The conversation
just gets better
The conversation just gets better
BT One
Agenda
Introductions
Neil Sutton
Vice President – Global Portfolio
Collaboration solutions from BT
Andrew Small
Vice President – BT One, BT Contact and CPE
BT Advise
Jeff De Graef
Global Head of Advise One
Go to market & sales enablement tools
Kate Ross
Head of BT One & BT Contact Marketing
Why BT
Andrew Small
Vice President – BT One, BT Contact and CPE
Q&A
The world of collaboration is changing faster than ever before...
We’re expecting
to work just like
we play
Voice is the
common ground
for great
collaboration
It’s time to
revolutionise with
new services
unique to BT
Making better
conversations work
for business
With BT, the conversation just gets better
Customers are telling us they want to...
Enhance
… the end user experience
• Collaborate simply and effectively
• Collaborate securely on any device
Improve
… the business case
• Update communications technology
• Improve productivity whilst reducing costs
The conversation just gets better
Enhancing the end user experience
Exclusive
BT One
Collaborate
HD Voice
BT One
Voice
•
•
•
•
Making calls simple, effective and enjoyable
HD quality, surround sound with noise reduction
New and exclusive to BT
Available in the US, UK and Europe now with AMEA planned in Q1 2014 and Latam in Q2 2014
• An experience closer to that of face to face
• User friendly, HD-enabled end points to hear the difference
• Available globally for on-net connected One Voice sites, and for One Enterprise and One
Cloud solutions
• All you need are HD-enabled endpoints and a capable network
•
•
•
•
New simple, one touch audio conferencing with BT One Voice anywhere
Now includes voice over data (3G and 4G), for a great experience wherever you are
One Voice anywhere – global VPN available in 18 countries, priced at $2 per user per month
One Voice anywhere – mobile only available now in US with UK, Europe, and AMEA to
follow in Q4 2013. Priced at $2 per user per month and $25 one-off set-up fee per user
• Easier collaboration on the move with Lync 2013,now with multiparty video and federation to Skype
New UC
clients
BT One Voice
HD
Voice
BT
One
BYOD
Collaborate
• Faster, simpler
withLync
no VPN
required
Easier collaboration
on connectivity
the move with
2013,
now with
with Cisco Jabber
•
One
Enterprise
Lync
available
for
sale
in
16
countries
and provisioned globally
multiparty video and federation to Skype
New UC
• One Cloud Lync available in US, Germany, UK, Benelux and LATAM, priced at $5.80/£3.75
• Faster,
simpler
connectivity
with
no VPN required
New simple,
one
touch audio
conferencing
with BTwith
OneCisco
VoiceJabber
anywhere
clients
per user per month
• One
Lync
available
for sale
in
16
countries
Now Enterprise
includes
voice
dataglobally
(3G
and
4G),
for
a great
experience
• Jabber
nowover
available
(170+
countries).
IMand
and presence with Cisco Jabber free with One
•• An
experience
closer
to
that
of
face
to face
Making
calls
simple,
and
enjoyable
Enterprise
oreffective
One
Cloud
Cisco
provisioned
globally
wherever
you
are
Simple,
secure
self-service
connectivity
•• User
friendly,
HD-enabled
end
points
to
hearUK,
the18
difference
HD
surround
sound
with
noise
reduction
Onequality,
Cloud
Lync
available
in
US,
Germany,
Benelux
and priced
LATAM,
Voice
anywhere
– global
VPN
available
in
countries,
Personalised
location-based
mobile
services
priced
at
$5.80/£3.75
per
user
per
month
at
$2
per
user
per
month
•• Available
globally
for
on-net
connected
One
Voice
sites,
and
for
One
New
and
exclusive
to
BT
Available globally
•
Simple,
secure
self-service
connectivity
Enterprise
and
One
Cloud
solutions
Jabber
now
available
(170+
countries).
IMinand
presence
One Voice
–globally
mobile
only available
US
with UK,
• Available
inanywhere
the
US, UK
and Europe
now
withnow
AMEA
planned
• Personalised location-based mobile services
BYOD
with
Cisco
Jabber
free
with
One
Enterprise
ora One
Cloud
Cisco
Europe,
and
AMEA
to follow
in
Q4
2013.and
Priced
at $2
per
user per
• All
you
need
are
HD-enabled
endpoints
capable
network
in
Q1
2014
and
Latam
in
Q2
2014
• Available globally
month and $25 one-off set-up fee per user
•
Improving the business case for collaboration
•
•
BT One
Cloud
•
•
•
BT One
Enterprise
BT
One
BT
BTAdvise
OneOne
Cloud
Enterprise
••
•
Fully flexible price
New rich UC functionality with fully flexible pricing, price per user per month with no
commitment. Now powered by Cisco HCS
HCS available in UK now, Europe from Q3 2014, and planned for US and APAC in Q4
2014. Priced from £7.50/€9.00per user per month
Reduce roaming and call costs with a better video on the move experience with Lync 2013
One Cloud Lync available in US, Germany, UK, Benelux and Latam, priced at
$5.80/£3.75 per user per month (excluding Microsoft license)
iComms from £6 (UK - including “handset for life” offer) and €10 (Spain) per
user per month
•
Move to rich UC with the low-cost evolution for legacy Avaya and Nortel with
IP Office v9
•
Avaya IP Office available in UK, priced at £5,000 - £25,000 with offers specifically
targeted at upgrades
•
Reduce the cost of implementing BYOD and video with Cisco Release 10
•
Cisco Release 10 available globally from Q1 2014 (170+ countries)
Minimise
the UC
costwith
of migration
and transformation
with a
new and Nortel
Move
to rich
the low-cost
for legacy
Avaya
New rich
UC functionality
with fullyevolution
flexible pricing,
price
per user per
3with
step
methodology
IP
Office
v9
month with no commitment.
Now
powered
by
Cisco
HCS
• Minimise the cost of migration and transformation with a new
Advise
••BT
Available
Avaya
IP globally
Officeinavailable
UK, priced
£25,000
withforoffers
HCS
available
UK now,
Europe
from at
Q3£5,000
2014, -and
planned
US
3instep
methodology
specifically
targeted
at upgrades
and
APAC in
Q4 2014.
Priced from £7.50/€9.00per user per month
One
•callAvailable
globally
• Reduce the
cost of
implementing
BYOD
and video
video on
with
Cisco
10
roaming
and
costs with
a better
the
moveRelease
experience
with
Lync
2013
• Cisco Release 10 available globally from Q1 2014 (170+ countries)
• One Cloud Lync available in US, Germany, UK, Benelux and Latam,
priced at $5.80/£3.75 per user per month (excluding Microsoft license)
• iComms from £6 (UK - including “handset for life” offer) and €10 (Spain)
per user per month
Enhanced collaboration experience an
a strong business case
The journey to collaboration transformation…
UC Quick Start
Building the
business case
Hybrid
Architecture
Service
Migrate the
platform
The BT Advise
One Methodology
UC Readiness
Assessment
Optimise the
customer experience
Step 3
Extend
Step 2
Step 1
Consolidate
Disparate
Greater
controls
Converge
Platform for
true business
agility
Enabling
improved
collaboration
internally and
with customers
Multiple SLAs
and vendors
Achieve better UC
performance for end users
and increase productivity
Supported by a collaboration-ready infrastructure
BT Connect and WiFi infrastructure
LAN Connect (Wi-Fi) – enabling Collaboration,
throughout your building on any device
Connect applications – understand and prioritise
your collaboration applications like voice and video
BT Contact
BT Compute
BT Assure
Ensure all your collaboration
tools are protected from the
latest security threats, making
it safe to work together
Flex your compute power as
instantly to deliver the user
experience at the right cost to
your deliver your business case
Empower your agents in an
omni-channel collaborative world
Making it work for our customers
Enhancing the end user experience
Improving the business case
Making global team work easier for
Hubergroup with One Enterprise Lync
Making the most of existing investments
whilst setting a clear, low risk path to IPT
with One Cloud
Helping Philips connect global
users quickly and effectively
Helping Bosch with their geographic
expansion plans with One Voice SIP trunking
Transforming how Yazaki talk to
their colleagues around the world
with One Collaborate
Reducing the cost of business
travel for G4S with One Collaborate
Branch WiFi in 1,600 Barclay's branches
enables customers to connect and
collaborate anywhere in the branch
Reducing costs and simplifying infrastructure
for Akzo Nobel with One Enterprise Cisco
Innovation today and for the future
Medical staff and patients
can instantly share vital signs,
through video, email, and
other collaboration tools,
wherever they are
Personalised videos
accelerate customer
engagement and improve
returns in retail banking
Making it work for our sales teams
BT.com content
Establishing Common
Ground white paper
BT Let’s Talk
Social Hub
New demos on the
virtual showcase
Collaboration app
It’s time to revolutionise voice and make collaboration work
We make it work tailoring a great
experience for every individual.
We make it work together old or new, for
employees, customers, all the suppliers and
partners in your ecosystem, anywhere in the world.
We make it work end to end. We
understand voice, and how to make
collaboration work for business.
With BT, the conversation just gets better
Q&A
BT and Dolby launch events: it’s time
for the audio revolution
Hear the latest audio technology from BT
and Dolby, the pioneers of cutting-edge
sound technology, and learn about our new
audio conferencing service: BT MeetMe
with Dolby Voice.
BT Tower: 16th October 2013
New York: Tuesday October 22nd 2013
San Francisco: Friday, October 25th 2013