Performance Indicators: Q4 2008/9
Page
Group Income Statement
Group External Revenue by Segment
External Revenue Analysis - BT Group
External Revenue Analysis - BT Global Services
Sales Order Value - BT Global Services
External Revenue Analysis - BT Retail and Retail Business Units
External Revenue Analysis - BT Wholesale
External Revenue Analysis - Openreach
Summary Cost Analysis / FTE / Capex
Total Call Volumes / Growth / Carrier Pre Select
Broadband / Local Loop Unbundling / BT Vision
Exchange Lines / Wholesale Line Rental
Average Revenue per Consumer Household / BT Together Packages / Active Customers / Mobility Connections
1
2
3
4
5
6
7
8
9
10
11
12
13
While BT believes the information contained in this pack to be reliable, BT does not warrant the accuracy, completeness or validity of the information, figures or calculations that follow, and
shall not be liable in any way for loss or damage arising out of the use of the information, or any errors or omissions in its content
Note: We intend to update KPIs at Q1 2009/10 to reflect certain changes in the group
Q4 -2008/9
Q4 2008/9
BT Group Results - Income Statement
£m unless stated
Revenue
BT Global Services
BT Retail
BT Wholesale
Openreach
Other
Eliminations
Group Revenue
2008/9
Q4
Actual
BT Group
2007/8
Q4
Restated
BT Group
2,366
2,101
1,151
1,293
13
(1,451)
5,473
2,226
2,158
1,180
1,320
9
(1,471)
5,422
62
56
(1,260)
435
311
512
53
51
(11)
304
391
320
496
58
1,569
1,513
241
111
166
216
57
791
Operating Profit before leavers
BT Global Services
BT Retail
BT Wholesale
Openreach
Other
Group Operating Profit before leavers
Group Operating Profit post leavers
Net Finance Costs
Share of post tax profits/losses of associates and joint ventures
Underlying PBT
Specific Items : Net gains (losses)
Reported PBT
Tax - Underlying
Tax on specific items
Tax rate
Net Income
Memo: Minority Interest
EPS before specific items and leavers costs (p)
EPS before specific items (p)
EPS after specific items (p)
Proposed Dividend (p)
Average Number of Shares in Issue
Capital Expenditure
Free Cash Flow
Net Debt
Leaver costs
EBITDA before leavers
BT Global Services
BT Retail
BT Wholesale
Openreach
Other
Group EBITDA before leavers
Group EBITDA post leavers
Depreciation & amortisation of intangibles
BT Global Services
BT Retail
BT Wholesale
Openreach
Other
Group Depreciation
Q4 - 2008/9
%
Change
2007/8
Q3
Restated
BT Group
2,253
2,134
1,183
1,329
11
(1,473)
5,437
1,965
2,146
1,205
1,318
7
(1,487)
5,154
33
20
(514.5)
11.3
(2.8)
3.2
(8.6)
(96.7)
(100.7)
(319)
428
319
533
39
1,000
967
215
402
344
489
19
1,469
1,449
201
119
250
172
13
755
19.9
(6.7)
(33.6)
25.6
338.5
4.8
182
112
178
189
62
723
(1,501)
324
145
296
(4)
(740)
(802)
103
272
70
324
45
814
758
(1,557.3)
19.1
107.1
(8.6)
(108.9)
(190.9)
(205.8)
(151)
17
(936)
(343)
(1,279)
278
25
29.7%
(976)
1
(7.9)
(8.5)
(12.6)
1.1
7,734
758
1,134
10,361
(97)
(3)
658
(164)
494
(147)
79
22.3%
426
(55.7)
7.0
6.5
5.4
10.4
7,904
774
1,705
9,460
6.3
(2.6)
(2.5)
(2.0)
44.4
1.4
0.9
2008/9
Q3
Actual
BT Group
%
Change
2007/8
Q2
Restated
BT Group
2,157
2,127
1,168
1,303
11
(1,463)
5,303
1,883
2,126
1,256
1,307
5
(1,482)
5,095
36
43
(248.4)
6.5
(7.3)
9.0
105.3
(31.9)
(33.3)
119
421
320
489
80
1,429
1,393
186
387
362
471
42
1,448
1,405
193
111
224
166
38
732
(5.7)
0.9
(20.5)
13.9
63.2
(1.2)
172
103
172
189
49
685
(501)
316
141
344
(23)
277
244
22
291
120
323
(19)
737
717
(2,377.3)
8.6
17.5
6.5
21.1
(62.4)
(66.0)
(134)
(2)
581
(134)
447
(120)
38
20.7%
365
(34.3)
(329.1)
(180)
16
80
36
116
(19)
0
23.8%
97
(213.3)
(231.6)
(334.4)
1.1
0.8
1.3
5.9
5.7
4.5
7,733
762
(32)
11,060
8,037
863
(221)
10,175
-
(242.2)
(358.9)
289.1
(2.1)
9.5
14.7
(0.6)
(1.8)
0.8
57.1
0.9
5.5
2008/9
Q2
Actual
BT Group
-
(86.2)
(74.0)
84.2
(73.4)
(81.5)
(86.2)
(72.4)
(11.7)
8.7
Page 1
%
Change
14.6
0.0
(7.0)
(0.3)
120.0
1.3
4.1
2008/9
Q1
Actual
BT Group
2007/8
Q1
Restated
BT Group
2,052
2,109
1,156
1,306
7
(1,453)
5,177
1,815
2,047
1,318
1,321
7
(1,475)
5,033
73
8
(36.0)
8.8
(11.6)
3.8
90.5
(1.3)
(0.9)
195
368
322
491
57
1,433
1,360
178
331
375
482
59
1,425
1,417
179
106
210
170
28
693
(3.9)
(2.8)
(18.1)
11.2
75.0
(1.2)
181
99
170
184
57
691
(53)
318
148
300
31
744
708
7
281
152
301
14
755
712
(857.1)
13.2
(2.6)
(0.3)
121.4
(1.5)
(0.6)
(159)
5
554
(38)
516
(126)
10
22.7%
400
(92)
(3)
617
(182)
435
(153)
57
24.8%
339
(72.8)
5.9
5.6
5.2
5.4
7,697
766
369
11,028
6.1
5.7
4.2
5.4
8,108
799
171
9,618
-
(10.2)
18.6
17.6
18.0
(3.2)
(2.8)
24.3
(4.1)
14.7
%
Change
13.1
3.0
(12.3)
(1.1)
0.0
1.5
2.9
2008/9
FY
Actual
BT Group
2007/8
FY
Actual
BT Group
%
Change
8,828
8,471
4,658
5,231
42
(5,840)
21,390
7,889
8,477
4,959
5,266
28
(5,915)
20,704
204
127
9.6
11.2
(14.1)
1.9
(3.4)
0.6
(4.0)
(1,265)
1,652
1,272
2,025
229
3,913
3,709
883
1,511
1,401
1,938
178
5,911
5,784
(243.3)
9.3
(9.2)
4.5
28.7
(33.8)
(35.9)
171
109
209
181
39
709
5.8
(9.2)
(18.7)
1.7
46.2
(2.5)
776
425
686
778
225
2,890
744
445
893
689
118
2,889
4.3
(4.5)
(23.2)
12.9
90.7
0.0
14
269
152
307
0
742
669
7
222
166
301
20
716
708
100.0
21.2
(8.4)
2.0
(100.0)
3.6
(5.5)
(2,041)
1,227
586
1,247
4
1,023
819
139
1,066
508
1,249
60
3,022
2,895
(1,568.3)
15.1
15.4
(0.2)
(93.3)
(66.1)
(71.7)
(130)
1
540
(27)
513
(123)
8
22.8%
398
1
6.1
5.4
5.1
(55)
(3)
650
(50)
600
(161)
169
24.8%
608
1
6.0
5.9
7.4
(136.4)
8,216
903
(152)
8,631
(378)
(11)
2,506
(530)
1,976
(581)
343
23.2%
1,738
1
25.0
23.9
21.5
15.8
8,066
3,339
1,503
9,460
(64.0)
7,731
802
(734)
10,581
(620)
39
238
(372)
(134)
10
43
-4.2%
(81)
2
5.1
3.2
(1.1)
6.5
7,724
3,088
737
10,361
-
(16.9)
(14.5)
23.6
(34.5)
1.7
(8.6)
(30.6)
(11.2)
22.6
11.9
(0.1)
(6.1)
(0.7)
50.0
1.3
3.3
-
(90.5)
(106.8)
101.7
(104.7)
(79.6)
(86.6)
(105.0)
(7.5)
9.5
EXTERNAL REVENUE BY SEGMENT
2006/7
2007/8
2008/9
Q1
Q2
Q3
Q4
Total
Q1
Q2
Q3
Q4
Total
Q1
Q2
Q3
Q4
Total
£m
£m
£m
£m
£m
£m
£m
£m
£m
£m
£m
£m
£m
£m
£m
Major Corporate
Business
Consumer
Wholesale / Global Carrier
Other
Total External Revenue
1,659
616
1,252
1,331
6
4,864
1,665
618
1,257
1,397
4
4,941
1,796
607
1,310
1,411
2
5,126
1,969
615
1,305
1,398
5
5,292
7,089
2,456
5,124
5,537
17
20,223
1,747
628
1,231
1,420
7
5,033
1,793
639
1,289
1,369
5
5,095
1,882
647
1,292
1,326
7
5,154
2,151
676
1,259
1,327
9
5,422
7,573
2,590
5,071
5,442
28
20,704
1,961
661
1,228
1,320
7
5,177
2,055
660
1,236
1,341
11
5,303
2,166
659
1,218
1,383
11
5,437
2,281
651
1,168
1,360
13
5,473
8,463
2,631
4,850
5,404
42
21,390
EXTERNAL REVENUE BY SEGMENT
YEAR-ON-YEAR GROWTH
Q1
Q2
Q1
Q2
Q1
Q2
Q4
Total
Major Corporate
Business
Consumer
Wholesale / Global Carrier
Other
Total Headline growth
6.4%
0.3%
(5.4%)
8.3%
n/m
2.8%
4.5%
1.7%
(5.9%)
13.9%
n/m
3.7%
5.8%
2.8%
(1.1%)
11.3%
n/m
5.0%
4.5%
0.2%
(0.5%)
5.9%
n/m
3.1%
5.3%
1.2%
(3.2%)
9.8%
n/m
3.6%
5.3%
1.9%
(1.7%)
6.7%
n/m
3.5%
7.7%
3.4%
2.5%
(2.0%)
n/m
3.1%
4.8%
6.6%
(1.4%)
(6.0%)
n/m
0.5%
9.2%
9.9%
(3.5%)
(5.1%)
n/m
2.5%
6.8%
5.5%
(1.0%)
(1.7%)
n/m
2.4%
12.2%
5.3%
(0.2%)
(7.0%)
n/m
2.9%
14.6%
3.3%
(4.1%)
(2.0%)
n/m
4.1%
15.1%
1.9%
(5.7%)
4.3%
n/m
5.5%
6.0%
(3.7%)
(7.2%)
2.5%
n/m
0.9%
11.8%
1.6%
(4.4%)
(0.7%)
n/m
3.3%
2.8%
3.7%
5.0%
3.1%
3.6%
3.5%
3.1%
0.5%
2.5%
2.4%
2.9%
4.1%
5.5%
0.9%
3.3%
Total excluding the impact of mobile termination and
revenues from Infonet and Albacom
Q4 - 2008/9
2006/7
Q3
Q4
Total
Page 2
2007/8
Q3
Q4
Total
2008/9
Q3
2006/7
EXTERNAL REVENUE ANALYSIS BT Group
2007/8
2008/9
Q1
Q2
Q3
Q4
Total
Q1
Q2
Q3
Q4
Total
Q1
Q2
Q3
Q4
Total
£m
£m
£m
£m
£m
£m
£m
£m
£m
£m
£m
£m
£m
£m
£m
Exchange lines/ISDN - connection and rental
Calls
Private Circuits (d)
Total Calls and Lines
869
73
139
1,081
454
71
525
876
685
263
1,824
870
76
162
1,108
486
72
558
851
655
268
1,774
986
70
164
1,220
520
73
593
844
692
241
1,777
1,143
87
186
1,416
556
78
634
819
676
228
1,723
3,868
306
651
4,825
2,016
294
2,310
3,390
2,708
1,000
7,098
920
64
181
1,165
540
75
615
841
641
274
1,756
968
72
199
1,239
543
93
636
830
641
262
1,733
1,057
76
213
1,346
550
89
639
837
629
229
1,695
1,265
83
222
1,570
586
91
677
813
595
226
1,634
4,210
295
815
5,320
2,219
348
2,567
3,321
2,506
991
6,818
1,080
81
247
1,408
555
85
640
814
596
237
1,647
1,129
108
286
1,523
553
96
649
806
554
241
1,601
1,220
166
276
1,662
566
113
679
795
554
209
1,558
1,272
163
337
1,772
554
115
669
777
523
199
1,499
4,701
518
1,146
6,365
2,228
409
2,637
3,192
2,227
886
6,305
Transit, conveyance, interconnect circuits, WLR,
global carrier and other wholesale (incl. FRIACO) (e)
Other (f)
Total Other
843
591
1,434
873
628
1,501
879
657
1,536
857
662
1,519
3,452
2,538
5,990
893
604
1,497
859
628
1,487
835
639
1,474
811
730
1,541
3,398
2,601
5,999
827
655
1,482
822
708
1,530
840
698
1,538
812
721
1,533
3,301
2,782
6,083
Total External Revenue
4,864
4,941
5,126
5,292
20,223
5,033
5,095
5,154
5,422
20,704
5,177
5,303
5,437
5,473
21,390
Q1
Q2
Networked IT Services (a)
Managed Network Solutions (b)
MPLS (c)
Total Managed Solutions
Broadband & LLU
Mobility & Convergence
Total Broadband and Convergence
(a) GS MPLS revenue removed from Networked IT Services revenue.
(b) Managed Network Solutions is a new revenue line consisting of Wholesale revenue only reulting from their managed network access service arrangements. This
is built up from revenue previously reported in Private Circuits, Transit/conveyance/Other Wholesale and the Other revenue line.
(c) New line consisting of MPLS revenue from Global Services. This revenue was reported in Networked IT services (£631m in 07/08 and £518m in 06/07) and
traditional other non-UK revenue (£184m in 07/08 and £133m in 06/07).
(d) A proportion of Managed Network Solutions revenue was reported in Private Circuits (£171m in 07/08 and £192m in 06/07).
(e) A proportion of Managed Network Solutions revenue was reported in Transit, conveyance etc. (£40m in 07/08 and £24m in 06/07). Global Carrier revenue now
reported in this line, with revenue from Global Services (£777m in 07/08 and £669m in 06/07) and Retail Ireland (£71m in 07/08 and £74m in 06/07) which was
previously reported in 'Other' traditional revenue.
(f) Combination of new wave and traditional Other revenue. Partly Retail revenue (£1.3bn in 06/07 and 07/08) from directories, dabs, payphones, internet access
products, sale and rental of telephones, and Featurenet sales. Additionally Global Services revenue (£1bn in 06/07 and 07/08) from global products overseas.
Remainder from Wholesale less some Managed Network Solutions revenue (£84m 07/08 and £90m in 06/07)
YoY Movement 2007/8
EXTERNAL REVENUE ANALYSIS BT Group
Q3
5.9%
(12.3%)
30.2%
7.8%
18.9%
5.6%
17.1%
(4.0%)
(6.4%)
4.2%
(3.7%)
11.3%
(5.3%)
22.8%
11.8%
11.7%
29.2%
14.0%
(2.5%)
(2.1%)
(2.2%)
(2.3%)
7.2%
8.6%
29.9%
10.3%
5.8%
21.9%
7.8%
(0.8%)
(9.1%)
(5.0%)
(4.6%)
10.7%
(4.6%)
19.4%
10.9%
5.4%
16.7%
6.8%
(0.7%)
(12.0%)
(0.9%)
(5.2%)
8.8%
(3.6%)
25.2%
10.3%
10.1%
18.4%
11.1%
(2.0%)
(7.5%)
(0.9%)
(3.9%)
17.4%
26.6%
36.5%
20.9%
2.8%
13.3%
4.1%
(3.2%)
(7.0%)
(13.5%)
(6.2%)
16.6%
50.0%
43.7%
22.9%
1.8%
3.2%
2.0%
(2.9%)
(13.6%)
(8.0%)
(7.6%)
15.4%
118.4%
29.6%
23.5%
2.9%
27.0%
6.3%
(5.0%)
(11.9%)
(8.7%)
(8.1%)
0.6%
96.4%
51.8%
12.9%
(5.5%)
26.4%
(1.2%)
(4.4%)
(12.1%)
(11.9%)
(8.3%)
11.7%
75.6%
40.6%
19.6%
0.4%
17.5%
2.7%
(3.9%)
(11.1%)
(10.6%)
(7.5%)
Other (f)
Total Other
5.9%
2.2%
4.4%
(1.6%)
0.0%
(0.9%)
(5.0%)
(2.7%)
(4.0%)
(5.4%)
10.3%
1.4%
(1.6%)
2.5%
0.2%
(7.4%)
8.4%
(1.0%)
(4.3%)
12.7%
2.9%
0.6%
9.2%
4.3%
0.1%
(1.2%)
(0.5%)
(2.9%)
7.0%
1.4%
Total Revenue
3.5%
3.1%
0.5%
2.5%
2.4%
2.9%
4.1%
5.5%
0.9%
3.3%
Total Managed Solutions
Broadband & LLU
Mobility & Convergence
Total Broadband and Convergence
Exchange lines/ISDN - connection and rental
Calls
Private Circuits (d)
Total Calls and Lines
Transit, conveyance, interconnect circuits, WLR,
global carrier and other wholesale (incl. FRIACO) (e)
Q4 - 2008/9
Q4
YoY Movement 2008/9
Q2
Networked IT Services (a)
Managed Network Solutions(c)
MPLS (b)
Q1
Page 3
Total
Q3
Q4
Total
2006/7
EXTERNAL REVENUE ANALYSIS Global Services
Networked IT Services
Managed Network Solutions
MPLS
Total Managed Solutions
Q1
£m
Q2
£m
Q3
£m
2007/8
Q4
£m
Total
£m
Q1
£m
2008/9
Q2
£m
Q3
£m
Q4
£m
Total
£m
Q1
£m
Q2
£m
Q3
£m
Q4
£m
Total
£m
Exchange lines/ISDN - connection and rental
Calls
Private Circuits
Total Calls and Lines
780
139
919
12
44
56
144
75
114
333
786
162
948
13
45
58
140
68
111
319
889
164
1,053
15
48
63
140
66
105
311
1,052
186
1,238
18
50
68
132
58
108
298
3,507
651
4,158
58
187
245
556
267
438
1,261
827
181
1,008
15
46
61
141
63
118
322
866
199
1,065
16
64
80
134
59
105
298
936
213
1,149
15
64
79
138
58
94
290
1,125
222
1,347
17
68
85
139
57
83
279
3,754
815
4,569
63
242
305
552
237
400
1,189
952
247
1,199
16
59
75
126
56
101
283
1,002
286
1,288
16
66
82
125
52
98
275
1,089
276
1,365
16
82
98
127
48
93
268
1,139
337
1,476
17
84
101
134
48
87
269
4,182
1,146
5,328
65
291
356
512
204
379
1,095
Transit, conveyance, interconnect circuits, WLR, global
carrier and other wholesale (incl. FRIACO) (a)
Other (b)
Total Other
171
235
406
173
227
400
164
257
421
161
260
421
669
979
1,648
182
242
424
196
244
440
201
246
447
198
317
515
777
1,049
1,826
215
280
495
220
292
512
227
295
522
242
278
520
904
1,145
2,049
1,714
1,725
1,848
2,025
7,312
1,815
1,883
1,965
2,226
7,889
2,052
2,157
2,253
2,366
8,828
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
1,714
1,725
1,848
2,025
7,312
1,815
1,883
1,965
2,226
7,889
2,052
2,157
2,253
2,366
8,828
Broadband
Mobility & Convergence
Total Broadband and Convergence
Total External Revenue
Internal Revenue
Total Global Services Revenue
(a) Global Carrier revenue only
(b) Mainly non-UK revenue
YoY Movement 07/08
EXTERNAL REVENUE ANALYSIS Global Services
Networked IT Services
Managed Network Solutions
MPLS
Total Managed Solutions
Broadband
Mobility & Convergence
Total Broadband and Convergence
Exchange lines/ISDN - connection and rental
Calls
Private Circuits
Total Calls and Lines
Transit, conveyance, interconnect circuits, WLR, global
carrier and other wholesale (incl. FRIACO) (a)
Other (b)
Total Other
Total External Revenue
Q4 - 2008/9
Q1
Q2
Q3
YoY Movement 08/09
Q4
Total
Q1
Q2
Q3
Q4
Total
6.0%
30.2%
9.7%
25.0%
4.5%
8.9%
(2.1%)
(16.0%)
3.5%
(3.3%)
10.2%
22.8%
12.3%
23.1%
42.2%
37.9%
(4.3%)
(13.2%)
(5.4%)
(6.6%)
5.3%
29.9%
9.1%
0.0%
33.3%
25.4%
(1.4%)
(12.1%)
(10.5%)
(6.8%)
6.9%
19.4%
8.8%
(5.6%)
36.0%
25.0%
5.3%
(1.7%)
(23.1%)
(6.4%)
7.0%
25.2%
9.9%
8.6%
29.4%
24.5%
(0.7%)
(11.2%)
(8.7%)
(5.7%)
15.1%
36.5%
18.9%
6.7%
28.3%
23.0%
(10.6%)
(11.1%)
(14.4%)
(12.1%)
15.7%
43.7%
20.9%
0.0%
3.1%
2.5%
(6.7%)
(11.9%)
(6.7%)
(7.7%)
16.3%
29.6%
18.8%
6.7%
28.1%
24.1%
(8.0%)
(17.2%)
(1.1%)
(7.6%)
1.2%
51.8%
9.6%
0.0%
23.5%
18.8%
(3.6%)
(15.8%)
4.8%
(3.6%)
11.4%
40.6%
16.6%
3.2%
20.2%
16.7%
(7.2%)
(13.9%)
(5.3%)
(7.9%)
6.4%
3.0%
4.4%
13.3%
7.5%
10.0%
22.6%
(4.3%)
6.2%
23.0%
21.9%
22.3%
16.1%
7.2%
10.8%
18.1%
15.7%
16.7%
12.2%
19.7%
16.4%
12.9%
19.9%
16.8%
22.2%
(12.3%)
1.0%
16.3%
9.2%
12.2%
5.9%
9.2%
6.3%
9.9%
7.9%
13.1%
14.6%
14.7%
6.3%
11.9%
Page 4
2006/7
Global Services ORDER VALUE
Networked IT Services order intake
Other Order Intake
Total Global Services order
intake
ROLLING 12 MONTHS
Global Services ORDER VALUE
Q1
£m
Q2
£m
2007/8
Q3
£m
Q4
£m
Q1
£m
Q2
£m
2008/9
Q3
£m
Q4
£m
Q1
£m
Q2
£m
Q3
£m
Q4
£m
1,041
739
702
915
1,516
986
1,950
1,450
918
776
875
748
1,339
552
1,853
964
1,230
663
1,144
661
1,223
546
1,876
701
1,780
1,617
2,502
3,400
1,694
1,623
1,891
2,817
1,893
1,805
1,769
2,577
Q1
£m
Q2
£m
Q3
£m
Q4
£m
Q1
£m
Q2
£m
Q3
£m
Q4
£m
Q1
£m
Q2
£m
Q3
£m
Q4
£m
2006/7
2007/8
2008/9
Networked IT Services order intake
Other Order Intake
4,073
3,880
4,023
4,089
4,345
3,872
5,209
4,090
5,086
4,127
5,259
3,960
5,082
3,526
4,985
3,040
5,297
2,927
5,566
2,840
5,450
2,834
5,473
2,571
Total Global Services Rolling 12
month order intake
7,953
8,112
8,217
9,299
9,213
9,219
8,608
8,025
8,224
8,406
8,284
8,044
Q4 - 2008/9
Page 5
2006/7
EXTERNAL REVENUE ANALYSIS Retail
Networked IT Services
Managed Network Solutions
MPLS
Total Managed Solutions
Broadband
Mobility & Convergence
Total Broadband and Convergence
Exchange lines/ISDN - connection and rental
Calls
Private Circuits
Total Calls and Lines
Transit, conveyance, interconnect circuits, WLR,
global carrier and other wholesale (incl. FRIACO) (a)
Other (b)
Total Other
Total External Revenue
Internal Revenue
Total Retail Revenue
Q3
£m
2007/8
Q1
£m
Q2
£m
Q4
£m
Total
£m
89
89
207
27
234
732
610
34
1,376
84
84
213
27
240
711
587
36
1,334
97
97
219
25
244
704
626
33
1,363
91
91
239
28
267
687
618
31
1,336
361
361
878
107
985
2,834
2,441
134
5,409
21
285
306
19
330
349
17
325
342
17
331
348
2,005
2,007
2,046
49
54
62
2,054
2,061
2,108
Q1
£m
2008/9
Q2
£m
Q3
£m
Q4
£m
Total
£m
93
93
247
29
276
700
578
32
1,310
102
102
265
29
294
696
582
32
1,310
121
121
273
25
298
699
571
32
1,302
140
140
298
23
321
674
538
33
1,245
456
456
1,083
106
1,189
2,769
2,269
129
5,167
74
1,271
1,345
17
294
311
18
328
346
18
335
353
18
354
372
2,042
8,100
1,990
2,052
2,074
81
246
57
74
72
2,123
8,346
2,047
2,126
2,146
Q1
£m
Q2
£m
Q3
£m
Q4
£m
Total
£m
128
128
290
26
316
688
540
31
1,259
127
127
298
30
328
681
502
31
1,214
131
131
298
31
329
668
506
32
1,206
133
133
294
31
325
643
475
28
1,146
519
519
1,180
118
1,298
2,680
2,023
122
4,825
71
1,311
1,382
22
310
332
24
345
369
23
351
374
23
372
395
92
1,378
1,470
2,078
8,194
2,035
2,038
2,040
1,999
8,112
80
283
74
89
94
102
359
2,158
8,477
2,109
2,127
2,134
2,101
8,471
(a) Global Carrier revenue only
(b) Mainly UK revenue
YoY Movement 07/08
EXTERNAL REVENUE ANALYSIS Retail
Q1
Networked IT Services
Managed Network Solutions
MPLS
Total Managed Solutions
Q2
Q3
YoY Movement 08/09
Q4
Total
Q1
Q2
Q3
Q4
Total
4.5%
4.5%
19.3%
7.4%
17.9%
(4.4%)
(5.2%)
(5.9%)
(4.8%)
21.4%
21.4%
24.4%
7.4%
22.5%
(2.1%)
(0.9%)
(11.1%)
(1.8%)
24.7%
24.7%
24.7%
0.0%
22.1%
(0.7%)
(8.8%)
(3.0%)
(4.5%)
53.8%
53.8%
24.7%
(17.9%)
20.2%
(1.9%)
(12.9%)
6.5%
(6.8%)
26.3%
26.3%
23.3%
(0.9%)
20.7%
(2.3%)
(7.0%)
(3.7%)
(4.5%)
37.6%
37.6%
17.4%
(10.3%)
14.5%
(1.7%)
(6.6%)
(3.1%)
(3.9%)
24.5%
24.5%
12.5%
3.4%
11.6%
(2.2%)
(13.7%)
(3.1%)
(7.3%)
8.3%
8.3%
9.2%
24.0%
10.4%
(4.4%)
(11.4%)
0.0%
(7.4%)
(5.0%)
(5.0%)
(1.3%)
34.8%
1.2%
(4.6%)
(11.7%)
(15.2%)
(8.0%)
13.8%
13.8%
9.0%
11.3%
9.2%
(3.2%)
(10.8%)
(5.4%)
(6.6%)
Transit, conveyance, interconnect circuits, WLR,
global carrier and other wholesale (incl. FRIACO) (a)
Other (b)
Total Other
(19.0%)
3.2%
1.6%
(5.3%)
(0.6%)
(0.9%)
5.9%
3.1%
3.2%
5.9%
6.9%
6.9%
(4.1%)
3.1%
2.8%
29.4%
5.4%
6.8%
33.3%
5.2%
6.6%
27.8%
4.8%
5.9%
27.8%
5.1%
6.2%
29.6%
5.1%
6.4%
Total External Revenue
(0.7%)
2.2%
1.4%
1.8%
1.2%
2.3%
(0.7%)
(1.6%)
(3.8%)
(1.0%)
Q4
£m
Total
£m
Broadband
Mobility & Convergence
Total Broadband and Convergence
Exchange lines/ISDN - connection and rental
Calls
Private Circuits
Total Calls and Lines
EXTERNAL REVENUE - Business Units
Q1
£m
Q2
£m
Retail Consumer
BT Business
Enterprises
Ireland
Other
1,135
569
114
163
23
1,105
569
155
156
23
Retail External Revenue
2,004
2,007
2006/7
Q3
£m
Q4
£m
Total
£m
Q1
£m
1,163
553
144
167
19
1,143
573
159
152
15
4,546
2,264
572
638
80
1,113
568
118
168
23
2,046
2,042
8,100
2007/8
Q3
£m
Q4
£m
Total
£m
Q1
£m
1,137
591
147
159
17
1,152
593
136
168
24
1,112
612
156
174
23
4,514
2,365
557
670
88
1,114
609
122
175
15
1,990
2,052
2,074
2,078
8,194
2,035
Total
Q2
£m
2008/9
Q3
£m
1,098
603
151
168
18
1,088
596
160
177
19
1,032
590
186
182
9
4,332
2,398
620
702
61
2,038
2,040
1,999
8,112
Q1
YoY Movement 07/08
Q2
Q3
Q4
Retail Consumer
BT Business
Enterprises
Ireland
Other
(2.0%)
(0.2%)
2.9%
3.1%
na
3.0%
3.9%
(5.2%)
2.0%
na
(1.0%)
7.4%
(5.4%)
0.7%
na
(2.8%)
6.9%
(1.6%)
14.9%
na
(0.7%)
4.5%
(2.6%)
5.0%
na
0.1%
7.2%
4.0%
3.9%
na
(3.5%)
2.1%
2.7%
5.4%
na
(5.6%)
0.4%
17.7%
5.3%
na
(7.2%)
(3.7%)
19.0%
4.5%
na
(4.0%)
1.4%
11.2%
4.7%
na
Retail External Revenue
(0.7%)
2.2%
1.4%
1.8%
1.2%
2.3%
(0.7%)
(1.6%)
(3.8%)
(1.0%)
EXTERNAL REVENUE - Business Units
Q1
Q4 - 2008/9
Q2
2006/7
Q3
Q2
£m
Q4
Total
Q1
Page 6
YoY Movement 08/09
Q2
Q3
Q4
Total
2006/7
EXTERNAL REVENUE ANALYSIS Wholesale
Networked IT Services
Managed Network Solutions (a)
MPLS
Total Managed Solutions
Q1
£m
Q2
£m
Q3
£m
2007/8
Q4
£m
Total
£m
Q1
£m
Q2
£m
Q3
£m
2008/9
Q4
£m
Total
£m
Q1
£m
Q2
£m
Q3
£m
Q4
£m
Total
£m
Exchange lines/ISDN - connection and rental
Calls
Private Circuits
Total Calls and Lines
73
73
186
186
115
115
76
76
189
189
121
121
70
70
200
200
103
103
87
87
196
196
89
89
306
306
771
771
428
428
64
64
175
175
124
124
72
72
158
158
125
125
76
76
149
149
103
103
83
83
142
142
110
110
295
295
624
624
462
462
81
81
129
129
105
105
108
108
119
119
112
112
166
166
118
118
84
84
163
163
116
116
84
84
518
518
482
482
385
385
Transit, conveyance, interconnect circuits, WLR, global
carrier and other wholesale (incl. FRIACO) (b)
Other
Total Other
570
65
635
590
67
657
595
73
668
578
66
644
2,333
271
2,604
586
61
647
541
51
592
511
51
562
475
50
525
2,113
213
2,326
476
58
534
461
60
521
467
41
508
424
58
482
1,828
217
2,045
1,009
1,043
1,041
1,016
4,109
1,010
947
890
860
3,707
849
860
876
845
3,430
319
319
320
319
1,277
308
309
315
320
1,252
307
308
307
306
1,228
1,328
1,362
1,361
1,335
5,386
1,318
1,256
1,205
1,180
4,959
1,156
1,168
1,183
1,151
4,658
Broadband
Mobility & Convergence
Total Broadband and Convergence
Total External Revenue
Internal Revenue
Total Wholesale Revenue
(a) Managed Network Solutions is a new revenue line consisting of Wholesale revenue only resulting from their managed network access service arrangements.
(b) WLR revenues are reported in Openreach
YoY Movement 07/08
EXTERNAL REVENUE ANALYSIS Wholesale
Networked IT Services
Managed Network Solutions (a)
MPLS
Total Managed Solutions
Broadband
Mobility & Convergence
Total Broadband and Convergence
Exchange lines/ISDN - connection and rental
Calls
Private Circuits
Total Calls and Lines
Transit, conveyance, interconnect circuits, WLR,
global carrier and other wholesale (incl. FRIACO) (b)
Other
Total Other
Total External Revenue
Q4 - 2008/9
Q1
Q2
Q3
Q4
YoY Movement 08/09
Total
Q1
Q2
Q3
Q4
Total
(12.3%)
(12.3%)
(5.9%)
(5.9%)
7.8%
7.8%
(5.3%)
(5.3%)
(16.4%)
(16.4%)
3.3%
3.3%
8.6%
8.6%
(25.5%)
(25.5%)
0.0%
0.0%
(4.6%)
(4.6%)
(27.6%)
(27.6%)
23.6%
23.6%
(3.6%)
(3.6%)
(19.1%)
(19.1%)
7.9%
7.9%
26.6%
26.6%
(26.3%)
(26.3%)
(15.3%)
(15.3%)
50.0%
50.0%
(24.7%)
(24.7%)
(10.4%)
(10.4%)
118.4%
118.4%
(20.8%)
(20.8%)
(18.4%)
(18.4%)
96.4%
96.4%
(18.3%)
(18.3%)
(23.6%)
(23.6%)
75.6%
75.6%
(22.8%)
(22.8%)
(16.7%)
(16.7%)
2.8%
(6.2%)
1.9%
(8.3%)
(23.9%)
(9.9%)
(14.1%)
(30.1%)
(15.9%)
(17.8%)
(24.2%)
(18.5%)
(9.4%)
(21.4%)
(10.7%)
(18.8%)
(4.9%)
(17.5%)
(14.8%)
17.6%
(12.0%)
(8.6%)
(19.6%)
(9.6%)
(10.7%)
16.0%
(8.2%)
(13.5%)
1.9%
(12.1%)
0.1%
(9.2%)
(14.5%)
(15.4%)
(9.8%)
(15.9%)
(9.2%)
(1.6%)
(1.7%)
(7.5%)
Page 7
2006/7
EXTERNAL REVENUE ANALYSIS Openreach
Networked IT Services
Managed Network Solutions
MPLS
Total Managed Solutions
Q1
£m
Q2
£m
Q3
£m
2007/8
Q4
£m
Total
£m
Q1
£m
Q2
£m
Q3
£m
2008/9
Q4
£m
Total
£m
Q1
£m
Q2
£m
Q3
£m
Q4
£m
Total
£m
Exchange lines/ISDN - connection and rental
Calls
Private Circuits
Total Calls and Lines
49
49
-
71
71
-
86
86
-
103
103
-
309
309
-
103
103
-
104
104
-
113
113
-
129
129
-
449
449
-
120
120
-
120
120
-
134
134
-
127
127
-
501
501
-
Transit, conveyance, interconnect circuits, WLR, global
carrier and other wholesale (incl. FRIACO)
Other
Total Other
81
81
91
91
103
103
101
101
376
376
108
108
104
104
105
105
120
120
437
437
114
114
117
117
123
123
123
123
477
477
130
162
189
204
685
211
208
218
249
886
234
237
257
250
978
Internal Revenue
1,141
1,128
1,137
1,132
4,538
1,110
1,099
1,100
1,071
4,380
1,072
1,066
1,072
1,043
4,253
Total Openreach Revenue
1,271
1,290
1,326
1,336
5,223
1,321
1,307
1,318
1,320
5,266
1,306
1,303
1,329
1,293
5,231
LLU
Mobility & convergence
Total Broadband and Convergence
Total External Revenue
YoY Movement 07/08
EXTERNAL REVENUE ANALYSIS Openreach
Q2
Q3
Q4
110.2%
110.2%
-
46.5%
46.5%
-
31.4%
31.4%
-
25.2%
25.2%
-
Transit, conveyance, interconnect circuits, WLR, global
carrier and other wholesale (incl. FRIACO)
Other
Total Other
33.3%
33.3%
14.3%
14.3%
1.9%
1.9%
Total External Revenue
62.3%
28.4%
15.3%
Networked IT Services
Managed Network Solutions
MPLS
Total Managed Solutions
LLU
Mobility & Convergence
Total Broadband and Convergence
Exchange lines/ISDN - connection and rental
Calls
Private Circuits
Total Calls and Lines
Q4 - 2008/9
Q1
Page 8
YoY Movement 08/09
Total
Q1
Q2
Q3
Q4
Total
45.3%
45.3%
-
16.5%
16.5%
-
15.4%
15.4%
-
18.6%
18.6%
-
(1.6%)
(1.6%)
-
11.6%
11.6%
-
18.8%
18.8%
16.2%
16.2%
5.6%
5.6%
12.5%
12.5%
17.1%
17.1%
2.5%
2.5%
9.2%
9.2%
22.1%
29.3%
10.9%
13.9%
17.9%
0.4%
10.4%
2004/5
Summary Cost Analysis
2005/6
2006/7
2007/8
2008/9
Staff costs before leaver costs
Own work capitalised^
Net Staff costs before leavers
Q1
£m
1,070
(172)
898
Q2
£m
1,065
(206)
859
Q3
£m
1,098
(169)
929
Q4
£m
1,155
(175)
980
Total
£m
4,388
(722)
3,666 -
Q1
£m
1,156
(161)
995
Q2
£m
1,210
(159)
1,051
Q3
£m
1,226
(179)
1,047
Q4
£m
1,241
(175)
1,066
Total
£m
4,833
(674)
4,159 -
Q1
£m
1,256
(171)
1,085
Q2
£m
1,274
(175)
1,099
Q3
£m
1,282
(186)
1,096
Q4
£m
1,264
(186)
1,078
Total
£m
5,076
(718)
4,358
Q1
£m
1,299
(187)
1,112
Q2
£m
1,297
(192)
1,105
Q3
£m
1,273
(177)
1,096
Q4
£m
1,362
(168)
1,194
Total
£m
5,231
(724)
4,507
Q1
£m
1,370
(158)
1,212
Q2
£m
1,322
(155)
1,167
Q3
£m
1,317
(192)
1,125
Q4
£m
1,293
(168)
1,125
Total
£m
5,302
(673)
4,629
Leaver costs
Total Staff costs incl. leaver costs
102
1,000
8
867
12
941
44
1,024
166
3,832 -
6
1,001
37
1,088
23
1,070
67
1,133
133
4,292 -
24
1,109
33
1,132
27
1,123
63
1,141
147
4,505
8
1,120
43
1,148
20
1,116
56
1,250
127
4,634
73
1,285
36
1,203
33
1,158
62
1,187
204
4,833
Other operating costs^
Sub total
POLO's
Depreciation and amortisation
Amortisation of acquired intangibles
Total costs*
1,285
2,285
988
700
3,973
1,371
2,238
964
704
3,906
1,370
2,311
880
695
3,886
1,502
2,526
893
745
4,164
1,406
2,407
1,009
706
3
4,125
1,395
2,483
989
690
2
4,164
1,453
2,523
1,032
707
3
4,265
1,633
2,766
1,015
770
3
4,554
1,437
2,546
1,006
700
3
4,255
1,442
2,574
1,034
700
3
4,311
1,593
2,716
1,051
737
4
4,508
1,687
2,828
1,071
770
3
4,672
6,159
10,664
4,162
2,907
13
17,746
1,501
2,621
1,062
706
3
4,392
1,561
2,709
1,054
681
12
4,456
1,649
2,765
1,023
727
5
4,520
1,697
2,947
1,098
732
23
4,800
6,408
11,042
4,237
2,846
43
18,168
1,585
2,870
1,037
680
11
4,598
1,771
2,974
1,043
672
13
4,702
2,289
3,447
1,094
702
21
5,264
3,289
4,476
1,092
774
17
6,359
8,934
13,767
4,266
2,828
62
20,923
Q1
Q2
Q3
Q4
Q1
Q2
Q3
Q4
Q1
Q2
Q3
Q4
k
103.1
k
103.0
k
103.4
k
104.4
k
106.4
k
105.6
k
107.4
k
110.6
k
110.1
k
110.0
k
108.3
k
105.2
0.2
-
0.1
1.1
0.9
0.2
1.7
3.8
0.4
0.5
-
0.1
Q1
£m
Q2
£m
Q1
£m
Q2
£m
2007/8
Q3
£m
Q4
£m
Q1
£m
Q2
2008/9
Q3
Q4
Total
£m
£m
£m
£m
5,528
9,360
3,725
2,844
15,929
5,887
10,179
4,045
2,873
11
17,108
^ 2005/6 restated to exclude external software development related activity from both Other Operating Costs and Own Work Capitalised
* Under IFRS basis and before specific items
2006/7
FTE
Headline FTE
FTE increase in the quarter due to acquisitions
Capital Expenditure
Q1
£m
Q2
£m
2004/5
Q3
£m
Q4
£m
Total
£m
Q1
£m
Q2
£m
2005/6
Q3
£m
Q4
£m
Total
£m
2006/7
Q3
£m
2007/8
Q4
£m
Total
£m
2008/9
Total
£m
By Category
Transmission Equipment
Exchange Equipment
Other Network Equipment
Computers and Office Equipment
Software
Motor Vehicles and Other
Land and Buildings
357
41
141
27
97
21
10
392
36
155
28
147
30
15
401
40
159
25
94
35
16
338
26
193
13
106
45
23
1,488
143
648
93
444
131
64
373
18
162
22
99
31
11
347
18
148
18
137
14
12
356
21
134
26
174
29
19
353
23
283
72
182
34
26
1,429
80
727
138
592
108
68
297
14
160
28
180
14
22
297
39
229
22
202
13
10
303
24
214
30
219
8
17
312
41
251
69
206
14
12
1,209
118
854
149
807
49
61
289
31
260
34
257
15
17
279
24
306
21
153
10
6
267
13
304
71
196
5
7
282
15
190
55
220
9
3
1,117
83
1,060
181
826
39
33
216
9
283
26
247
16
5
237
10
259
36
204
14
6
323
16
149
46
201
27
-
291
9
208
32
187
19
12
1,067
44
899
140
839
76
23
Total
694
803
770
744
3,011
716
694
759
973
3,142
715
812
815
905
3,247
903
799
863
774
3,339
802
766
762
758
3,088
Q4 - 2008/9
Page 9
2004/5
Total Fixed Network Calls
2005/6
Q1
Q2
2007/8
2006/7
Q3
Q4
Q1
Q2
Q3
Q4
Q1
Q2
Q3
2008/9
Quarterly Minutes (billions)
Q1
Q2
Q3
Q4
Q4
Q1
Q2
Internet Related and Other Non Geo
Fixed to Mobile
Total Non Geographic Calls
10.93
2.21
13.13
10.13
2.20
12.33
9.33
2.13
11.46
8.68
2.08
10.76
7.51
2.13
9.64
6.86
2.08
8.94
6.20
2.02
8.22
5.87
1.99
7.86
5.00
1.99
6.99
4.37
1.98
6.35
3.95
1.92
5.87
3.93
1.89
5.82
3.38
1.84
5.22
3.15
1.80
4.96
2.88
1.72
4.61
2.73
1.66
4.39
2.41
1.62
4.02
2.27
1.54
3.81
Q3
2.05
1.45
3.50
Q4
2.00
1.40
3.40
Local
National
International
Total Geographic
10.61
5.53
0.52
16.66
10.34
5.51
0.52
16.37
10.42
5.46
0.52
16.40
10.15
5.33
0.50
15.98
9.53
5.09
0.49
15.11
9.02
4.90
0.48
14.40
9.15
4.87
0.47
14.49
9.01
4.87
0.47
14.35
8.20
4.47
0.45
13.12
7.93
4.42
0.45
12.80
8.10
4.45
0.46
13.01
8.07
4.45
0.47
12.99
7.41
4.15
0.46
12.02
7.14
4.10
0.46
11.70
7.16
4.02
0.47
11.64
7.01
4.00
0.48
11.48
6.55
3.78
0.47
10.79
6.33
3.68
0.46
10.47
6.37
3.63
0.45
10.45
6.29
3.61
0.45
10.35
Total Retail
29.79
28.70
27.86
26.74
24.75
23.34
22.71
22.21
20.11
19.15
18.88
18.81
17.24
16.65
16.25
15.87
14.81
14.28
13.95
13.75
Freephone and FRIACO
20.88
18.55
16.71
15.84
12.83
9.90
8.38
7.16
5.96
4.75
5.22
4.03
3.42
3.20
2.75
2.44
1.97
1.83
1.66
1.58
BT Group Originating Calls*
50.67
47.25
44.57
42.58
37.58
33.24
31.09
29.37
26.07
23.90
24.10
22.84
20.65
19.85
19.00
18.31
16.78
16.11
15.61
15.33
Q1
Q2
Q3
Q4
Q1
Q2
Q3
Q4
Q1
Q2
Q3
Q4
Q1
Q2
Q3
Q4
Q1
Q2
Q3
Q4
Internet Related and Other Non Geo
Fixed to Mobile
Total Non Geographic Calls
(22)%
(7)%
(19)%
(22)%
(7)%
(20)%
(25)%
(7)%
(23)%
(30)%
(8)%
(27)%
(31)%
(4)%
(27)%
(32)%
(6)%
(27)%
(34)%
(5)%
(28)%
(32)%
(4)%
(27)%
(33)%
(7)%
(28)%
(36)%
(5)%
(29)%
(36)%
(5)%
(29)%
(33)%
(5)%
(26)%
(32)%
(8)%
(25)%
(28)%
(9)%
(22)%
(27)%
(10)%
(22)%
(30)%
(12)%
(25)%
(29)%
(12)%
(23)%
(28)%
(15)%
(23)%
(29)%
(16)%
(24)%
(27)%
(15)%
(23)%
Local
National
International
Total Geographic
(12)%
(10)%
(7)%
(11)%
(11)%
(10)%
(6)%
(11)%
(12)%
(10)%
(7)%
(11)%
(14)%
(12)%
(9)%
(13)%
(10)%
(8)%
(6)%
(9)%
(13)%
(11)%
(7)%
(12)%
(12)%
(11)%
(9)%
(12)%
(11)%
(9)%
(8)%
(10)%
(14)%
(12)%
(8)%
(13)%
(12)%
(10)%
(6)%
(11)%
(11)%
(9)%
(2)%
(10)%
(10)%
(9)%
0%
(9)%
(10)%
(7)%
3%
(8)%
(10)%
(7)%
3%
(9)%
(12)%
(10)%
2%
(10)%
(13)%
(10)%
1%
(12)%
(12)%
(9)%
1%
(10)%
(11)%
(10)%
(1)%
(11)%
(11)%
(10)%
(4)%
(10)%
(10)%
(10)%
(5)%
(10)%
* Excluding Payphones and Directories
2004/5
Total Fixed Network Calls
Quarterly Year on Year Minutes Change
2005/6
2007/8
2006/7
2008/9
Total Retail
(15)%
(15)%
(16)%
(19)%
(17)%
(19)%
(18)%
(17)%
(19)%
(18)%
(17)%
(15)%
(14)%
(13)%
(14)%
(16)%
(14)%
(14)%
(14)%
(13)%
Freephone and FRIACO
(10)%
(16)%
(25)%
(33)%
(39)%
(47)%
(50)%
(55)%
(54)%
(52)%
(38)%
(44)%
(43)%
(33)%
(47)%
(39)%
(42)%
(43)%
(40)%
(35)%
BT Group Originating Calls*
(13)%
(15)%
(20)%
(25)%
(26)%
(30)%
(30)%
(31)%
(31)%
(28)%
(22)%
(22)%
(21)%
(17)%
(21)%
(20)%
(19)%
(19)%
(18)%
(16)%
Q1
Q2
Q3
Q4
Q1
Q2
Q3
Q4
Q1
Q2
Q3
Q4
Q1
Q2
Q3
Q4
Q1
Q2
Q3
Q4
3,723
4,169
4,571
4,909
5,291
5,554
5,779
6,067
6,335
6,397
6,314
6,212
6,138
5,782
5,893
5,857
4,590
4,164
4,032
424
446
402
338
382
263
225
288
268
(74)
(356)
111
(36)
(426)
(132)
Number of users*
Net adds in quarter
2005/6
2004/5
CPS Volumes ('000)
* CPS numbers include those customers who have migrated from Indirect Access
Q4 - 2008/9
2007/8
2006/7
Page 10
62 -
83 -
102
2008/9
5,735
(122)
(1,145)
Broadband ('000)
Product Group Summary
2004/5
2005/6
2006/7
2007/8
Q1
Q2
Q3
Q4
Q1
Q2
Q3
Q4
Q1
Q2
Q3
Q4
Total Broadband
Broadband Net adds in quarter
1,102
135
1,283
181
1,509
226
1,780
271
1,981
201
2,167
186
2,410
243
2,668
258
2,826
158
2,980
154
3,219
239
3,659
245
Retail Share of DSL + LLU Net Adds
28%
30%
25%
32%
28%
27%
30%
30%
30%
25%
34%
32%
Retail Share of DSL + LLU Installed Base
41%
39%
36%
35%
34%
33%
33%
33%
33%
32%
32%
2,687
472
1585
337
3,294
607
2,011
426
4,182
888
2,673
662
5,023
841
3,243
570
5,713
690
3732
489
6,348
635
4,181
449
7,078
730
4,668
487
7,760
682
5,092
424
8,071
311
5245
153
8,439
368
5,459
214
8,679
240
5,460
1
2008/9
Q1
Q2
Q3
Q4
Q1
Q2
Q3
Q4
3,834
175
4,074
178
4,251
177
4,402
150
4,505
103
4,574
69
4,658
83
4,757
99
38%
37%
35%
30%
31%
27%
28%
42%
34%
34%
35%
35%
35%
35%
34%
34%
34%
8,827
148
5,168
(97)
8,772
(55)
4,938
(230)
8,480
(292)
4,405
(470)
8,457
(23)
4,205
(200)
8,385
(72)
3,983
(222)
8,261
(123)
3,756
(227)
8,196
(65)
3,622
(135)
8,074
(122)
3,416
(205)
8,062
(12)
3,305
(111)
5,084
323
5,501
417
5,750
249
13,280 13,575
258
295
13,812
237
Retail
1
1
2
2
Wholesale
Total Wholesale Broadband
Net adds in quarter
External Wholesale
Net adds in quarter
Openreach
External LLU Volumes ('000)
Full and Shared loops
Net adds in quarter
14
3
20
6
28
8
41
13
72
31
122
50
192
70
356
164
580
224
838
258
1,295
457
1,910
615
3
2,424
514
3
3,195
771
3,729
534
4,300
571
4,761
461
11,195
459
11,674
479
12,186
511
12,684
499
13,022
338
Q1
Q2
Q3
Q4
Q1
Q2
Q3
Q4
15
46
120
214
282
320
376
423
Group
Total DSL + LLU
Net adds in quarter
2,701
475
3,314
613
4,210
896
5,064
854
5,785
721
6,470
685
7,270
800
8,116
846
8,651
535
9,277
626
9,974
697
10,737
763
2007/8
BT Vision
Installed Base ('000)
1 Net adds excludes the acquisition of Plusnet (195k customers)
2
Net adds excludes the acquisition of Brightview (63k customers)
3
Adjusted for the impact of Plusnet and Brightview acquisitions by Retail
Broadband numbers adjusted from Dec-04. This is due to all data now being sourced from equivalent BT Wholesale/Openreach systems
and also from the inclusion of BT own use and test lines
Q4 - 2008/9
Page 11
2008/9
Exchange Lines ('000)
2004/5
2005/6
2006/7
2007/8
2008/9
Q1
Q2
Q3
Q4
Q1
Q2
Q3
Q4
Q1
Q2
Q3
Q4
Q1
Q2
Q3
Q4
Q1
Q2
Q3
Q4
Business PSTN
Business ISDN
Total Business
5,260
3,476
8,736
5,148
3,452
8,600
5,043
3,413
8,456
4,976
3,382
8,358
4,895
3,311
8,206
4,789
3,254
8,043
4,735
3,207
7,942
4,645
3,152
7,797
4,558
3,100
7,658
4,473
3,040
7,513
4,390
2,987
7,377
4,330
2,934
7,264
4,271
2,887
7,158
4,190
2,828
7,018
4,136
2,762
6,898
4,065
2,685
6,750
3,992
2,601
6,592
3,945
2,504
6,449
3,886
2,409
6,295
3,823
2,328
6,151
Residential PSTN
Residential ISDN
Total Residential
19,554
198
19,752
19,497
170
19,667
19,467
140
19,607
19,405
115
19,520
19,086
93
19,179
18,701
74
18,775
18,360
61
18,421
17,863
49
17,912
17,219
41
17,260
16,836
35
16,871
16,729
24
16,753
16,634
2
16,636
16,485
1
16,486
16,247
1
16,248
16,049
1
16,050
15,792
1
15,793
15,526
1
15,527
15,288
1
15,289
14,953
1
14,954
14,513
1
14,514
Total PSTN
Total ISDN
24,814
3,674
24,645
3,622
24,510
3,553
24,381
3,497
23,981
3,404
23,490
3,328
23,095
3,268
22,508
3,201
21,777
3,141
21,309
3,075
21,119
3,011
20,964
2,936
20,756
2,888
20,437
2,829
20,185
2,763
19,857
2,686
19,518
2,602
19,233
2,505
18,839
2,410
18,336
2,329
Total Retail Lines
28,488
28,267
28,063
27,878
27,385
26,818
26,363
25,709
24,918
24,384
24,130
23,900
23,644
23,266
22,948
22,543
22,119
21,738
21,249
20,665
5,077
224
5,323
246
5,647
324
26,815
26,572
26,312
Product Group Summary
BT Retail
Openreach
External WLR ('000)
Analogue lines / ISDN Channels
Net adds in quarter
Total Exchange Lines
Q4 - 2008/9
491
114
28,979
630
139
28,897
825
195
28,888
1,026
201
28,904
1,450
424
28,835
1,882
432
28,700
2,333
451
28,696
2,874
541
28,583
3,557
683
28,475
Page 12
4,003
446
28,387
4,193
190
28,323
4,227
34
28,127
4,285
58
27,929
4,366
80
27,632
4,528
163
27,476
4,666
137
27,209
4,853
187
26,972
Average Revenue per Consumer
Household *
2004/5
2006/7
2005/6
2007/8
2008/9
Q1
Q2
Q3
Q4
Q1
Q2
Q3
Q4
Q1
Q2
Q3
Q4
Q1
Q2
Q3
Q4
Q1
Q2
Q3
£
£
£
£
£
£
£
£
£
£
£
£
£
£
£
£
£
£
£
Q4
£
Annual revenue
265
261
258
254
252
251
250
251
253
254
258
262
266
271
273
274
278
283
285
287
Contracted**
59%
60%
62%
64%
65%
66%
67%
67%
68%
69%
68%
68%
68%
68%
69%
70%
70%
70%
70%
71%
Non-contracted
41%
40%
38%
36%
35%
34%
33%
33%
32%
31%
32%
32%
32%
32%
31%
30%
30%
30%
30%
29%
Q1
Q2
Q4
Q1
Q2
Q4
Q1
Q2
Q4
Q1
Q2
Q3
Q4
Q1
Q2
Q3
Q4
* Rolling 12 month consumer revenue, less mobile polos,
divided by average number of primary lines
** Includes line rental, broadband, select services and packages.
BT Calling Plans ('000)
2004/5
Q3
2006/7
2005/6
Q3
Q3
2007/8
2008/9
Total
8,991
17,617
17,599
17,560
17,268
16,914
16,609
16,158
15,563
15,229
15,165
15,109
14,950
14,801
14,640
14,429
14,203
13,960
13,762
13,530
Unlimited Weekend Plan (1)
Unlimited Evening and Weekend Plan (2)
Unlimited Anytime Plan (3)
BT Basic
BTT Local
5,609
1,250
433
14,270
1,269
515
14,314
1,290
556
14,326
1,317
582
14,119
1,344
582
13,836
1,387
575
13,600
1,409
573
13,192
1,442
586
12,630
1,478
598
11,997
1,785
681
11,665
2,025
774
11,391
2,257
835
11,104
2,382
884
10,834
2,467
961
10,572
2,559
1,006
9,735
3,131
1,103
1,699
1,563
1,439
1,335
1,223
1,116
1,027
938
857
766
701
626
580
539
503
460
8,799
3,739
1,248
1
416
7,900
4,308
1,369
2
381
7,108
4,720
1,453
136
345
6,536
4,742
1,606
333
313
Q1
Q2
Q3
Q4
Q1
Q2
Q3
Q4
Q1
Q2
Q3
Q4
Q1
Q2
Q3
Q4
Q1
Q2
Q3
Q4
15,408
15,128
14,878
14,712
14,398
14,144
13,970
13,685
13,382
13,272
13,309
13,209
13,044
12,821
12,557
12,246
12,056
11,890
11,723
11,511
(331)
(280)
(250)
(166)
(314)
(254)
(174)
(285)
(303)
(110)
37
(100)
(165)
(223)
(264)
(311)
(190)
(166)
(167)
(212)
Q1
Q2
Q4
Q1
Q2
Q4
Q1
Q2
Q4
Q1
Q2
Q4
Q1
Q2
Active Customers ('000)
2004/5
Total
Movement
2005/6
2007/8
2006/7
2008/9
BT Mobility Connections ('000)
2004/5
Q3
2005/6
Q3
2007/8
2006/7
Q3
Q3
2008/9
Q3
Q4
Total
215
305
341
372
370
350
334
341
337
329
313
314
314
326
332
360
382
401
412
416
Business + Corporate
Consumer
127
88
144
161
162
179
185
187
196
174
204
146
209
125
214
127
219
118
223
106
215
98
227
87
228
87
235
91
246
86
274
86
275
107
288
114
297
114
307
109
* Change of call package names on the 1st Feb 2008 from:
(1) BTT Option 1
(2) BTT Option 2
(3) BTT Option 3
Q4 - 2008/9
Page 13