260
421
669
979
1,648
182
242
424
196
244
440
201
246
447
198
317
515
777
1,049
1,826
215
280
495
-
-
-
215
280
495
1,714
1,725
1,848
2,025
7,312
1,815
1,883
1,965
2,226
7,889
2,052
0
0
0
2,052
-
-
-
-
0
0
0
Broadband
Mobility & Convergence
Total Broadband and Convergence
Total External Revenue
Internal Revenue
Total Global Services Revenue
1,714
1,725
1,848
2,025
7,312
1,815
1,883
1,965
2,226
7,889
2,052
2,052
(a) Global Carrier revenue only
(b) Mainly non-UK revenue
YoY Movement 07/08
EXTERNAL REVENUE ANALYSIS Global Services
Q1
Q2
Q3
Q4
Total
Q1
Q2
Q3
Q4
Total
£m
£m
£m
£m
£m
£m
£m
£m
£m
£m
Networked IT Services
Managed Network Solutions
MPLS
Total Managed Solutions
6.0%
30.2%
9.7%
10.2%
22.8%
12.3%
5.3%
29.9%
9.1%
6.9%
19.4%
8.8%
7.0%
25.2%
9.9%
15.1%
36.5%
18.9%
-
-
-
-
Broadband
Mobility & Convergence
Total Broadband and Convergence
25.0%
4.5%
8.9%
23.1%
42.2%
37.9%
0.0%
33.3%
25.4%
-5.6%
36.0%
25.0%
8.6%
29.4%
24.5%
6.7%
28.3%
23.0%
-
-
-
-
-2.1%
-16.0%
3.5%
-3.3%
-4.3%
-13.2%
-5.4%
-6.6%
-1.4%
-12.1%
-10.5%
-6.8%
5.3%
-1.7%
-23.1%
-6.4%
-0.7%
-11.2%
-8.7%
-5.7%
-10.6%
-11.1%
-14.4%
-12.1%
-
-
-
-
Other (b)
Total Other
6.4%
3.0%
4.4%
13.3%
7.5%
10.0%
22.6%
-4.3%
6.2%
23.0%
21.9%
22.3%
16.1%
7.2%
10.8%
18.1%
15.7%
16.7%
-
-
-
-
Total External Revenue
5.9%
9.2%
6.3%
9.9%
7.9%
13.1%
-
-
-
-
Exchange lines/ISDN - connection and rental
Calls
Private Circuits
Total Calls and Lines
Transit, conveyance, interconnect circuits, WLR,
global carrier and other wholesale (incl. FRIACO) (a)
Q1 - 2008/9
YoY Movement 08/09
Page 3A
2006/7
Non-UK New Customers
Q1
223
Global Services ORDER VALUE
Q1
£m
Networked IT Services order intake
Other Order Intake
1,276
571
852
477
1,847
1,329
Total Global Services order
intake
ROLLING 12 MONTHS
Global Services ORDER VALUE
Q2
£m
2004/5
Q3
£m
Q2
200
2005/6
Q2
£m
2007/8
Q3
228
Q4
207
Q1
102
Q2
128
2006/7
Q3
£m
Q4
£m
Q1
£m
Q2
£m
Q3
136
Q4
259
2007/8
1,235
926
3,798
491
2,359
466
752
706
1,194
1,203
1,086
1,232
1,041
739
702
915
1,516
986
1,950
1,450
918
776
875
748
1,339
552
1,853
964
1,230
663
2,161
4,289
2,825
1,458
2,397
2,318
1,780
1,617
2,502
3,400
1,694
1,623
1,891
2,817
1,893
Q4
£m
Q1
£m
Q2
£m
Q3
£m
Q4
£m
Q1
£m
Q2
£m
Q3
£m
Q4
£m
2005/6
Q1
£m
Q2
£m
2006/7
Q3
£m
Q3
£m
Q4
£m
2008/9
Q1
£m
Q1
£m
Q2
£m
Q4
£m
124
Q4
£m
Q1
£m
Q3
£m
2008/9
Q1
2007/8
2008/9
Q1
£m
Networked IT Services order intake
Other Order Intake
8,244
2,360
8,144
2,589
8,103
2,866
5,391
3,607
4,073
3,880
4,023
4,089
4,345
3,872
5,209
4,090
5,086
4,127
5,259
3,960
5,082
3,526
4,985
3,040
5,297
2,927
Total Global Services Rolling 12
month order intake
10,604
10,733
10,969
8,998
7,953
8,112
8,217
9,299
9,213
9,219
8,608
8,025
8,224
Q1 2008/9
Page 3B
2006/7
EXTERNAL REVENUE ANALYSIS Retail
Networked IT Services
Managed Network Solutions
MPLS
Total Managed Solutions
Broadband
Mobility & Convergence
Total Broadband and Convergence
Exchange lines/ISDN - connection and rental
Calls
Private Circuits
Total Calls and Lines
Transit, conveyance, interconnect circuits, WLR,
global carrier and other wholesale (incl. FRIACO) (a)
Other (b)
Total Other
Total External Revenue
Q1
£m
Q2
£m
89
89
207
27
234
732
610
34
1,376
84
84
213
27
240
711
587
36
1,334
97
97
219
25
244
704
626
33
1,363
91
91
239
28
267
687
618
31
1,336
21
285
306
19
330
349
17
325
342
2,005
2,007
49
2,054
Internal Revenue
Total Retail Revenue
Q3
£m
2007/8
Q4
£m
Total
£m
2008/9
Q1
£m
Q2
£m
Q3
£m
Q4
£m
Total
£m
Q1
£m
Q2
£m
Q3
£m
Q4
£m
Total
£m
361
361
878
107
985
2,834
2,441
134
5,409
93
93
247
29
276
700
578
32
1,310
102
102
265
29
294
696
582
32
1,310
121
121
273
25
298
699
571
32
1,302
140
140
298
23
321
674
538
33
1,245
456
456
1,083
106
1,189
2,769
2,269
129
5,167
128
128
290
26
316
688
540
31
1,259
-
-
-
128
128
290
26
316
688
540
31
1,259
17
331
348
74
1,271
1,345
17
294
311
18
328
346
18
335
353
18
354
372
71
1,311
1,382
22
310
332
-
-
-
22
310
332
2,046
2,042
8,100
1,990
2,052
2,074
2,078
8,194
2,035
0
0
0
2,035
54
62
81
246
57
74
72
80
283
74
2,061
2,108
2,123
8,346
2,047
2,126
2,146
2,158
8,477
2,109
74
0
0
0
2,109
(a) Global Carrier revenue only
(b) Mainly UK revenue
YoY Movement 07/08
EXTERNAL REVENUE ANALYSIS Retail
Networked IT Services
Managed Network Solutions
MPLS
Total Managed Solutions
Broadband
Mobility & Convergence
Total Broadband and Convergence
Exchange lines/ISDN - connection and rental
Calls
Private Circuits
Total Calls and Lines
Transit, conveyance, interconnect circuits, WLR,
global carrier and other wholesale (incl. FRIACO) (a)
Other (b)
Total Other
Total External Revenue
EXTERNAL REVENUE - Buinsess Units
2006/7
Q3
Q1
Q2
Retail Consumer
BT Business
Enterprises
Ireland
Other
1,135
569
114
163
23
1,105
569
155
156
23
1,163
553
144
167
19
1,143
573
159
152
15
Retail External Revenue
2,004
2,007
2,046
2,042
EXTERNAL REVENUE - Buiness Units
Q1
Q2
2006/7
Q3
Q4
Q4
Total
Q1
£m
Q2
£m
Q3
£m
Q4
£m
4.5%
4.5%
19.3%
7.4%
17.9%
-4.4%
-5.2%
-5.9%
-4.8%
21.4%
21.4%
24.4%
7.4%
22.5%
-2.1%
-0.9%
-11.1%
-1.8%
24.7%
24.7%
24.7%
0.0%
22.1%
-0.7%
-8.8%
-3.0%
-4.5%
53.8%
53.8%
24.7%
-17.9%
20.2%
-1.9%
-12.9%
6.5%
-6.8%
26.3%
26.3%
23.3%
-0.9%
20.7%
-2.3%
-7.0%
-3.7%
-4.5%
37.6%
37.6%
17.4%
-10.3%
14.5%
-1.7%
-6.6%
-3.1%
-3.9%
-19.0%
3.2%
1.6%
-5.3%
-0.6%
-0.9%
5.9%
3.1%
3.2%
5.9%
6.9%
6.9%
-4.1%
3.1%
2.8%
-0.7%
2.2%
1.4%
1.8%
1.2%
2007/8
Q3
-
-
-
-
-
-
-
-
29.4%
5.4%
6.8%
-
-
-
-
2.3%
-
-
-
-
1,112
612
156
174
23
4,514
2,365
557
670
88
1,114
609
122
175
15
8,100
1,990
2,052
2,074
2,078
8,194
2,035
Retail External Revenue
Page 3C
Total
£m
-
1,152
593
136
168
24
Other
Q4
£m
-
1,137
591
147
159
17
Total
Q3
£m
-
1,113
568
118
168
23
Q4
Q2
£m
-
4,546
2,264
572
638
80
2007/8
Q3
Total
Q1
£m
Q2
Total
Q4
Total
£m
Q1
Retail Consumer
BT Business
Enterprises
Ireland
Q1 - 2008/9
YoY Movement 08/09
Q1
Q1
Q2
Q1
-2.0%
-0.2%
2.9%
3.1%
na
3.0%
3.9%
-5.2%
2.0%
na
-1.0%
7.4%
-5.4%
0.7%
na
-2.8%
6.9%
-1.6%
14.9%
na
-0.7%
4.5%
-2.6%
5.0%
na
0.1%
7.2%
4.0%
3.9%
na
-0.7%
2.2%
1.4%
1.8%
1.2%
2.3%
2008/9
Q3
Q2
Q4
Total
1,114
609
122
175
15
0
Q2
0
2008/9
Q3
0
Q4
2,035
Total
2006/7
EXTERNAL REVENUE ANALYSIS Wholesale
Q1
£m
Q2
£m
Q3
£m
2007/8
Q4
£m
Networked IT Services
Managed Network Solutions (a)
MPLS
Total Managed Solutions
Broadband
Mobility & Convergence
Total Broadband and Convergence
Exchange lines/ISDN - connection and rental
Calls
Private Circuits
Total Calls and Lines
73
73
186
186
115
115
76
76
189
189
121
121
70
70
200
200
103
103
87
87
196
196
89
89
Transit, conveyance, interconnect circuits, WLR, global
carrier and other wholesale (incl. FRIACO) (b)
Other
Total Other
570
65
635
590
67
657
595
73
668
578
66
644
1,009
1,043
1,041
319
319
1,328
1,362
Total External Revenue
Internal Revenue
Total Wholesale Revenue
Total
£m
Q1
£m
-
Q2
£m
Q3
£m
2008/9
Q4
£m
64
64
175
175
124
124
72
72
158
158
125
125
76
76
149
149
103
103
83
83
142
142
110
110
2,333
271
2,604
586
61
647
541
51
592
511
51
562
475
50
525
1,016
4,109
1,010
947
890
320
319
1,277
308
309
1,361
1,335
5,386
1,318
1,256
306
306
771
771
428
428
Total
£m
Q1
£m
-
Q2
£m
Q3
£m
Q4
£m
Total
£m
81
81
129
129
105
105
-
-
-
81
81
129
129
105
105
2,113
213
2,326
476
58
534
-
-
-
476
58
534
860
3,707
849
0
0
0
849
315
320
1,252
307
307
1,205
1,180
4,959
1,156
1,156
295
295
624
624
462
462
(a) Managed Network Solutions is a new revenue line consisting of Wholesale revenue only reulting from their managed network access service arrangements.
(b) WLR revenues are reported in Openreach
YoY Movement 07/08
EXTERNAL REVENUE ANALYSIS Wholesale
Networked IT Services
Managed Network Solutions (a)
MPLS
Total Managed Solutions
Broadband
Mobility & Convergence
Total Broadband and Convergence
Exchange lines/ISDN - connection and rental
Calls
Private Circuits
Total Calls and Lines
Transit, conveyance, interconnect circuits, WLR, global
carrier and other wholesale (incl. FRIACO) (b)
Other
Total Other
Total External Revenue
Q1 - 2008/9
YoY Movement 08/09
Q1
£m
Q2
£m
Q3
£m
Q4
£m
-12.3%
-12.3%
-5.9%
-5.9%
7.8%
7.8%
-5.3%
-5.3%
-16.4%
-16.4%
3.3%
3.3%
8.6%
8.6%
-25.5%
-25.5%
0.0%
0.0%
-4.6%
-4.6%
-27.6%
-27.6%
23.6%
23.6%
-3.6%
-3.6%
-19.1%
-19.1%
7.9%
7.9%
26.6%
26.6%
-26.3%
-26.3%
-15.3%
-15.3%
2.8%
-6.2%
1.9%
-8.3%
-23.9%
-9.9%
-14.1%
-30.1%
-15.9%
-17.8%
-24.2%
-18.5%
-9.4%
-21.4%
-10.7%
0.1%
-9.2%
-14.5%
-15.4%
-9.8%
Page 3D
Total
£m
Q1
£m
Q2
£m
Q3
£m
Q4
£m
Total
£m
-
-
-
-
-
-
-
-
-
-
-
-
-18.8%
-4.9%
-17.5%
-
-
-
-
-15.9%
-
-
-
-
2006/7
EXTERNAL REVENUE ANALYSIS Openreach
Q1
£m
Q2
£m
2007/8
Q3
£m
Q4
£m
Q1
£m
Q2
£m
Q3
£m
Q4
£m
Total
£m
Networked IT Services
Managed Network Solutions
MPLS
Total Managed Solutions
LLU
Mobility & convergence
Total Broadband and Convergence
Exchange lines/ISDN - connection and rental
Calls
Private Circuits
Total Calls and Lines
49
49
-
71
71
-
Transit, conveyance, interconnect circuits, WLR, global
carrier and other wholesale (incl. FRIACO)
Other
Total Other
81
81
91
91
103
103
101
376
108
104
105
120
437
130
162
189
204
685
211
208
218
249
Internal Revenue
1,141
1,128
1,137
1,132
4,538
1,110
1,099
1,100
Total Openreach Revenue
1,271
1,290
1,326
1,336
5,223
1,321
1,307
1,318
Total External Revenue
86
86
-
Total
£m
2008/9
Q1
£m
Q2
£m
103
103
-
309
309
-
103
103
-
104
104
-
113
113
-
129
129
-
449
449
-
120
120
-
101
376
108
104
105
120
437
114
-
-
-
-
-
Networked IT Services
Managed Network Solutions
MPLS
Total Managed Solutions
LLU
Mobility & Convergence
Total Broadband and Convergence
Exchange lines/ISDN - connection and rental
Calls
Private Circuits
Total Calls and Lines
Transit, conveyance, interconnect circuits, WLR, global
carrier and other wholesale (incl. FRIACO)
Other
Total Other
Total External Revenue
Q1 - 2008/9
Q1
£m
Q4
£m
Total
£m
-
-
-
-
-
-
114
-
-
-
114
886
234
0
0
0
234
1,071
4,380
1,073
1,320
5,266
1,307
0
0
0
234
-
-
-
-
YoY Movement 07/08
EXTERNAL REVENUE ANALYSIS Openreach
Q3
£m
120
120
114
-
YoY Movement 08/09
Q2
£m
Q3
£m
Q4
£m
110.2%
110.2%
-
46.5%
46.5%
-
31.4%
31.4%
-
25.2%
25.2%
-
45.3%
45.3%
-
16.5%
16.5%
-
-
-
-
-
-
-
-
-
33.3%
33.3%
14.3%
14.3%
1.9%
1.9%
18.8%
18.8%
16.2%
16.2%
5.6%
5.6%
-
-
-
-
62.3%
28.4%
15.3%
22.1%
29.3%
10.9%
-
-
-
-
Page 3E
Total
£m
Q1
£m
Q2
£m
Q3
£m
Q4
£m
Total
£m
2004/5
Summary Cost Analysis
2005/6
2006/7
2007/8
2008/9
Staff costs before leaver costs
Own work capitalised^
Net Staff costs before leavers
Q1
£m
1,070
(172)
898
Q2
£m
1,065
(206)
859
Q3
£m
1,098
(169)
929
Q4
£m
1,155
(175)
980
Total
£m
4,388
(722)
3,666 #
Q1
£m
1,156
(161)
995
Q2
£m
1,210
(159)
1,051
Q3
£m
1,226
(179)
1,047
Q4
£m
1,241
(175)
1,066
Total
£m
4,833
(674)
4,159 #
Q1
£m
1,256
(171)
1,085
Q2
£m
1,274
(175)
1,099
Q3
£m
1,282
(186)
1,096
Q4
£m
1,264
(186)
1,078
Total
£m
5,076
(718)
4,358
Q1
£m
1,299
(187)
1,112
Q2
£m
1,297
(192)
1,105
Q3
£m
1,273
(177)
1,096
Q4
£m
1,362
(168)
1,194
Total
£m
5,231
(724)
4,507
Q1
£m
1,370
(158)
1,212
Leaver costs
Total Staff costs incl. leaver costs
102
1,000
8
867
12
941
44
1,024
166
3,832 #
6
1,001
37
1,088
23
1,070
67
1,133
133
4,292 #
24
1,109
33
1,132
27
1,123
63
1,141
147
4,505
8
1,120
43
1,148
20
1,116
56
1,250
127
4,634
73
1,285
Other operating costs^
Sub total
POLO's
Depreciation and amortisation
Amortisation of acquired intangibles
Total costs*
1,285
2,285
988
700
3,973
1,371
2,238
964
704
3,906
1,370
2,311
880
695
3,886
1,502
2,526
893
745
4,164
1,406
2,407
1,009
706
3
4,125
1,395
2,483
989
690
2
4,164
1,453
2,523
1,032
707
3
4,265
1,633
2,766
1,015
770
3
4,554
1,437
2,546
1,006
700
3
4,255
1,442
2,574
1,034
700
3
4,311
1,593
2,716
1,051
737
4
4,508
1,687
2,828
1,071
770
3
4,672
6,159
10,664
4,162
2,907
13
17,746
1,501
2,621
1,062
706
3
4,392
1,561
2,709
1,054
681
12
4,456
1,649
2,765
1,023
727
5
4,520
1,697
2,947
1,098
732
23
4,800
6,408
11,042
4,237
2,846
43
18,168
1,585
2,870
1,037
680
11
4,598
Q1
Q2
Q3
Q4
Q1
Q2
Q3
Q4
Q1
k
103.1
k
103.0
k
103.4
k
104.4
k
106.4
k
105.6
k
107.4
k
110.0
k
109.5
0.2
-
0.1
1.1
0.9
0.2
1.7
3.8
0.4
Q1
£m
Q2
£m
Q1
£m
Q2
£m
5,528
9,360
3,725
2,844
15,929
5,887
10,179
4,045
2,873
11
17,108
^ 2005/6 restated to exclude external software development related activity from both Other Operating Costs and Own Work Capitalised
* Under IFRS basis and before specific items
2006/7
FTE
Headline FTE
FTE increase in the quarter due to acquisitions
Capital Expenditure
Q1
£m
Q2
£m
2004/5
Q3
£m
Q4
£m
Total
£m
Q1
£m
Q2
£m
2005/6
Q3
£m
Q4
£m
Total
£m
2006/7
Q3
£m
2007/8
Q4
£m
Total
£m
2007/8
Q3
£m
2008/9
Q4
£m
Total
£m
2008/9
Q1
£m
By Category
Transmission Equipment
Exchange Equipment
Other Network Equipment
Computers and Office Equipment
Software
Motor Vehicles and Other
Land and Buildings
Total
Q1 - 2008/9
357
41
141
392
36
155
401
40
159
338
26
193
1,488
143
648
373
18
162
347
18
148
356
21
134
353
23
283
1,429
80
727
297
14
160
297
39
229
303
24
214
312
41
251
1,209
118
854
289
31
260
279
24
306
267
13
304
282
15
190
1,117
83
1,060
216
9
283
27
97
21
10
28
147
30
15
25
94
35
16
13
106
45
23
93
444
131
64
22
99
31
11
18
137
14
12
26
174
29
19
72
182
34
26
138
592
108
68
28
180
14
22
22
202
13
10
30
219
8
17
69
206
14
12
149
807
49
61
34
257
15
17
21
153
10
6
71
196
5
7
55
220
9
3
181
826
39
33
26
247
16
5
694
803
770
744
3,011
716
694
759
973
3,142
715
812
815
905
3,247
903
799
863
774
3,339
802
Page 4
Total Fixed Network Calls
2004/5
2005/6
Q1
Q2
2006/7
Quarterly Minutes (billions)
Q1
Q2
Q3
Q4
Q3
Internet Related and Other Non Geo
Fixed to Mobile
Total Non Geographic Calls
10.93
2.21
13.13
10.13
2.20
12.33
9.33
2.13
11.46
8.68
2.08
10.76
7.51
2.13
9.64
6.86
2.08
8.94
6.20
2.02
8.22
Local
National
International
Total Geographic
10.61
5.53
0.52
16.66
10.34
5.51
0.52
16.37
10.42
5.46
0.52
16.40
10.15
5.33
0.50
15.98
9.53
5.09
0.49
15.11
9.02
4.90
0.48
14.40
Total Retail
29.79
28.70
27.86
26.74
24.75
Freephone and FRIACO
20.88
18.55
16.71
15.84
BT Group Originating Calls*
50.67
47.25
44.57
Q4
2007/8
2008/9
Q1
Q2
Q3
Q4
Q1
Q2
Q3
Q4
Q1
5.87
1.99
7.86
5.00
1.99
6.99
4.37
1.98
6.35
3.95
1.92
5.87
3.93
1.89
5.82
3.38
1.84
5.22
3.15
1.80
4.96
2.88
1.72
4.61
2.73
1.66
4.39
2.41
1.62
4.02
9.15
4.87
0.47
14.49
9.01
4.87
0.47
14.35
8.20
4.47
0.45
13.12
7.93
4.42
0.45
12.80
8.10
4.45
0.46
13.01
8.07
4.45
0.47
12.99
7.41
4.15
0.46
12.02
7.14
4.10
0.46
11.70
7.16
4.02
0.47
11.64
7.01
4.00
0.48
11.48
6.55
3.78
0.47
10.79
23.34
22.71
22.21
20.11
19.15
18.88
18.81
17.24
16.65
16.25
15.87
14.81
12.83
9.90
8.38
7.16
5.96
4.75
5.22
4.03
3.42
3.20
2.75
2.44
1.97
42.58
37.58
33.24
31.09
29.37
26.07
23.90
24.10
22.84
20.65
19.85
19.00
18.31
16.78
* Excluding Payphones and Directories (c0.3bn mins/qtr)
2004/5
Total Fixed Network Calls
Quarterly Year on Year Minutes Change
2005/6
2006/7
2007/8
2008/9
Q1
Q2
Q3
Q4
Q1
Q2
Q3
Q4
Q1
Q2
Q3
Q4
Q1
Q2
Q3
Q4
Q1
Internet Related and Other Non Geo
Fixed to Mobile
Total Non Geographic Calls
(22)%
(7)%
(19)%
(22)%
(7)%
(20)%
(25)%
(7)%
(23)%
(30)%
(8)%
(27)%
(31)%
(4)%
(27)%
(32)%
(6)%
(27)%
(34)%
(5)%
(28)%
(32)%
(4)%
(27)%
(33)%
(7)%
(28)%
(36)%
(5)%
(29)%
(36)%
(5)%
(29)%
(33)%
(5)%
(26)%
(32)%
(8)%
(25)%
(28)%
(9)%
(22)%
(27)%
(10)%
(22)%
(30)%
(12)%
(25)%
(29)%
(12)%
(23)%
Local
National
International
Total Geographic
(12)%
(10)%
(7)%
(11)%
(11)%
(10)%
(6)%
(11)%
(12)%
(10)%
(7)%
(11)%
(14)%
(12)%
(9)%
(13)%
(10)%
(8)%
(6)%
(9)%
(13)%
(11)%
(7)%
(12)%
(12)%
(11)%
(9)%
(12)%
(11)%
(9)%
(8)%
(10)%
(14)%
(12)%
(8)%
(13)%
(12)%
(10)%
(6)%
(11)%
(11)%
(9)%
(2)%
(10)%
(10)%
(9)%
0%
(9)%
(10)%
(7)%
3%
(8)%
(10)%
(7)%
3%
(9)%
(12)%
(10)%
2%
(10)%
(13)%
(10)%
1%
(12)%
(12)%
(9)%
1%
(10)%
Total Retail
(15)%
(15)%
(16)%
(19)%
(17)%
(19)%
(18)%
(17)%
(19)%
(18)%
(17)%
(15)%
(14)%
(13)%
(14)%
(16)%
(14)%
Freephone and FRIACO
(10)%
(16)%
(25)%
(33)%
(39)%
(47)%
(50)%
(55)%
(54)%
(52)%
(38)%
(44)%
(43)%
(33)%
(47)%
(39)%
(42)%
BT Group Originating Calls*
(13)%
(15)%
(20)%
(25)%
(26)%
(30)%
(30)%
(31)%
(31)%
(28)%
(22)%
(22)%
(21)%
(17)%
(21)%
(20)%
(19)%
Q1
Q2
Q3
Q4
Q1
Q2
Q3
Q4
Q1
Q2
Q3
Q4
Q1
Q2
Q3
Q4
3,723
4,169
4,571
4,909
5,291
5,554
5,779
6,067
6,335
6,397
6,314
6,212
6,138
5,782
5,893
5,857
424
446
402
338
382
263
225
288
268
62
(83)
(102)
(74)
(356)
111
(36)
2004/5
CPS Volumes ('000)
Number of users*
Net adds in quarter
2005/6
2006/7
* CPS numbers include those customers who have migrated from Indirect Access
Q1 - 2008/9
Page 5
2007/8
2008/9
Q1
5,735
(122)
Broadband ('000)
Product Group Summary
2004/5
2005/6
2006/7
2007/8
Q1
Q2
Q3
Q4
Q1
Q2
Q3
Q4
Q1
Q2
Q3
Q4
Q1
Q2
Total Broadband
Broadband Net adds in quarter
1,102
135
1,283
181
1,509
226
1,780
271
1,981
201
2,167
186
2,410
243
2,668
258
2,826
158
2,980
154
3,219
239
3,659
245
3,834
175
4,074
178
Retail Share of DSL + LLU Net Adds
28%
30%
25%
32%
28%
27%
30%
30%
30%
25%
34%
32%
38%
37%
Retail Share of DSL + LLU Installed Base
41%
39%
36%
35%
34%
33%
33%
33%
33%
32%
32%
34%
34%
Total Wholesale Broadband
Net adds in quarter
External Wholesale
Net adds in quarter
2,687
472
1585
337
3,294
607
2,011
426
4,182
888
2,673
662
5,023
841
3,243
570
5,713
690
3732
489
6,348
635
4,181
449
7,078
730
4,668
487
7,760
682
5,092
424
8,071
311
5245
153
8,439
368
5,459
214
8,679
240
5,460
1
8,827
148
5,168
(97)
8,772
(55)
4,938
(230)
Openreach
External LLU Volumes ('000)
Full and Shared loops
Net adds in quarter
14
3
20
6
28
8
2,701
475
3,314
613
2008/9
Q3
Q4
Q1
4,251
177
4,402
150
4,505
103
35%
30%
31%
35%
35%
35%
35%
8,480
(292)
4,405
(470)
8,457
(23)
4,205
(200)
8,385
(72)
3,983
(222)
8,261
(123)
3,756
(227)
Retail
1
1
2
2
Wholesale
41
13
72
31
122
50
192
70
356
164
580
224
838
258
1,295
457
1,910
615
3
2,424
514
3
3,195
771
3,729
534
4,300
571
4,761
461
11,195
459
11,674
479
12,186
511
12,684
499
Q1
Q2
Q3
Q4
Q1
15
46
120
214
282
Group
Total DSL + LLU
Net adds in quarter
4,210
896
5,064
854
5,785
721
6,470
685
7,270
800
8,116
846
8,651
535
9,277
626
9,974
697
10,737
763
BT Vision
2007/8
Installed Base ('000)
1 Net adds excludes the acquisition of Plusnet (195k customers)
2
Net adds excludes the acquisition of Brightview (63k customers)
3
Adjusted for the impact of Plusnet and Brightview acquisitions by Retail
Broadband numbers adjusted from Dec-04. This is due to all data now being sourced from equivalent BT Wholesale/Openreach systems
and also from the inclusion of BT own use and test lines
Q1 - 2008/9
Page 6
13,022
338
2008/9
2004/5
Exchange Lines ('000)
2005/6
2006/7
2007/8
2008/9
Q1
Q2
Q3
Q4
Q1
Q2
Q3
Q4
Q1
Q2
Q3
Q4
Q1
Q2
Q3
Q4
Q1
Business PSTN
Business ISDN
Total Business
5,260
3,476
8,736
5,148
3,452
8,600
5,043
3,413
8,456
4,976
3,382
8,358
4,895
3,311
8,206
4,789
3,254
8,043
4,735
3,207
7,942
4,645
3,152
7,797
4,558
3,100
7,658
4,473
3,040
7,513
4,390
2,987
7,377
4,330
2,934
7,264
4,271
2,887
7,158
4,190
2,828
7,018
4,136
2,762
6,898
4,065
2,685
6,750
3,992
2,601
6,592
Residential PSTN
Residential ISDN
Total Residential
19,554
198
19,752
19,497
170
19,667
19,467
140
19,607
19,405
115
19,520
19,086
93
19,179
18,701
74
18,775
18,360
61
18,421
17,863
49
17,912
17,219
41
17,260
16,836
35
16,871
16,729
24
16,753
16,634
2
16,636
16,485
1
16,486
16,247
1
16,248
16,049
1
16,050
15,792
1
15,793
15,526
1
15,527
Total PSTN
Total ISDN
24,814
3,674
24,645
3,622
24,510
3,553
24,381
3,497
23,981
3,404
23,490
3,328
23,095
3,268
22,508
3,201
21,777
3,141
21,309
3,075
21,119
3,011
20,964
2,936
20,756
2,888
20,437
2,829
20,185
2,763
19,857
2,686
19,518
2,602
Total Retail Lines
28,488
28,267
28,063
27,878
27,385
26,818
26,363
25,709
24,918
24,384
24,130
23,900
23,644
23,266
22,948
22,543
22,119
Product Group Summary
BT Retail
Openreach
External WLR ('000)
Analogue lines / ISDN Channels
Net adds in quarter
Total Exchange Lines
491
114
28,979
630
139
28,897
825
195
28,888
1,026
201
28,904
1,450
424
28,835
1,882
432
28,700
2,333
451
28,696
Q1 - 2008/9
Page 7
2,874
541
28,583
3,557
683
28,475
4,003
446
28,387
4,193
190
28,323
4,227
34
28,127
4,285
58
27,929
4,366
80
27,632
4,528
163
27,476
4,666
137
27,209
4,853
187
26,972
Average Revenue per Consumer Household *
2004/5
2005/6
2006/7
2007/8
2008/9
Q1
Q2
Q3
Q4
Q1
Q2
Q3
Q4
Q1
Q2
Q3
Q4
Q1
Q2
Q3
Q4
Q1
£
£
£
£
£
£
£
£
£
£
£
£
£
£
£
£
£
Annual revenue
265
261
258
254
252
251
250
251
253
254
258
262
266
271
273
274
278
Contracted**
59%
60%
62%
64%
65%
66%
67%
67%
68%
69%
68%
68%
68%
68%
69%
70%
70%
Non-contracted
41%
40%
38%
36%
35%
34%
33%
33%
32%
31%
32%
32%
32%
32%
31%
30%
30%
* Rolling 12 month consumer revenue, less mobile polos,
divided by average number of primary lines
** Includes line rental, broadband, select services and packages.
BT Calling Plans ('000)
2004/5
2005/6
2006/7
2007/8
2008/9
Q1
Q2
Q3
Q4
Q1
Q2
Q3
Q4
Q1
Q2
Q3
Q4
Q1
Q2
Q3
Q4
Q1
Total
8,991
17,617
17,599
17,560
17,268
16,914
16,609
16,158
15,563
15,229
15,165
15,109
14,950
14,801
14,640
14,429
14,203
Unlimited Weekend Plan (1)
Unlimited Evening and Weekend Plan (2)
Unlimited Anytime Plan (3)
BTT Local
5,609
1,250
433
1,699
14,270
1,269
515
1,563
14,314
1,290
556
1,439
14,326
1,317
582
1,335
14,119
1,344
582
1,223
13,836
1,387
575
1,116
13,600
1,409
573
1,027
13,192
1,442
586
938
12,630
1,478
598
857
11,997
1,785
681
766
11,665
2,025
774
701
11,391
2,257
835
626
11,104
2,382
884
580
10,834
2,467
961
539
10,572
2,559
1,006
503
9,735
3,131
1,103
460
8,799
3,739
1,248
417
Q1
Q2
Q3
Q4
Q1
Q2
Q3
Q4
Q1
Q2
Q3
Q4
Q1
Q2
Q3
Q4
Q1
15,408
15,128
14,878
14,712
14,398
14,144
13,970
13,685
13,382
13,272
13,309
13,209
13,044
12,821
12,557
12,246
12,056
(331)
(280)
(250)
(166)
(314)
(254)
(174)
(285)
(303)
(110)
37
(100)
(165)
(223)
(264)
(311)
(190)
Q1
Q2
Q3
Q4
Q1
Q2
Q3
Q4
Q1
Q2
Q3
Q4
Q1
Q2
Q3
Q4
Q1
Total
215
305
341
372
370
350
334
341
337
329
313
314
314
326
332
360
382
Business + Corporate
Consumer
127
88
144
161
162
179
185
187
196
174
204
146
209
125
214
127
219
118
223
106
215
98
227
87
228
87
235
91
246
86
274
86
275
107
Active Customers ('000)
2004/5
Total
Movement
2005/6
2006/7
2007/8
2008/9
BT Mobility Connections ('000)
2004/5
2005/6
2006/7
* Change of call package names on the 1st Feb 2008 from
(1) BTT Option 1
(2) BTT Option 2
(3) BTT Option 3
Q1 - 2008/9
Page 8
2007/8
2008/9
2006/7
EXTERNAL REVENUE ANALYSIS BT Group
Q2
£m
Q3
£m
Q4
£m
981
454
71
135
1,001
486
72
177
1,117
520
73
170
1,287
556
78
196
1,641
1,736
1,880
876
685
309
851
655
317
656
697
Total Traditional
Total Revenue
Networked IT Services
Broadband and LLU
Mobility
Other
Total New Wave
Exchange lines/ISDN - connection and rental
Calls
Private Circuits
Transit, conveyance, interconnect circuits, WLR and
other wholesale (incl. FRIACO)
Other
Q1
£m
2007/8
Total
£m
Q1
£m
Q2
£m
4,386
2,016
294
678
1,061
540
75
139
1,120
543
93
158
1,222
550
89
153
1,438
586
91
185
4,841
2,219
348
635
1,269
555
85
147
2,117
7,374
1,815
1,914
2,014
2,300
8,043
2,056
844
692
291
819
676
275
3,390
2,708
1,192
841
641
312
830
641
310
837
629
274
813
595
266
3,321
2,506
1,162
814
596
274
687
695
704
715
686
719
2,733
2,826
703
721
654
746
627
773
606
842
2,590
3,082
604
833
3,223
3,205
3,246
3,175
12,849
3,218
3,181
3,140
3,122
12,661
3,121
4,864
4,941
5,126
5,292
20,223
5,033
5,095
5,154
5,422
20,704
5,177
2006/7
EXTERNAL REVENUE ANALYSIS Year-on-year growth
Networked IT Services
Broadband and LLU
Mobility
Other
Total New Wave
Exchange lines/ISDN - connection and renta
Calls
Private Circuits
Transit, conveyance, interconnect circuits, WLR and
other wholesale (incl. FRIACO)
Other
Total Traditional
Total Revenue
Q1 - 2008/9
Q3
£m
2008/9
Q4
£m
Total
£m
2007/8
Q1
£m
Q2
£m
Q3
£m
2007/8
Q1
£m
Q2
£m
Q3
£m
Q4
£m
9.1%
44.6%
7.6%
27.4%
18.5%
9.5%
38.9%
4.3%
67.0%
20.6%
7.6%
39.0%
(2.7%)
41.7%
17.0%
6.0%
32.1%
(4.9%)
46.3%
14.4%
7.9%
38.2%
0.7%
45.5%
17.4%
8.2%
18.9%
5.6%
3.0%
10.6%
11.9%
11.7%
29.2%
(10.7%)
10.3%
9.4%
5.8%
21.9%
(10.0%)
7.1%
11.7%
5.4%
16.7%
(5.6%)
8.6%
10.4%
10.1%
18.4%
(6.3%)
9.1%
19.6%
2.8%
13.3%
5.8%
13.3%
(4.9%)
(10.3%)
(1.6%)
(6.7%)
(12.6%)
5.0%
(5.1%)
(5.2%)
(9.6%)
(7.0%)
(5.2%)
(8.9%)
(5.9%)
(8.4%)
(3.9%)
(4.0%)
(6.4%)
1.0%
(2.5%)
(2.1%)
(2.2%)
(0.8%)
(9.1%)
(5.8%)
(0.7%)
(12.0%)
(3.3%)
(2.0%)
(7.5%)
(2.5%)
(3.2%)
(7.0%)
(12.2%)
4.1%
(2.8%)
(3.7%)
8.4%
(4.9%)
(3.7%)
10.7%
2.4%
(0.9%)
4.7%
(1.8%)
(3.3%)
7.0%
(1.8%)
(2.9%)
7.2%
3.4%
(0.2%)
(4.8%)
7.3%
(0.7%)
(10.9%)
8.1%
(3.3%)
(11.7%)
17.1%
(1.7%)
(5.2%)
9.1%
(1.5%)
(14.1%)
15.5%
(3.0%)
2.8%
3.7%
5.0%
3.1%
3.6%
3.5%
3.1%
0.5%
2.5%
2.4%
2.9%
Page 9A
Total
£m
Q1
£m
Q4
£m
Total
£m
Q1
£m
2006/7
EXTERNAL REVENUE ANALYSIS Global Services
Q1
£m
Q2
£m
2007/8
Q3
£m
Q4
£m
Total
£m
Q1
£m
Q2
£m
Q3
£m
Q4
£m
Total
£m
Q1
£m
Networked IT Services
Broadband
Mobility
Other
892
12
44
-
917
13
45
-
1,020
15
48
-
1,196
18
50
-
4,025
58
187
-
968
15
46
-
1,018
16
64
-
1101
15
64
-
1,298
17
68
-
4,385
63
242
-
1,141
16
59
-
Total New Wave
948
975
1,083
1,264
4,270
1,029
1,098
1,180
1,383
4,690
1,216
Exchange lines/ISDN - connection and rental
Calls
Private Circuits
Transit, conveyance, interconnect circuits, WLR and
other wholesale (incl. FRIACO)
Other UK
Other Non UK
144
75
114
140
68
111
140
66
105
132
58
108
556
267
438
141
63
118
134
59
105
138
58
94
139
57
83
552
237
400
126
56
101
51
382
46
385
47
407
50
413
194
1,587
48
416
39
448
47
448
48
516
182
1,828
45
508
Total Traditional
766
750
765
761
3,042
786
785
785
843
3,199
836
1,714
1,725
1,848
2,025
7,312
1,815
1,883
1,965
2,226
7,889
2,052
-
-
-
-
-
-
-
-
-
-
-
1,714
1,725
1,848
2,025
7,312
1,815
1,883
1,965
2,226
7,889
2,052
Total Revenue
Memo: Internal Revenue
Total Global Services Reported Revenue
2006/7
EXTERNAL REVENUE ANALYSIS Retail
Q1
£m
Q2
£m
Q3
£m
2007/8
Q4
£m
Total
£m
Q1
£m
Q2
£m
Q3
£m
2008/9
Q4
£m
Total
£m
Q1
£m
Networked IT Services
Broadband
Mobility
Other
89
207
27
48
84
213
27
89
97
219
25
83
91
239
28
97
361
878
107
317
93
247
29
61
102
265
29
92
121
273
25
82
140
298
23
103
456
1,083
106
338
128
290
26
59
Total New Wave
371
413
424
455
1,663
430
488
501
564
1,983
503
Exchange lines/ISDN - connection and rental
Calls
Private Circuits
Transit, conveyance, interconnect circuits, WLR and
other wholesale (incl. FRIACO)
Other
732
610
34
711
587
36
704
626
33
687
618
31
2,834
2,441
134
700
578
32
696
582
32
699
571
32
674
538
33
2,769
2,269
129
688
540
31
258
260
259
251
1,028
250
254
271
269
1,044
273
Total Traditional
1,634
1,594
1,622
1,587
6,437
1,560
1,564
1,573
1,514
6,211
1,532
Total External Revenue
2,005
2,007
2,046
2,042
8,100
1,990
2,052
2,074
2,078
8,194
2,035
Memo: Internal Revenue
49
54
62
81
246
57
74
72
80
283
74
2,054
2,061
2,108
2,123
8,346
2,047
2,126
2,146
2,158
8,477
2,109
Total Retail Reported Revenue
Q1 - 2008/9
2008/9
Page 9B
2006/7
EXTERNAL REVENUE ANALYSIS Wholesale
Q1
£m
Q2
£m
2007/8
Q3
£m
Q4
£m
Total
£m
Q1
£m
Q2
£m
Networked IT Services
Broadband
Mobility
Other
186
87
189
88
200
87
196
99
771
361
175
Total New Wave
273
277
287
295
1,132
Exchange lines/ISDN - connection and rental
Calls
Private Circuits
Transit, conveyance, interconnect circuits, WLR and
other wholesale (incl. FRIACO)
Other
161
170
153
136
575
596
601
736
766
Total External Revenue
1,009
Memo: Internal Revenue
Total Traditional
Total Wholesale Reported Revenue
Q3
£m
Total
£m
Q1
£m
78
149
71
142
82
624
297
129
88
253
224
220
224
921
217
620
162
173
148
150
633
142
585
2,357
-
595
550
522
-
486
-
2,153
-
490
-
754
721
2,977
757
723
670
636
2,786
632
1,043
1,041
1,016
4,109
1,010
947
890
860
3,707
849
319
319
320
319
1,277
308
309
315
320
1,252
307
1,328
1,362
1,361
1,335
5,386
1,318
1,256
1,205
1,180
4,959
1,156
Q1
£m
Q2
£m
2007/8
Q3
£m
Q4
£m
Total
£m
Networked IT Services
LLU
Mobility
Other
49
-
71
-
86
-
103
-
Total New Wave
49
71
86
Q1
£m
Q2
£m
2008/9
Q3
£m
Q4
£m
Total
£m
103
-
104
-
113
-
129
-
103
309
309
103
104
113
Q1
£m
120
-
129
449
449
120
Exchange lines/ISDN - connection and rental
Calls
Private Circuits
Transit, conveyance, interconnect circuits, WLR and
other wholesale (incl. FRIACO)
Other
-
-
-
-
-
-
-
-
-
-
-
81
-
91
-
103
-
101
-
376
-
108
-
104
-
105
-
120
-
437
-
114
-
Total Traditional
81
91
103
101
376
108
104
105
120
437
114
130
162
189
204
685
211
208
218
249
886
234
Memo: Internal Revenue
1,141
1,128
1,137
1,132
4,538
1,110
1,099
1,100
1,071
4,380
1,073
Total Openreach Reported Revenue
1,271
1,290
1,326
1,336
5,223
1,321
1,307
1,318
1,320
5,266
1,307
Total Revenue
Q1 - 2008/9
Q4
£m
158
66
2006/7
EXTERNAL REVENUE ANALYSIS Openreach
2008/9
Page 9C